NewTier 1 Help Desk Lead NuAxis InnovationsTier 1 Help Desk LeadWashington DC, DCThe successful candidate will focus on workforce management, employee development, quality assurance, first-call resolution, and operational efficiency while serving as the primary escalation point for Tier 1 support issues. Review escalated incidents to ensure Tier 1 troubleshooting procedures and scripts were properly followed before transfer to Tier 2. Coordinate response during service disruptions and major incidents affecting end users.
Workplace Services Associate - Onsite DC Office NORC at the University of ChicagoWorkplace Services Associate - Onsite DC OfficeWashington, D.C.$50,000–$76,000 / yearThis includes real estate planning, space planning and management, emergency procedures, access control, security and key card services, construction management, travel management, mail and shipping operations, print center operations, front desk services, furniture purchasing, office maintenance, and general upkeep and cleanliness. Coordinates mail/shipping/receiving; check mailbox in lower level, distribute incoming mail; process and distribute incoming packages; prepare FedEx, UPS, USPS outgoing items and take to corresponding drop boxes; send weekly interoffice pouch to Chicago.
Service Desk Support - Tier 1 Systems Plus, Inc.Service Desk Support - Tier 1Washington, DCFull timePosition Title Tier 1 Service Desk Support. Position Location Washington, D.C.
Front Desk Manager Sonesta Great Bay Beach Resort & CasinoFront Desk ManagerWashington, DC$65,120–$68,120 / yearSupervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s). We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
Service Desk Manager PeratonService Desk ManagerWashington, D.C.$112,000–$179,000 / yearFull timeThis role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
NewSenior IT Service Desk Specialist Corus InternationalSenior IT Service Desk SpecialistWashington, DC$62,000–$80,000 / yearFull timeResponsibilities:Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows).Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager. Position Title: Senior IT Service Desk SpecialistPosition Type: Regular Full-TimeDepartment: Finance & Administration (IT Services)Location: Washington, DC - HybridSalary Range: $62,000 - $80,000 - $99,000Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program.
Service Desk Technician I Terrestris Global SolutionsService Desk Technician IWashington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Service Desk Technician II Terrestris Global SolutionsService Desk Technician IIWashington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
Service Desk Technician II (Remote) Terrestris Global SolutionsService Desk Technician II (Remote)Washington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
Service Desk Technician I (Remote) Terrestris Global SolutionsService Desk Technician I (Remote)Washington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Service Desk Manager ICF International, IncService Desk ManagerWashington, DC$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Service Desk Support Zolon TechService Desk SupportWashington, DCThe project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission critical environment with strict service level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.
Land Mobile Radio Service Desk Support Agent Terrestris Global SolutionsLand Mobile Radio Service Desk Support AgentWashington, DCCollect, document and report accurate records of all Radio fleet device locations, nomenclature, maintenance hours in service, Radio Frequency Performance levels by device, Count of radio fleet devices out of service, radio fleet devices with particular failure conditions that pose unique consideration to avoiding re-occurrence, Number of radio fleet devices serviced during 30, 60, and 90 day periods, Health of overall radio fleet in readiness for ad-hoc special event incident briefings, and inventory of devices, parts and associated components for a long-range foe of the Contractor assuring the success during annual audits. Familiarity with Motorola trunked digital radio operation with focus on affiliation process, how the devices work when experiencing high traffic, declaring emergencies, navigation from the keypad vs channel selector, and how the digital audio requires unique operating methods so to ensure clear transmission and reception.
Service Desk Technicians (Tier I) Blue Rose Consulting Group, Inc.Service Desk Technicians (Tier I)Washington, DCThis position serves as the primary point of contact for end-user IT inquiries, supporting domestic and overseas users with initial incident triage, technical troubleshooting, service request fulfillment, and timely issue escalation. We are building a team for the anticipated Department of State Global Mission Operations Support (GMOS) effort supporting the Bureau of Diplomatic Technology, Enterprise Applications Directorate, Office of Consular Systems and Technology.
NewService Desk Engineer (SMA 3) – Multiple Roles Available E LogicService Desk Engineer (SMA 3) – Multiple Roles AvailableWashington D.C., DCAs a Service Desk Engineer, you will design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use, and persistence via machine key and related system-abuse techniques. Patch Management: Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications using Ivanti, KACE, Microsoft Intune, and Group Policy Objects (GPO).
