NewChicago Housing Supervisor Vaco LLCChicago Housing SupervisorChicago, IL$72,000–$75,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Retail Customer Service Associate FedExRetail Customer Service AssociateAurora, Illinois$18.35–$21.57 / hourFull timeAdoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
NewBilingual Production Supervisor Elite StaffingBilingual Production SupervisorGlendale Heights, ILBy submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications.
Supervisor - Telephone Survey and Support Operations (TSSO) NORC at the University of ChicagoSupervisor - Telephone Survey and Support Operations (TSSO)Chicago, Illinois$24–$28.50 / hourPart timeTSSO is primarily responsible for screening and interviewing respondents over the telephone, but the department also prompts respondents by telephone, locates respondents, codes and enters data from survey responses, manages hard copy documents, mails survey materials and performs receipt control operations. Serve as a role model to staff by providing on-site training, coaching, and support while consistently contributing to a positive work environment by being approachable and congenial in a high operational tempo environment.
NewOperation Supervisor 2nd Shift Sun-Thurs Ryder SystemOperation Supervisor 2nd Shift Sun-ThursRomeoville, IL$65,000–$65,000Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsAccountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsEnsure Employee compliance with Safety and EPA regulations and requirements. Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targetsResponsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting of re·billable activityEnsure data integrity in the Shop Management Online system.
NewProduction Supervisor Champion Packaging & Distribution IncProduction SupervisorWoodridge, IL$80,000–$85,000 / yearDevelop and execute training plans that enhance the technical aptitude of machine operators, especially in blow molding and filling operations, and promote cross-training among staff. Drive continuous improvement initiatives, including 6S, Best Practices, Zero-Effort Changeovers (ZEC), Line Layout enhancements, and other Lean Manufacturing principles.
Sr Business Development Mgr Reed Smith USSr Business Development MgrChicago, Illinois$175,000–$215,000Full timeThe Business Development Senior Manager provides business development support and strategic project leadership to attorneys in the Global Commercial Disputes practice group in the United States, interacting with practice group leadership, partners and associates, and other business development and marketing resources across the firm. In tandem with the Assistant Director for the practice group and the broader business development team, this position will be responsible for managing and executing the full range of business development and marketing activities for the commercial disputes practice group, including supporting a variety of areas of focus such as class actions, trials and products liability.
Business Development Manager Reed Smith USBusiness Development ManagerChicago, Illinois$125,000–$159,000Full timeThe successful candidate will work largely autonomously in terms of the day-to-day business of practice group marketing and business development but also collaboratively with the business development professionals supporting the practice groups, as well as other industry groups, in other regions on joined up projects, to ensure that all practice group-related marketing is coordinated across the firm's global platform. Communication is important in this role as the Business Development Manager will lead engagement and implementation efforts for strategic BD priorities and find effective ways to raise the profile of the practice group internally and externally (with the support of the Communications team).
NewShop Supervisor Herc Rentals IncShop SupervisorChicago, IL$75,000–$80,000 / yearAn individual in this position will be responsible for the training, development and management of all of the heavy equipment mechanics, yard workers and utility workers, appraising their performances and utilizing the most cost-effective means for maintenance and repair of all rental and service equipment. Develop consistent and regular schedules for all of the mechanics and yard technicians to perform various types of maintenance on heavy equipment, construction equipment and various pieces of machinery.
NewParking Supervisor The Parking SpotParking SupervisorForest View, IL$19–$19Can read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records in compliance with the DOT regulations that require these skills. With more than 25 years in business, The Parking Spot has grown into the largest near-airport parking company in the United States with over 2,000 valued team members spread across over 40 locations nationwide.
NewSupervisor The Parking SpotSupervisorForest View, IL$19–$19Can read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records in compliance with the DOT regulations that require these skills. With more than 25 years in business, The Parking Spot has grown into the largest near-airport parking company in the United States with over 2,000 valued team members spread across over 40 locations nationwide.
NewParking Operations Supervisor The Parking SpotParking Operations SupervisorForest View, IL$19–$19Can read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records in compliance with the DOT regulations that require these skills. With more than 25 years in business, The Parking Spot has grown into the largest near-airport parking company in the United States with over 2,000 valued team members spread across over 40 locations nationwide.
