Configuration Manager LeidosConfiguration ManagerClinton, MD$69,550–$125,725You will provide other technical teams with configuration management guidance or advice and work closely with technical teams to improve service maturity, embed better ways of working and contribute to continuous improvement, with real opportunities to take ownership of configuration management initiatives. This role will support a full range of configuration management activities, including requirements analysis, cost control methodologies, contract data requirements, and special projects that require high attention to detail and a very proactive attitude.
NewCustomer Service Manager Warehouse Cinemas, LLCCustomer Service ManagerBaltimore, MDPrior experience in staff training and/or event management is strongly preferredPrior experience at a movie theater preferredWorking knowledge of Microsoft Office software including Word, Excel, and emailAbility to work weekends, evenings, and holidays as needed requiredPhysical Demands: The chosen candidate will frequently be required to stand, walk, sit, climb, lift up to 50 lbs, and perform other similar dutiesYou might be a good fit if:You're a true people person, and you're looking for a long‑term career in the hospitality industry. In addition to these duties, the Customer Service Manager serves as Manager on Duty, handling real‑time customer service needs, team leadership, task delegation, and, when necessary, disciplinary action to maintain a high‑functioning, customer‑focused team.
Customer Service Manager - State Farm Agent Team Member James Brown - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberHyattsville, MDSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Full Time Assistant Customer Service Manager DLT Harris Teeter LLCFull Time Assistant Customer Service Manager DLTBethesda, MD$19–$29.75 / hourCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Customer Service Manager Goodwill of Central & Northern ArizonaCustomer Service ManagerWestminster, MarylandPHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
Customer Service Manager (Client Experience) National Board for Certification in Occupational Therapy, IncCustomer Service Manager (Client Experience)Gaithersburg, MDFull timeThe team serves as the primary point of contact for candidates, certificants, and partners, providing responsive assistance, resolving inquiries, supporting exam administration, reviewing eligibility, and ensuring timely and accurate administrative processing, while collaborating closely with Credentialing Services to maintain consistency, compliance, and operational efficiency. Education and Experience High school diploma or equivalent is required, associate’s degree or higher is preferred, along with 6+ years of progressively responsible experience in customer service, including 2+ years of people management experience, or equivalent combination of education and experience.
Customer Service Manager Mariner Finance LLCCustomer Service ManagerMD$65,676.43–$80,756.08 / yearResponsibilities and Duties: Direct and oversee the day-to-day operations of a team of representatives, ensuring customer satisfaction and operational efficiency through prompt responses to customer inquiries regarding online loans and their verification via phone, email, and chat. Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers, vendors, third parties, and all levels of company staff, including senior leadership.
Customer Service Manager Wegmans Food Markets IncCustomer Service ManagerCrofton, MD$19.75–$20.50 / hourJob Description: At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location).
Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceBethesda, MDWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Operations Manager - Customer Service Mr. HandymanOperations Manager - Customer ServiceFrederick, MarylandNeither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only.
NewSenior Manager, Customer Service (DentaQuest) DentaQuestSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Customer Service Rep/Project Manager Lafayette PrintingCustomer Service Rep/Project ManagerHagerstown, MarylandWith over 30 production facilities in the US (and growing!), we provide comprehensive digital marketing services, commercial printing, envelopes, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products. Preferred Skills Printing Industry - Knows competitors and how they operate; understands product flow and supply chain logistics as they relate to printing production and has and comprehensive understanding of the print process.
NewSenior Manager, Customer Service (DentaQuest) Sun LifeSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. What you will bring with you:8+ years of customer service operations, contact center, health care operations, or related experience; government program or regulated contact center experience preferred.5+ years of leadership or contact center management experience, including direct people leadership and management of managers or leads.
NewSenior Manager, Customer Service (DentaQuest) StrykerSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Qualifications8+ years of customer service operations, contact center, health care operations, or related experience; government program or regulated contact center experience preferred.5+ years of leadership or contact center management experience, including direct people leadership and management of managers or leads.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerColumbia, MDTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
NewCustomer Logistics Manager - Dedicated Transportation (Tues-Sat Mid Shift) Ryder System IncCustomer Logistics Manager - Dedicated Transportation (Tues-Sat Mid Shift)Hanover, MDCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Customer Care Manager Covista IncCustomer Care ManagerColumbia, MD$60,000–$63,000 / yearThe Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat. Opportunity at a GlanceLead Certified Veterinary Technician for the Ross University Veterinary Clinic area of Clinical Sciences DepartmentDuties will be assigned by the Division Head and Technician Di.
