Blain's Farm & FleetNewAssistant Automotive Service Center Manager Blain's Farm & FleetAssistant Automotive Service Center ManagerWalker, MIAssociates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Great Lakes AceNewFull-time Assistant Manager (Walker, MI) Great Lakes AceFull-time Assistant Manager (Walker, MI)Walker, MI$19–$21 / hourAce Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
Valvoline IncNewAssistant Manager Valvoline IncAssistant ManagerCUTLERVILLE, MIresponsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil. This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
U-HaulNewCustomer Service Representative U-HaulCustomer Service RepresentativeGrand Rapids, MIThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Genuine Parts CompanyCustomer Service Representative II Genuine Parts CompanyCustomer Service Representative IIGrand Rapids, MichiganLet us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest! • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
MaximusSpanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeGrand Rapids, MIFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
The Kendall GroupCustomer Service Representative The Kendall GroupCustomer Service RepresentativeGrand Rapids, MichiganRole Summary: Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative shall manage customer queries and complaints. The essential duties and responsibilities of the Customer Service Representative position will consist of, but are not limited to, the following:Maintain a positive, empathetic, and professional attitude toward customers.
Amynta AgencyCustomer Service Representative Amynta AgencyCustomer Service RepresentativeGrand Rapids, MichiganReceives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions. Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures.
GallagherCustomer Service Representative GallagherCustomer Service RepresentativeGrand Rapids, MichiganThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Michigan Farm Bureau Family of CompaniesAgency Customer Service Representative/Trainer (Grand Rapids, Michigan) Michigan Farm Bureau Family of CompaniesAgency Customer Service Representative/Trainer (Grand Rapids, Michigan)Grand Rapids, MichiganTo proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner.
Scott Southland - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Scott Southland - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGrand Rapids, MIAs a Customer Service Representative - State Farm Agent Team Member with Scott Southland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
PREMIER GRAPHICS LLCCustomer Service Representative PREMIER GRAPHICS LLCCustomer Service RepresentativeWyoming, MI$16.75–$18 / hourThis role is perfect for someone who enjoys staying organized, solving problems, keeping projects moving and helping customers feel taken care of every step of the way. From vehicle wraps and fleet graphics to storefront signs, trade show gear, custom apparel, promotional products, and more - We help brand out from the crowd in a big way.
GraybarCustomer Service Representative GraybarCustomer Service RepresentativeGrand Rapids, MichiganLet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Kevin Curtis - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Kevin Curtis - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGrand Rapids, MIAs a Customer Service Representative - State Farm Agent Team Member with Kevin Curtis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Ben Vanbiesbrouck - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Ben Vanbiesbrouck - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMuskegon, MIAs a Customer Service Representative - State Farm Agent Team Member with Ben Vanbiesbrouck - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. I’ve coached the Boys High School Golf team at WMC High School for several years and volunteer with the Lakeshore Junior Lumberjacks youth hockey program.
ChoiceOne Financial Services, Inc.Customer Service Center Representative ChoiceOne Financial Services, Inc.Customer Service Center RepresentativeSparta, MIProblem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
ChoiceOne Financial Services, Inc.Full-Time Bi-Lingual Customer Service Center Representative ChoiceOne Financial Services, Inc.Full-Time Bi-Lingual Customer Service Center RepresentativeSparta, MIProblem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. ### Essential Duties and Responsibilities Provide friendly, helpful service to our English and Spanish speaking customers that promotes financial discipline by: Preparing for daily interactions with a professional mindset and an organized workstation.
Grand RapidsNewFront Desk / Customer Service Representative Part Time Grand RapidsFront Desk / Customer Service Representative Part TimeGrand Rapids, MichiganNot just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas.
Grand RapidsNewFront Desk Customer Service Representative Full Time Grand RapidsFront Desk Customer Service Representative Full TimeGrand Rapids, MichiganNot just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas.
Grand RapidsNewFront Desk / Customer Service Representative Full Time Grand RapidsFront Desk / Customer Service Representative Full TimeGrand Rapids, MichiganNot just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas.
Goldfish Swim School - Grand RapidsFront Desk Customer Service Representative - Weeknight Part Time Goldfish Swim School - Grand RapidsFront Desk Customer Service Representative - Weeknight Part TimeGrand Rapids, MIIn addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.
Goldfish Swim School - Grand RapidsWeekend Front Desk Customer Service Representative Goldfish Swim School - Grand RapidsWeekend Front Desk Customer Service RepresentativeGrand Rapids, MIIn addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.
