Customer Service Representative 2

Safran SA

Garden Grove, CA

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JOB DETAILS

SALARY

$19.05–$29.94 Per Hour

SKILLS

Accounting, Accounts Receivable, Aerospace and Defense, Aviation Industry, Brand Marketing (Branding), Communication Skills, Contract Requirements, Cross-Functional, Customer Escalations, Customer Satisfaction, Customer Support/Service, Customer Training, Data Entry, Data Quality, Detail Oriented, Diversity, ERP (Enterprise Resource Planning), English Language, Equal Employment Opportunity (EEO), Establish Priorities, Federal Laws and Regulations, Finance, Genetics, Green Transportation, High School Diploma, Inside Sales, Internet/IP Telephony, Leadership, Maintain Compliance, Materials Requirements Planning (MRP), Medical Conditions, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Military, Multitasking, OEM (Original Equipment Manufacturer), Order Processing, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Production Planning, Profit & Loss, Project/Program Management, Purchase Orders, Resolve Customer Issues, Sales, Sales Support, State Laws and Regulations, Time Management, Willing to Travel, Writing Skills

LOCATION

Garden Grove, CA

POSTED

30+ days ago

Customer Service Representative 2

Published 05.05.2026

Company : Safran Cabin Job field : Customer services and support Location : Garden Grove , California , United States Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : More than 3 years Professional status : Employees / Staff Spoken language(s) : English Fluent Salary range : 19.05/hr - 29.94/hr

# 2026-179033

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Published 05.05.2026

Job Description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of customer service representative youll play a pivotal part on our customer service team. The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

This position contributes to our vision by:

Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
Validate entered order information by checking against customer purchase orders
Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction
Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
Coordinate customer complaint handling in cooperation with the department manager
Educate internal customers and departments on customer characteristics in order to improve sales and profitability
Proactively approach Safran customers to improve relationship
Perform all other duties as assigned.

Job Requirements

Qualifications:

Education: High school diploma required; Bachelors degree preferred

Experience: 4-5 years of data entry and customer service experience

Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

Description: Mid/Intermediate-Level position within job role.

Working Conditions:

Does require fluent communication in English language.
Employment Status may be part-time, full-time, or temporary.
Traveling is required.
Protracted or irregular hours may be required.
Relocation to another Safran facility may be required.

This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

But what else? (advantages, specific features, etc.)

Safran Cabin is #1 worldwide for aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our teams all around the world.

Here, were cutting our emissions, not your ambitions.

Together, lets shape the sustainable future of aeronautics. Learn more about Safran Cabin!

Why join us?

US EEO statements:

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Cabin TA:

Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

The expected salary range for this position is between USD 19.05/hr - 29.94/hr. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Customer Service Representative 2

Safran SA

Garden Grove, CA

About the Company

Safran SA

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