665 Results for

Customer Service Leader Jobs in Baltimore, MD

Jobs

Kensington, MD

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

Today

Odenton, MD

Remote

$116,350–$210,325

June 29, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Perform detailed and technically in-depth site assessments, surveys, and quality control aspects for Defense Information Systems Network (DISN) in CONUS and OCONUS locations as required to assess/analyze site preparedness and develop implementation plans, power requirements, and associated cost estimates.

1 day ago

Washington, DC, District of Columbia

$28–$33 / hour
Full time

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

7 days ago

Jessup, MD

Full time

Partner with the sales team to identify new business opportunities, expand existing client relationships, and grow all service lines including Tree Care, Plant Health Care, Lawn Care, and Commercial Services. This role combines strategic leadership with hands on operational execution and offers the opportunity to lead a business that makes a lasting impact on customers, employees, and the communities we serve.

4 days ago

Washington, DC

Full time

You will guide, support, and mentor the sales team, collaborate with practice leaders to drive sales and revenue growth, oversee marketing initiatives, and build partnerships to enhance market presence. * Experience developing and implementing Go-To-Market (GTM) strategies, increasing revenue growth for large companies across key technology partners (AWS, Microsoft, Google, Salesforce, Snowflake, Databricks, and Tableau).

30+ days ago

Washington, DC

Full time

Additionally, you will support and develop a go-to-market team, contribute to delivery through billable roles with specific utilization targets, and partner with leadership to achieve revenue goals and address capability challenges. The role drives sales, delivery, and client outcomes across product engineering and cloud modernization, supporting clients as they build, scale, and operate digital products and platforms.

30+ days ago

Washington, DC

Full time

You will partner closely with sales, client partners, delivery leaders, and technology partners to architect differentiated solutions, lead executive-level technical conversations, and drive pipeline growth through consultative technical selling. This position reports to the Regional Capability Lead and is based in Washington CD supporting the DC-Chesapeake region, where you'll play a pivotal role in driving Data and AI sales and fostering customer-centric go-to-market strategies.

30+ days ago

Washington, DC

Full time

This role requires proven ability to navigate federated governance structures, engage senior stakeholders (e.g., judges, clerks, prosecutors), and drive delivery across loosely coupled systems spanning the judicial and law enforcement domains. You will be part of a mission-driven team helping the U.S. Courts and the Department of Justice (DOJ) achieve transformative outcomes that strengthen enterprise governance, modernize digital systems, and improve the user experience across the federal judiciary and law enforcement domains.

30+ days ago

Silver Spring, MD

$25.10–$42.50 / hour

You are accountable for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover; ensure Team Members are trained in all required tasks and roles.

30+ days ago

$21.55–$35 / hour

You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.

27 days ago

Glen Burnie, MD

li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator .

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners .

1 day ago

Washington, DC

$21.55–$35 / hour

30+ days ago

$231,100–$363,100 / year

This highly visible, results-oriented leader directs the end‑to‑end customer engagement strategy for NGMS and is accountable for building and executing strategic growth plans that translate sector priorities into measurable pipeline, win‑rate, and revenue outcomes.

Strategic Growth Planning: Architect multi‑year strategic engagement plans aligned to NGMS sector strategy, Annual Operating Plan/Long Range Strategic Plan, and growth priorities; translate plans into specific campaigns, investments, and executive actions.

30+ days ago

Arlington, VA

What you will do: In assigned region, manages and directs a team of client service partners and sales service professionals in multiple districts to achieve business retention, renewal, and profit goals. Minimum 7 years of successful accounts management experience, preferably in the legal information/government affairs industry, electronic information industry, or with Bloomberg Industry Group.

30+ days ago

Baltimore, MD

$22.61–$37.67 / hour

Provide training and coaching to assigned Treasury Management Services team on daily work functions and approve work of assigned team. Overview: Monitors established workflow and assists in production of work within Treasury Management Services.

