Customer Experience Manager Jobs in Rochester, NH
Citizens
Bedford, NH
Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment. Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS.
AutoZone
Sanford, ME
With a focus on leadership training, customer service excellence, and operational expertise, you’ll receive hands-on assignments and structured learning opportunities. AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service.
Fresenius Medical Care
Concord, NH
Confers routinely with Technical Program Manager and Technical Operations Manager to ensure preventative maintenance program for routine machine maintenance, to ensure the timely repair of disabled machines, to coordinate infection control measures, routine culturing, water testing, logging of results, transportation of equipment and supplies and communicate technical information to the staff. Responsible for Acute Care Electronic System (ACES) include the following: Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Axelon Services Corporation
Portsmouth, NH
Provide an approved fully insured vehicle, the insurance, fuel, and maintenance, and various technological tools necessary to successfully operate an assigned sales territory, including but not limited to designated mobile devices (tablets, iPad, and phones). Present products and services to existing and prospective customers using sample boards, product demo, and the mobile store.
Cardinal Health
$103500 - $155295
Concord, NH
Your leadership will be key to growing our research capabilities, streamlining processes, and improving partnerships to create user-centered experiences that contribute directly to Cardinal Health's and our customers' success. You will empower the team to conduct impactful research that drives business value, build a knowledge-driven culture, and ensure insights improve not only product design and development but also overall business strategy.
Planet Fitness
Hampton, New Hampshire
Evaluative Design Testing: Design and execute rapid, iterative testing methodologies (e.g., usability testing, A/B testing, concept testing) on specific wireframes, digital prototypes, visual designs, and physical mockups to gather actionable feedback on design feasibility and user flow. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities.
Planet Fitness
Hampton, New Hampshire
Overview: This Product Manager will be passionate about the Planet Fitness member’s workout and wellness experience and building out digital experiences that support a member’s health and wellness outcomes, such as supporting the member’s in-club workout experience through technology, as well as driving revenue and retention through our digital fitness features. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities.
Planet Fitness
Hampton, New Hampshire
In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. For each project, perform upfront discovery and research, provide clear product requirements, participate in ongoing project routines (standups, sprint planning, refinements, retros with the working development team), sign-offs, lead business reviews to confirm launch readiness. .
UKG
Concord, NH
A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.
UKG
Concord, NH
Build strong executive relationships (CHRO, CIO, CFO, COO, etc) across the account by leveraging your sales management team, leveraging UKG executive sponsors and leveraging in-person meetings and interactions. • Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience when necessary.
Healthcare Services Group, Inc.
$16 - $18
KENNEBUNK, ME
The program focuses on different aspects of managing your own account, including: General Training & Comprehension - Learn and perform the job assignments of the housekeeper, heavy housekeeper/floor tech, and laundry worker positions and, as such, can operate, and teach others how to operate, a variety of industrial cleaning equipment. Leadership - Learn to effectively handle managerial responsibilities as well, including but not limited to payroll submission, staffing patterns, effective coaching and discipline, purchasing, maintaining inventory, and budgeting.
Sodexo
DOVER, NH
Sodexo provides integrated services across healthcare including food and nutrition, retail dining, environmental services, facilities management, healthcare technology management, and patient experience solutions. This role is ideal for restaurant or food service managers who are looking for a more stable career path, improved work‑life balance, and the opportunity to make a difference in a fast‑growing healthcare environment.
Healthcare Services Group, Inc.
$65000 - $70000
BEDFORD, New Hampshire
Join Healthcare Services Group (HCSG) as a Certified Dietary Manager, leading the dining department at a long-term care facility. If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Healthcare Services Group, Inc.
$20 - $22.5
CONCORD, New Hampshire
Join Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
CBRE
Concord, NH
As a CBRE Program Manager, you will be responsible forplanning, executing, and delivering cross-functional programs,ensuring alignment with organizational goals, stakeholder management, and providing data driving program outcomes. + Facilitates regular meetings to review project status for active and pending projects (project pipeline).Collaborates with core team to develop solutions and leads project team through implementation and completion.
Crumbl Cookies
$48000 - $52000
Concord, NH
The Assistant Manager position at Crumbl Cookies is designed for a developing leader who enjoys working hands-on with a team, supporting daily operations, and growing into a larger leadership role. In this role, you will support the day-to-day operations of the bakery, including opening and closing shifts, scheduling support, labor awareness, inventory counts, production quality, cleanliness, and food safety compliance.
