Highlights

Responsibilities: Lead Complex Implementations: Run multi-stakeholder deployments on own, including new specialties, new products and multi-site rollouts on a 3-6 week deployment cycle. Run deployments with engineering: Partner with a dedicated Forward Deployed Engineer (FDE) to turn customer needs into clear technical requirements.

Description

Senior Implementation Manager
Job Number: 26-01702

Ready for your next career move? We are looking for a Senior Implementation Manager for our client in New York, NY.

Our client is dedicated to fostering innovation, collaboration, and professional growth. If you're eager to contribute your skills, take on new challenges, and grow with a team that values your potential, this opportunity is for you.

Position Overview:

Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship.
Our client is a fast-growing healthcare AI startup.
They're hiring a Senior Implementation Manager to lead complex customer deployments from kickoff to go-live.
Will own relationships with stakeholders from office managers to Chief Medical Officers.
Will also help shape how the implementation function operates as it grows.
This role suits someone who does well with autonomy and ambiguity and would rather build the playbook than follow one.

Responsibilities:

Lead Complex Implementations: Run multi-stakeholder deployments on own, including new specialties, new products and multi-site rollouts on a 3-6 week deployment cycle.
Own the customer relationship: Be the main point of contact through implementation. Build trust with stakeholders at every level and handle hard conversations with senior leaders.
Run deployments with engineering: Partner with a dedicated Forward Deployed Engineer (FDE) to turn customer needs into clear technical requirements.
Improve the product: Analyze user behavior and customer outcomes to find high-impact improvements. Define solutions with engineering and product, then measure the results.
Build new processes: Create scalable processes, best practices and systems that will keep working after move on.
Automate the work: Design and build tools and workflows that lighten the operational load on the team.
Work across teams: Coordinate with engineering, product, customer success and sales so handoffs are smooth and customers have a consistent experience.
Build specialty expertise: Work in a POD aligned to specific medical specialties, going deep in that area and sharing what you learn with the team.

Required Qualifications:

4-6 years of experience in consulting, implementation management or a similar post-sales role.
A track record of owning complex, multi-stakeholder implementations end-to-end, ideally with enterprise, MSO or health system accounts.
Experience turning business needs and customer feedback into actionable requirements for engineering teams.
Confidence leading customer relationships and handling difficult conversations with executives such as CMOs and VPs.
Experience building or managing internal tooling, such as dashboards, ticketing systems or reporting infrastructure.
Proficiency with efficiency tools such as SQL, Claude Code, Retool or similar.
A bachelor's degree.

Preferred Skills:

Experience at a healthcare, health tech or AI company (healthcare AI is ideal).
Familiarity with EHR systems (Epic, Athena, NextGen, eClinicalWorks) or VoIP platforms (RingCentral, Twilio).

Salary: $175,000 - $215,000 / Year

If interested, you may contact:
Paul Joseph
Pjoseph@eclao.com
860-924-1755
Paul Joseph | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About Company

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

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