UNKNOWN

FEED

We are looking for candidate that will be responsible for improving the overall journey of Customer Experience (CX) from managing agent training, working process planning and optimizing. Bachelor's degree or higher in Business Administration, Management, Corporate Communications, or related fields.

CP Axtra PCL

Department Manager - Customer Experience Supporting

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This role is responsible for building customer proof which turns customer outcomes into the stories, references, reviews, speakers, and insights that strengthen Darktrace's market leadership, accelerate Secure AI adoption, and help customers learn from one another. Lead the evolution of our advocacy technology stack and develop AI-powered and agentic workflows that help employees discover customer insights, identify advocates, surface proof points, and fulfill advocacy requests more efficiently.

Darktrace

Marketing Manager, Customer Advocacy

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As a Senior Customer Success Manager (CSM), you will own the complete post-sale lifecycle for a portfolio of Mid-Market and Enterprise commercial roofing clients, from onboarding and implementation through customer support, ongoing account management, Quarterly Business Reviews, and renewals. 4-8+ years of combined experience across Customer Success, Account Management, and Implementation in a B2B SaaS environment, with direct experience onboarding and managing Mid-Market and Enterprise accounts; early-stage startup experience preferred.

Terial

Senior Customer Success Manager

The Customer Care Manager leads and represents the Brunello Cucinelli Omnichannel experience, delivering a personalized, seamless journey across E-Commerce and retail, guided by the House's values of human connection, craftsmanship, and styling excellence. Maintain strong partnerships with CRM, E-Commerce, Retail, Merchandising, and Operations across North America, and with E-Commerce/CRM counterparts in Italy, ensuring alignment on processes and initiatives.

Brunello Cucinelli

Customer Care Manager

As the primary account quarterback, this role partners closely with Solutions Engineering, Technical Support, Operations, and Sales to ensure enterprise customers achieve measurable business outcomes with Lumana. This is a hands-on builder role responsible for establishing the processes, operating rhythms, and customer programs that create a scalable post-sale motion while directly managing strategic enterprise accounts.

Lumana

About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels.

Wunderkind

Customer Success Manager

With offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is.

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In this role, you'll sit at the center of that work, partnering with our NYC team and stakeholders across Marketing, DTC, and Consumer Insights, while leading a distributed offshore delivery team to turn ambiguous ideas into sharp, high-impact analytics. Communication Mastery : Excellent ability to simplify complex data insights into strategic actions and communicate these clearly to both business and technical stakeholders, including in contested or high-pressure settings.

The National Football League

Senior Manager, Customer Engagement Analytics

Cross-Functional Advocacy: Champion client needs internally, collaborating seamlessly with Dedicated Renewal Specialists, Professional Services, Solutions Consulting, and Product teams to resolve complex challenges and maintain exceptional customer satisfaction. Data Storytelling & Reporting: Construct compelling reports and customized dashboards to find the “story” in data, directly tying AEO and technical SEO performance to tangible business impact and ROI.

Conductor

Enterprise Customer Success & Account Manager (AEO)

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Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

John Karluk - State Farm Agent

Customer Care Manager - State Farm Agent Team Member

You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product. We are seeking a dynamic and experienced Customer Success Manager for our client focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products.

Shanghai BSF Human Resources Co.

Bilingual Customer Success Manager in the USA (SaaS Product Vertical)

Autism diagnosis rates have surged over the past decade to 1 in 31 children, yet families still face waitlists of up to a year for care as providers—hampered by antiquated technology and manual workflows—struggle to meet surging demand. You’ll bring curiosity and drive as you collaborate with cross-functional teams to ensure successful implementations, form trusted partnerships, and help guide product improvements through customer feedback.

Passage Health

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellbeing, connection and belonging, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life.

YEAR

Cornell University

IT Service Manager

This role supports management of the end-to-end partner relationship for a portfolio of 50+ alternative investment partners — collecting recruiting needs, communicating to program teams, and ensuring they are met to partners' satisfaction — while also supporting the execution of the SEO Alternative Investments Conference (AICON) and Limited Partner (LP) programming. Project Management: An affinity for strategic planning with the ability to break down issues into component pieces, build work plans, assume accountability for timelines, lead cross-functional working teams, evaluate data for continuous improvement, and navigate ambiguity.

Sponsors for Educational Opportunity

Client Services Manager

Issue return of goods authorization numbers to customers and write up appropriate credits when goods are returned, inspected, and the proper documents are received back from the shop. The duties shall include but not be limited to the following: Receive orders, determine what is required and when necessary, interpret customer's prints, and process orders in the computer system.

The Hilliard Corporation

Customer Service Representative Hilco

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Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing. We build end-to-end experiences for customers and agents across two kinds of work: specialized regulatory programs like SCRA (Servicemembers Civil Relief Act), and specialty case operations like guardianship servicing and payment investigations.

Capital One

Senior Manager, Product Management - Back Office Servicing Experiences

Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. The Customer Success Manager serves as a trusted advisor to clients while partnering closely with Operations and other internal teams to support strong service delivery, resolve issues, and increase long-term client value.

Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable.). Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

O'Reilly Auto Enterprises

Installer Service Manager

You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product. Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.

Customer Service Manager Jobs in Ithaca, NY

Department Manager - Customer Experience Supporting CP Axtra PCL

Marketing Manager, Customer Advocacy Darktrace

Senior Customer Success Manager Terial

Customer Care Manager Brunello Cucinelli

Senior Customer Success Manager Lumana

Customer Success Manager Wunderkind

Customer Success Manager Verve

Senior Customer Success Manager Verve

Senior Manager, Customer Engagement Analytics The National Football League

Enterprise Customer Success & Account Manager (AEO) Conductor

Customer Care Manager - State Farm Agent Team Member John Karluk - State Farm Agent

Bilingual Customer Success Manager in the USA (SaaS Product Vertical) Shanghai BSF Human Resources Co.

Customer Success Manager Passage Health

IT Service Manager Cornell University

Client Services Manager Sponsors for Educational Opportunity

Customer Service Representative Hilco The Hilliard Corporation

Senior Manager, Product Management - Back Office Servicing Experiences Capital One

Customer Success Manager SPS

Installer Service Manager O'Reilly Auto Enterprises

Customer Success Manager in the USA (SaaS Product Vertical) Shanghai BSF Human Resources Co.

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