5 days ago

$171,900–$223,400 / year

Problem/Need Identification - Demonstrates a deep comprehension of Area management, account team and/or customer's business strategy, business objectives & challenges, success criteria/how customer measures success, and training needs. As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team.

23 days ago

Washington, DC

$66,500–$95,000 / year

Develop a deep understanding of key industry issues and how EAB's Advancement research, tools, advice, and services help partners set and execute their strategy in areas such as major and principal gift strategy, engagement, leadership, and return on advancement investment. At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

27 days ago

Baltimore, MD

$88,000–$110,000 / year

Key Responsibilities/Complexities: Cultivate and maintain positive relationships with customers; act as an account support manager for assigned accounts; regularly communicate and collaborate with customers to develop proactive solutions to improve reliability and performance of their equipment and to increase account satisfaction and retention of footprints. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

16 days ago

Baltimore, MD

$16.20–$28.80 / hour

This position provides essential customer support services to membership societies, libraries, distributed clients, retail stores, wholesalers, college presses, authors, and the general public. This position will help to ensure that the Press is a leader in the selection and development of innovative ideas and scholarship; the creation of pioneering technologies to enhance discovery and learning; and the connection of people to the most trusted knowledge from global researchers, scholars, and educators.

Today

Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms. The service desk department is the vital connection to our members and plays an important role in the companys brand promise of Making People Feel Comfortable and our core purpose of Changing Peoples Lives.

30+ days ago

Laurel, MD

You will work outside and perform weekly landscaping services including mowing and trimming lawns, edging mulch beds and sidewalks, pulling weeds from mulched areas, spraying weeds in mulched areas and hard surfaces and cracks with Roundup, blowing lawn clippings and debris off parking lots, sidewalks and mulched areas, trimming bushes and hedges and performing spring cleanup and mulching and fall leaf removal. Work will involve operating the truck and trailer to scheduled stops and mowing grass, weed abatement, pruning plants, and trees, cleanup of the grounds including blowing off parking lots, hardscapes, and sidewalk areas, and picking up all trash on the property.

30+ days ago

$112,000–$179,000 / year

We are looking for a Digital Services Technical Lead will have the technical skills to drive innovation and collaboration between diverse teams of Software Developers, AWS Site Reliability Engineers, Automation Engineers, Testing Engineers, Network Engineers, Database Engineers, Cloud Operations Engineers, Tools Engineers, Application Developers, and Security experts. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

30+ days ago

Arlington, VA

$2,800–$3,200 / hour

b>Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here. Flexible Scheduling and Reliability

Must meet the required minimum number of weekly shifts/hours
- Full Time: 30-40 hrs/week.

15 days ago

Washington DC, DC

$2,800–$3,200 / hour

b>Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here. Flexible Scheduling and Reliability

Must meet the required minimum number of weekly shifts/hours
- Full Time: 30-40 hrs/week.

23 days ago

Washington DC, DC

$2,800–$3,200 / hour

b>Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here. Flexible Scheduling and Reliability

Must meet the required minimum number of weekly shifts/hours
- Full Time: 30-40 hrs/week.

6 days ago

Lanham, MD

$26–$30 / hour

You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.

Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives .

Today

Baltimore, MD

Remote

This role requires a procurement professional who can build scalable processes to manage 150-500 sourcing events annually across approximately 50 projects, meeting contractual requirements for competitive bidding on trades within commercial real estate construction. The successful candidate will develop account specific vendor management systems, maintain contractor performance data across the Americas, ensure vendor compliance and readiness, and establish trusted reporting protocols with client procurement teams.

30+ days ago

Towson, MD

$2,600–$3,000 / hour

Key ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.

6 days ago

Washington DC, District of Columbia

Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM). The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor.

30+ days ago

Arlington, VA

The Public Sector Shared Services Operations Leader will serve as a strategic partner to the Director of Shared Services, providing analytical leadership and operational excellence across the centralized support functions that enable WWPS sales teams-including Greenfield Sales, Business Contracts and Proposals, Strategic Pursuits, and Capture. This position also manages the administration and execution of the team's goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various demand generation campaigns and proposing improvements to the Business to increase its effectiveness in driving desired results.