Service Desk Manager Alliance Defending FreedomService Desk ManagerWashington, DC$92,000–$147,900 / yearOur Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address. Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
Service Desk Agents – Tier 1, Washington DC (GT26080915PL) GTSC-Talent SolutionsService Desk Agents – Tier 1, Washington DC (GT26080915PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will operate within a Call Center environment, providing support to House office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Service Desk Agent Science Applications International CorpService Desk AgentWashington, DC$40,001–$80,000 / yearTake part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. Responsibilities: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
Service Desk Technician L2 Milestone Technologies IncService Desk Technician L2Washington, DCLead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.
Service Desk Agents – Tier 2 (DW2604HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 2 (DW2604HTZ)Washington, District of ColumbiaExperience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
Service Desk Lead Essnova Solutions, Inc.Service Desk LeadWashington, DCThe Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).
Service Desk Manager UnissantService Desk ManagerWashington, DCFull timeThe ideal candidate is a customer-focused IT operations leader who combines technical depth, service management expertise, and strong people leadership. This individual is energized by building high-performing teams, improving service desk operations, and delivering an exceptional support experience in a complex enterprise environment.
Cyber Case Management/Service Desk Agent / Active Top Secret PeratonCyber Case Management/Service Desk Agent / Active Top SecretWashington, D.C.$66,000–$106,000 / yearFull timeAs the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthen national resilience. Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastructure entities, Federal Civilian Executive Branch (FCEB) and State, Local, Tribal, and Territorial (SLTT) Departments/Agencies.
Service Desk Technician (Level I / Level II) Dynamic Solutions Technology LLCService Desk Technician (Level I / Level II)Washington, DCFull timeDynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Washington DC, location. Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfactionRequired Experience:2-4 years minimum Help Desk Administrtion experience.
Service Desk Agents – Tier 3, Washington DC (GT26080956PL) GTSC-Talent SolutionsService Desk Agents – Tier 3, Washington DC (GT26080956PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will provide support to House of Representatives office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Cloud Service Desk Representative Essnova SolutionsCloud Service Desk RepresentativeWashington, District of ColumbiaEssnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment.
Service Desk Analyst Anduril Industries IncService Desk AnalystWashington, DC$77,000–$102,000 / yearThis position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources.
Service Desk Agents – Tier 2, Washington DC (GT26080831PL) GTSC-Talent SolutionsService Desk Agents – Tier 2, Washington DC (GT26080831PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will provide support to House of Representatives office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Service Desk Tier 1 Lead (DW2601HTZ) GTSC-Talent SolutionsService Desk Tier 1 Lead (DW2601HTZ)Washington, District of ColumbiaThis role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Service Desk Agents – Tier 1 (DW2603HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 1 (DW2603HTZ)Washington, District of ColumbiaThe Tier 1 Service Desk Agent provides frontline technical support within a 24/7 hybrid Service Desk environment supporting a distributed Government enterprise. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Tier I Service Desk Specialist National Capitol Contracting LLCTier I Service Desk SpecialistWashington D.C., DC$50,000–$55,000 / yearResponsibilities include diagnosing and resolving technical problems, accurately documenting and tracking service requests, prioritizing and categorizing incidents, and escalating complex issues to Tier II support or specialized technical teams when appropriate. Escalate unresolved or complex incidents to Tier II support, product line specialists, or other technical teams while providing complete and accurate documentation.
Service Desk Specialist Inserso CorporationService Desk SpecialistWashington, DC$23.50–$25.75 / hourThe Service Desk Specialist will be part of a team providing centralized service to handle all: OJP web-based grant and non-grant applications; this involves applications troubleshooting and acting as a bridge between end-users and development teams by resolving issues, providing guidance, and documenting solutions and. We provide daytime support hours 7 days a week and everyone must have the ability to multitask in a fast-paced environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately.
Tier II Service Desk Specialist National Capitol Contracting LLCTier II Service Desk SpecialistWashington, DC$65,000–$70,000 / yearThis role serves as a technical escalation point for Tier I support, ensuring timely issue resolution, knowledge sharing, and exceptional customer service while maintaining accurate documentation and supporting continuous service improvement. This role provides advanced technical support for end users by diagnosing and resolving complex hardware, software, network, and telecommunications issues.
