Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.

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Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $67,000.00 - $101,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Must-see Skills on the resume: Minimum of 2 years leading/managing a frontline phone team in a fast paced Call Center environment (not a team lead) Minimum of four (4) years' related experience in customer service, legal, financial, tax, banking, or similar field of work Strong verbal, written, and listening communication skills Excellent customers service acumen and skills Excellent interpersonal skills and demeanor Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority Selective Preference: ? Responsibilities include: Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees Planning, assigning, coordinating and overseeing daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals Recognizing and rewarding performance excellence, culture championship, and continuous improvement efforts Communicating and enforcing agency policies and programs Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate.

This role is responsible for supervising frontline customer service representatives, driving operational performance, coaching employees, and ensuring the delivery of outstanding service experiences.

We are seeking an experienced Customer Service Supervisor to lead a fast-paced call center team while fostering a culture of accountability, collaboration, and exceptional customer service.

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