Fire Alarm Service Supervisor Integrity Fire Safety ServicesFire Alarm Service SupervisorEnglewood, COThe Fire Alarm Service Supervisor is responsible for overseeing and coordinating all activities of fire alarm service technicians, ensuring timely, high-quality inspections, troubleshooting, repairs, and maintenance of fire alarm and life safety systems. Fire Alarm Service Supervisor Department: Alarm Service Reports To: Service Manager / Operations Manager Location: Englewood, Colorado.
Fire Sprinkler Service Supervisor Integrity Fire Safety ServicesFire Sprinkler Service SupervisorEnglewood, COThe Fire Sprinkler Service Supervisor oversees and coordinates the activities of service technicians performing inspections, testing, maintenance, and repairs on fire sprinkler and related water-based fire protection systems. Fire Sprinkler Service Supervisor Department: Sprinkler Service Reports To: Service Manager / Operations Manager Location: Englewood, Colorado.
Supervisor Workers Comp Claims - PNW CopperPoint Insurance CoSupervisor Workers Comp Claims - PNWDenver, CORemote$105,000–$135,000 / yearThe majority of the supervision for this team is currently Alaska and Idaho workers' compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
Supervisor, Encounter Data Management Humana IncSupervisor, Encounter Data ManagementCORemote$65,000–$88,600 / yearThrough our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates.
Overnight Sanitation Supervisor Epicurean ButterOvernight Sanitation SupervisorThornton, COFull timeJOB TITLE: Sanitation Supervisor DEPARTMENT: Sanitation MANAGER TITLE: QA Director BACKUP PERSONNEL: Sanitation Associates GENERAL JOB DESCRIPTION: Overnight sanitation schedule is 9PM to 5:30AM. Leads a sanitation team of 4-6 employees daily with a focus on Safety and Sanitation as well as overall productivity of the team. M...
Carwash/Detailing Operations Supervisor 20HR Starting DOE + QTRLY Bonus DEN ODORZX INC.Carwash/Detailing Operations Supervisor 20HR Starting DOE + QTRLY Bonus DENDenver, COODORZX INC is seeking a highly motivated and experienced Operations Supervisor to join our dynamic team in the carwash/detailing industry. Lead a team of carwash and detailing technicians, providing guidance, training, and support to ensure they deliver outstanding results.
Carwash/Detailing Operations Supervisor 20Hr Starting DOE + Qtrly Bonus DEN ODORZX INC.Carwash/Detailing Operations Supervisor 20Hr Starting DOE + Qtrly Bonus DENDenver, COODORZX INC is seeking a highly motivated and experienced Operations Supervisor to join our dynamic team in the carwash/detailing industry. Lead a team of carwash and detailing technicians, providing guidance, training, and support to ensure they deliver outstanding results.
Management Training Program Operations Supervisor ArcBest CorpManagement Training Program Operations SupervisorDenver, CORequirements Education:Bachelor's Degree Business, Supply Chain Management, or related field, preferredComputer Skills:Proficient in Microsoft Office Suite, requiredAdditional Requirements:General knowledge of freight, imports, exports, and proper freight handling techniques, preferredMust be willing to relocate, requiredCompetencies:Active LearningCustomer FocusEffective CommunicationsProblem SolvingSolutions and Services Other Details Work Hours:Schedule may vary depending on Service Center location. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries.
NewMeat Plant Production Supervisor Shamrock Foods CompanyMeat Plant Production SupervisorCommerce City, COPart timeSecurity - Warns violators of rule infractions, such as wandering plant, smoking, or eating in plant, and contacts SECURITY DEPARTMENT when persons engaging in suspicious or criminal acts are seen. Advises employees on care and preservation of packaging of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
Supervisor, Pharmacy - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement) Denver Health and Hospital AuthoritySupervisor, Pharmacy - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)Denver, Colorado$130,700–$215,700 / yearThe primary role of the Supervisor is to provide operational and collaborative leadership for the Managed Care Pharmacy Department, with specific attention to quality of care, timely access, supervision, and mentorship for the pharmacy clinical staff and call team. Develop, implement, and manage pharmacy cost containment strategies, including high-risk, high-cost, and high-use medications, to determine the most appropriate medication use management strategy for identified medications.
