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Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy. As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.

Harvey

Mid-Market Customer Success Manager

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Drive operational change and continuous improvement alongside the Customer Operations leadership team, introducing new tools, processes, and ways of working that make support better for customers and for the team. In the United States, outside of California, the reasonably expected salary range is between $83,000 [minimum salary in our lowest US geographic market outside of California] to $134,000 [maximum salary in our highest US geographic market outside of California].

YEAR

Scribd, Inc

Senior Manager, Customer Operations

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This role is ideal for someone who has experience in sales, account management, customer success, or consulting and enjoys building trusted customer relationships, identifying expansion opportunities, and helping customers realize clear ROI. Partnering closely with our Account Executives, you’ll help ensure pilots are well-scoped, implementations run smoothly, onboarding is seamless, and long-term relationships grow into meaningful expansions.

Predoc

Engagement Manager, Customer Success & Account Growth

The CSM leads renewals, protects recurring revenue, develops expansion opportunities, strengthens customer relationships, and maintains accurate Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) forecasts. This role is based at our DNV office in Houston, TX, Austin, TX, Irvine, CA, Oakland, CA, Medford, MA, New York, NY presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site.

DNV GL SE

Customer Success Manager (CSM)

Benefits & Employee Experience: We offer a comprehensive benefits package designed to support your health, growth and wellbeing, including private medical insurance, six weeks fully paid sick leave, 25 days annual leave plus public holidays. You'll work closely with teams across sales, product, engineering, and marketing, giving you the chance to build deep ad tech knowledge while making a direct impact on client outcomes.

PubMatic Inc

Senior Customer Success Operations Manager - AdTech - (12-Month FTC)

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. PRIMARY PURPOSE OF THE ROLE: While partnering with the injured worker, employer, and medical providers, create a case management strategy to facilitate medical recovery and a successful return to work through advocacy, communication and coordination of medical services.

Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivity, managed care, risk consulting and other services through the dedication and expertise of nearly 15,000 colleagues in some 275 offices located in the U.S., Canada, the U.K and Ireland. Sedgwick facilitates financial and personal health and helps customers and consumers navigate complexity by designing and implementing customized programs based on proven practices and advanced technology that exceed expectations. Sedgwick’s majority shareholder is KKR; Stone Point Capital LLC, La Caisse de dépôt et placement du Québec (CDPQ) and other management investors are minority shareholders.

Sedgwick Claims Management Services, Inc.

Field Case Manager

As an IT & Business Systems Manager, you''ll independently own IT and Business Systems for DataGrail, including endpoints, applications, and day-to-day operations for our team - operating with significant autonomy and shaping how the function runs, Reporting to the VP of Engineering, you''ll be the face of technology for DataGrail''s employees, the first call when something breaks, and the person building the automated, self-service systems that let the company scale without scaling manual support. You''ll partner closely with Security to build the controls DataGrail needs for ISO compliance, with real ownership over how this function evolves - and you''ll extend the security engineering function''s execution capacity, partnering hands-on across day-to-day security workstreams rather than simply implementing controls handed down from Security.

DataGrail Inc

IT Service Manager

Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies. Ensure services meet agreed SLAs, OLAs, and KPIs.

Tata Consultancy Services Ltd

Service Delivery Manager

Overview: The SDG Manager will be responsible for working under the direct supervision of the Senior or Lead SDG Manager for the entire client engagement process from post-sales to operational readiness and will include all aspects of a client solution implementation that requires IT, HR, Finance, Marketing, and overall strategy deployment. The engagement team including the SDG Manager will be responsible for the delivery of all Staff Management | SMX's product portfolio which could include Outsourced Workforce Management as well as our Managed Services Products solutions and more.

TrueBlue Inc

Solutions Deployment Group Manager

A renowned, iconic American steakhouse is expanding to New York City and seeking a dynamic, floor-present Service Manager to lead the Front of House team with integrity, hospitality, and a relentless pursuit of excellence. This is a role for a true hospitality professional — someone who thrives on the floor, leads by example, and understands the nuances of delivering flawless fine dining experiences for a discerning clientele.

