June 17, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
National Capital Region Field Services requires elevated network support services, consisting of continuous technical support during working hours and rapid remediation in the event of failures, both during working hours as well as possible after-hours support.
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. Job Description:
Short Description:
Service Desk Technician - Senior .
Required Experience: At least three (3) years of experience in the following:
· Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;
· Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
· Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;
· Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
· CompTIA A+ certified
Preferred Experience: At least three (3) years of experience in the following:
· Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;
· IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
· Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
·
· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
· Required
· Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick. Desired
· Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
· Required
· Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired
· Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
The manager provides daily supervision and direction to Service Desk staff supporting users via phone, email, in-person assistance, and ServiceNow. Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.
Key Tasks & Responsibilities.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.