Associate Director of Admission - Visits & Events

Posting Details

Posting Details

Posting Number: 0603066 Recruitment Type: Open to All Applicants Position Title: Associate Director of Admission - Visits & Events Position Type: Staff Benefits Status: Benefits Eligible FLSA: Non-Exempt Hiring Range: $28.00-$29.35 per hour, plus excellent benefits. Location

Tacoma, WA 98447.

Department: Office of Admission Posting Date: 06/04/2026 Closing Date When a sufficient number of qualified applicants have been identified Work Schedule:

Full-time; Monday-Friday, 8am-5pm. Limited travel, evening, and weekend work are required. Must be available and willing to work non-traditional hours as needed.

General Description:

The Associate Director of Admission is responsible for the creation, coordination and follow-up of all campus visits, programs and events for prospective students and families while maintaining a recruitment territory with light travel. The position is strongly focused on providing excellent follow-through, customer service, and communicating the educational opportunities available at Pacific Lutheran University. They are responsible for performing duties that assure a quality campus visit experience that strategically aligns with the University brand and enrollment goals. Reports to the Director of Undergraduate Admission.

Essential Functions and Responsibilities:

• Serve as the manager for all Office of Admission events and programs. This includes preparation, day-of coordination and post-event processing.
• Oversee the processing and coordination of all requests for programs and events
• Create and maintain effective working relationships with campus constituents: Admission colleagues, hospitality services, faculty, administrative assistants, coaches and other departments.
• Supervise the Visit Manager who oversees daily visits. This includes the hiring, training, scheduling and daily management of their tasks and responsibilities.
• Consistently evaluate current visit programs based on feedback and data. Works to continuously improve and refine all aspects of campus visits and events, from scheduling to communication.
• Consult with the Director of Undergraduate Admission regarding the planning, implementation and review of all campus visit activities. Develop an annual plan based on that review.
• Work in collaboration with the Director of Admission for Marketing & Communication on promotion of visits, events and programs and create communication plans for events and visits.
• Stay up-to-date on best practices related to admission visits and events. Propose new ideas based on the needs and goals of the Office of Admission.
• Manage technology related to visits, programs and events such as our Virtual Tour and scheduling software through Slate, our customer relationship management system.
• Maintain campus calendars for Admission events.
• Perform general office duties, including fielding phone calls, responding to emails, and checking and changing phone messages.
• Articulate the university message to prospective students, families, high school counselors, community college personnel, alumni, pastors, and community members as they visit and engage with campus.
• Manage selected student recruitment programs and special projects as assigned by the Director of Undergraduate Admission.
• Develop and maintain a recruitment plan for assigned geographical recruitment territory
• Meet with prospective students and their families during campus visits.
• Communicate with prospective students throughout the recruitment and application process, including extensive correspondence via the phone and email.
• Generate and review admission applications.
• Represent the university at a variety of functions including, but not limited to, college fairs, high school visits, receptions and community events.
• Performs payroll and budget related functions.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of and commitment to diversity, equity, and inclusion.
• Excellent customer service and hospitality skills, including patience and a collaborative spirit.
• Strong data entry skills and attention to detail.
• Ability to communicate with a diverse constituency.
• Able to work in a fast-paced environment and manage multiple requests.
• Congenial, with initiative and positive attitude.
• Ability to see the larger picture and suggest improvements.
• Familiarity with standard office procedures and equipment, including technology, Google Suite, Microsoft Word, Excel and CRMs or other databases.
• Strong organizational skills and ability to work independently on multiple tasks simultaneously.
• Sound appreciation for the values of a comprehensive liberal arts education. A strong commitment to the College's goals and mission.
• Sensitivity to the concerns and needs of diverse student populations.
• Ability to work well under pressure.
• Ability to follow through consistently on inquiries, requests, and suggestions.
• Ability to resolve problems and to develop relevant alternatives and recommendations.
• Ability to communicate effectively both verbally and in writing; to establish positive public relations for the College; and to interact effectively with a wide variety of people.
• Ability to form strong coalitions with internal and external constituencies.

Required Qualifications:

• 2 years of progressively responsible job-related experience including admission, higher education or hospitality experience.
• Bachelor's degree.
• Valid driver's license (Must have had a valid driver's license for at least 2 years).
• Finalist applicants must satisfactorily complete pre-employment background checks, including a driving abstract check, and pass PLU's Driver's Certification Training.

Preferred Qualifications:

• Master's degree.
• Supervisory experience of student and/or professional staff.
• Experience with Banner and Slate or another CRM.

Work Conditions:

• Must be able to multitask and focus in a noisy environment.
• Flexibility to work evenings and weekends.

Physical Requirements:

• Some lifting and carrying of boxes and supplies up to 50 lbs.
• Frequent sitting while performing keyboarding and writing.
• Must be able to communicate with prospective students, other staff, faculty, and others in person or by phone.

Special Instructions to Applicants: Other Information:

PLU is a small, private university where caring means more than kindness and consideration - it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.

PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas/New Year's break), additional flexible time off, and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501(3) tax-exempt organization. Click here for detailed benefits information.

For general application questions or if you need accommodations at any point in the application and/or interview process, please contact the Human Resources Office at 253-535-7185 or humr@plu.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a Bachelor's degree?

• Yes

• No

• • Do you have a current valid driver's license which you have had for at least 2 years?

• Yes

• No

• • Are you 18 years of age or older?

• Yes

• No

• • Are you legally eligible to work in the United States on your hire date AND legally authorized to work in the United States for Pacific Lutheran University without sponsorship now and indefinitely into the future?

• Yes

• No

Applicant Documents

Required Documents

• Cover Letter
• Resume
• List of Three References

Optional Documents