One Haus

Service Manager | High-End Steakhouse | NYC

The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production.

Merge

Customer Success Manager, Commercial

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You will be responsible for driving successful adoption and optimization of our international products alongside our core products and platform, ensuring value realization, and extending the lifetime value of the Justworks solution for our customers through cross-sell, upsell and retention strategy. You will work cross-functionally to help architect solutions that scale globally while bringing our customers confidence every step of the way which is paramount in fulfilling our commitment to small businesses and their employees all over the world.

HOUR

Justworks

Senior Customer Success Manager, International

GreenHouseAPI

By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. The successful candidate will demonstrate strong people management skills, experience building out a CSM function (i.e. customer engagement, account management and retention strategies), and a mindset of driving operational excellence and scale.

Chainguard, Inc.

Manager, Customer Success Management - Public Sector

Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands. KEY RESPONSIBILITIES: Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.

Nestle SA

Customer Strategy Manager (Vital Proteins)

FULL_TIME

You will partner closely with Sales, Renewals, Technical Support, Services, and other internal teams to drive adoption, identify and mitigate risk, strengthen customer relationships, and position customers for long-term success. You'll thrive in this role if you enjoy building relationships, solving complex customer challenges, using data to guide decisions, and helping customers turn technology investments into meaningful business outcomes.

AvePoint is the Microsoft Cloud expert. Over 15,000 companies and
5 million cloud users worldwide trust AvePoint to migrate, manage, and protect their Office 365 and SharePoint data. Founded in 2001, AvePoint is privately held and headquartered in Jersey City, NJ.

At AvePoint, you'll have the rare opportunity to experience personal and professional growth working with our talented, award-winning team worldwide.

AvePoint

Customer Success Manager

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This position reports to the Operations Manager and plays a key role in ensuring a seamless and enjoyable dining experience for travelers. Minimum 3 years of Restaurant General Manager level experience in a full-service w/bar environment required, including P&L responsibility.

Restaurant General Manager

Appcast Exclusive 1

Scope and define initiatives: Collaborate with customers and internal teams to clearly define the scope of new projects and initiatives, ensuring alignment with customer needs and technical feasibility, with the guidance of the global account manager and solution engineering team. As a trusted advisor, you are responsible for building and maintaining key relationships across your customers while helping them tap into the full potential of the Kaltura platform, ensuring product adoption that accelerates their specific roadmaps.

Kaltura Inc

Partner Customer Success Manager

OTHER

Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organization and all customer channels. In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities.

Papirfly

Teamtailor

Goals and objectives are aligned with the Regional Service Director and the National Services Organization in terms of supervising employees to ensure schedules are maintained and service responses proceed according to plans, contracts, MSA, schedules and cost estimates. Responsible for maintaining effective customer communications and to ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service issues, thereby minimizing customer concerns, and enhancing customer relations.

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

Allied Universal

Service Manager

[AW]-iCims

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

Customer Service Manager Jobs in Secaucus, NJ

Mid-Market Customer Success Manager Harvey

Senior Manager, Customer Operations Scribd, Inc

Engagement Manager, Customer Success & Account Growth Predoc

Customer Success Manager (CSM) DNV GL SE

Senior Customer Success Operations Manager - AdTech - (12-Month FTC) PubMatic Inc

Field Case Manager Sedgwick Claims Management Services, Inc.

IT Service Manager DataGrail Inc

Service Delivery Manager Tata Consultancy Services Ltd

Solutions Deployment Group Manager TrueBlue Inc

Service Manager | High-End Steakhouse | NYC One Haus

Customer Success Manager, Commercial Merge

Senior Customer Success Manager, International Justworks

Manager, Customer Success Management - Public Sector Chainguard, Inc.

Customer Strategy Manager (Vital Proteins) Nestle SA

Customer Success Manager AvePoint

Restaurant General Manager SSP

Partner Customer Success Manager Kaltura Inc

Customer Success Manager Papirfly

Service Manager Allied Universal

Clinical Service Manager, CAS - New Jersey Medtronic

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