p>Required Knowledge, Abilities and Skills Essential to Job Functions: • Ability to supervise a staff of both professional and technical positions; good writing skills required, as well as ability to write reports and communicate verbally; must have ability to coordinate effectively with internal staff and with outside agencies and individuals; must demonstrate knowledge of customer service concepts and/or public relations; good computer skills required; must demonstrate good organizational skills.
Software applications: • Microsoft Office • CAD-AVL • Mobile Fare Payment • ID Card Database • Avaya Call Management System Supervisor • Avaya Phone System • Interactive Voice Response System • Passenger Information Displays • Public Address System • MailChimp.