30+ days ago

Towson, Maryland

Leadership for the following functions: customer and district sales management, new customer acquisition, customer satisfaction measurement, price management, marketing, maximizing account penetration, market penetration, customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use of Trane sales tools and systems. DL NUMBER - Driver License, Valid and in State for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

19 days ago

Washington, DC

p>Success in this role requires the ability to build, cultivate, and orchestrate strategic relationships across three critical dimensions: senior government decision-makers and acquisition leaders; global and federal systems integrators; and strategic ecosystem and technology partners.

Lead Customer Engagement: Foster strong relationships with customers, providing guidance on IBM's Software Platforms, including Data, Automation, Transaction Processing, and Hybrid Cloud, as well as Infrastructure products such as Power, Storage, and Cloud.

30+ days ago

Baltimore, MD

Remote

$175,000–$300,000 / year

li>Drive organizational effectiveness and cross-functional collaboration by establishing KPIs, leading change initiatives, and partnering with Sales, Service, Operations, and Marketing to deliver business results.

Own Service Sales performance, including forecasting, pipeline management, and execution of sales plans to meet or exceed revenue, order, and AOP targets across the full portfolio.

4 days ago

Towson, MD

$17.65–$19.64 / hour

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.

30+ days ago

Arlington, VA

$28–$32 / hour

You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.

Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives .

Today

Towson, MD

$168,181.66–$242,934.99 / year

18 days ago

This includes leading the capture of new contracts and task orders, conducting business planning including teaming strategies, overseeing proposal development, and maintaining client communications through project delivery.

As a member of our high-performing team, you will contribute to CDM Smith's federal mission by:

Serving as the client-facing representative attune to USACE programs initiatives, budgeting, programming, legislation, and organizational changes.

30+ days ago

Laurel, Maryland

30+ days ago

Falls Church, VA

Processes claim for multiple payer types (i.e. Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and ensures that all assigned claims meet clearinghouse and/or payer processing criteria.

The Patient Financial Services Representative 4 performs the duties of a Patient Financial Services Representative 3 and is responsible for the timely and accurate editing, submission, and/or follow-up of assigned claims.

30+ days ago

Arlington, VA

$28–$32 / hour

You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.

30+ days ago

Hunt Valley, Maryland

Conduct in-depth financial analysis, including discounted cash flow (DCF), comparable company analysis, precedent transaction analysis, and asset-based approaches. This leader will be responsible for managing and executing complex business valuation engagements across various industries while mentoring a team of valuation professionals.

30+ days ago

li>Identifying and developing new business opportunities with USACE and support pursuits of major civil works and infrastructure projects nationwide, including flood risk management, coastal storm risk management and other USACE mission areas. CDM Smith, a full-service firm, has served USACE for over 30 years through diverse contracts covering planning, engineering, design, construction, and extensive support in developing decision support and data management systems.

30+ days ago

$275,000–$325,000 / year

p>Aon is Hiring a Partner & Practice Leader - Talent Solutions, Equity Services NYC, Boston, Philadelphia, DC, Atlanta, Chicago, Minneapolis, San Francisco As part of an industry-leading practice, you will help our clients make informed decisions by delivering data-driven, innovative, and effective solutions in our Talent Solutions Practice group supporting the Executive & Board Advisory business. Leadership and Collaboration Guide teams through strategic initiatives and business change Set strategy for the business including where to make investments, where to make changes, and how to improve operational efficiency without impacting growth.

30+ days ago

Washington, DC

$18.50–$25.40 / hour

Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

30+ days ago

Washington, DC

$18.50–$25.40 / hour

23 days ago

$18.50–$25.40 / hour

14 days ago

Washington, DC

The Team Leader will serve as the senior technical and managerial lead for performance evaluations assessing policy, institutional reform, and systems-strengthening interventions in the electricity and ICT sectors in The Gambia and Togo. This position requires strong mixed-methods evaluation expertise, leadership experience in complex developing-country contexts, and the ability to manage multi-stakeholder engagements across sectors.