CBRE
Concord, NH
Set up both audit and implementation SWAT teams and serve as a member, Prepare detailed correspondence for clients regarding audit findings. Our culture is built on ourRISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people.
CBRE
Concord, NH
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.
Sodexo
Meredith, NH
have oversight of day-to-day kitchen operations; manage a frontline staff; implement Sodexo systems and programs, and oversee training of staff; continuously evaluates service to ensure resident and client satisfaction; drive employee engagement and patient satisfaction through strong leadership skills; integrate fully within our client's organization and be a trusted advisor with a customer service focus; achieve company and client financial targets and goals; develop and maintain strong client and customer relationships; develop strategic plans; create a positive environment; and. Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience - 2 years.
Orkin
$120000 - $150000
Manchester, New Hampshire
Overview: As a manager with Orkin, you’re more than a leader—you’re the architect of a high-performing team delivering world-class service for a trusted industry giant with over 120 years of experience protecting homes and businesses. Manage, direct and organize multiple Branch offices to ensure effective sales, quality service delivery, revenue attainment and profitability growth by analyzing each individual operation and mutually establishing priorities.
CBRE
Concord, NH
Manager, you will manage a team responsible for facilitating medium to large, complex, cross-functional projects and programs and the associated team. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
World Insurance Associates, LLC.
Dover, NH
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Under the guidance of a service manager, this position serves as the primary service contact for a book of select commercial clients and is responsible for client satisfaction and strategic planning.
Highmark Health
Concord, NH
Successful definition, implementation and delivery of complex programs that requires cross-functional collaboration and inter-dependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors. + Organize, direct and coordinate cross-functional activities to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.
Sodexo
EXETER, NH
manage the inpatient clinical nutrition program, including supervision of a team of four dietitians and five call center employees; advocate to expand and promote the role of clinical nutrition throughout the facility; foster a culture of learning that promotes career growth and professional development; proactively seek out and maintain collaborative relationships with key stakeholders who are integral to moving department efforts forward; and. Sodexo is seeking a Registered Dietitian to serve as the Clinical Nutrition Manager at BILH Exeter Hospital, a 100‑bed acute care facility located in Exeter, New Hampshire.
Rocket Software
Concord, NH
As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.
Blufox Mobile
$65000 - $95000
Bedford, NH
With locations in multiple states and expansion plans, Blufox is at the forefront of providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers. Company Overview: Blufox Mobile, the LARGEST branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as Sales Managers.
Crumbl Cookies
Concord, NH
Experience in quick-service or food service leadership is highly preferred, but what matters most is ownership mentality, coachability, and a drive to build a great team and business. Success in this role means balancing people leadership with business results, staying organized, solving problems quickly, and leading from the front alongside your team.
Mavis Tire Supply LLC
Hampstead, NH
To be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Johnstone Supply, The Balsan Group
Portsmouth, NH
The Branch Manager is responsible for overseeing all aspects of branch operations, including team leadership, customer service, inventory control, and sales performance. Our success is built on exceptional service, deep product knowledge, strong customer relationships and our core values- HUMBLE-HUNGRY-SMART.
Michael Page
$50000
North Hampton, NH
Manage and grow a well-established portfolio of long‑standing customer accounts, ensuring seamless transition from the retiring sales manager and maintaining strong, trust-based relationships. The Account Manager will be responsible for managing and growing sales within an established territory, maintaining strong relationships with existing clients, and developing new business opportunities.
Highmark Health
Concord, NH
This job implements effective utilization management strategies including: review of appropriateness of health care services, application of criteria to ensure appropriate resource utilization, identification of opportunities for referral to a Health Coach/case management, and identification and resolution of quality issues. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._.
The Difference Landscapes
Lee, NH
We are seeking an Senior Account Manager to oversee our maintenance teams, build lasting client relationships, and drive growth through outstanding service and strategic upselling. Conduct daily pre-day prep meetings to align crews on schedules, tools, and job scopes.
Gibbs Oil Company
$32000 - $40000
Raymond, NH
Supporting the store manager in overseeing store functions, achieving sales targets, maintaining inventory, training staff, and ensuring compliance with store policies and procedures. In this vital role, you will assist in the daily operations of our convenience store, ensuring that our customers receive top-notch service while maintaining a well-organized and inviting environment.
