Office Customer Service Manager Allstate Insurance Agency - Scott TatroOffice Customer Service ManagerAkron, OHRight now, we (Scott Tatro & Associates) are looking for candidates in the Akron/Cuyahoga Falls/Stow and surrounding area to lead a team of insurance professionals and help customers protect their homes, cars, boats. As an Tatro Agency customer service manager, you’ll be leading the team that keeps customers happy and the business running smoothly.
Customer Service Manager - State Farm Agent Team Member Sam Custer - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberMedina, OHAs a Customer Service Manager - State Farm Agent Team Member with Sam Custer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
NewCustomer Service Manager Famous SupplyCustomer Service ManagerChagrin Falls, OHFull timeFamous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments. You lead a team focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement.
NewCustomer Service Manager CubeSmartCustomer Service ManagerWarrensville Heights, OHWorking both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments. Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.).
Customer Service Manager - CLE Airport PrimeFlight Aviation Services IncCustomer Service Manager - CLE AirportCleveland, OHSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling.
Commercial Lines Customer Service Account Manager GpacCommercial Lines Customer Service Account ManagerCleveland, OH65000–75000GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. My client is seeking a highly organized, process-driven Commercial Lines Account Manager to support and help manage a mid-market book of business.
NewManager of Operations & Customer Service AKRON METROPOLITAN HOUSING AUTHORITYManager of Operations & Customer ServiceAkron, OHAssists with all areas of property management, including on-call management, on-site maintenance and inspections, vacancy production, leasing, customer service resident problem resolution, fire reports, insurance claims, property loss reports, communication request rent collections, budget development and all other considerations related to the housing developments. Inspects properties regularly to ensure maintenance work is being performed correctly and to identify areas that need improvement; and provides direction and assistance in developing measurable plans of action for accomplishing the work.
NewRetail Assistant Manager: Customer Service & Store Ops HibbettRetail Assistant Manager: Customer Service & Store OpsCleveland, OHThe ideal candidate has 1-3 years of retail experience, particularly in footwear and athletic apparel, and strong communication and interpersonal skills.#J-18808-Ljbffr. Hibbett is seeking an Assistant Manager in Cleveland, Ohio, to assist the Store Manager with overall operations and customer service.
NewAssistant Store Manager Customer Service & Sales Lead Hibbett-City-Gear-2Assistant Store Manager Customer Service & Sales LeadCleveland, OHThe role involves assisting the Store Manager with selling, restocking, merchandising, and scheduling, and stepping in during the Store Manager's absence. Hibbett City Gear in Cleveland, OH is seeking an Assistant Manager to support store operations and drive sales.
Customer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerCleveland, OHYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerCleveland, OHTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Care Manager - State Farm Agent Team Member Meghan Macdonald - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberCuyahoga Falls, OHYou will oversee daily service activity, support customer retention, and ensure policies remain accurate and effective, while confidently pivoting service conversations into meaningful in-book sales opportunities that benefit the customer. The Meghan MacDonald State Farm Agency is seeking a Customer Care Manager who leads with empathy, organization, and accountability—while also being responsible for meeting monthly in-book sales goals.
NewAssistant Store Manager - Customer Experience PetSmartAssistant Store Manager - Customer ExperienceCleveland, OHEvery associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results.
Customer Experience Manager Five Below IncCustomer Experience ManagerWarrensville Heights, OHAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
NewAssistant Store Manager - Leadership & Customer Experience DTLRAssistant Store Manager - Leadership & Customer ExperienceCleveland, OH$15.25–$17.25 / hourPOSITION SUMMARY:The primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. SKILLS AND KNOWLEDGE REQUIREMENTS:Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
Division Manager of Customer Care PulteGroupDivision Manager of Customer CareMedina, OhioHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
Business Analytics Manager - Marketing & Customer Analytics The PNC Financial Services Group IncBusiness Analytics Manager - Marketing & Customer AnalyticsCleveland, OH$100,100–$204,490 / yearIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Senior Customer Success Manager Genesys Cloud Services IncSenior Customer Success ManagerOH$104,000–$183,000 / yearOur platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
Customer Care Manager II PulteGroupCustomer Care Manager IIMedina, OhioHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
Customer Service Supervisor Applied Medical Technology IncCustomer Service SupervisorOHSince 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one.