Operations Supervisor - Transportation (Supply Chain/Logistics) PenskeOperations Supervisor - Transportation (Supply Chain/Logistics)Lockport, ILFull timeProvide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers.
NewStrategic Customer Representative Sunbelt RentalsStrategic Customer RepresentativeMorris, IL$74,000–$101,750 / yearRelated experience may include: District Sales Manager, National Sales Manager, Regional Sales Manager, Sales and Marketing Vice President, Sales Director, Sales Manager, Sales Representative, Sales Supervisor, Sales Vice President, Store Manager. Computer literate, including Windows, Adobe Acrobat, and the Microsoft Office suite of productsSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job.
NewWelding And Fabrication Supervisor (2:00pm to 10:30pm) G&W Electric CoWelding And Fabrication Supervisor (2:00pm to 10:30pm)Aurora, IL$71,200–$92,600Balance quality, productivity, cost, safety and morale to achieve positive results in all areas Seeking to meet and improve schedule dates, reduce process times, reduce inventory levels, increase the utilization of resources and manage department priorities. Continuously evaluate and improve manufacturing processes, through lean concepts and Six Sigma, partnering with Operational Excellence to establish value stream priorities and implement improvements while driving a lean culture.
NewMember Service Representative GreenState Credit UnionMember Service RepresentativeWestmont, IL$19.47–$22.76 / hourPerforms member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
NewBilingual Member Service Representative GreenState Credit UnionBilingual Member Service RepresentativeAddison, IL$19.47–$22.76 / hourPerforms member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
Warehouse Supervisor Capstone Logistics LLCWarehouse SupervisorJoliet, IllinoisFull timeOur team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
NewRoad Supervisor MV TransportationRoad SupervisorChicago, IL$25.46–$25.46Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions. Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.
Service Desk Tech III - Hybrid Chicago Loop NORC at the University of ChicagoService Desk Tech III - Hybrid Chicago LoopChicago, Illinois$34–$40 / hourNORC at the University of Chicago is seeking a Service Desk Tech III to provide the highest-level complex deskside technical support (including answering user PC and software questions and providing resolution to issues), maintaining a log through data entry, and prioritizing questions into a call tracking system (ServiceNow). With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.
NewWarehouse Supervisor - 2nd Shift G&W Electric CoWarehouse Supervisor - 2nd ShiftWestmont, IL$71,200–$92,600Create and deploy a holistic inventory plan within the Bolingbrook factory which includes inventory accuracy and implementation of cross functional processes to maintain correct inventory levels and mitigate/eliminate obsolete / slow moving inventory. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success.
Culinary Services Director Healthcare Services Group, Inc.Culinary Services DirectorNAPERVILLE, ILAdditional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Certified Dietary Manager, leading the dining department at a long-term care facility.
NewQuality Manager II MasTec IndustrialQuality Manager IIAurora, IL$110,000–$150,000The Quality Manager II will be responsible for managing the Quality on-boarding process, contributing to developing of site-specific ITPs, overseeing the organization and turnover of all quality documentation required for progressive turnover, and management of all discipline inspectors hired for the project. May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks.
NewTerritory Manager of Healthcare Partnerships - IL, IN, KY, WI Territory Mom's MealsTerritory Manager of Healthcare Partnerships - IL, IN, KY, WI TerritoryChicago, ILRemote$78,836–$105,000Effectively present Mom’s Meals products and services to a variety of audiences including managed care organizations as well as case managers, social workers, physicians, nurses and dietitians. Consistently utilize company programs and systems to maximize and prioritize each of the qualified Tier account engagements and create efficient weekly sales routes to meet scheduled meetings, drop-ins, and client educational opportunities.
