Customer Service Leader Jobs in Baltimore, MD

TTEC

Annapolis, MD

Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates.

Crate & Barrel

Arlington, VA

Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training. Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

MedStar Health

$142064 - $287996

Baltimore, MD

The Senior Director of Nursing Operations and Patient Care Services is an active member of MedStar Health entity-based Division of Nursing's (DON) leadership/management team and is responsible for multiple defined areas of organized nursing services (clinical or administrative general or specialized). The Senior Director of Nursing Operations and Patient Care Services is a Department Leader who assumes 24-hour administrative and leadership authority and responsibility for the management and direction of the operational personnel and financial activities of the specified division units or procedural areas.

Constellation Energy

$29.49 - $36.05

Phoenix, MD

Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes. As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all.

Constellation Energy

$29.49 - $35.05

Riverdale, MD

Routine tasks to include repair or replacement of faucets, toilets, garbage disposals, domestic water lines, and drain lines. In addition to your hourly wage, this role has additional earning potential through voluntary overtime and task work opportunities dependent on business needs.

Constellation Energy

$28.02 - $34.25

Glen Burnie, MD

The Pre-Journeyman - Plumbing Service technician performs a wide range of plumbing services for residential customers and promotes the sale of all other services offered by our Company to customers. Performs a wide range of plumbing services to include repair or replacement of faucets, toilets, domestic water lines and drain lines.

Constellation Energy

$29.49 - $32.77

Laurel, MD

The Journeyman Electrical Service Technician is responsible for performing residential electrical service work, including troubleshooting, repairs, installations, and upgrades. As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future.

Royal Farms

$16.5 - $21

Rosedale, MD

The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The ideal candidate for the Customer Service Leader position must be at least 18 years old and: • Has consistently demonstrated strong leadership skills.

Slalom LLC

Washington, DC

The Salesforce leader will provide thought leadership to our enterprise and mid-market clients, set strategic direction for the "Go-to-Market" practitioners and generally be accountable for ensuring the overall quality execution of business and technology consulting across all Salesforce pursuits and engagements. * Driving overall growth of Carolinas Salesforce and overall Enterprise Business Applications Capability through a combination of business development, solutioning, talent management, oversight of delivery work, and thought leadership.

Slalom LLC

$155000 - $205000

Washington, DC

You'll be part of a mission-driven team helping the Centers for Medicare & Medicaid Services (CMS) and its operating divisions achieve transformative outcomes that improve the nation's health, strengthen data-driven decision-making, and modernize the digital health experience. We're seeking a strategic, growth-oriented, and technology-savvy leader who thrives at the intersection of healthcare mission enablement and digital innovation-someone who understands both federal health IT dynamics and modern technology transformation (cloud, data, artificial intelligence, and CRM modernization).

Cisco

Washington, DC

For quota-based incentive pay, Cisco typically pays as follows: 75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. Our Customer Delivery Engineering Technical Leaders are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers!

Johnson, Mirmiran & Thompson

$200000 - $260000

Hunt Valley, MD

The successful candidate will serve in a companywide leadership role, coordinating across regions and markets to build alignment, strengthen collaboration, and shape a shared, strategic vision for how the site design service supports clients, projects, and long-term growth. Position summary: JMT is seeking an energetic leader with an entrepreneurial spirit to serve as our Site Design Service Line Leader to grow our site design capabilities across the firm which includes civil engineers and landscape architects working in multiple offices and markets.

Nealey Tire & Auto

Annapolis, MD

When faced with difficult customer situations, you know when to involve managers and work closely with store leaders to maintain a great customer experience. We aim to create enthusiastic supporters by providing unexpected perks like loaner vehicles, friendly ASE-certified technicians, digital vehicle inspections, and much more.

Jim Coleman Honda

Clarksville, MD

Employee Polygraph Protection Act (EPPA):https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf. Greet customers in a friendly manner and listen to their requirements in order to match their vehicle needs with one in current inventory.

Nutanix

$368000 - $552000

Annapolis, MD

Proven Sales Leadership: 10+ years of quota-carrying enterprise software sales experience and 5+ years in a senior sales leadership role (Director/VP level) in a fast-paced, global, matrixed environment. + Sales Enablement: Partner with our enablement teams to implement a comprehensive training plan that ensures every seller can articulate the critical database challenges Nutanix solves and our key differentiators.

Orkin

$20 - $22

Abingdon, Maryland

Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.

