ul>Enterand confirm sales orders placed by phone, fax, or e-mail; Resolve any discrepancies for EDI/EFAX orders; Resolves product problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution and expediting correction or adjustment, following up to ensure resolution; Provides status of orders and resolve any shipping discrepancies; Creates and maintains customer records by recording/updating account information; Analyzes weekly reports to edit/adjust customer pricing and financial records; Recommends potential enhancements to systems or customer accounts by collecting customer information and analyzing customer needs; Support sales force and internal team members for samples and supplies; Contributes to team effort by accomplishing related results as needed and directed by management; Performs other duties or special projects as assigned; Minimum Qualifications.
- Two or more years of customer service experience in an instrument company (preferable medical devices);
- Prior experience with manufacturing and distribution;
- Must have had experience with an ERP system entering orders;
- Must have experience handling multiple calls using an ACD system;
- Knowledge of the latest ISO-13485, ISO-9001, the MDD, and Canadian Medical Device Regulations (CMDR);
- Must be proficient in Outlook, Word, Excel, PowerPoint, and Access;
- Must possess excellent organizational, communication, and writing skills;
Education.