FULL_TIME

FEED

UNKNOWN

Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations.

James Boruff - State Farm Agent

Director of Customer Service - State Farm Agent Team Member

Oversee the marina team's role in providing comprehensive dockside support including line handling, vessel mooring and unmooring, power and water hookups, tug coordination, and general assistance to ensure vessels are safely and comfortably settled upon arrival. Contractor Registration, Sales & Office Operations: § Champion contractors as a core and valued segment of the business - treating registered contractors not merely as vendors subject to oversight, but as key partners whose success and satisfaction directly contribute to the quality of service delivered to vessel.

Front Street Shipyard

Director of Customer Service Experience & Contractor Tenant Relations

The Director translates complex business processes, operational needs, and customer-facing workflows into clear system requirements, actionable Jira projects, and a prioritized capabilities roadmap - with a strong emphasis on workflow automation, AI-enabled customer experiences, and self-service innovation. Hands-on experience with Salesforce (SalesCloud, ServiceCloud, Experience Cloud, eCommerce) adjacent platforms such as Customer Success tooling (e.g., Gainsight, ChurnZero), Zendesk and subscription billing/revenue systems a plus.

YEAR

KnowBe4 Inc

Director of Customer Service Process Automation Remote

The Director will partner closely with Service, Commissioning, Engineering, Supplier Quality, Project Management, Operations, and Customer-facing teams to improve system reliability, reduce repeat failures, strengthen customer confidence, and drive a culture of accountability and continuous improvement. Define and track service quality KPIs, including field failure rate, repeat failure rate, first-time fix rate, mean time to repair, mean time between failures, customer-impacting incidents, NCR cycle time, CAPA closure rate, and warranty cost drivers.

On.Energy

Director Of Service Quality

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Des plus grandes villes du monde aux régions les plus reculées de notre planète, notre objectif est d'assurer le transport aérien des personnes, des communautés et des entreprises d'une manière innovante, durable et moderne. En tant que membre clé de l'équipe Global Account Management, vous conduisez la stratégie in‑service afin d'améliorer la satisfaction client et la performance de flotte, tout en garantissant l'alignement avec les objectifs d'ATR.

Airbus SE

ATR - MIAMI - Customer Support Director

Direct the National Service Desk and service experience, holding accountability for responsiveness, first-contact resolution, and a consistently excellent experience for SGWS associates, including the shared ServiceNow platform that extends the service-experience model to HR Service Management (HRSM) and other enterprise service domains. The role owns seven core functions: observability and event intelligence; the National Service Desk and service experience; incident command and crisis management; problem and reliability engineering; change, release, and configuration management; operational resilience and continuity; and service governance and performance.

Southern Glazer's Wine and Spirits LLC

Sr Director Service Management Office

In collaboration with the Director - who conducts research and prepares profiles and briefings - ensure leadership receives timely, high-quality intelligence on capacity and philanthropic inclination for the President, Vice President, and senior leadership: Develop and maintain documentation for recording procedures. Collaborate with the Director - who administers the prospect tracking system, manages the pipeline, and prepares prospect-management dashboards - to advance prospects and support Development Officers: 1.Adds and Removes Prospect Managers (PMs) from prospects.

Barry University

Senior Director for Advancement Services and Operations

Job Description: We are looking for an innovative and results driven Director of Integrated Land-Based & Digital Marketing Strategy to spearhead the creation, implementation, and enhancement of our business partnering with Hard Rock Bet's VIP, Property Activations, and Omni Channel teams to enhance marketing efforts that unify our land based casino operations with our digital gaming platform. By collaborating with property marketing teams, Hard Rock Bet, and various stakeholders, this leader will pinpoint opportunities to boost revenue, enhance customer lifetime value, reduce acquisition costs, and improve the overall guest experience.

Hard Rock Cafe International Inc

Director, Integrated Land Base & Digital Marketing

In accordance with House Bill 531 (2025) the Department of Children and Families require employers to make the “Care Provider Screening Clearinghouse Education and Awareness” website link: https://info.flclearinghouse.com available to all potential candidates receiving a background check via the Clearinghouse. 60% Healthy Living Programs Revenue and Participation Growth – grow personal training, small group training, group exercise participation, healthy living, and medical wellness programming, as assigned by the Product Line VP of Healthy Living.

The YMCA of South Florida

Healthy Lifestyle Coordinator

The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. Each employee and their dependents enrolled in the City's medical insurance plan shall have access to the City of Hollywood Employee Health Center, allowing them to conveniently and exclusively access services ranging from routine primary care, urgent care, preventative care, lab work, vaccines, pediatric care for ages 6 months and older, x-rays, health coaching, and much more.

HOUR

Hollywood City Council

Pool Supervisor (Part-Time, Year Round)

What you will be responsible for: Reduce part shortages while maintaining optimal inventory levels Formalize forecasting, plan for each part to ensure accurate reorder points and safety stock Establish and implement formal PO management process and procedures Develop personnel in the Supply Chain and Logistic Departments Oversee inbound and outbound logistics for domestic and international shipments of aircraft parts and equipment. Knowledge of MSDS, lATA, and general guidelines-regulations to shipping and handling hazardous goods or materials Broad knowledge of international shipping requirements Physical Demands-Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

AAR Corp

Interiors Mechanic Lead

Effective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. Upgrades system, implements and maintains security controls, and manages all LAN and MAN operations including switches, routers, firewalls, intrusion detection systems, virtual private networks, servers, storage area networks, DHCP/DNS, centralized tape backup systems, content filtering, anti-virus, log management, authentication systems, edge devices and all associated hardware and software.

Network Engineer (Systems Administrator)

Effective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. All regular part-time employees are eligible to participate in the City's Work/Life Assistance Program offering a wide range of services and support, including 10 free face-to-face or virtual visits with licensed counselors, 24/7 telephonic support, free 30-minute consultations with legal or financial advisers, online tools and webinars.

Director Of Customer Service Jobs in Miami, FL

Director of Customer Service - State Farm Agent Team Member James Boruff - State Farm Agent

Director of Customer Service Experience & Contractor Tenant Relations Front Street Shipyard

Director of Customer Service Process Automation Remote KnowBe4 Inc

Director Of Service Quality On.Energy

ATR - MIAMI - Customer Support Director Airbus SE

Sr Director Service Management Office Southern Glazer's Wine and Spirits LLC

Senior Director for Advancement Services and Operations Barry University

Director, Integrated Land Base & Digital Marketing Hard Rock Cafe International Inc

Healthy Lifestyle Coordinator The YMCA of South Florida

Pool Supervisor (Part-Time, Year Round) Hollywood City Council

Interiors Mechanic Lead AAR Corp

Network Engineer (Systems Administrator) Hollywood City Council

Park Ranger I Hollywood City Council

Pool Lifeguard (Part-Time, Year Round) Hollywood City Council

Senior Pool Lifeguard (Part-Time, Year Round) Hollywood City Council

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