NewRepair Specialist SafeliteRepair SpecialistHagerstown, MD$22.75Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders. • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
Traveling Compliance Specialist (C&L - Affordable Housing Programs) Pratum CompaniesTraveling Compliance Specialist (C&L - Affordable Housing Programs)Gaithersburg, MDRemote$25–$30 / hourFull timeThis role is non-exempt and has an anticipated hourly pay range of $25.00-$30.00/hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. Must have a minimum three (3) years recertification experience with a preference for professional certification(s) such as Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), or any of the industry HUD and LIHTC designations required- Section 8 or Public Housing is acceptable.
Traveling Recertification Specialist (C&L - Affordable Housing Compliance) Pratum CompaniesTraveling Recertification Specialist (C&L - Affordable Housing Compliance)Gaithersburg, MDRemote$22–$26 / hourFull timeAlthough the Washington DC Metropolitan area, including Virginia and Maryland are primarily be where support is needed, such that reliable transportation for regional travel is a requirement , - This role will require travel nationwide to support third party management clients, as well as supporting Pratum's portfolio within the Washington DC Metropolitan area, including Virginia and Maryland are primarily be where support is needed, such that reliable transportation for regional travel is a requirement, overnight and multi-day travel to any state for operational coverage is a requirement of the role. This role is non-exempt and has an anticipated hourly pay range of $22-$26/hour (~$45k-54k annually) for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.
Customer Service Specialist I - Customer Service Center WesBanco IncCustomer Service Specialist I - Customer Service CenterBowie, MD$17.65–$20 / hourWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Customer Service Specialist - Logistics Ultimate Staffing ServicesCustomer Service Specialist - LogisticsMiddle River, Maryland$17–$19 / hourWe are seeking a reliable and customer‑focused Customer Service Representative to support day‑to‑day operations in a fast‑paced logistics and delivery environment. This role plays a key part in ensuring smooth communication between customers, drivers, and internal teams.
Customer Service Specialist Sodexo SACustomer Service SpecialistTowson, MD$17–$17.50 / hourLocation: GREATER BALTIMORE MEDICAL CENTER - 32003005 Workdays/shifts: Varying shifts, days/hours (open availability preferred). We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Learning & Development Specialist (Claims Trainer / Customer Service Trainer) Lumen Solutions Group, Inc.Learning & Development Specialist (Claims Trainer / Customer Service Trainer)Baltimore, MDThe ideal candidates will have strong Instructor-Led Training (ILT) experience, exceptional presentation and facilitation skills, and the ability to effectively train both virtually and in person. CareFirst BCBS is seeking two Learning & Development Specialists to design and deliver engaging training programs for adult learners in a corporate healthcare environment.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterBowie, MD$17.65–$20 / hourWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
CS Specialist 1 - Customer Service Center WesBanco IncCS Specialist 1 - Customer Service CenterBowie, MD$17.65–$20 / hourWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Marina Customer Service Specialist - Annapolis Landing Marina Acme Marina Management LLCMarina Customer Service Specialist - Annapolis Landing MarinaAnnapolis, Maryland$18–$22The Customer Service Specialist is responsible for reception desk and duties such as answering phones, greeting customers and visitors during normal business hours as well as supporting the General Manager with correspondence, contracts and billings. Answer phones, general office responsibilities include maintenance of the postage machine, distributing incoming and outgoing faxes, maintaining sales files, office equipment and ordering office supplies.
Customer Service Specialist Orkin LLCCustomer Service SpecialistMD$18–$22 / hourFounded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
Customer Service Specialist Ameritech ConstructionCustomer Service SpecialistLexington Park, MD$1,000–$1,600 / weekWe also provide customers with multiple options they can choose from in order to save thousands of dollars a year on home improvement projects. - Diagnose Problems (High Energy Bills, Drafty Windows, Broken Doors, Leaking Roof).
