NewFood Service Site Director - Monmouth College AramarkFood Service Site Director - Monmouth CollegeMonmouth, IL$70,000–$80,000We?re looking for an experienced, rockstar Food Service Site Director who is ready to manage our dining operations, innovate solutions, and execute brilliant plans to keep our customers happy and constantly amazed. Your keen focus on safety, teambuilding, and operational excellence will help us succeed, open doors in your career, and make a meaningful difference every day.
NewSite Director at Belle Aire Elementary KinderCare EducationSite Director at Belle Aire ElementaryDowners Grove, IL$20.25–$28.35When you join our team as a Site Director, you will: Lead and supervise a group of teachers to create unique and engaging classroom experiences, leverage and develop “best in class” educators to be passionate and committed professionals. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award , we offer a variety of early education and child care options for families.
EVS Director AramarkEVS DirectorArlington Heights, IL$70,000–$80,000Plans, controls and directs all cleaning, sanitizing and waste removal functions within a healthcare facility to meet operating and financial goals, client objectives and customer needs. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers.
Assistant Facility Medical Director in Belleville, IL TeamHealthAssistant Facility Medical Director in Belleville, ILBelleville, ILFull timeOur physician leaders gain access to leadership development programs, mentorship opportunities, educational resources, administrative and legal support services, and a powerful national network of thousands of professionals who share and shape best practices. Our collaborative and transparent approach includes a collective team of administrative and clinical leaders and clinicians who work tirelessly to help facilities meet anesthesia and overall strategic growth goals.
Director of Parts & Service Sales Federal Signal CorpDirector of Parts & Service SalesIL$115,000–$140,000 / yearReporting to the VP of Operations, this position will support the Regional Directors in the leadership of a team of Parts & Service Support Representatives "PSSRs" in designated territories across our organization, establishing specific objectives and targets for the PSSR team, investigating, analyzing and implementing new approaches to parts and service sales and new products. The Director of Parts and Service Sales will be responsible for developing and implementing the short and long-term parts and service strategies to increase sales of parts and service solutions through technical expertise and exceptional relationship and territory management.
Director of Growth and Customer Operations TR Miller Heating, Cooling & PlumbingDirector of Growth and Customer OperationsBolingbrook, IL$160,000–$200,000 / yearReporting directly to the President and serving as a member of the Executive Leadership Team, this role will play a critical part in shaping the company's growth strategy, driving operational excellence, and influencing key business decisions as TR Miller continues to scale. 5000 list for the 6th year in a row - TR Miller continues to grow as one of North America's fastest-growing private companies, thanks to a relentless team spirit and unwavering drive for excellence.
Director of Parts & Service Sales Federal Signal OpeningsDirector of Parts & Service SalesElmhurst, IllinoisReporting to the VP of Operations, this position will support the Regional Directors in the leadership of a team of Parts & Service Support Representatives “PSSRs” in designated territories across our organization, establishing specific objectives and targets for the PSSR team, investigating, analyzing and implementing new approaches to parts and service sales and new products. The Director of Parts and Service Sales will be responsible for developing and implementing the short and long-term parts and service strategies to increase sales of parts and service solutions through technical expertise and exceptional relationship and territory management.
Director of Digital Customer Experience & AI Innovation Verizon Communications IncDirector of Digital Customer Experience & AI InnovationRolling Meadows, IL$161,000–$280,000 / yearThe "Tech-Touch" Playbook: Expertise in designing automated customer-impacting workflows that feel highly personalized and intuitive, shifting away from human-dependent models to tech-touch platforms. Data Partnerships: Partner directly with Data Engineering leadership to define CX business requirements for customer data, ensuring backend data models are "AI-ready" and capable of triggering intelligent customer interventions.
Director of Customer Success Gulf Coast Automation GroupDirector of Customer SuccessChicago, Illinois$140,000–$150,000 / yearAll offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws. This position exists to own the post-onboarding success of partner firms on the organization's core technology platform, driving continued adoption, service expansion, and advisor satisfaction after firms go live.
Director of Customer Success TalentFish LLCDirector of Customer SuccessChicago, IL$140,000–$150,000 / yearAll offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws. This position exists to own the post-onboarding success of partner firms on the organization's core technology platform, driving continued adoption, service expansion, and advisor satisfaction after firms go live.
Director of Campus Partnerships and Auxiliary Services Benedictine UniversityDirector of Campus Partnerships and Auxiliary ServicesLisle, IL$64,400–$69,800 / yearThe Director will also provide leadership and operational oversight for Campus Services, including the Mailroom, Campus Store, and Loading Dock, ensuring efficient, customer-focused services that support the University''s daily operations and enhance the campus experience for students, faculty, staff, and guests. The Director will identify new revenue opportunities, cultivate relationships with external clients, negotiate agreements, oversee event execution, and collaborate across campus departments to ensure high-quality customer experiences while supporting the University''s mission and priorities.
