Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Responsibilities:
- Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Perform data entry tasks to update customer information in the system
- Analyze customer needs and recommend suitable products or services
- Upsell additional products or services to enhance the customer experience
Skills:
- Excellent verbal and written communication skills in English (Spanish or other languages is a plus)
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and navigating computer systems
- Customer service-oriented with a problem-solving mindset
- Ability to work well in a team environment
- Experience using Service Titan software is a plus
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Evening shift
- Morning shift
Ability to Relocate:
- Anaheim, CA: Relocate before starting work (Required)
Work Location: In person
The congruence of our beliefs and methods is the defining factor behind our success. At SDRC, we know who we are, where our company is going, and what we want to accomplish. We have a clear-cut order and discipline to our work, enabling us to execute at a superior level. Because we have goals to accomplish as both individuals and a company, we hold each other to a higher standard for our work and results. Together, we execute successful projects by coming together as a diverse and cohesive team of driven professionals.