U-Haul International IncCustomer Service Representative U-Haul International IncCustomer Service RepresentativeWyoming, MIThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Circle K StoresCustomer Service Representative, Full or Part Time Circle K StoresCustomer Service Representative, Full or Part TimeGrand Rapids, MichiganThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Circle K StoresLead Customer Service Representative, Full or Part Time Circle K StoresLead Customer Service Representative, Full or Part TimeGrand Rapids, MichiganThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Canal Street Brewing Co., L.L.C.Customer Service Representative Canal Street Brewing Co., L.L.C.Customer Service RepresentativeGrand Rapids, MIWorks under the direction of the Customer Service Manager on tasks related to handling all aspects of fulfilling customer orders - from the point of receipt to confirming orders, which includes (but is not limited to) working directly with the wholesalers to meet their inventory targets, determining product availability for shipment, configuring truckloads/optimizing freight, and executing any necessary order changes. Processes any necessary order change requests, preparing our response to changes including our product availability, truck load availability, timing and Analyst/Sales team review and approval of requested changes.
Kitchen Tune-Up Grand Rapids Forest HillsAdministrative Assistant - Customer Support Kitchen Tune-Up Grand Rapids Forest HillsAdministrative Assistant - Customer SupportGrand Rapids, MichiganKitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.
Advantage SolutionsSpecialist Customer Service Advantage SolutionsSpecialist Customer ServiceGrand Rapids, MichiganRegardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Responsibilities: The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.
Benjamin Smith-Farmers Insurance AgencyCustomer Service Representative Benjamin Smith-Farmers Insurance AgencyCustomer Service RepresentativeGrandville, MI$50,000–$70,000 / yearThe Farmers Insurance Ben Smith Agency is part of one of the leading insurance organizations in the country, consistently recognized for strength, stability, and customer trust. The CSR is often the first point of contact for our clients and plays a vital role in maintaining our reputation as a customer-focused, top-tier insurance agency.
Tyler Johnson Farmers InsuranceCustomer Service Representative Tyler Johnson Farmers InsuranceCustomer Service RepresentativeByron Center, MI$30,000–$36,000 / yearAs an Insurance Customer Service Representative, you will be responsible for assisting policyholders with various inquiries, resolving issues, and providing exceptional customer service. Educate customers on additional insurance products and services that may benefit them, promoting upselling and cross-selling opportunities.
Jake Kantola - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Jake Kantola - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMuskegon, MIDeliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing. If you’re ready to join a supportive team and build a rewarding career helping people protect what matters most, we encourage you to apply!
Benjamin Franklin Plumbing of Grand Rapids, MIDispatcher and Customer Service Representative Benjamin Franklin Plumbing of Grand Rapids, MIDispatcher and Customer Service RepresentativeGrand Rapids, MICustomer Service Experience: Provide examples of previous customer-facing roles, focusing on your communication, phone etiquette, and problem-solving skills. Key duties include: Customer Service: Answering and making calls, scheduling appointments, and ensuring customer satisfaction.
Benjamin Franklin PlumbingDispatcher and Customer Service Representative Benjamin Franklin PlumbingDispatcher and Customer Service RepresentativeGrand Rapids, MichiganTo align with this role, emphasize:Customer Service Experience: Provide examples of previous customer-facing roles, focusing on your communication, phone etiquette, and problem-solving skills. What We’re Looking for in the Ideal Candidate:A customer-focused individual who is friendly, professional, and skilled in managing both marketing and customer service tasks.
NextechPreventative Maintenance/Assistant Service Technician NextechPreventative Maintenance/Assistant Service TechnicianNewaygo, Michigan$20–$20 / hourThis person also serves as an assistant to HVACR Senior Service Technicians and HVACR Service Technicians when work demands more than one person. The Assistant Service Technician is responsible for maintaining light-commercial and commercial heating, ventilation, air conditioning and refrigeration equipment and related controls.
Blue Cross and Blue Shield AssociationNewCustomer Service Rep I - KLASC (Grand Rapids) C-S-R Blue Cross and Blue Shield AssociationCustomer Service Rep I - KLASC (Grand Rapids) C-S-RGrand Rapids, MIOne (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing.
Circle K Stores IncNewCustomer Service Representative Circle K Stores IncCustomer Service RepresentativeComstock Park, MIYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you haveRetail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 4706208 4811 W River Dr NE Comstock Park Michigan 49321Shift AvailabilityDays & Evenings Time TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Kendall Electric, Inc.Customer Service Representative Kendall Electric, Inc.Customer Service RepresentativeMuskegon, MIRole Summary: Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative shall manage customer queries and complaints. Qualifications we prefer but don't require: Work Experience: Previous customer service, preferably with a related product line; experience interfacing or supporting a direct sales force.