30+ days ago

Clarksville, MD

Full time

li>Employee Polygraph Protection Act (EPPA):https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf.

Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla.

20 days ago

Bethesda, MD

As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. ("IAH" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.

Today

Baltimore, MD

$19–$22 / hour

p>You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.

About DAP:
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.

Today

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Customer Service Leader Jobs in Baltimore, MD

Retail Customer Service Lead PetSmart

Field Service Engineer - Project Engineer Leidos

Conference Customer Service Coordinator - $28-$33/hr - DC Beacon Hill Staffing Group, LLC

Market Leader SavATree

Sales Leader Slalom LLC

Cloud & Product Senior Go-To-Market Leader - DC Slalom LLC

Data & AI Go-To-Market Leader - Washington DC Slalom LLC

Justice (DOJ) Account Leader - Director / Senior DirectoR Slalom LLC

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager) Whole Foods Market Inc

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) Whole Foods Market Inc

PT Customer Service Leader Food Lion

Customer Service Associate Team Leader Whole Foods Market Inc

Senior Director Business Development 2 - Strategic Customer Engagement Leader Northrop Grumman Corp

Director, Customer Success Leader Bloomberg Industry Group, Inc

Banking Services Group Leader I - Treasury Management Services M&T Bank Corp

Customer Success Technical Leader (TAM : Splunk Core Platform, DoD/INTEL) Cisco Systems Inc

Strategic Leader (Associate Director), Research Partner Success (Advancement Advisory Services) EAB Global, Inc.

Field Service Leader Barry-Wehmiller Companies Inc

Sr. Customer Service Representative (Hopkins Fulfillment Services) Johns Hopkins Hospital

Service Desk Team Leader Brick Bodies Fitness Services Inc

Crew Leader - Landscape, Snow Removal & Exterior Services (Non-CDL) ACACIA Facility Services LLC

Digital Services Technical Leader (Cloud/AWS) Peraton Inc

Sales and Service Leader - Full Time (Arlington, VA, US, 22202) Sephora

Sales and Service Leader - Full Time (Washington DC, DC, US, 20009) Sephora

Sales and Service Leader - Full Time (Washington DC, DC, US, 20036) Sephora

Sales and Service Leader - Full Time sephora

Procurement and Sourcing Leader - Project & Development Services Jones Lang LaSalle Inc

Sales and Service Leader - Full Time (Towson, MD, US, 21204) Sephora

District Team Leader of Service Stiles

Sales Operations Leader - WWPS Shared Services, WWPS Field Sales Operations Amazon.com Inc

Service Sales Leader CFO Trane U.S. -CFO

Techology Sales Leader - General Services Administration International Business Machines Corp

Service Sales Leader, Ultrasound North America (Remote-National) Philips

Service Leader Chipotle Mexican Grill Inc

Sales and Service Leader - Full Time LVMH

Service Sales Leader Trane Technologies Plc

Client Service Leader - USACE Military Programs CDM Smith Inc

Crew Leader - Landscape, Snow Removal & Exterior Services (Non-CDL) ACACIA Facility Services

Patient Financial Services Representative 4 - Customer Service (Bilingual) Inova Health System

Sales and Service Leader - Full Time Sephora USA Inc

Senior Leader - Business Valuation Services SC&H Group External

Client Service Leader - USACE Civil Works Programs CDM Smith Inc

Partner & Practice Leader - Equity Services Aon Plc

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Whole Foods Market Inc

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal Whole Foods Market Inc

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time Whole Foods Market Inc

Team Leader - Evaluation Services (The Gambia and Togo) Banyan Global Inc

Entry Level Automotive Customer Service Representative Jim Coleman Honda

Customer Service Representative Intrepid USA

Customer Service Representative DAP

About DAP: DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.

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About DAP:
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.