Gerber Collision & Glass

$18 - $22

Jessup, MD

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Carroll Water

$20

Elkridge, MD

Since acquiring the company Brian’s vision has continued to surpass all expectations, acquiring Harr Well Drilling in 2016 and Jones Well Drilling in 2022, to make Carroll Water a leader in the Water Treatment and Well Drilling industry. Carroll Water is looking for enthusiastic Lead Generation / Customer Service Representatives to represent our brand in big box retail locations.

Oracle

$19.62 - $38.32

Annapolis, MD

Finally, you will run processes related to information security risk management, conduct technical assessments across end user services, and define, document, maintain, and communicate security services for customer facing services provided by CSS. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Cowan Systems and Cowan Management

$18 - $20

Sparrows Point, MD

Provide Customer Service support to include order entry, data entry in setting customer delivery appointments via various customer web portal accounts, emails, and phone calls. Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.

Home Genius Exteriors

$45000 - $60000

Hyattsville, MD

Our Inside Sales Reps are the powerhousebehind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins.

Masco Corporation

$17 - $19

Baltimore, MD

Must have a associates or Bachelors or cpat Cpat certified is a plus Skills: Requires detailed working knowledge and demonstrated proficiency in multiple payers application billing and or collection processes, with particular focus on billing specifically. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

Walgreens

BALTIMORE, MD

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Walgreens

CATONSVILLE, MD

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Walgreens

BALTIMORE, MD

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

IDEX

$127200 - $190800

Linthicum, MD

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you. The Customer Service Director will lead the North America Customer Service function for the Pneumatics Platform, overseeing teams across four North American sites (Gast, Airtech, US Valve MD & NC).

Atomic Promotions Inc

Arlington, VA

We are at the forefront of brand engagement and customer acquisition, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Execute residential sales campaigns on behalf of our telecommunications client in an effort to drive sales and create exciting customer experiences that drive satisfaction and long-term retention.

Amazing Lash Studio

Owing Mills, Maryland

Benefits: Retail Sales Associate / Customer Service Representative Benefits: - Competitive compensation plan with potential to make between $12 and $17 per hour depending on performance - Paid Time Off, vacation and sick - Free eyelash services including volume upgrades - Membership sales bonus - Flexible Hours - Discounts on all retail products - A fun culture - Clear career path to grow as a professional - Ongoing training Legal Disclaimer: ©2021 Amazing Lash Franchise, LLC (“ALF”). Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment.

Heartland Consulting

Arlington, VA

Job Summary Heartland Consulting is seeking a skilled Software Development Task Leader to lead analysis and development efforts for key segments of a U.S. Army training models project, with a focus on predictive modeling, software development, and system design. In this leadership role, you will manage senior analysts, drive technical deliverables, and oversee documentation and certification processes to achieve Authority to Operate (ATO) for Pentagon-hosted applications, including Tenant in Good Standing (TiGS) via Tenant Security Plan (TSP).

Heartland Consulting

Arlington, VA

Job Summary Heartland Consulting is seeking an experienced Active Institutional Task Leader to lead analysis efforts for key segments of a U.S. Army training models project, with a primary focus on institutional training resource management within the Army School System. We specialize in delivering mission-critical management consulting, program and financial management, organizational development, and specialized support services that enhance readiness, training effectiveness, and resource efficiency for defense and government missions.

Heartland Consulting

Arlington, VA

In this leadership role, you will manage senior analysts in conducting in-depth analysis and system design, handle large datasets with rigorous quality control, and apply HQDA-level PPBE expertise to support resource and training decisions. As a trusted partner to the U.S. Army and other government entities, we provide agile, reliable solutions that enhance readiness, efficiency, and mission success in critical areas like training, resource management, and national priorities.

Royal Farms

$15.5 - $19

Baltimore, Maryland

The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care.

Fresh Baguette

Bethesda, MD

This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area.

Royal Farms

$16 - $21

Baltimore, Maryland

The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.

South Moon Under

Annapolis, MD

South Moon Under originated as a small surf shop in 1968 and has since evolved into an elevated everyday shopping destination for the effortlessly cool individual, with brick-and-mortar locations in small communities and big cities alike. You are responsible for ensuring that you and your team create unique and specially curated looks for customers that promote their best selves, bring them immense joy, and establish long-lasting relationships with the brand.

Kirkland's, Inc.

Bel Air, Maryland

Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels. Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.