Tier 3 Service Desk Lead- Top Secret Cleared RIVA SolutionsTier 3 Service Desk Lead- Top Secret ClearedWashington, District of ColumbiaThis role requires a highly technical leader who can troubleshoot complex issues, guide lower-tier support teams, collaborate with engineering and cybersecurity teams, and develop technical procedures, knowledge articles, and troubleshooting documentation. This individual will be responsible for resolving complex, multi-tier technical issues; overseeing escalated incidents and problems; supporting root-cause analysis; and ensuring technical quality, consistency, and continuous improvement across all support tiers.
Service Desk Manager Digital Management LLCService Desk ManagerWashington, DCThis role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery. DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations.
Service Desk Technician AHU TechnologiesService Desk TechnicianWashington, District of Columbia$31–$34 / hourQualifications Required Experience: At least three (3) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. · CompTIA A+ certified Preferred Experience: At least three (3) years of experience in the following: · Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; · IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Service Desk Technician (SDT) – Senior AHU TechnologiesService Desk Technician (SDT) – SeniorWashington, District of Columbia$40–$44 / hourRequired Experience: At least five (5) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required · Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired · Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Service Desk Technician - Senior AHU TechnologiesService Desk Technician - SeniorWashington, District of Columbia$38–$43 / hourAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Service Desk Technician – Senior AHU TechnologiesService Desk Technician – SeniorWashington, District of ColumbiaRequired Experience: At least five (5) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. · Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
Service Desk Agents – Tier 1, Washington DC (GT26080915PL) GTSCService Desk Agents – Tier 1, Washington DC (GT26080915PL)Washington, DCFull timeThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. MissionThe IT Service Desk Representative will operate within a Call Center environment, providing support to House office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Tier 3 Service Desk Lead Diné Development CorporationTier 3 Service Desk LeadWashington, District of ColumbiaThe Tier 3 Service Desk Lead provides advanced technical leadership and serves as the highest escalation point for enterprise IT service desk operations supporting DOC OCIO systems and users. The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws.
Patient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorWashington, DC$18.40–$19 / hourFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Service Desk Tier 2-3 Lead (DW2602HTZ) GTSC-Talent SolutionsService Desk Tier 2-3 Lead (DW2602HTZ)Washington, District of ColumbiaThe Service Desk Tier 2-3 Lead oversees advanced technical troubleshooting, escalation management, field dispatch coordination, automation initiatives, and enterprise asset lifecycle support. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Service Desk Agents – Tier 3 (DW2605HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 3 (DW2605HTZ)Washington, District of ColumbiaExperience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
IT Service Desk Supervisor Fawkes IDMIT Service Desk SupervisorWashington, DC$110,000–$130,000Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
Service Desk Manager Unissant IncService Desk ManagerWashington, DCThe ideal candidate is a customer-focused IT operations leader who combines technical depth, service management expertise, and strong people leadership. This individual is energized by building high-performing teams, improving service desk operations, and delivering an exceptional support experience in a complex enterprise environment.
Asset Manager Service Desk - Washington DC ERP InternationalAsset Manager Service Desk - Washington DCDC$70,000–$85,000 / yearLead Asset Management support; perform structured asset management audits/reports/coordinate any needed ServiceNow/MDM InTune activities and asset support tickets Asset Inventory Management: Lead the development and maintenance of an accurate inventory of all hardware and software assets within the agency, utilizing the ServiceNow HAM and SAM modules. Overview: ERP International, LLC ( www.erpinternational.com ) is currently seeking a Full Time experienced in dedicated asset management as the Asset Manager to support our Service Desk on a large government technical support program.
Service Desk Analyst ANDURIL INDUSTRIESService Desk AnalystWashington, DC$77,000–$102,000 / yearThis position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources.
Service Desk Agents – Tier 2, Washington DC (GT26080831PL) GTSCService Desk Agents – Tier 2, Washington DC (GT26080831PL)Washington, DCFull timeThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. One (1) year minimum experience supporting: macOS Remote access tools (e.g., Cisco AnyConnect)VPN and secure remote connectivity (RSA SecurID experience preferred)Three (3) years minimum experience in: IT Call Center environments o Active Directory user and account administration.
Actionet, Inc. Careers - Junior Service Desk Technician ActioNet, Inc.Actionet, Inc. Careers - Junior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.