NewManager of Customer Success SteerManager of Customer SuccessAkron, OHRemoteFast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceOHPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Customer Account Manager - Foodservice at Retail (West Coast) - REMOTE Nestle SACustomer Account Manager - Foodservice at Retail (West Coast) - REMOTESolon, OHRemote$120,000–$160,000 / year8-10+ years of progressive sales experience within Foodservice, Foodservice at Retail, C-Store, or Grocery Deli Proven experience managing national or large regional customer accounts Strong knowledge of pricing, contracts, forecasting, and pipeline management Demonstrated ability to influence cross-functionally and externally at senior customer levels Proficiency in CRM tools (Salesforce preferred) Strong analytical, presentation, and communication skills. Owns executive-level relationships with decision-makers across assigned national and regional FS@R customers Leads customer strategy development, including Joint Business Plans (JBPs), annual growth plans, and long-range opportunity pipelines Acts as the voice of the customer, translating insights into actionable category, brand, and innovation strategies Deeply understands customer operating models across deli, bakery, commissary, and foodservice formats.
Customer Growth Strategy Senior Manager | Utilities Accenture PlcCustomer Growth Strategy Senior Manager | UtilitiesCleveland, OHYou have the full consulting toolbelt and bring project management and industry expertise to the workplace, including the abilities to engage client leaders & stakeholders, facilitate workshops, synthesize customer and operational insights, build compelling narratives, guide clients into making confident decisions on where and how to transform service and partner with clients to deploy & monitor various initiatives. You bring a strategic yet tactical & deployment mindset, strong analytical skills, and practical experience helping organizations assess current-state service performance, identify & evaluate breakpoints, define & deploy future-state visions, and create & execute roadmaps that improve customer, operational, and financial outcomes.
Customer Growth Strategy Manager | Utilities Accenture PlcCustomer Growth Strategy Manager | UtilitiesCleveland, OHYou have the full consulting toolbelt and bring project management and industry expertise to the workplace, including the abilities to engage client leaders & stakeholders, facilitate workshops, synthesize customer and operational insights, build compelling narratives, guide clients into making confident decisions on where and how to transform service and partner with clients to deploy & monitor various initiatives. You bring a strategic yet tactical & deployment mindset, strong analytical skills, and practical experience helping organizations assess current-state service performance, identify & evaluate breakpoints, define & deploy future-state visions, and create & execute roadmaps that improve customer, operational, and financial outcomes.
NewCustomer Advocacy Manager Thales SACustomer Advocacy ManagerOHRemoteThales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity.
Midas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersEaston, OHFull timeWhile driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work.
Manager, Customer Insights importedManager, Customer InsightsAkron, OhioQualifications: - Bachelor's degree in Marketing, Business, Analytics, Economics, Data Science, or a related field, and at least seven (7) years of relevant experience in customer insights, market research, or customer analytics within a contact center environment, including a minimum of 3 years of proven leadership or supervisory responsibilities.- In lieu of a degree, ten (10) or more years of relevant professional experience will be considered. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
Full-Time Customer Service Supervisor Kohl's CorpFull-Time Customer Service SupervisorMedina, OHLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service. In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
NewCustomer Service Representative OldcastleCustomer Service RepresentativeCleveland, OHFrom apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal,learn, and play. The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.
NewStore Manager - Elevate Customer Experience & Growth Fleet FeetStore Manager - Elevate Customer Experience & GrowthCleveland, OHFleet Feet in Cleveland, Ohio is seeking a motivated Retail Experience/Store Manager to lead retail staff and enhance customer experience. Join us for a fun and community-focused work environment with various perks including training opportunities and product discounts.#J-18808-Ljbffr.
Manager, Service Center - TForce Freight TForce Freight IncManager, Service Center - TForce FreightRichfield, OHCompares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.
Customer Service Supervisor The Barkley Pet Hotel and Day CampCustomer Service SupervisorChagrin Falls, OH$16At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.
Event Services - Client Account Manager Allied UniversalEvent Services - Client Account ManagerCleveland, OH$70,000–$78,000 / yearAccount managers also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account and event operations. Capably utilize ABI and WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
ezICHRA Customer Success Manager OswaldezICHRA Customer Success ManagerRichfield, OhioRenewal & Retention: Manage the renewal process with customers, including collaboration with the ezICHRA Analyst team ensuring ICHRA contributions are updated within the customer’s ezICHRA Platform Tech and proactively preparing customers for annual renewals. Collaboration with Cross-Functional Teams: Work closely with Sales, ezICHRA Platform Tech, Analyst, Marketing, and Compliance teams to relay customer feedback, recommend improvements, and ensure the delivery of exceptional customer experience.