Domino's
Chichester, NH
We pride ourselves on making hot & fresh food, delivered to in a timely manner, and taking great care of our customers. As an Assistant Manager/Manager in Training for Domino's, you will be responsible for the daily operations and service of our store.
Michael Page
$90000 - $115000
Rochester, NH
The Supply Chain Manager will oversee procurement and supply chain operations, ensuring efficient and cost-effective processes to support retail operations. A successful Supply Chain Manager should have: Proven expertise in procurement and supply chain management, ideally within the retail industry.
Partners Bank
Wells, ME
Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service. Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained.
Dollar General
NEWMARKET, New Hampshire
Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
Sharecare
Concord, NH
The Care Manager will advocate and guide utilizing motivational interviewing techniques and intervene on behalf of their members to ensure successful completion of member goals, while providing Complex Case Management and/or care management support through the duration of the care plan. The Care Manager supports the implementation of the Value Based Care Management program in an appropriate and efficient manner by providing high-quality telephonic Case or Care Management with CareFirst members.
Community College System of New Hampshire
$75800 - $85375
Concord, NH
General Summary: Reporting to the CCSNH Director of Human Resources, the Employment and Compensation Manager oversees the recruitment, onboarding, and offboarding systems and processes, including managing organizational structure, compensation structure, recruitment and staffing strategies and initiatives, and ensuring fair and competitive compensation structures, accurate job descriptions, and a streamlined recruitment process. Provides administrative and technical assistance in the implementation of human resources policies, procedures, and programs in compliance with the Community College System of New Hampshire (CCSNH) and College policies and procedures, collective bargaining provisions, and state and federal regulations.
Planet Fitness
Raymond, New Hampshire
Responsibilities: About the Assistant Manager Role:The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience! Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Essilor Luxottica
Newington, NH
Delivers quality & improvement to exceed all key performance indicators (KPIs): o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.
The Impact Insurance Agency
South Berwick, Maine
Many teachers, coaches, and education professionals reach a point where they want to continue guiding others while stepping into a role with greater ownership, influence, and professional growth. Working as an independent contractor, you'll have the autonomy to lead your schedule and territory while still benefiting from structured guidance, leadership coaching, and proven systems.
Automationtechies
Pembroke, NH
Our client, a leading provider of engineered equipment and solutions within the food processing industry, is seeking a detail-oriented and driven Project Manager to oversee complex equipment projects from order intake through installation and closeout. Review finalized sales quotes, project cost estimates, customer purchase orders, performance guarantees, and specifications; identify commercial and technical risks and partner with sales teams to resolve and negotiate as needed.
Ford Motor Company
Concord, NH
This team comprises several sub-teams, including: the Account & Privacy team, which enables customers to set up and manage their accounts, profiles, preferred settings, and privacy controls; and the Subscription Services (SSP) sub-team, which creates the platform that allows customers to discover and purchase Ford's digital services. Integrated Services creates and markets new customer products and experiences by integrating hardware, software, and services across Ford Blue, Model e, Ford Pro and Lincoln.
Community Financial System, Inc.
Manchester, New Hampshire
Assist customers in obtaining specialized services from other bank departments as necessary and provide help to customers with specific inquiries or service problems. Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
Ford Motor Company
Concord, NH
As a Senior Product Manager on the Fleet Management product team, you will be responsible for creating a world class user experience that focuses on driving outcomes and providing data for fleet managers. Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro.
Sunrise Senior Living
Kennebunk, ME
The Care Manager/“Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. + Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
Highmark Health
Concord, NH
Contribute to the definition, planning, and delivery of multiple product and technology projects, working with the executive sponsor (Director or higher) and other management as required to ensure achievement of the defined project goals. This requires a commitment to on-time/on-budget delivery, promoting a culture of collaboration among all project stakeholders, thinking and planning strategically in areas of risk mitigation and overall project direction, and a dedicated focus on bringing value to our customers.
Highmark Health
Concord, NH
Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignments, deadlines, and produce results, and be results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions all aspects product initiatives. + Ability to lead and influence others within a matrixed organization, and leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians; Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions.
Concord Hospital
Concord, NH
Responsible for overall management of the enterprise’s Financial Assistance program, ensuring that the highest level of assistance is provided to our patient population consistent with the organization’s Financial Assistance and Credit & Collection Policies. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.