Customer Experience Manager FT Rockville The Michaels Companies IncCustomer Experience Manager FT RockvilleRockville, MD$18.50–$23.50 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Part Time Customer Experience Manager Nights and Weekends The Michaels Companies IncPart Time Customer Experience Manager Nights and WeekendsHanover, MD$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Customer Experience Manager PT The Michaels Companies IncCustomer Experience Manager PTEllicott City, MDPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Customer Experience Manager Weis Markets IncCustomer Experience ManagerMDUtilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals. Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
NewCustomer Success Manager (Ophthalmology) - OptymEdge Emmes GroupCustomer Success Manager (Ophthalmology) - OptymEdgeRockvilleRemoteFull timeBachelor’s degree in a scientific or clinical discipline (advanced degree preferred) or minimum 7–10 years’ experience in ophthalmology, clinical research, or visual function assessments, with significant experience in customer success. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.
Customer Experience Manager - 255 Five Below IncCustomer Experience Manager - 255Baltimore, MDAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Experience Manager Five Below IncCustomer Experience ManagerMDAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Experience Manager 8261 Five Below IncCustomer Experience Manager 8261Baltimore, MDAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Experience Manager - 247 Five Below IncCustomer Experience Manager - 247MDAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
NewCustomer Experience Manager Rockville Five BelowCustomer Experience Manager RockvilleRockville, MarylandAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
NewCustomer Experience Manager - 202 Five BelowCustomer Experience Manager - 202Rosedale, MarylandAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Data Platform Product Manager Choice Hotels International IncCustomer Data Platform Product ManagerNorth Bethesda, MD$142,212–$167,309 / yearJOB SUMMARY: The Customer Data Platform (CDP) Product Manager is responsible for value realization of one of Choice's key Martech platform investments through identifying customer problems and business needs and identifying solutions leveraging CDP capabilities that drive personalization and activation across Choice's marketing and digital channels. This role owns the product vision, roadmap prioritization, platform strategy, and tradeoff decisions related to CDP use cases and capabilities and serves as the central feasibility gate, delivery owner, and integration point between marketing, loyalty, analytics, and technology teams to ensure CDP investments deliver measurable business value.
Passenger Services Duty Manager, Aviation Services Hospital Housekeeping SystemsPassenger Services Duty Manager, Aviation ServicesBaltimore, MarylandOversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs.
Assistant Manager: Customer Exerpience Cost Plus IncAssistant Manager: Customer ExerpienceAnnapolis, MD$5–$9 / hourFor over 60 years, we have searched the globe for design inspiration, emerging trends, and time-honored handicrafts, to bring you stylish home décor, quality furniture, thoughtful gifts and one of the largest assortments of international foods, beverages and candy. As an Assistant Manager, you will play a key leadership role in driving sales and profitability, fostering a customer-first selling culture and executing daily business priorities.
Customer Data Platform Product Manager Choice HotelsCustomer Data Platform Product ManagerNorth Bethesda, MarylandThe Customer Data Platform (CDP) Product Manager is responsible for value realization of one of Choice’s key Martech platform investments through identifying customer problems and business needs and identifying solutions leveraging CDP capabilities that drive personalization and activation across Choice’s marketing and digital channels. This role owns the product vision, roadmap prioritization, platform strategy, and tradeoff decisions related to CDP use cases and capabilities and serves as the central feasibility gate, delivery owner, and integration point between marketing, loyalty, analytics, and technology teams to ensure CDP investments deliver measurable business value.
Sales & Customer Engagement Manager - HARGROVE HARGROVE, INC.Sales & Customer Engagement Manager - HARGROVELanham, MDDevelop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target events using personal networks, contacts from industry relations activities, and unassigned contacts. For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ).
Manager Business Development 3 - Strategic Customer Engagement Account Support Northrop Grumman CorpManager Business Development 3 - Strategic Customer Engagement Account SupportMD$167,500–$263,200 / yearAs a trusted advisor to executive leadership, the manager prepares and orchestrates decisive, high-impact executive engagement and maintains a strong internal stakeholder-facing presence, positioning NGMS to drive enterprise alignment, enable informed decision-making, and create measurable value across Northrop Grumman. RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 25% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people''s lives around the world today, and for generations to come.
NewManager, Customer Master / MDM Platform TrimbleManager, Customer Master / MDM PlatformWestminster, New MexicoTDMO Partnership: Partner closely with Trimble's Data Management Office (TDMO) to translate enterprise governance policies into executable MDM configurations, implementing stewardship workflows, exception handling, data lineage, and auditability requirements. Integration Architecture: Lead the design and implementation of robust integrations between the MDM platform and upstream source systems (CRM, ERP, ecommerce, onboarding systems) as well as downstream consumer systems (billing, entitlement, analytics, IAM, customer portals).
