June 17, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
National Capital Region Field Services requires elevated network support services, consisting of continuous technical support during working hours and rapid remediation in the event of failures, both during working hours as well as possible after-hours support.
p>As a Help Desk Technician V, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology, communications, and collaboration platforms required to lead the Department and serve the American public. Collaborate with Service Desk, Engineering, Cybersecurity, Telecommunications, Network Operations, and Field Support teams to resolve complex technical issues and support mission-critical initiatives.
Washington, DC30+ days ago
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology and we are looking for candidates like you! Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
The Cloud Service Desk Representative provides frontline technical support for cloud‑connected endpoints, device enrollment, authentication workflows, and service issues related to cloud-managed workstation environments. - Experience supporting cloud-managed endpoint environments - familiarity with tools such as Microsoft Intune, Windows Autopilot, Azure AD/Entra ID, or JAMF for macOS helps candidates troubleshoot enrollment, compliance, and authentication issues more effectively.
Washington, Washington, DC30+ days ago
ul>Bachelor’s in IT or related field or additional 4 years experience in lieu .
ITIL 4 Managing Professional certification, or current equivalent ITIL 4 role-aligned certification; related modules/exams should be stated. .
Washington, DC30+ days ago
Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
Washington, DC30+ days ago
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues.
Washington, D.C.30+ days ago
This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. - Manage daily operations of the enterprise IT Service Desk supporting 4,000+ users across headquarters and geographically-distributed remote locations.
In this role, you will perform all duties assigned to Level I Technicians and additionally assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials, collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment, and evaluate user requirements and workflows to recommend appropriate information technology solutions. Experience with Microsoft Windows 11, Microsoft Server 2022, Microsoft Office M365 suite, Exchange with Outlook Client, Active Directory, SCCM, SCOM, ServiceNow Help Desk System, Windows Operating System Deployment (OSD), and SAP (basic knowledge of user management).
The Service Desk Technician Level II supports account administration, workstation configuration, software installation, operating system maintenance, and end-user support activities while ensuring compliance with approved configurations and security requirements. Responsibilities include providing Tier II technical support for desktops, laptops, thin clients, mobile devices, and peripheral equipment by troubleshooting hardware, software, operating system, network connectivity, and application-related issues.
Washington, District of Columbia21 days ago
The Service Desk Technician II serves as an advanced member of the IT support team, providing technical assistance to end users, troubleshooting workstation and application issues, managing ServiceNow tickets, and supporting Microsoft-based environments. As UNICOR continues to modernize its technology environment, the Service Desk Technician II will play a key role in supporting users, maintaining system performance, and ensuring timely resolution of technical issues.
Washington, DC30+ days ago
Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required.
Washington, DC30+ days ago
This role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Washington, DC16 days ago
The DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
As the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks. Serves as a source of knowledge for general inquiries, advising customers of policy/practice and referring them to proper non-technical service owners where appropriate; acts as the primary channel of staff communication/outreach for all technology support groups and participating corporate service groups.
Washington, DC30+ days ago
The DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
Washington, DC30+ days ago
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
Washington, DC30+ days ago
The Service Desk Tier 2-3 Lead oversees advanced technical troubleshooting, escalation management, field dispatch coordination, automation initiatives, and enterprise asset lifecycle support. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Washington, Washington, DC10 days ago
Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies since 2018. The engineer will be responsible for implementing new solutions and leveraging existing tools within the architecture to support logging and auditing of security controls, as well as necessary upgrades and feature enhancements.
Applicants will be contacted regarding employment opportunities upon award notification. Proficiency with ticketing systems (ServiceNow preferred).
Washington, DC30+ days ago
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: • Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. • Communication: Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly.
Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Washington, DC13 days ago
Position Location Closes Service Desk Tech II - Onsite Washington DC office Washington, DC Open until filled NORC at the University of Chicago is seeking a Service Desk Tech II to provide desk side technical support which includes answering user PC and software questions and providing resolution to issues, maintaining a log through data entry and prioritizing questions into a call tracking system. Position Location Closes Service Desk Tech II - Onsite Washington DC office Washington, DC NORC at the University of Chicago is seeking a Service Desk Tech II to provide desk side technical support which includes answering user PC and software questions and providing resolution to issues, maintaining a log through data entry and prioritizing questions into a call tracking system.
