Customer Service Manager - Advanced Manufacturing - Hybrid NH
Michael Page International
- Rochester, New Hampshire
- 30+ days ago
- $95,000–$120,000 Per Year
- Full-time
Highlights
A successful Customer Service Manager should have: Proven experience in customer service, customer support, inside sales, account management, or order management within a manufacturing environment. Sector Sales Sub Sector New Business Development Industry Industrial / Manufacturing Where New Hampshire Contract Type Permanent Consultant Name Ava Poulopoulos Job Reference JN-072026-7063161
Numbers & Facts
| Location | Rochester, New Hampshire |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $95,000–$120,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
Description
Customer Service Manager
Opportunity to lead customer service operations during an exciting phase. Hybrid Rochester, NH | Collaborative work environment.
About Our Client
Our client is a privately operated advanced manufacturing organization specializing in highly engineered components and material solutions for customers operating in demanding industrial environments. The company serves a diverse customer base across transportation, aerospace, industrial processing, electrical infrastructure, medical, and other regulated markets where product reliability and performance are critical. Known for its technical expertise, collaborative culture, and customer-focused approach, the organization has built a strong reputation by solving complex application challenges rather than competing solely on price. Backed by significant investment and executing an aggressive growth strategy, the company is expanding both organically and through strategic acquisitions. This is an exciting opportunity to join a business that is investing in its people, systems, and long-term growth initiatives while maintaining a team-oriented culture.
Job Description
- Customer Experience & Relationship Management
- Lead day-to-day customer service operations while ensuring a high level of customer satisfaction across key accounts
- Act as the voice of the customer internally, communicating demand changes, technical requirements, and business impacts to cross-functional teams
- Take ownership of customer issues and drive timely resolution through collaboration with operations, sales, quality, and engineering team
- Manage and mentor a team of customer service professionals
- Monitor performance and provide coaching to ensure service excellence and adherence to company standards
- Develop training initiatives and knowledge-sharing resources to support team growth
- Maintain an organized workflow and establish priorities to meet customer expectations
- Quoting, Pricing & Commercial Support
- Prepare and manage quotations for custom-engineered products
- Support pricing initiatives and customer communications related to commercial activity
- Track quotation activity and follow up with customers regarding open opportunities
- Partner with internal stakeholders to align pricing strategy with business objectives
- Process Improvement & Reporting
- Analyze customer service metrics and operational data to identify improvement opportunities
- Develop reports and performance measurements to support management decision-making
- Assist with system enhancements, process improvements, and customer service best practices
- Support ERP/MRP and related business systems utilized within the organization
- Work closely with sales, operations, engineering, quality, and leadership teams to support customer requirements
- Help coordinate responses to changing customer demand and production priorities
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
A successful Customer Service Manager should have:
- Proven experience in customer service, customer support, inside sales, account management, or order management within a manufacturing environment
- Previous leadership or supervisory experience preferred
- Strong customer-facing communication and relationship management skills
- Experience resolving complex customer issues while maintaining professionalism and urgency
- Knowledge of ERP, MRP, or similar business systems
- Strong organizational, analytical, and problem-solving abilities
- Ability to collaborate effectively across operations, engineering, quality, and commercial teams
- Experience working with custom manufacturing, engineered products, industrial components, or technical solutions is highly preferred
What's on Offer
- Competitive compensation package
- Opportunity to join a growing manufacturing organization with significant investment backing
- Collaborative and team-oriented culture with strong leadership support
- Exposure to multiple functional areas of the business and executive leadership
- Long-term career growth potential as the organization continues to expand
- Comprehensive benefits package and professional development opportunities
If you're ready to take the next step in your career and make a meaningful impact in the advanced manufacturing industry, we encourage you to apply today!
Contact Ava Poulopoulos Quote job ref JN-072026-7063161
Job Summary
Sector Sales Sub Sector New Business Development Industry Industrial / Manufacturing Where New Hampshire Contract Type Permanent Consultant Name Ava Poulopoulos Job Reference JN-072026-7063161About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.