Orkin

$90000 - $100000

Falls Church, Virginia

Overview: As a Operations Manager / People Leader with Orkin, you’re more than a leader—you’re the architect of a high-performing team delivering world-class service for a trusted industry giant with over 120 years of experience protecting homes and businesses. Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.

The City of Falls Church Virginia

$20

Falls Church, VA

Applicants must have a good driving record, and submit an official DMV record with the application, as this position will be required to drive a 15-passenger mini bus (regular driver’s license – no special license required). The City of Falls Church Recreation and Parks Department is in search of energetic and fun-loving applicants for multiple part-time, temporary positions to operate the 2026 Summer Camps.

The City of Falls Church Virginia

$20

Falls Church, VA

Advises patrons of various Community Center policies and procedures; Assists patrons registering for programs/activities and provides information and supervision of facility rentals; Facilitates check-in for open gym users and monitors open gym sessions; Performs general administrative work as required including attending meetings, preparing correspondence, entering and retrieving computer data, copying and filing documents, answering the telephone, greeting and assisting office visitors, etc. High School Diploma plus some college level course work in recreation, physical education, or a related field preferred; Some leadership experience in recreation with individuals and groups at various age levels; Must have experience providing customer service; Must have first aid training or class taken within six months of employment; Computer savvy and familiar with MS Office programs; Deadline and How to Apply: The position closes on March 6, 2026.

Express & Bonobos

$17 - $23.4

Towson, MD

If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

H&R Block

ARLINGTON, Virginia

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. A Typical Day: Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

H&R Block

$11 - $29

GAMBRILLS, Maryland

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. A Typical Day: Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

FranklinCovey

$335000 - $410000

Annapolis, MD

Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the _Leader_ _in Me_ membership, which is designed specifically for our Education Division. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action.

H&R Block

$15 - $40

Laurel, Maryland

A Typical Day: As a Multi-Unit Team Leader at a Block Advisors office, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three offices. Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement.

AECOM

$250000 - $300000

Arlington, VA

_Additional Responsibilities Include:_ + _Communication and collaboration nationally to strengthen experience / resumes_ + _Aviation liaison to assess/establish/grow Landside civil practice_ + _Provide leadership to large teams made up of multiple design groups for the aviation civil engineering practice_ + _Inspire and mentor a multidisciplinary team of engineers, project managers, and technical staff_ **Qualifications** **Minimum Requirements:** + BA/BS plus 12 years of progressive experience in aviation civil engineering and airport infrastructure projects or demonstrated equivalency of experience and/or education, including 4 years of leadership + Experience must demonstrate sales production metrics, demonstrated skills in business development strategy, team leadership, client discovery and development of compelling value propositions that meet client’s needs. _Additional Responsibilities Include:_ + _Serve as the primary liaison with the aviation industry partners such as Airport Consultants Council, American Association of Airport Executives, Airports Council International – North America, and other organizations that support the aviation engineering practice_ + _Serve as the primary liaison with airport operators, federal agencies (e.g., FAA), state DOTs, consultants, and contractors to foster strong, collaborative relationships_ + _Build personal relationships with partner firms, clients and contractors in support of strategic initiatives_ _Culture Management and Recruiting_ Promote the Aviation Engineering Practice within AECOM.

MINISO USA

$15.5 - $22

Annapolis, Maryland

By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences. Job Summary: The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service.

KCI Technologies Inc.

Fulton, Maryland

Synchrony

Baltimore, MD

The role requires a strong blend of technical expertise, leadership, and strategic vision to ensure our IAM ecosystem supports business needs, security requirements, and digital transformation initiatives. + Bachelor's degree and 10+ years of IT/IS experience with at least 7+ years focused on Identity and Access Management; or in lieu of a Bachelor's Degree, a High School Diploma / GED and 13+ years of IT/IS experience with at least 7+ years focused on Identity and Access Management.

BrightView

White Marsh, MD

Work outdoors in moderate to extreme heat in dry/humid near automotive traffic, natural bodies of water, fumes, dust, mechanical/electrical hazards, and direct sunlight. This role involves supervising a variety of service lines, including basic landscape maintenance, installation, and supportive services such as irrigation, seasonal color management, and chemical applications.

BrightView

Baltimore, MD

Work outdoors in moderate to extreme heat in dry/humid near automotive traffic, natural bodies of water, fumes, dust, mechanical/electrical hazards, and direct sunlight. This role involves supervising a variety of service lines, including basic landscape maintenance, installation, and supportive services such as irrigation, seasonal color management, and chemical applications.