NewDirector of Customer Support Engineering Analyst1Director of Customer Support EngineeringChicago, ILThe range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, location and relevant education or training. You'll also partner directly with Product and Engineering leadership translating customer-facing operational realities into product feedback & roadmap input, serve as a stakeholder providing guidance during development, and preview new functionality before it is rolled out to customers.
Director, Customer Service (Hybrid) Bel Fuse IncDirector, Customer Service (Hybrid)Lombard, IL$160,000–$200,000 / yearThis role oversees customer service initiatives, supports cross-functional coordination, and drives a high level of service that maximizes customer satisfaction and strengthens the Company's position in the marketplace. Are You Looking To: Lead customer service operations to ensure a high level of customer satisfaction through effective order entry, order tracking, pricing, quotations, and fulfillment support.
Director of Service - Telecom Allied UniversalDirector of Service - TelecomGlendale Heights, IllinoisThe Director of Service partners with regional and national leadership to accelerate service adoption, increase market reach, and align service strategy with the company’s long-term growth objectives and core values. Adesta, an Allied Universal® Company, is hiring a Director of Service to lead and scale regional service operations for Allied Universal Technology Services.
Director of Infrastructure Services North Central CollegeDirector of Infrastructure ServicesNaperville, IL$130,000–$135,000 / yearBecause the role involves frequent interaction with faculty, staff, students, and other stakeholders, success requires strong communication and interpersonal skills, attention to detail, sound judgment, and the ability to work effectively in collaborative environments while maintaining a results-oriented approach. Oversee the design, operation, and lifecycle management of enterprise infrastructure services, including campus network (wired and wireless), firewalls, data center and virtualized compute, storage and backup, identity and access management platforms, endpoints, and telephony systems.
Director of Emergency Services Jersey Community HealthCareDirector of Emergency ServicesJerseyville, IL$85,000–$128,000 / yearThis leadership role ensures high-quality, patient-centered care by driving performance metrics, managing department budgets, ensuring regulatory compliance, and leading emergency preparedness initiatives. The Director of Emergency Services provides 24/7 strategic and clinical oversight for the Emergency/EMS Department and Disaster Management.
Regional Director of Dining Services Senior Lifestyle CorpRegional Director of Dining ServicesChicago, IL$90,000–$110,000 / yearDirector of Dining Services, Executive Chef, Sous Chef, Dining Services Manager, Cook, Prep Cook, Kitchen Utility, Server, Host/Hostess. In this leadership role you will be responsible for providing dining services support including, but is not limited to, menu design and development, troubleshooting, and budget management, for the designated region.
Director of Service and Branch Operations Altorfer CATDirector of Service and Branch OperationsEast Peoria, IllinoisFull timeThe position partners closely with branch leaders and cross-functional teams to align execution with divisional objectives while supporting continuous improvement and scalable growth. Overview: The Director of Service and Branch Operations provides strategic and operational leadership for Altorfer’s service organization and heavy branch operations.
Director of Nursing - Home Care Services Montgomery PlaceDirector of Nursing - Home Care ServicesChicago, IllinoisPosition Summary: The Nurse Director is responsible for managing clinical and home care operations and resources for Life Care At Home; managing and directing Nurses, Resident Assistants and Home Service Workers to provide exceptional service to clients and their families; developing and implementing plans to improve financial performance of the organization; and acting as the main point of contact for the organization. Offering Independent Living, Assisted Living, as well as a 40-bed Skilled Nursing Unit providing Long-term Care and Short-term, sub-acute rehab services.
Director of IP Client Service Cooley LLPDirector of IP Client ServiceIL$220,000–$270,000 / yearPosition summary: The Director of IP Client Service is responsible for the management of client-facing specialist teams and providing leadership and direction to strategically manage internal/external client service at an operational level with focus on efficiency, process improvement, risk management, quality control, workflow, or other processes impacting client service. Moderate and facilitate meetings comprised of IP partners, associates, practice group professionals and other IP Services business professionals; set and manage realistic expectations for project deliverables; put ideas into a practical context and coordinate efforts of multi-disciplinary teams to meet project deliverables.
Director of Behavioral Health Services and Training - IllinoisCOM The Illinois College of Osteopathic MedicineDirector of Behavioral Health Services and Training - IllinoisCOMChicago, IllinoisDevelop and deliver programming that supports student well-being, including stress management, test anxiety, coping tools, academic stress, and the transition into a rigorous medical education environment. Implement assessment processes to evaluate service utilization, effectiveness, and student outcomes, including tracking strengths, gaps, and areas for improvement, and maintaining records to support internal review and external audit requirements.
