228 Results for

Customer Care Specialist Jobs in Albany, NY

No remote option; must work at a specified Cox location

Travel %.

Individual Contributor

Flexible Work Option.

Albany, NY23 days ago

To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers' required process, and undergo a series of clearances. Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers' clinical settings.

Albany, NY30+ days ago
Remote
  • $40,000–$60,000 Per Year
  • Full-time

i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.

  • Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing.

NY30+ days ago
  • $40,495.10–$52,643.64 Per Year

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  • Responsible for scheduling appointments and services for assigned service line (POD) via the scheduling system following established scripting and protocols promoting physician satisfaction and scheduling efficiencies on behalf of our patients.

    This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

  • Albany, NY30+ days ago

    Minimum Qualifications HS Diploma, Associates Preferred CHAA (or acquired within 2 years of hire) Strong computer skills 3 - 5 years experience Hospital or Physician office experience preferred Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Critical thinking ability regarding issues with financially securing payment Ability to discuss sensitive concepts with patients regarding financial obligations Excellent working knowledge of computer based applications with strong PC/keyboard skills.

    Department/Unit: Admitting Operations Work Shift: Night (United States of America) Salary Range: $46,215.00 - $60,080.00 The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing.

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