Customer Service Manager - Advanced Manufacturing - Hybrid NH

Michael Page International

Rochester, New Hampshire

JOB DETAILS
SALARY
$95,000–$120,000 Per Year
JOB TYPE
Full-time
SKILLS
Acquisition Strategy, Aerospace and Defense, Analysis Skills, Business Solutions, Business Strategy, Coaching, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Service Operations, Customer Support/Service, Decision Support, ERP (Enterprise Resource Planning), Electricity, Establish Priorities, Industrial Engineering, Inside Sales, Leadership, MPI, Manufacturing, Manufacturing Management, Mentoring, Metrics, Order Management, Organizational Skills, People Management, Performance Analysis, Performance Metrics, Pricing, Problem Solving Skills, Process Improvement, Product Pricing, Quality Engineering, Relationship Management, Resolve Customer Issues, Sales, Sales Management, Sales Operations, State Laws and Regulations, Team Player, Time Management
LOCATION
Rochester, New Hampshire
POSTED
1 day ago
Customer Service ManagerOpportunity to lead customer service operations during an exciting phase. Hybrid Rochester, NH | Collaborative work environment.About Our ClientOur client is a privately operated advanced manufacturing organization specializing in highly engineered components and material solutions for customers operating in demanding industrial environments. The company serves a diverse customer base across transportation, aerospace, industrial processing, electrical infrastructure, medical, and other regulated markets where product reliability and performance are critical. Known for its technical expertise, collaborative culture, and customer-focused approach, the organization has built a strong reputation by solving complex application challenges rather than competing solely on price. Backed by significant investment and executing an aggressive growth strategy, the company is expanding both organically and through strategic acquisitions. This is an exciting opportunity to join a business that is investing in its people, systems, and long-term growth initiatives while maintaining a team-oriented culture.Job DescriptionCustomer Experience & Relationship ManagementLead day-to-day customer service operations while ensuring a high level of customer satisfaction across key accountsAct as the voice of the customer internally, communicating demand changes, technical requirements, and business impacts to cross-functional teamsTake ownership of customer issues and drive timely resolution through collaboration with operations, sales, quality, and engineering teamManage and mentor a team of customer service professionalsMonitor performance and provide coaching to ensure service excellence and adherence to company standardsDevelop training initiatives and knowledge-sharing resources to support team growthMaintain an organized workflow and establish priorities to meet customer expectationsQuoting, Pricing & Commercial SupportPrepare and manage quotations for custom-engineered productsSupport pricing initiatives and customer communications related to commercial activityTrack quotation activity and follow up with customers regarding open opportunitiesPartner with internal stakeholders to align pricing strategy with business objectivesProcess Improvement & ReportingAnalyze customer service metrics and operational data to identify improvement opportunitiesDevelop reports and performance measurements to support management decision-makingAssist with system enhancements, process improvements, and customer service best practicesSupport ERP/MRP and related business systems utilized within the organizationWork closely with sales, operations, engineering, quality, and leadership teams to support customer requirementsHelp coordinate responses to changing customer demand and production prioritiesMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantA successful Customer Service Manager should have:Proven experience in customer service, customer support, inside sales, account management, or order management within a manufacturing environmentPrevious leadership or supervisory experience preferredStrong customer-facing communication and relationship management skillsExperience resolving complex customer issues while maintaining professionalism and urgencyKnowledge of ERP, MRP, or similar business systemsStrong organizational, analytical, and problem-solving abilitiesAbility to collaborate effectively across operations, engineering, quality, and commercial teamsExperience working with custom manufacturing, engineered products, industrial components, or technical solutions is highly preferredWhat's on OfferCompetitive compensation packageOpportunity to join a growing manufacturing organization with significant investment backingCollaborative and team-oriented culture with strong leadership supportExposure to multiple functional areas of the business and executive leadershipLong-term career growth potential as the organization continues to expandComprehensive benefits package and professional development opportunitiesIf you're ready to take the next step in your career and make a meaningful impact in the advanced manufacturing industry, we encourage you to apply today!Contact Ava Poulopoulos Quote job ref JN-072026-7063161Job SummarySectorSalesSub SectorNew Business DevelopmentIndustryIndustrial / ManufacturingWhereNew HampshireContract TypePermanentConsultant NameAva PoulopoulosJob ReferenceJN-072026-7063161

About the Company

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Michael Page International

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.michaelpage.ca/