Assistant Director of Academic Services (Athletics) Northwestern UniversityAssistant Director of Academic Services (Athletics)Evanston, IL$55,000–$62,000 / yearServing a population of approximately 500 students across 21 sports, the Office of Athletic Academic Services provides comprehensive academic support and guidance while acting as a key liaison between the Department of Athletics and Recreation (NUDAR) and the University's academic and administrative community. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs.
Assistant Director of Academic Services Eastern Illinois UniversityAssistant Director of Academic ServicesCharleston, IL$42,000–$44,436.60 / yearnbsp; The University and Community: Celebrating more than 130 years of excellence, Eastern Illinois University (EIU) is a fully accredited, comprehensive regional residential institution located in Charleston, Illinois mdash;ideally positioned between Chicago, St. Louis, and Indianapolis. Students, faculty, and staff enjoy the close-knit atmosphere of a classic college town with convenient access to shops, dining, and outdoor recreation mdash;alongside robust service opportunities coordinated through EIU rsquo;s Office of Civic Engagement and Volunteerism.
: Associate Director of Academic Services (Athletics) Northwestern University: Associate Director of Academic Services (Athletics)Evanston, IL$60,000–$70,000 / yearServing a population of approximately 500 students across 21 sports, the Office of Athletic Academic Services provides comprehensive academic support and guidance while acting as a key liaison between the Department of Athletics and Recreation (NUDAR) and the University's academic and administrative community. Job Summary: The Associate Director of Academic Services ( Athletics), reporting to the Associate Athletic Director for Academic Services, plays a vital role in supporting the success of Northwestern's varsity student-athletes.
Senior Director of Account Management, Financial Services Strategics AlphaSense, Inc.Senior Director of Account Management, Financial Services StrategicsChicago, IL$200,000–$250,000 / yearWhat You'll Do: Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts. Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption.
Director of Behavioral Health Services and Training - IllinoisCOM Chicago School of Professional PsychologyDirector of Behavioral Health Services and Training - IllinoisCOMChicago, IL$80,000–$110,000 / yearDevelop and deliver programming that supports student well-being, including stress management, test anxiety, coping tools, academic stress, and the transition into a rigorous medical education environment. Implement assessment processes to evaluate service utilization, effectiveness, and student outcomes, including tracking strengths, gaps, and areas for improvement, and maintaining records to support internal review and external audit requirements.
Managing Director of Business Services Elgin Community CollegeManaging Director of Business ServicesElgin, IL$84,923–$113,231 / yearGrant Funded: No. ## Job Summary: The Managing Director of Business Services provides strategic leadership and operational oversight for key administrative functions, including Purchasing, Records Retention, Mail Operations, Shipping and Receiving, Fixed Assets/Inventory, and associated Risk Management activities. Direct activities concerned with memos of understanding, and contracts for purchase or sale of equipment, materials, products, or services: Examine performance requirements, delivery schedules, and estimates of costs of material, equipment, and production to ensure completeness and accuracy.
Director of Sales – Data Center Services The Archetype StrategyDirector of Sales – Data Center ServicesChicago, ILFull timeThis leader develops and executes strategic sales initiatives, builds strong client relationships within enterprise and hyperscale markets, and ensures the sales organization consistently meets or exceeds revenue targets. The Director of Sales – Data Center Services is responsible for driving revenue growth across colocation, cloud infrastructure, connectivity, and managed data center offerings.
Director of Tax Services Curi CapitalDirector of Tax ServicesChicago, IllinoisThis tax offering is designed to serve two distinct client segments inside our business: Wealth Advisory, generally working with households generally between $2M and $20M, and Wealth Builder, serving households generally between $150K and $2M. We have locations across the country and welcome candidates to apply that live and work in one of our seven main locations: Chicago, Illinois; Denver, Colorado; Milwaukee, Wisconsin; Raleigh, North Carolina; Washington DC; St. Joe, Michigan; Edina, Minnesota.
Director of Human Resources - Mechanical Services - Base Salary to 150k/year - Downers Grove, IL AllSearch Professional Staffing Inc.Director of Human Resources - Mechanical Services - Base Salary to 150k/year - Downers Grove, ILDowners Grove, IL$120,000–$150,000 / yearBackground working within construction, mechanical services, HVAC, plumbing, electrical, fire protection, facilities services, or related trades industries . The organization provides plumbing, HVAC, and fire protection services focused on operational efficiency, facility performance, and long-term client support.