Tenure: Assignment to the Service Desk Analyst I (Category 10), Service Desk Analyst II (Category 09), Service Desk Analyst III (Category 08), Senior Service Desk Analyst (Category 07) will be determined by the candidate''s education or experience. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.
Washington, District of Columbia30+ days ago
Required Experience: At least three (3) years of experience in the following:
· Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;
· Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
· Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;
· Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
· CompTIA A+ certified
Preferred Experience: At least three (3) years of experience in the following:
· Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;
· IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
· Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
·
Washington, District of Columbia30+ days ago
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
· Required
· Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired
· Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Washington, District of Columbia30+ days ago
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
· Required
· Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick. Desired
· Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Washington, District of Columbia30+ days ago
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. Job Description:
Short Description:
Service Desk Technician - Senior .
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery. DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations.
The Service Desk Specialist will be part of a team providing centralized service to handle all: OJP web-based grant and non-grant applications; this involves applications troubleshooting and acting as a bridge between end-users and development teams by resolving issues, providing guidance, and documenting solutions and IT-related queries and operational problems from users with operating systems and desktop applications We strive to have a high rate of first call resolution but also expect our team to follow escalation processes to route tickets to the appropriate support groups when required. We provide daytime support hours 7 days a week and everyone must have the ability to multitask in a fast-paced environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately.
Washington, DC30+ days ago
This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
Dhaka Technologies Limited is seeking an experienced Service Desk Manager to lead a customer-focused Technical Service Desk supporting a large enterprise IT managed services environment. The Service Desk Manager will oversee the full lifecycle of IT incidents, service requests, and problems, ensuring timely resolution, SLA compliance, strong customer communication, and continuous service improvement.
Washington, D.C.30+ days ago
p style="margin-bottom:0in">As the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastructure entities, Federal Civilian Executive Branch (FCEB) and State, Local, Tribal, and Territorial (SLTT) Departments/Agencies.
Washington, DC30+ days ago
Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
Washington, DC30+ days ago
Physical and Mental Requirements: The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&D insurance; employee wellness incentives, and employee work/life balance and assistance programs.
Washington, DC30+ days ago
Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, chat, and personal visits to the Service Desk. Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
Washington, DC30+ days ago
Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. ·Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
Washington, District of Columbia30+ days ago
p>The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. - Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).
Washington, DC29 days ago
Familiarity with all applications within the supported technology portfolio, with depth of knowledge aligned with the applications’ value to the business, including work management systems such as Wrike and Jira Work Management Outstanding customer service and communication skills with excellent troubleshooting and problem-solving approach. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.
Washington, District of Columbia30+ days ago
This role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract requirements, industry best practices, and established Service Level Agreements (SLAs).
The manager provides daily supervision and direction to Service Desk staff supporting users via phone, email, in-person assistance, and ServiceNow. Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.
Key Tasks & Responsibilities.
p>Essnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment.
Washington, District of Columbia30+ days ago
div>The Tier 3 Service Desk Lead provides advanced technical leadership and serves as the highest escalation point for enterprise IT service desk operations supporting DOC OCIO systems and users. Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services.
p>ECS is seeking a Service Desk Support Senior to work in our Winchester, VA office. Responds to telephone calls, email and personnel requests for technical support.
Washington, DC20 days ago
KeenLogic is seeking a Service Desk Engineering SME to support the Congressional Budget Office (CBO) by engineering, securing, deploying, and maintaining enterprise endpoint management solutions across Windows and macOS environments. Work is primarily performed remotely; however, contractor personnel must be available to provide onsite support at the CBO Ford House Office Building in Washington, DC, as directed by the Government.
li>experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project). - 1+ years of service desk lead experience.
p>As the nation's risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastructure entities, Federal Civilian Executive Branch (FCEB) and State, Local, Tribal, and Territorial (SLTT) Departments/Agencies.