Lab Customer Service Specialist Greater Baltimore Medical CenterLab Customer Service SpecialistTowson, MD$17.30–$25.11 / hourEducation: HS; Additional college preparation in the biological and/or laboratory sciences is preferred Experience: 6 months of specimen processing/phlebotomy training or related experience Skills: • Knowledge of medical terminology and insurance coverage and billing Knowledge of problem resolution strategies for customer service matters Excellent skill in Customer Service techniques • Skill in Lab Information System and other computer applications • Ability to type quickly and accurately • Ability to listen attentively and analyze problem with accuracy • Ability to prioritize work, pay attention to detail and multi-task • Skill in oral and written communication. Under limited supervision, provides customers with high quality services during registration and order entry and during communication of test and other pertinent information that would aid in efficient utilization of laboratory services.
Bilingual Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Customer Service Specialist (Spanish)Germantown, MDThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Multi-Location Customer Service Specialist Sherwin-Williams CoMulti-Location Customer Service SpecialistSalisbury, MDThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
NewCustomer Service Specialist Sherwin-Williams CoCustomer Service SpecialistCumberland, MDThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
NewLearning & Development Specialist (Claims Trainer / Customer Service Trainer) Lumen Solutions GroupLearning & Development Specialist (Claims Trainer / Customer Service Trainer)Baltimore, MDThe ideal candidates will have strong Instructor-Led Training (ILT) experience, exceptional presentation and facilitation skills, and the ability to effectively train both virtually and in person. CareFirst BCBS is seeking two Learning & Development Specialists to design and deliver engaging training programs for adult learners in a corporate healthcare environment.
NewCustomer Service Specialist ASR Group International IncCustomer Service SpecialistBaltimore, MD$47,500–$79,500 / yearAs a Customer Service Specialist, you are the main point of contact for customer orders, inquiries and you assist our customers by being a liaison between Customer Service, Sales and Supply Chain to enter orders or respond to inquiries per our assigned Key Performance Metrics and communicates Service Level Agreements. The Customer Service Specialist is an entry level or early in career Customer Service or Supply Chain professional who supports team initiatives through upholding the organization Vision & Strategy while exemplifying professionalism in all aspects of their role.
Patient Customer Service Specialist Globus MedicalPatient Customer Service SpecialistColumbia, MarylandAssists patients in the resolution of the accounts, including processing payments by phone, setting up payment plans, filing appeals, and providing information to patients regarding intraoperative monitoring (IOM) services. IOM technology gives those in the operating room real-time insight into the nervous system, which can help surgeons reduce surgical risk by providing critical information and alerts throughout the procedure.
NewCustomer Service Specialist - Capitol Heights, MD (20743) Globe Life AIL - McQuade OrganizationCustomer Service Specialist - Capitol Heights, MD (20743)Capitol Heights, MDRemoteFull timeThe McQuade Agency, a top-performing partner of Globe Life (NYSE: GL) , provides supplemental benefits to union members, credit unions, and associations across the U.S. Since 1951, we’ve been committed to protecting working families. Recognized by Forbes as one of the Top 25 Happiest Companies in America and holding an A+ Superior AM Best rating , we offer stability, growth, and an unmatched team culture.
NewLab Customer Service Specialist - Day Shift - Full-Time GilchristLab Customer Service Specialist - Day Shift - Full-TimeBaltimore, MD$17.30–$25.11 / hourUnder limited supervision, provides customers with high quality services during registration and order entry and during communication of test and other pertinent information that would aid in efficient utilization of laboratory services. High school diploma; additional college preparation in the biological and/or laboratory sciences is preferred.
Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management The PNC Financial Services Group IncLicensed Customer Service & Support Specialist Supervisor - PNC Wealth ManagementMD$49,500–$115,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewCustomer Service / Travel Specialists HB TravelsCustomer Service / Travel SpecialistsBaltimore, MDIn this remote role, you'll provide outstanding supportto clients while helping them plan, book, and enjoy seamless travel experiences. Deliver Top-Notch Service- Communicate with clients, answer questions, and provide reliable travel guidance.