Supervisor, Infectious Disease Laboratory Denver Health and Hospital AuthoritySupervisor, Infectious Disease LaboratoryDenver, ColoradoOur benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center.
NewSupervisor, Laboratory Services - Chemistry Denver Health and Hospital AuthoritySupervisor, Laboratory Services - ChemistryDenver, ColoradoOur benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center.
Supervisor, Production Operations - Second Shift Sierra Space CorporationSupervisor, Production Operations - Second ShiftBroomfield, CO$78,362–$107,747 / yearYou''ll be responsible for reviewing our production schedules, material, and manpower resources, assigning employees to maximize our production objectives, informing employees of production and material problems, and resolving problems affecting schedules while maintaining the quality of our products. Key Responsibilities: Supervise production personnel in the build and assembly of space system hardware components, subassemblies, and integrated systems, providing direct guidance in accordance with operational plans and management direction.
Payroll Supervisor RK IndustriesPayroll SupervisorDenver, COThis position requires a highly proactive and internally motivated payroll leader with advanced Dayforce/Ceridian expertise, exceptional attention to detail, and the ability to independently identify and resolve payroll and compliance issues in a fast-paced construction environment. The Payroll Supervisor provides leadership and support to payroll staff, collaborates with Operations, HR, and Finance teams, and drives payroll efficiency, reporting, audits, reconciliations, and continuous process improvement.
Supervisor, Production Operations Sierra Space CorporationSupervisor, Production OperationsBroomfield, CO$78,362–$107,747 / yearYou''ll be responsible for reviewing our production schedules, material, and manpower resources, assigning employees to maximize our production objectives, informing employees of production and material problems, and resolving problems affecting schedules while maintaining the quality of our products. Key Responsibilities: Supervise production personnel in the build and assembly of space system hardware components, subassemblies, and integrated systems, providing direct guidance in accordance with operational plans and management direction.
Supervisor, Accounts Payable Sierra Space CorporationSupervisor, Accounts PayableLouisville, CO$83,230–$114,442 / yearThe Supervisor, Accounts Payable is responsible for leading and managing the accounts payable team to ensure accurate, timely, and compliant processing of all vendor invoices and payments. The ideal candidate will combine strong accounts payable knowledge with exceptional leadership abilities to mentor team members, optimize workflows, and support the organization''s financial objectives.
Fire Sprinkler Design Supervisor - Team Lead - Senior Level Cosco Fire Protection IncFire Sprinkler Design Supervisor - Team Lead - Senior LevelDenver, COThe fire sprinkler design supervisor directs and coordinates activities of a team of engineers and designers to design fire sprinkler systems by performing the following duties outlined below, personally or through subordinate personnel. We are looking for an experienced and motivated team player with a strong technical aptitude, a desire to hone processes, best practices, and lead/mentor other team members in our growing department.
Supplier Quality Management Supervisor Corden Pharma International GmbHSupplier Quality Management SupervisorBoulder, COThe Supervisor partners cross-functionally with Quality Assurance, Supply Chain (Procurement, Planning, and Warehousing), Manufacturing, and external suppliers to support reliable material supply, regulatory compliance, and continuous improvement initiatives across the site. This role provides direct leadership to Supplier Quality personnel and supports supplier qualification, supplier performance monitoring, material review activities, supplier investigations, and risk-based supplier lifecycle management.
