Resolves questions on loan terms, system codes, product types, functions, etc.,* Understand mortgage products, including Escrow Analysis, cushions, shortages, surpluses etc., Process payment of taxes, insurance, PMI, etc., Understand Variable plans, changes, interest rates, periodic rate caps, floors, ceiling, reamortizations etc.,* Coordinates with clients, account officers and appropriate units to ensure that clients are properly serviced, paperwork is properly executed and all operational arrangements are in place to service assigned accounts.* Provides guidance to clients on issues requiring immediate attention, including complaints, processing issues, account inquiries, product and services suggestions, etc.* Prepares various exception reports including Auto Debit rejects, ALDO Credit Notices, Metavante loan statements, etc.* Reverses all automatic payment overdrafts within established limits based on analysis of request and use of sound decision making.*