Customer Service Specialist - TS/SCI w/Poly GD Information TechnologyCustomer Service Specialist - TS/SCI w/PolyAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on Customer Service Analyst Associate joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
Patient Customer Service Specialist NuVasive Clinical Services MonitoringPatient Customer Service SpecialistColumbia, MarylandNuVasive Clinical Services, a subsidiary of Globus Medical Inc., is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities, through the acquisitions of Impulse Monitoring, Biotronic NeuroNetwork, Safe Passage, and others. Assists patients in the resolution of the accounts, including processing payments by phone, setting up payment plans, filing appeals, and providing information to patients regarding intraoperative monitoring (IOM) services.
Junk Removal Specialist and Customer Service Labor 1-800-GOT-JUNK? BaltimoreJunk Removal Specialist and Customer Service LaborDundalk, MarylandAs a Junk Removal Specialist, you’ll ride along in our shiny 1-800-GOT-JUNK? trucks, visit customers on-site, and provide exceptional service by: Performing walkthroughs with customers to identify items for removal. – the world’s leading junk removal company – is looking for friendly, motivated, and hardworking individuals to join our team!
NewHydraulics Recon Specialist Service & Customer Champion Carter MachineryHydraulics Recon Specialist Service & Customer ChampionBaltimore, MDCarter Machinery in Baltimore, MD is seeking a Hydraulics Recon Service Advisor to coordinate service information and updates with customers while repairs are in progress. The role requires strong communication, exceptional customer service, and the ability to multitask across multiple repair events.
Entry Level Automotive Customer Service Representative Jim Coleman HondaEntry Level Automotive Customer Service RepresentativeClarksville, MDFull timeEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf . Greet customers in a friendly manner and listen to their requirements in order to match their vehicle needs with one in current inventory.
Customer Care Specialist for Plumbing Company Liberty PureCustomer Care Specialist for Plumbing CompanyPhoenix, MDFull timeCustomer Service Excellence: Serve as the primary phone contact for clients, delivering exceptional service by addressing inquiries, resolving scheduling conflicts, and handling service-related concerns. Key Responsibilities: Phone-Based Scheduling & Coordination: Manage incoming and outgoing phone calls to schedule plumbing and water treatment system maintenance appointments for technicians.
102 - Lake - Customer Service Representative First United Corporation102 - Lake - Customer Service RepresentativeMcHenry, MDRefers customers requiring loan or deposit account servicing, inquiries about bank products and services, or opening new accounts to the branch Relationship Advisor, Community Office Manager, or appropriate business line specialist. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness, and the banks compliance with all regulatory requirements (e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.).
143 - Hagerstown - Customer Service Representative First United Corporation143 - Hagerstown - Customer Service RepresentativeHagerstown, MDSkill(s): Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. Refers customers requiring loan or deposit account servicing, inquiries about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist.
143 - Washington County Floater - Customer Service Representative First United Corporation143 - Washington County Floater - Customer Service RepresentativeHagerstown, MDSkill(s): Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. Refers customers requiring loan or deposit account servicing, inquiries about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist.
Customer Service Rep/Sales Rep Ameritech ConstructionCustomer Service Rep/Sales RepCalifornia, MD$1,000–$1,500 / weekAmeritech Construction is a trusted and established Home Improvement Company dedicated to helping homeowners enhance their homes while saving energy and reducing costs. We’re seeking motivated, professional, and goal-oriented individuals who are ready to make a meaningful impact in their community while building valuable lifelong skills.
Enrollment Services Specialist Frederick Community CollegeEnrollment Services SpecialistMD$26.16–$27 / hourResearch resources, collect data, communicate with appropriate departments, review documents and forms, ensure all required information is included, and share with students regarding missing information by participating in call campaigns to assist with Admissions events, Student Engagement department events, and other related activities as needed. Position Summary: The Enrollment Service Specialist supports enrollment services' strategic and daily operations by serving as the front-line customer service representative, assisting all visitors, parents, prospective students, and current students.
Part Time Customer Care Specialist SaiaPart Time Customer Care SpecialistBaltimore, MarylandRead, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position. Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
Customer Support Specialist S2TechnologiesCustomer Support SpecialistAberdeen Proving Ground, MDFull timeMonitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed. Accurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of issue being worked.