NewOperations Supervisor- Aurora911 City of AuroraOperations Supervisor- Aurora911Aurora, ColoradoOperate and maintain communications center equipment including radio systems, computer aided dispatch and emergency 911 telephone equipment; software programs; generate reports from computer aided dispatch and archived recordings, troubleshoot and report equipment issues through prescribed channels. The Aurora911 team works in partnership with Aurora Police Department, Aurora Fire Rescue, Falck ambulance, Aurora Mobile Response Team, Information Technology, and other city departments to ensure the safety and quality of life for residents, businesses, and visitors in the City of Aurora.
Food And Beverage Supervisor - University Of Colorado Compass Group USA IncFood And Beverage Supervisor - University Of ColoradoBoulder, CO$23–$25 / hourFounded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences.
Maintenance Supervisor - 3rd Shift Conagra Brands IncMaintenance Supervisor - 3rd ShiftDenver, CO$64,000–$95,000 / yearReporting to the Maintenance Supervisor at our Denver, CO plant, local producers of Udi's Gluten Free products, you will lead the 3rd shift team members in the maintenance department to ensure production lines, affiliated equipment, and facilities operate efficiently. You will help establish mechanical integrity and equipment reliability programs to ensure employee safety, provide environmental security, and maximize plant availability, product quality, and cost effectiveness.
Maintenance Supervisor 3rd Shift Conagra Brands IncMaintenance Supervisor 3rd ShiftDenver, CO$63,000–$93,000 / yearReporting to the Maintenance Supervisor at our Denver, CO plant, local producers of Udi's Gluten Free products, you will lead the 3rd shift team members in the maintenance department to ensure production lines, affiliated equipment, and facilities operate efficiently. You will help establish mechanical integrity and equipment reliability programs to ensure employee safety, provide environmental security, and maximize plant availability, product quality, and cost effectiveness.
Maintenance Supervisor (2-10am) The Kroger CoMaintenance Supervisor (2-10am)Denver, COEnsure compliance to Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), Department of Health and Environmental Control (DHEC), National Electrical Code (NEC), and Food and Drug Administration (FDA) regulations. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy.
Accounting Supervisor-Energy Shamrock RecruitingAccounting Supervisor-EnergyDenver, CO$90,000–$130,000 / yearThis team is on the cutting edge of the Accounting department and is leading a number of exciting initiatives to include; Renewable projects, Building Plants, storage and distribution. They are in a steady growth phase and will be looking to add a strong contributor to Supervise a small team and act as the right-hand to the Accounting Manager.
Rental Supervisor - Commission + Free Ski Pass Christy SportsRental Supervisor - Commission + Free Ski PassDenver, CO$20–$21 / hourSummary Description : Reporting to the Store Manager, this position is responsible for the management of the Ski / Snowboard Rental Department including staff supervision, training and inventory control to achieve the maximum profitability while providing the best-in-class guest service. At Christy Sports, you're not just fitting equipment, you're enabling adventures, building confidence, and sharing what makes mountain life extraordinary.
Hardgoods Supervisor - Commission + Free Ski Pass Christy SportsHardgoods Supervisor - Commission + Free Ski PassGolden, CO$19.50–$21 / hourReporting to the Store Manager, this position is responsible for assisting in the management of the hardgoods sales staff and department inventory control to achieve the maximum profitability and continue to provide best-in-class guest service. At Christy Sports, you're not just fitting equipment, you're enabling adventures, building confidence, and sharing what makes mountain life extraordinary.
Distribution Supervisor EchoStar CorpDistribution SupervisorDenver, CO$71,000–$90,000 / yearFrom the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization. Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervisor on Duty SOUTH SUBURBAN PARK & RECREATION DISTRICTSupervisor on DutyCentennial, CO$17.05–$21.70 / hourIn addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, and a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center.
Fire Sprinkler Projects Field Supervisor Integrity Fire Safety ServicesFire Sprinkler Projects Field SupervisorEnglewood, COThe Supervisor acts as the primary on-site leader for field crews, coordinating with clients, contractors, vendors, and internal project management teams to deliver exceptional results. Fire Sprinkler Project Field Supervisor Department: Sprinkler Projects Reports To: Project Manager / Operations Manager Location: Englewood, Colorado.