NewFront End Customer Service Supervisor Redner's MarketsFront End Customer Service SupervisorBaltimore, MD$15–$18 / hourIdeal candidates will be knowledgeable in regulations regarding minor workforce employment and exhibit a commitment to customer service excellence.#J-18808-Ljbffr. This role requires strong communication and analytical skills while offering a competitive compensation of $15 to $18 per hour.
Senior Customer Success Manager - Federal Tenable IncSenior Customer Success Manager - FederalColumbia, MD$38.70–$51.52 / hourWhat You''ll Need: BA/BS degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement. Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.
NewCustomer Success Manager - Public Sector UiPathCustomer Success Manager - Public SectorMarylandYou will serve as a trusted advisor across business, technical, executive, and delivery stakeholders, ensuring customers have a clear adoption roadmap, active governance, visible outcomes, and a path toward renewal readiness and expansion. Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned.
Customer Experience Manager Ultimate Staffing ServicesCustomer Experience ManagerAberdeen, Maryland$85,000–$95,000Our client is seeking a Customer Experience Manager to serve as the primary point of contact for customers while overseeing international order execution, shipment coordination, logistics communication, and documentation management. The ideal candidate will have experience communicating with customers, managing shipment-related issues, coordinating with carriers and logistics providers, and supporting export orders from placement through delivery.
Customer Experience Manager (Logistics) Ultimate Staffing ServicesCustomer Experience Manager (Logistics)Aberdeen, Maryland$85,000–$95,000Our client is seeking a Customer Experience Manager to serve as the primary point of contact for international customers while coordinating export orders, international shipments, logistics communication, and documentation management. The successful candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment while supporting customers, suppliers, distributors, and logistics partners across multiple international markets.
Assistant Customer Experience Manager Weis Markets IncAssistant Customer Experience ManagerMDUtilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals. Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
Customer Success Manager, Sales Products Choice Hotels International IncCustomer Success Manager, Sales ProductsNorth Bethesda, MD$100,000–$117,316 / yearStrong client education skills across phone, live and recorded webinars, and automated customer activation journeys; analytical mindset with the ability to identify gaps and optimize activation performance; self-starter with high accountability and bias for execution; empathy for travel managers, bookers, and individual travelers; and agility to work across sales, marketing, loyalty, and operations. Our corporate office locations: North Bethesda, MD - Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Operations Service Manager Burlington Coat Factory Whse.Operations Service ManagerHagerstown, MarylandYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Operations/Service Manager III Burlington Coat Factory Whse.Operations/Service Manager IIIBaltimore, MarylandYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Customer Success Manager - Maryland Nayax LtdCustomer Success Manager - MarylandMDFounded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
Senior Customer Success Manager NVIDIA CorpSenior Customer Success ManagerMDAs we deliver our AI portfolio, including NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI containers, into secure, classified, and air-gapped federal environments, we need experienced professionals who can sit alongside our customers and make sure that technology translates into real mission outcomes. This role is about being the long-term partner our federal customers rely on, guiding them from deployment through full adoption, helping them realize the value of NVIDIA's AI portfolio, and ensuring they have everything they need to succeed in some of the most complex and consequential computing environments in the world.
Customer Success Manager, Sales Products Choice HotelsCustomer Success Manager, Sales ProductsNorth Bethesda, MarylandStrong client education skills across phone, live and recorded webinars, and automated customer activation journeys; analytical mindset with the ability to identify gaps and optimize activation performance; self-starter with high accountability and bias for execution; empathy for travel managers, bookers, and individual travelers; and agility to work across sales, marketing, loyalty, and operations. North Bethesda, MD — Located at Pike & Rose , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Federal Customer Success Manager Riverbed Technology IncFederal Customer Success ManagerMDRemoteTechnical Troubleshooting Acumen - Demonstrated Tier 1 or Tier 2 troubleshooting experience leveraged to protect and advance customer outcomes by identifying technical blockers to adoption, clearly articulating impact and remediation paths, and coordinating cross-functional resolution to maintain momentum toward defined success objectives. The CSM ensures customers realize verified value from the solutions they have purchased by orchestrating cross-functional resources, proactively identifying risks, escalating when necessary, and maintaining accountability to defined outcome objectives.
Associate Customer Success Manager VoltAssociate Customer Success ManagerBethesda, MarylandRemote55,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success.