Associate Director of Academic Advising & Academic Services University of ChicagoAssociate Director of Academic Advising & Academic ServicesChicago, ILThis position will specifically focus on accommodations for students with documented disabilities: planning testing environments for students with testing accommodations, collaborating with faculty members about execution of academic accommodations, and assisting with pre-orientation planning with an eye to supporting incoming students with documented disabilities. Harris Public Policy offers a full range of degree and executive education programs and is the academic home to research centers, institutes, and labs that study and engage the public on areas such as conflict, democracy and effective government, economic and political development, education, energy and environment, health, municipal finance, public safety, social policy, and urban policy.
Director of Client Services WheelsDirector of Client ServicesSchaumburg, IllinoisDirector of Client Services is also responsible for the fulfillment of Wheel's customer service vision to provide the best service experience in the fleet management industry through Available, Responsive, Expert, Proactive and Accurate services from the team. Lead the market-backed evaluation and development of next generation client services models including Fleet Administration Outsourcing, Core Account Services, Truck Services and VIM & Support to take advantage of client and market trends.
Director of Student Support Services Illinois Association of School AdministratorsDirector of Student Support ServicesILWorks collaboratively with the Assistant Superintendent for Educational Services to plan and implement appropriate professional growth opportunities to familiarize special education and regular education personnel with best practices to provide services to special education students. The Director of Special Education and Pupil Personnel Services is responsible for planning, implementing, monitoring and evaluating all aspects of special education programming and pupil personnel services in the district.
Assistant Director of Student Services Illinois Association of School AdministratorsAssistant Director of Student ServicesIL$88,610–$94,000 / yearJOB SUMMARY: Under the direction of the Executive Director of Student Services, Director of Special Education, and the Director of Support Services, the Assistant Director of Student Services assists the Student Services department in enhancing student achievement by providing leadership in the development, coordination, supervision and evaluation of District student service programming, specialized instruction, special education services, and related programs/services. From the analysis of student academic performance data and, in coordination with the rest of the Educational Services Department and the Professional Development Office, determine the learning needs of all VVSD teaching staff, when it pertains to student services, coordinate and/or facilitate the meeting of these needs.
NewDirector of Imaging Services UnityPoint HealthDirector of Imaging ServicesRock Island, IllinoisServes as the administrative leader and liaison with all clinical department physicians, physician partners and activities; assists with the contract preparation, negotiation, and execution of radiologist agreements and execution of Market specific agreements where applicable; serves as the administrative representative to Medical Staff departments, sections, committees. Responsibilities: Serves as the key business leader for market team; seen as the subject matter expert and responsible for the development of partnerships and purposeful connections with team members, leaders, other departments, and external partners.
Director of Nursing & Clinical Services Knight Health Holdings LLCDirector of Nursing & Clinical ServicesIL$118,000–$148,000 / yearManages multiple subordinate department managers who supervise staff members in multiple departments that may include, but is not limited to: Nursing, Quality Management, Social Services, Laboratory, Respiratory Therapy, Radiology, and Case Management. Reviews and monitors work schedules assignments and patient classification daily to assess the appropriate number and skill level of personnel required to meet patient needs and develops appropriate staffing plans.
Laboratory Schools: Assistant Director of Student Services University of ChicagoLaboratory Schools: Assistant Director of Student ServicesIL$96,587.50–$125,000 / yearWe are committed to building and supporting a teaching and learning community where young people see aspects of their backgrounds and identities reflected around them, where they feel a deep sense of belonging, and where they discover and use their voices to full effect. Understanding of neurodiversity and learning processes, with experience in applying research-based instructional interventions and neurodevelopmental frameworks to enhance student learning outcomes across diverse populations.
Director of Dining Services Compass Group North AmericaDirector of Dining ServicesIL$75,000–$80,000 / yearJob Summary: The Director of Dining Services is the strategic business leader of the community's food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment. Business and Financial Competence: Understanding market dynamics, enterprise level objectives and important aspects of Compass Community Living's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Director of Access Services Northwestern UniversityDirector of Access ServicesEvanston, IL$100,000–$115,000 / yearThe pay offered to the selected candidate will be determined based on factors including (but not limited to) the experience and qualifications of the selected candidate including years since terminal degree, training, and field or discipline; departmental budget availability; internal comparators; and external market pay for comparable jobs. Reporting to the Associate University Librarian for Collections & Access, the Director of Access Services oversees a portfolio of mission-critical services, including circulation, interlibrary loan, document delivery, course reserves, and stacks management.