Production Supervisor (1st Shift) Oldcastle BuildingEnvelopeProduction Supervisor (1st Shift)Denver, ColoradoFrom apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. Manages production support systems by maintaining accurate scrap and inventory data, ensuring proper material flow and cross‑training, and submitting detailed maintenance requests as needed.
Registered Veterinary Technician Supervisor Vicar Operating dba VCARegistered Veterinary Technician SupervisorParker, ColoradoEssential skills for the technician supervisor include : venipuncture, IV catheter placement, medication administration, pharmaceutical knowledge, basic radiology skills, anesthesia monitoring, the ability to stay calm and multi-task with a high case load, delegating and supervising subordinates, hiring, training and development of staff. Day to day responsibilities of the technician supervisor include : overseeing the technicians and assistants, staff scheduling, hiring and training of new employees, collaborating with the doctors, establishing the daily schedule, working to develop protocols to continually improve the quality of medicine.
Purchasing And Warehouse Supervisor - Denver Summit FC Compass Group USA IncPurchasing And Warehouse Supervisor - Denver Summit FCCentennial, COManages and maintains stock control; plans future needs and adjusting par levels, processes stock order review orders, controls dead stock and maintains scheduling of deliveries on dock. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.
Test & Inspect Field Supervisor Integrity Fire Safety ServicesTest & Inspect Field SupervisorEnglewood, COThe Test & Inspect Field Supervisor oversees the day-to-day activities of field technicians performing inspections, testing, and maintenance of fire and life safety systems, including fire alarm, sprinkler, suppression, special hazard, and related systems. NICET Level II or higher in Fire Alarm Systems, Inspection & Testing of Water-Based Systems, or Special Hazards required/preferred depending on role scope.
Full-Time - Building Supervisor and Ice Maintenance Operator (Zamboni Driver) - Lafayette YMCA of Northern ColoradoFull-Time - Building Supervisor and Ice Maintenance Operator (Zamboni Driver) - LafayetteLafayette, ColoradoFull timeThe worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm’s reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc. The worker is subject to loud noise: The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Restaurant Supervisor ClubCorp USA IncRestaurant SupervisorAurora, COOur Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Assist in implementing training and incentive programs to maintain a well-trained staff focused on achieving service excellence, in alignment with the food & beverage service training program.
Guest Services / Front Desk Supervisor Moxy BoulderGuest Services / Front Desk SupervisorBoulder, COGuest Services / Front Desk Supervisor assists the Front Office Manager/Operations Manager in overseeing the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services.
SUPERVISOR, EXTENDED LEARNING Denver Public SchoolsSUPERVISOR, EXTENDED LEARNINGDenver, CO$56,505–$67,805 / yearLead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education. Provide effective medication management including storage, delegation, and administration of children's medication(s) in compliance with Colorado Division of Early Learning, Licensing, and Administration regulations 2.100, 2.200 and 2.500.
Clinical Supervisor - FACT & Speciality Courts AllHealth NetworkClinical Supervisor - FACT & Speciality CourtsLittleton, CO$77,000–$85,000 / yearAllHealth Network is currently looking for a qualified licensed Clinical Supervisor to lead our FACT team which provides intensive, community‑based services focused on promoting symptom stability, improving coping and social skills, and supporting independent living and community integration. Integrate concepts of recovery into supervision, case consultation and overall service delivery to ensure that all staff promote a culture which instills hope; empowerment, client centered care, meaningful activity and consultation with key client supports.
Cabinet Assembly and Machining Supervisor JK Concepts IncCabinet Assembly and Machining SupervisorDenver, CO$28–$32 / hourYou’ll lead skilled teams, work with high-end architectural millwork, and play a key role in keeping jobs moving efficiently from machine to finished product. This is a hands-on leadership opportunity for an experienced millwork professional who understands both machining and cabinet assembly and is ready to take ownership of production, quality, and team success.
