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Customer Experience Manager Jobs in Syracuse, NY

What
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies.

    15 days ago

    New York

    To learn more about what it’s like to work at EMARKETER check out our careers page and life page.

    If this sounds like a great job for you, please apply online and tell us a bit about why you're a good fit for the role.. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
    At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization.

    15 days ago

    All Cities, New York

    Manages and drives attainment of contractual SLAs, engages technical expertise among cross-functional teams, ensuring goal achievement for all in scope services across all towers and implementing corrective actions, wherever required. he pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

    9 days ago

    Syracuse, NY

    Opportunity to manage and grow key customer accounts Exposure to strategic sales planning and merchandising execution Collaborative work environment with professional development opportunities Competitive compensation with potential for performance-based incentives. Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives.

    30+ days ago

    New York

    As the cornerstone of our teams, Senior Project Managers are the glue that binds cross-functional talents, orchestrating every project’s successful delivery.

    • Strong expertise in Managing Adobe Experience Cloud projects, including AEM, AEP (CDP, CJA), Workfront, Adobe Analytics, and Adobe Target.

    30+ days ago
    Hertz Corp logo
    New

    Syracuse, NY

    p>The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

    4 days ago

    New York

    li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:12pt">Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof.

  • Be our customers’ favorite vendor to work with - build authentic, trust-based relationships where every interaction leaves clients feeling heard, supported, and excited about what’s possible.

    • 15 days ago
    New

    New York

    p style="min-height:1.5em">You’ll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel. You’ll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists.

    4 days ago

    New York

    Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions. Through our structured, hands-on program, you’ll immerse yourself in operations, mastering the skills to enhance financial profitability, operational efficiency, and improve customer satisfaction while leading the teams.

    7 days ago

    New York

    p/>

    Please review Golub Capital’s US Job Applicant privacy notice and, for California residents, the California Applicant privacy notice for information on how your personal data is collected, processed and stored.

    Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility..

    30+ days ago

    New York

    li>Detail-oriented & organized: Capable of anticipating customer needs and proactively addressing any issues or concerns, managing multiple projects, meeting deadlines, and ensuring client set up accuracy.

  • Analytical mindset: Comfortable working with data, pulling reports, drawing logical conclusions, and reporting findings to key internal or external stakeholders.

    • 30+ days ago

    New York

    Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

    15 days ago
    New

    USA, NY
    Remote
    • $90–$100 / hour

    p>With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

    1 day ago

    New York

    Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month.

    • Own a named portfolio of Affinity's largest strategic enterprise accounts, driving transformational business outcomes, commanding C-suite relationships, and securing complex, high-value renewals and expansions.

    15 days ago

    New York

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    About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue.

    If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished, fast-growing team that will blaze the trail for future growth.

    30+ days ago
    Thomson Reuters logo

    United States of America, New York

    Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. You will work closely with sophisticated, strategic customers and help shape how a product is implemented and adopted in real time—combining the pace and ownership of a growing product team with the scale, resources, and stability of Thomson Reuters.

    18 days ago

    New York Metropolitan, New York
    • $120,000–$180,000 / year

    What Success Looks LikeRetention and renewal rates exceeding market benchmarksIncreased ARR from upsells and expansions within existing accountsStrong client satisfaction and engagement metricsHigh adoption and utilization of Circadia technology at the facility levelConsistent collaboration and alignment across Market and Support teamsWho You Are7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaSProven track record managing multi-site healthcare clients or long-cycle B2B renewalsConfident and professional communicator who builds trust quickly at the executive and clinical levelsStrategic thinker with a consultative sales approach and strong analytical instinctsComfortable traveling across the country (approximately 50%)Excited by Circadia’s mission to transform patient care through intelligent monitoring and automationAt Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical‑grade accuracyPredictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advanceEnterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systemsToday our technology touches 40 000+ post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks.

    30+ days ago
    New

    Syracuse, NY

    p>The ideal candidate will have 5 or more years in banking experience in an operational role with a working knowledge of banking products and services and high focus on customer service, demonstrated success is problem resolution, as well as the ability to cultivate and maintain strong internal and departmental relationships.

    https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf.

    2 days ago

    New York

    If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights.

    As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs.

    15 days ago

    New York

    If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights.

    As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs.

    15 days ago

    United States, New York

    Team Leadership: Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks. Relationship & Support Management: Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty.

    7 days ago

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