Wilmington, NC30+ days ago
Responsibilities Strategic Leadership Develop and execute a scalable operational strategy across payments, lockbox, and implementation functions to support 2x+ growth Build the infrastructure, tools, and processes required to scale while maintaining strong customer experience and NPS Establish and maintain compliance frameworks, internal controls, and risk management protocols Payments Operations Own performance of payment operations end-to-end, including bank/card payments and lockbox processing Lead implementation and onboarding, including KYC processes and homeowner portal adoption Serve as the operational escalation point, ensuring timely resolution and root-cause fixes for complex issues Process & Automation Identify manual workflows and drive automation through tooling, system design, and AI where appropriate Implement workflow solutions that improve onboarding speed, reduce errors, and increase operational efficiency Partner with Product and Engineering to translate operational needs into scalable solutions Metrics & Continuous Improvement Define and track KPIs, SLAs, and dashboards to measure operational performance Build reporting infrastructure that provides visibility into performance and opportunities for improvement Drive continuous improvement across cost, accuracy, and customer experience Team Leadership Build and lead a high-performing operations team Establish clear ownership, accountability, and performance expectations Coach and develop team members as the organization scales Requirements 5+ years in operations, BizOps, or strategy roles within a high-growth fintech or vertical SaaS environment; embedded payments experience preferred Experience managing teams, with a track record of building high-performance, process-driven cultures Demonstrated ability to scale operations in a high-growth environment while maintaining quality and compliance Strong process design experience, including documentation, workflow optimization, and cost reduction initiatives Track record of identifying manual processes and implementing automation to improve efficiency Analytical and metrics-driven, with the ability to articulate impact in terms of ROI and performance improvement Self-directed and proactive, able to identify priorities and drive outcomes without a defined playbook Exposure to automation tools, AI workflows, and technical tools (e.g., SQL, internal systems) Core Values Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. More than just accounting and management software, Vantaca is intelligent business operating software that leverages artificial intelligence to automate routine work, surface actionable insights, and help our customers increase revenue, efficiency, flexibility, and control.