Circle K Stores IncCustomer Service Representative, Full or Part Time Circle K Stores IncCustomer Service Representative, Full or Part TimeComstock Park, MIYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you haveRetail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 4706208 4811 W River Dr NE Comstock Park Michigan 49321Shift AvailabilityFlexible Availability Time TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Ryan Underhill Farmers InsuranceCustomer Service Representative Ryan Underhill Farmers InsuranceCustomer Service RepresentativeGrand Rapids, MI$35,000–$55,000 / yearThis role is much more than answering phones youll play a key role in protecting our customers, supporting our sales team, and creating an exceptional client experience from start to finish. Develop and strengthen referral relationships with Real Estate Agents, Mortgage Lenders, Title Companies, and other local business partners.
Colton Kantola - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Colton Kantola - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMuskegon, MIAs a Customer Service Representative with Colton Kantola State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Josh Harris - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Josh Harris - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAllendale, MIAs a Customer Service Representative - State Farm Agent Team Member with Josh Harris - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Graybar Electric Co IncNewCustomer Service Representative Graybar Electric Co IncCustomer Service RepresentativeGrand Rapids, MILet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Whitney HoldingsNewCustomer Service Representative/Dispatcher Whitney HoldingsCustomer Service Representative/DispatcherGrand Rapids, MichiganWhitney Services employs plumbers, electrical contractors, HVAC technicians, and drain cleaning professionals to better serve customers throughout Michigan, Indiana, Ohio & Florida. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency/tenuous situations.
Cornerstone UniversityFood Services Assistant Cornerstone UniversityFood Services AssistantGrand Rapids, MIAs such all employees are expected to serve as Christian leaders and mentors by effectively living a gospel-centered lifestyle, ministering and discipling through a biblical worldview.?. DUTIES AND RESPONSIBILITIES: Learns and performs various duties throughout the kitchen including but not limited to food preparation, front of the house assistance, checker stand coverage, dining room cleaning, and dish room assistance.
Legends Hospitality, LLCEvent Services Assistant Legends Hospitality, LLCEvent Services AssistantGrand Rapids, MIOur network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. While performing the duties of the job, the employee is regularly required to sit or stand for long hours; type and operate office machines; to talk and hear on the telephone.
Burlington Stores IncCustomer Service Lead - Part-Time Burlington Stores IncCustomer Service Lead - Part-TimeGrandville, MIOverview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Location 01701 - Grandville Posting Number P1-1960789-2 Address 4655 Canal Ave SW Zip Code 49418 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $14.75 - $14.75 per hour.
Ottawa CountyMIAssistant Director - Fiscal Services Ottawa CountyMIAssistant Director - Fiscal ServicesWest Olive, MI$50.88–$68.18 / hourBachelors degree from an accredited institution in Public Administration, Public Finance, Business Administration, Accounting or other relevant field combined with five (5) years professional experience in budget administration and/or public finance, including two (2) years of supervisory experience, or an equivalent combination of education and experience. Participates in the design, development and implementation of short- and long-range plans and strategies to ensure the availability of sufficient financial and capital resources to support demand for services, and to maintain the fiscal integrity of the County.
Liquid Environmental SolutionsCustomer Service Representative Liquid Environmental SolutionsCustomer Service RepresentativeWyoming, MIThis individual will play a key role in ensuring customer satisfaction and efficient operations by managing customer communications and coordinating service schedules for our drivers. Known for innovative solutions and exceptional customer service, Dover Grease Traps is committed to creating a collaborative and rewarding work environment for its employees.
Domino's Pizza IncCustomer Service Rep(01165) - 200 Pearl St Domino's Pizza IncCustomer Service Rep(01165) - 200 Pearl StGrand Rapids, MICreating great family-like unified teams that are well equipped to serve our Dominos experience to the communities from shore to shore - our pizza in round, we have crust, sauce, cheese and toppings. As a Customer Service Representative, you will be welcoming customers over the phone or in person, sharing our menu with the customers, and taking their orders.
Legends GlobalEvent Services Assistant Legends GlobalEvent Services AssistantGrand Rapids, MichiganOur network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. While performing the duties of the job, the employee is regularly required to sit or stand for long hours; type and operate office machines; to talk and hear on the telephone.