NewContinuous Improvement Manager Ryder SystemContinuous Improvement ManagerMinooka, IL$80,000–$95,000Lead, coach, mentor other engineers to develop innovative solutions; manage multiple projects, confer with operations managers to implement efficient and competitive solutions; apply company methodologies and toll to design transportation operations; map and document processes; identify gaps in processes and recommend/implement improvement; foster an environment of innovation within the team; benchmark internal processes to ensure best practices are presented to customer; manage data flow processes to support daily operations in conjunction with IT; establish and implement performance measures; conduct Supply Chain analyses and recommend alternative strategies; facilitate performance reviews and provide ongoing feedback to aid development of individual and team skills; effectively interact with customers, Sales, and Operations to create value propositions; take an active and growing role in account financials; and, collect data and perform statistical analysis, apply Lean Six Sigma (LSS) and Statistical Process Controls (SPC) tool. Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Cargo Screening Supervisor CovenantCargo Screening SupervisorFranklin Park, IL$28–$28The Cargo Screening Supervisor plays a critical role in safeguarding the air cargo supply chain through effective leadership, training, oversight, and continuous adherence to TSA, airport authority, customer, and company security requirements. Through its commitment to safety, compliance, operational excellence, and customer service, CAS provides comprehensive security and screening services for airports, airlines, and government agencies across the United States.
Travel & Expense Supervisor Grayson Search PartnersTravel & Expense SupervisorFranklin Park, IL$70,000–$100,000 / yearContractorFull timeThis role will lead a team responsible for expense report auditing, corporate card administration, employee support, and process improvement initiatives while partnering closely with Accounting, Finance, Payroll, and Human Resources. The Travel & Expense (T&E) Supervisor is responsible for overseeing the organization's travel and expense reimbursement processes, ensuring compliance with company policies, internal controls, and regulatory requirements.
Customer Service Supervisor H.B. Fuller CoCustomer Service SupervisorFrankfort, IL$80,000–$103,000 / yearFounded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. The supervisor also develops team capabilities, drives continuous improvement, and works closely with cross‑functional partners to meet service and operational targets.
Bilingual (English/Korean) Customer Service Supervisor CJ Logistics CorpBilingual (English/Korean) Customer Service SupervisorMatteson, IL$67,000–$75,000 / yearAs a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. CJ Logistics About Statement: At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers.
Customer Service Supervisor PetSuitesCustomer Service SupervisorSt. Charles, IL$16–$17PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Service Supervisor Hybrid Enova International IncCustomer Service Supervisor HybridChicago, IL$51,000–$57,000 / yearReview quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions.
Full-Time Customer Service Supervisor Kohl's CorpFull-Time Customer Service SupervisorYorkville, IL$20.75–$32.20 / hourLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service. In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
Bilingual (English/Korean) Customer Service Supervisor CJ LogisticsBilingual (English/Korean) Customer Service SupervisorMatteson, IllinoisAs a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. CJ Logistics About Statement:At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers.
Customer Service Supervisor Ace Hardware CorpCustomer Service SupervisorILIn addition to being an ACE Hardware store, The General Store has an amazing apparel department with top brands, an Automotive department that is full of custom parts for imports, domestics, and everyday replacement parts. As the Person-in-Charge, you will play a crucial role in overseeing daily operations, ensuring customer satisfaction, and leading a team dedicated to providing exceptional service.
Customer Service Supervisor MolexCustomer Service SupervisorLisle, ILPart timeMolex is seeking a Customer Service Supervisor to lead a team responsible for managing customer inventory strategies, including Vendor Managed Inventory (VMI) and consignment programs, ensuring inventory health, service continuity, and proactive issue prevention through data-driven insights. You will also serve as a key escalation point, working cross-functionally to resolve complex customer and supply challenges in a fast-paced environment requiring sound judgment and composure, while reinforcing accountability and ownership within your team.
Retail Customer Service Supervisor PetSmart LLCRetail Customer Service SupervisorMokena, ILPetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Facilitates the associate experience and supports associate development.
Customer Service and Rebate Processing Team Supervisor Nexant IncCustomer Service and Rebate Processing Team SupervisorChicago, ILAs a Customer Service and Rebate Processing Supervisor with Resource Innovations, you will play a key role and will focus on the development and implementation of efficient business processes and ensuring the team is fully trained and supported. Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers.