Payroll Supervisor, Shared Services Ball CorpPayroll Supervisor, Shared ServicesWestminster, COPrimary Purpose of the Position: The Supervisor, Shared Services is responsible for supervising a team of Payroll Specialists to ensure the seamless execution of payroll processes within our Global Business Services environment. Hybrid On-Site Work Environment: Based in Colorado, this position requires regular in-person engagement by working on-site for three (3) or more work days} per work week (with core collaboration days of Tuesday, Wednesday, and Thursday).
Accounts Payable Supervisor Performance Food Group CoAccounts Payable SupervisorCOWith the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S., Click Here for Benefits Information. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country.
Night Outbound Warehouse Supervisor SyscoNight Outbound Warehouse SupervisorDenver, ColoradoConducts shipping and loading audit daily ensuring all required documentation is accurately completed (including HAACP, food safety, and catch-weight documentation) and that material is handled and stored correctly with a minimum potential for loss. Organizes efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
Clinical Nurse Lead/Nurse Supervisor - RN HealogicsClinical Nurse Lead/Nurse Supervisor - RNLakewood, ColoradoOrganizes and prioritizes clinical responsibilities, provides clinical oversight to clinical staff, such as Registered Nurses (RNs); Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs); Certified Medical Assistants (CMAs); Hyperbaric Oxygen Technicians, etc. May be required to provide case management to a group of patients providing specific assessments according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education related to wound care management.
NewSchool Age Care (SAC) Assistant Supervisor Boulder Valley School DistrictSchool Age Care (SAC) Assistant SupervisorBoulder, CO$21.94–$24.98 / hourSummary: The SAC Assistant Supervisor assists in the planning and implementation of a developmentally appropriate and inclusive before and/or after school child care program that is aligned to District elementary academic and social-emotional curricula and provides students with an experience that enriches and complements their school day. Assistant Supervisors support with monitoring staff-to-child ratio, handle student discipline by maintaining clear, consistent and fair limits on children's behavior and implementing and maintaining positive guidance and discipline techniques set by program.
Commercial Roof Technician Supervisor Jolly Roofing and ContractingCommercial Roof Technician SupervisorDenver, COFull timeWe invest in our employees by providing quality equipment, strong leadership, advancement opportunities, and a team-oriented culture built on integrity, safety, and excellence. Jolly Roofing & Contracting Co., LLC is a respected leader in the commercial roofing industry, delivering high-quality roofing solutions across the nation.
Softgoods Supervisor - Commission + Free Ski Pass Christy SportsSoftgoods Supervisor - Commission + Free Ski PassCentennial, CO$19.50–$21 / hourAt Christy Sports, you're not just fitting equipment, you're enabling adventures, building confidence, and sharing what makes mountain life extraordinary. That’s why we go out of our way to help people experience the mountain lifestyle by building authentic relationships, offering humble expertise, and sharing a genuine love for what we do.
Repair Supervisor - Commission + Free Ski Pass Christy SportsRepair Supervisor - Commission + Free Ski PassCentennial, CO$19.50–$21 / hourReporting to the Store Manager, this position is primarily responsible for management of the Repair Department, its inventory, staff and operational functions to achieve the maximum profitability while continuing to provide the best-in-class guest service. At Christy Sports, you're not just fitting equipment, you're enabling adventures, building confidence, and sharing what makes mountain life extraordinary.
Assistant Contract Supervisor SERVICE SOURCE INCAssistant Contract SupervisorAurora, COHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. What We Offer - for Benefit Eligible Employees May Include: Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: Health coverage for you and your family through Medical, Dental, and Vision plans.
Supervisor on Duty South Suburban Parks and RecreationSupervisor on DutyCentennial, CO$17.05–$21.70 / hourIn addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, and a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center.
Service Supervisor - Waterford Cherry Creek Education Realty Trust Inc (Inactive)Service Supervisor - Waterford Cherry CreekGlendale, CO$30–$32 / hourOversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.