Senior Customer Success Operations Manager - AdTech - (12-Month FTC)

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London, GB

Senior Customer Success Operations Manager - AdTech - (12-Month FTC)

Department: Client Operations

Senior Customer Success Operations Manager, CTV (12 Month FTC)

Join a high-impact CTV team where you'll solve real client challenges, grow your ad tech expertise, and help shape how leading publishers succeed on PubMatic's platform.

About the role

This is a 12 month fixed-term contract maternity cover opportunity for someone who wants broad exposure across CTV, publisher success, technical troubleshooting, and commercial account support.

As Customer Success Operations Manager, you'll play a key role in helping publisher clients get the most from PubMatic's platform. You'll manage integrations, support day-to-day account needs, troubleshoot issues, and identify opportunities to improve performance and yield.

It's a role with variety and visibility. You'll work closely with teams across sales, product, engineering, and marketing, giving you the chance to build deep ad tech knowledge while making a direct impact on client outcomes. If you enjoy combining technical thinking, client partnership, and operational ownership, this is a strong opportunity to grow your experience in one of the most exciting areas of digital advertising.

What you'll do

• Manage publisher account setup and support Tier 1 CTV accounts on the PubMatic platform
• Deliver technical integrations on time and provide a high standard of support throughout implementation
• Resolve publisher queries within SLA, including troubleshooting issues across support channels
• Proactively monitor and optimise account performance to help improve yield
• Partner with sales, marketing, product management, and engineering on tailored implementation plans
• Maintain accurate updates across internal systems including Salesforce and JIRA
• Respond to escalations relating to integrations, discrepancies, and brand safety matters
• Generate and interpret reporting to provide useful, actionable insight to clients
• Build strong client relationships and identify opportunities to deepen account value
• Manage a book of business against assigned revenue targets

What you'll bring

• Proven experience in CTV/OTT and a solid understanding of video streaming environments
• Good knowledge of ad tech, with exposure to Header Bidding, OpenRTB, RTB/PMP, and ad networks
• Experience working with SSPs; knowledge of Prebid wrappers and ad formats is a plus
• The ability to balance onboarding, client support, and optimisation work effectively
• Strong Excel skills and confidence working with performance data to identify trends and root causes
• Clear communication skills and the ability to explain technical concepts in a simple way
• Experience with ad servers such as GAM, SpringServe, Publica, or FreeWheel is a plus
• Exposure to HTML, JavaScript, web applications, or web forms is helpful
• Familiarity with tools such as Fiddler, Charles, or browser console tools is a plus

At PubMatic, we value diverse perspectives, collaborative thinking and people who are excited to build what's next. If this role speaks to your experience, even if you don't meet every single requirement, we encourage you to apply.

Additional Information

Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic's good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location. Most new hires are positioned within the mid-range, with opportunity to progress over time based on performance and impact.

Total Compensation Range (OTE)

£76,000 - £86,000

Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.

Benefits & Employee Experience: We offer a comprehensive benefits package designed to support your health, growth and wellbeing, including private medical insurance, six weeks fully paid sick leave, 25 days annual leave plus public holidays.

You'll also benefit from ongoing training and structured recognition programmes, catered lunches, regular social events, a MacBook or PC, and a mobile phone allowance.

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