SERVICE MANAGER
Upscale Steakhouse | New York City
Full-Time | In-Person | $85,000 – $95,000
ABOUT THE OPPORTUNITY
A renowned, iconic American steakhouse is expanding to New York City and seeking a dynamic, floor-present Service Manager to lead the Front of House team with integrity, hospitality, and a relentless pursuit of excellence. This is a role for a true hospitality professional — someone who thrives on the floor, leads by example, and understands the nuances of delivering flawless fine dining experiences for a discerning clientele.
KEY RESPONSIBILITIES
Fine Dining Service Operations
- 5–7 years of experience in upscale or fine dining restaurants, including 2+ years in a service manager or supervisory role
- Successfully manage a high-volume dining room with elevated service standards and multi-course meals
- Proficient in steakhouse service — steak temperatures, tableside presentations, and menu enhancement suggestions
- Oversee day-to-day FOH operations: pacing, table turns, section management, guest transitions, and hands-on floor leadership
- Maintain stamina and physical ability to remain on your feet for extended periods and lift up to 50 lbs as needed
Wine & Beverage Expertise
- Strong working knowledge of wine, spirits, and cocktail service; confident in pairings and upselling
- Collaborate with beverage leadership to maintain cellar organization and train staff in wine service techniques including bottle presentation and decanting
- Uphold wine integrity and consistency across every guest interaction
Team Leadership & Development
- Lead daily pre-shifts emphasizing menu knowledge, guest service goals, and teamwork
- Coach and support servers, bussers, runners, and bar team in accordance with training SOPs and service philosophy
- Participate in performance evaluations and team development through mentoring and high standards
Guest Experience & Problem Solving
- Actively manage the floor during service and take ownership of VIP tables and repeat guest relationships
- Resolve guest concerns with poise and professionalism — always turning moments of service failure into loyalty
- Partner with hosts and kitchen leadership to maintain seamless guest flow and exceptional pacing
KEY TRAITS & COMPETENCIES
- Hospitality-First: Passionate about creating exceptional guest experiences through warmth, respect, and personalization
- Floor General: Strong, calm, visible leader who maintains service flow under pressure
- Detail-Oriented: Obsessive about polish, timing, plate presentations, and consistent guest transitions
- Wine-Confident: Comfortable educating staff and guests on wine service, pairings, and bottle presentation
- Team Builder: Fosters accountability, morale, and growth within a diverse service team
- Guest Recovery Pro: Handles concerns with empathy and professionalism
- Culturally Fluent: Understands the NYC dining scene and how to lead diverse teams in a high-demand market
QUALIFICATIONS
- Minimum 5 years of fine dining or upscale restaurant experience including 2+ years in a supervisory role
- Familiarity with NYC fine dining culture and the expectations of elite clientele
- Experience managing union and non-union teams preferred
- Availability to work evenings, weekends, and holidays
COMPENSATION & BENEFITS
- Salary: $85,000 – $95,000, commensurate with experience
- Health, dental & vision insurance
- Paid time off
- 401(k) — coming soon
- Commuter benefits
- Potential performance bonuses
- ️ Dining discounts