Customer Service & E-Commerce Supervisor - Full Time Saint Charles, IL Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full Time Saint Charles, ILSaint Charles, IL$17.50–$30.20 / hourMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
Customer Service Manager EDI StaffingCustomer Service ManagerWestmont, IL$80,000–$110,000 / yearAs a member of management, the Customer Service Manager's role regarding product safety and quality is broad in scope with responsibilities that include communicating Food Defense guidelines to staff and ensuring their usage, reporting safety and quality issues, enacting solutions and implementing pertinent procedures within the department as described in Food Defense Policy. Plan, coordinate and monitor the activities of the customer service team to maintain and enhance customer relationships as well as meet organizational and operational objectives.
Customer Experience Supervisor KithCustomer Experience SupervisorChicago, IllinoisWorking closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
Mokena--Customer Service Manager Gold Standard Enterprises, IncMokena--Customer Service ManagerMokena, IL$19–$24 / hourPart timeThe Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. • Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills.
NewMokena--Customer Service Manager Binny's Beverage DepotMokena--Customer Service ManagerMokena, IL$19–$24 / hourThe Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills.
Part-Time Evenings and Weekends Customer Experience Supervisor The Michaels Companies IncPart-Time Evenings and Weekends Customer Experience SupervisorNaperville, IL$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Manager CirrusLabsCustomer Service ManagerWestmont, IL$80,000–$110,000 / yearAs a member of management, the Customer Service Manager's role regarding product safety and quality is broad in scope with responsibilities that include communicating Food Defense guidelines to staff and ensuring their usage, reporting safety and quality issues, enacting solutions and implementing pertinent procedures within the department as described in Food Defense Policy. Plan, coordinate and monitor the activities of the customer service team to maintain and enhance customer relationships as well as meet organizational and operational objectives.
NewCustomer Experience Supervisor SyscoCustomer Experience SupervisorWoodridge, ILBy providing effective leadership and optimizing processes, the Operations Leader drives operational efficiency, enhances customer satisfaction, and contributes to the store's profitability. This job description outlines the key duties of an Operations Leader, ensuring smooth operations, customer satisfaction, and team development while contributing to overall store success.
Customer Service Manager Illinois Tool Works IncCustomer Service ManagerCarol Stream, IL$80,000–$100,000 / yearTasks (Description of main tasks): Effectively manage and develop a customer-facing and commercially aware attitude within the Customer Relationship Representative team responsible for processing sales orders for equipment, service work and parts; assessing incoming orders for accurate commercial and accounting details, electronic entry of order details, invoice generation and administration, write acknowledgment of orders to the customer and dispatch notification. Develop and publish metrics to track critical performance indicators in each area of the department and ensure the update and publishing of administrative information to the business (To-dos, lead-time tables, stock inventory, Start-up Report, discount analysis).
NewLEAD CUSTOMER SERVICE AGENT Homewood Flossmoor Park DistrictLEAD CUSTOMER SERVICE AGENTHomewood, ILSupported the Membership and Customer Service Supervisor by contacting customers regarding outstanding balances, payment options and deadlines, accurately documenting all interactions, and maintaining confidentiality while delivering high-quality customer service. COGNITIVE SKILLS REQUIRED: Ability to provide exceptional customer service; make sound decisions; multitask effectively; solve problems; respond appropriately to emergencies; retain knowledge of Park District facilities, programs, and.
Distribution Customer Service Representative NFI Industries IncDistribution Customer Service RepresentativeNorth Aurora, ILHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
Regional Customer Experience Supervisor DCC Propane LLCRegional Customer Experience SupervisorLisle, ILThis role is responsible for evaluating live and recorded customer interactions, identifying coaching opportunities, developing training plans, improving customer handling skills, and ensuring adherence to operational expectations including RCC utilization, DASH pricing execution, Red Yellow Green (RYG) outbound calling expectations, account setup accuracy, and customer retention initiatives. RingCentral Contact Center Expertise - Develop and maintain advanced knowledge of the RingCentral phone and contact center platform, serving as a subject matter expert on call routing, queue configuration, IVR design, call flow optimization, system functionality, reporting, data extraction, analytics, and process automation to support operational efficiency, customer experience, and business objectives.