Director of Older Adult Services Chinese American Service LeagueDirector of Older Adult ServicesChinatown - Chicago, IllinoisStrong interpersonal, relationship-building, and communication skills, with the ability to effectively engage employees, participants, families, community partners, and healthcare stakeholders. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.
Director of Business Development for Mobile Technical Services (MTS) Jones Lang LaSalle IncDirector of Business Development for Mobile Technical Services (MTS)ILAs the primary growth engine for MTS in North America, you will drive revenue expansion by cultivating new business within JLL's existing IFM account base and pursuing direct-to-client opportunities across multiple business sectors including commercial real estate, data centers, life sciences, healthcare, light industrial, financial services, and public institution sectors. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career - and in this role, you'll help shape the long-term commercial direction of MTS by identifying emerging market opportunities, evolving client needs, and scalable service offerings aligned to the future of technical sales.
Customer Success Manager, Director - Core (Sales & Service) Clouds Salesforce IncCustomer Success Manager, Director - Core (Sales & Service) CloudsChicago, IL$171,200–$215,800 / yearTechnology Media Telecommunication (TMT) - Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred). We are looking for candidates who have experience supporting customers in one or more of the following industries: Life Sciences - Collaborates with life sciences companies to support digital health initiatives, regulatory compliance, outcomes through the Salesforce platform (Direct experience with Life Sciences Cloud strongly preferred).
DIRECTOR OF DINING SERVICES- NORMAL, IL Compass Group North AmericaDIRECTOR OF DINING SERVICES- NORMAL, ILMerna, IL$70,000–$75,000 / yearAs a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
DIRECTOR OF DINING SERVICES - NORMAL, IL Compass Group North AmericaDIRECTOR OF DINING SERVICES - NORMAL, ILIL$70,000–$75,000 / yearAs a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Director of Behavioral Health Services and Training - IllinoisCOM The Community SolutionDirector of Behavioral Health Services and Training - IllinoisCOMChicago, IllinoisImplement assessment processes to evaluate service utilization, effectiveness, and student outcomes, including tracking strengths, gaps, and areas for improvement, and maintaining records to support internal review and external audit requirements. Develop and deliver programming that supports student well-being, including stress management, test anxiety, coping tools, academic stress, and the transition into a rigorous medical education environment.
Director of IT Infrastructure & End User Services Benesch LawDirector of IT Infrastructure & End User ServicesChicago, ILFull timeThe Director of IT Infrastructure & End-User Services is a senior leadership role that is responsible for the strategy, security, availability, and day-to-day operation of the organization's technology infrastructure and end-user support services across a multi-office environment. Owns end-user computing service delivery, including device deployment and support, endpoint configuration and patching, break/fix, platform hardening, software distribution, and coordination of equipment.
Director of Shared Services Engineering UKGDirector of Shared Services EngineeringSpringfield, IL$163,900–$235,550 / yearExtensive experience building and operationalizing DevOps and Quality Engineering platforms at enterprise scale, including cloud-native infrastructure (AWS, Azure, or GCP), modern CI/CD architecture, and enterprise test automation frameworks. You will define and execute a platform-as-a-product strategy that embeds quality, automation, governance, and developer productivity into every phase of the software lifecycle, from design and development through testing and enterprise release.
Assistant Director of International Student Services National Louis UniversityAssistant Director of International Student ServicesChicago, Illinois$51,966–$75,351 / yearThe Assistant Director provides international student advising appointments and supervises staff and student workers in delivering a range of international student support functions, making referrals to relevant campus support, implementing social and cultural events, and supporting key enrollment initiatives related to international students. The Assistant Director of International Student Services is responsible for supporting university F1 regulatory compliance and organizing support services for international students to ensure exceptional service to these student populations.
Vice President of Sales, Established Customers | ERP, EAM, Field Service Industrial and Financial Systems ABVice President of Sales, Established Customers | ERP, EAM, Field ServiceIL$200,000–$225,000 / yearProvide an accurate forecast that supports the management of the company's cash flow targets and develop annual sales plan strategies and plans to accomplish or exceed corporate goals which drive the increase of revenue and profitability. Directly engage with key client accounts, deliver value-based sales presentations to key clients in coordination with sales representatives, and coordinate the management of all other accounts.
Director of Service Delivery In-TelecomDirector of Service DeliverySidell, Louisiana$170,000–$190,000 / yearThis is a highly visible, hands-on leadership role: the ideal candidate develops managers, aligns teams across disciplines, and builds the structure needed to support the company's continued growth, stepping in directly when conditions require it. The Director of Service Delivery leads In-Telecom's service delivery, the managers and teams responsible for Managed Services, Voice, and Physical Security & Access Control, and owns its performance, profitability, and continuous improvement.