Customer Success Specialist - Modern Retail CDKCustomer Success Specialist - Modern RetailBaltimore, MarylandBy automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
Customer Operations Specialist Mobile Communications America IncCustomer Operations SpecialistMDWhile performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. WHAT YOU WILL BRING TO THE TEAM: 2+ years of experience in customer operations or related fields such as: Customer Service, Scheduling/Dispatch, Accounts Payable/Accounts Receivable (AP/AR),Purchasing, Shipping/Receiving, Inventory Management, Sales Support, etc.
NewCustomer Support Specialist - ERP & Order Operations Ultimate Staffing ServicesCustomer Support Specialist - ERP & Order OperationsTimonium, Maryland$23 / hourThe ideal candidate has experience working in a customer service or sales support environment, is comfortable navigating CRM and ERP systems, and can effectively manage multiple tasks while maintaining accuracy and responsiveness. This position will play a key role in supporting customers, processing transactions, managing CRM inquiries, and ensuring business continuity throughout a high-volume operational transition.
Customer Experience Specialist US AICustomer Experience SpecialistNorth Bethesda, MD$55,000–$125,000 / yearAs a leader in Artificial Intelligence, Cybersecurity and Self-Healing Infrastructure, we are actively seeking top-tier talent to spearhead the commercialization of groundbreaking products and propel our business to new heights. The ideal candidate will easily connect with users as an active listener, have a passion for customer service and experience excellence, and the ability to learn quickly.
Seasonal Customer Experience Specialist Tesla IncSeasonal Customer Experience SpecialistAnnapolis, MD$17.28–$25.92 / hourAs the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life. Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
Customer Experience Specialist Tesla IncCustomer Experience SpecialistRockville, MD$18.24–$30.78 / hourAs the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life. Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
Bilingual Customer Retention Specialist - State Farm Agent Team Member Carrie Skinner State FarmBilingual Customer Retention Specialist - State Farm Agent Team MemberColumbia, MD$42,000–$52,000 / yearCarrie Skinner State Farm is adding a Customer Retention Specialist in 5525 Twin Knolls Rd, Columbia, Maryland, 21045 to help existing customers with policy questions, billing, claims follow-up, and coverage updates. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies.
NewCustomer Service Representative U HaulCustomer Service RepresentativeBaltimore, MD$15–$16 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
NewCustomer Service Representative (OFFICE SERVICES CLERK) State of MarylandCustomer Service Representative (OFFICE SERVICES CLERK)MDThe main purposes of this position are: (1) Conducts, in-person pre-eligibility interview with customers to determine applicable categories of assistance by reviewing, verifying and interpreting information in database applications and other documents, utilizing knowledge of agency policies and procedures; (2) Serves as the mail courier; (3) Performs administrative support tasks through the utilization of program guidelines and automated systems; while continuously enhancing and ensuring quality customer service for the Family Investment Administration. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
Customer Retention Specialist - State Farm Agent Team Member Derrick Elzey - State Farm AgentCustomer Retention Specialist - State Farm Agent Team MemberBerlin, MDWhether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Customer Support Specialist Oshkosh CorpCustomer Support SpecialistHagerstown, MD$51,400–$79,200 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Bachelor's degree in business administration, communication, marketing, or a related field and two (2) or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Customer Care Specialist AgFirstCustomer Care SpecialistSalisbury, Maryland$42,600–$50,000Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities. Position Description: You'll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users.
Salon Customer Experience Specialist - Francis Scott Key Ml Catalyst Brands LLCSalon Customer Experience Specialist - Francis Scott Key MlFrederick, MD$15–$18.75 / hourIn addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
Salon Customer Experience Specialist - White Marsh Mall Catalyst Brands LLCSalon Customer Experience Specialist - White Marsh MallBaltimore, MD$15–$18.75 / hourPrimary Responsibilities: • Client Experience: Helps drive the client experience while maximizing sales potential of each client • Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking • Asks appropriate questions to determine clients needs, Follows current Salon selection process to match new client to Salon Professionals strengths to maximize client satisfaction and sales potential, and schedules accordingly • Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience. Receptionist Duties Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the clients Salon experience) Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines Maintains and updates automated client records including lab data and release forms.