Business Relationship Manager Motion & Control Technology Customer Tata Consultancy Services LtdBusiness Relationship Manager Motion & Control Technology CustomerCleveland, OH$200,000–$250,000 / yearThe ideal candidate will have over 13 years of industry experience shaping proposals, building strong client relationships, managing Account level P&L, Opportunities mining and shaping proposals while collaborating with cross-functional teams to identify / build solutions for business opportunities and enhance value for clients. Key Responsibilities: Lead, Grow and Manage - Engineering, Manufacturing and IOT Solutions and Services across this Motion & Control Technology Customer including but not limited to Manufacturing transformation, Edge to Cloud IoT platforms/ applications and entire product life cycle management services.
Service Manager WEISS North America, Inc.Service ManagerWilloughby, Ohio$65,000–$85,000Pay Range: $65,000 - $85,000 Job Responsibilities: Provide exceptional service and customer support during field visits by addressing technical issues, ensuring proper equipment function, and delivering a positive customer experience. Desired Skills & Experience: Associate degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Technology, or a related technical field or equivalent hands-on experience in field service/technical support.
Senior HR Manager (Field Services) Hybrid Steris PlcSenior HR Manager (Field Services) HybridMentor, OH$122,187.50–$140,000 / year10 years of progressive HR Business Partner experience in a variety of HR areas including talent acquisition, talent management, talent development, succession planning, training, employee relations, organizational development and design, and other aspects of HR service delivery. This role drives talent acquisition, talent management, leadership development, organizational effectiveness, workforce planning and reporting/analytics, while championing key HR initiatives to support both leaders and associates.
Service Manager Firestone Complete Auto CareService ManagerCanton, Ohio$21–$25BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. About Firestone Complete Auto Care: Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
Environmental Services Department Manager Healthcare Services Group IncEnvironmental Services Department ManagerBeachwood, OHJoin Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. If you''re looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersCuyahoga Falls, OHTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Digital Area Service Manager Trane Technologies PlcDigital Area Service ManagerOH$90,900–$130,059.99 / yearMust possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. Responsible for all aspects of Digital Service Agreements, warranty execution of controls projects, emergency controls service needs, and project planning for controls quoted work to include identifying and prioritizing projects, work orders, change requests, and planning of job in detail.
Oracle Cx Field Service Manager, Functional Transformation Deloitte Touche Tohmatsu LtdOracle Cx Field Service Manager, Functional TransformationCleveland, OH$130,800–$241,000 / yearYou will demonstrate Oracle Field Service expertise and serve as a primary client contact to facilitate requirement gathering/clarifications, build personas and process flows, guide backlog grooming, solution designs, and articulate business during sprint demo/feature demos. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Manager - Material Services (CLE) Frontier Airlines Holdings, Inc.Manager - Material Services (CLE)Cleveland, OH$72,000–$96,331 / yearOur successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.*
NewFood Service Assistant Manager CrossAmerica Partners LPFood Service Assistant ManagerCleveland, OHPosition Description: The Food Service Assistant Manager will assist in overseeing food preparation, team management, inventory control, and customer service to ensure the smooth and efficient operation of the food service area. Wildcat LLC also provides reasonable accommodation to qualified job applicants (and employees) to accommodate the individual''s known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create undue hardship.
NewFood Service Manager in Training CrossAmerica Partners LPFood Service Manager in TrainingCleveland, OHPosition Description: The Food Service Manager in Training (MIT) will receive comprehensive training to develop the skills and knowledge necessary to manage and oversee food service operations in a convenience store environment. The MIT will work closely with the Food Service Manager to gain hands-on experience in managing food preparation, staff, inventory, and customer service, with the goal of eventually becoming a Food Service Manager.
Customer Service Merchandiser Supervisor AVI FoodsystemsCustomer Service Merchandiser SupervisorOHProviding comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. AVI Foodsystems is looking for an energetic and optimistic leader to immediately fill the role of Customer Service Merchandiser Supervisor, Full-time.