NewTravel Nurse RN - Case Manager - $40 to $45 per hour in Austin, TX TravelNurseSourceTravel Nurse RN - Case Manager - $40 to $45 per hour in Austin, TXAustin, TX$40–$45Licensed Clinical Social Worker/Registered Nurse License and 2+ years of physical health care management experience, 4-6+ years of physical health care management experience preferred. Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services!
NewTravel Nurse RN - Case Manager - $35 to $40 per hour in Austin, TX TravelNurseSourceTravel Nurse RN - Case Manager - $35 to $40 per hour in Austin, TXAustin, TX$35–$40Licensed Clinical Social Worker/Registered Nurse License and 2+ years of physical health care management experience, 4-6+ years of physical health care management experience preferred. Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services!
NewNurse Manager Postpartum Evenings St. David's North Austin Medical CenterNurse Manager Postpartum EveningsPflugerville, TXThe hospital also features the Texas Institute for Robotic Surgery, bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
NewTravel Nurse RN - Nurse Manager - $65 to $67 per hour in Austin, TX TravelNurseSourceTravel Nurse RN - Nurse Manager - $65 to $67 per hour in Austin, TXAustin, TX$65–$67Provides acute/primary care in a corporate environment/onsite clinic; assessing, planning, and providing patient care for employees & families of Client site. CPR/AED, EKG, phlebotomy, vaccine administration, use of Epic EMR, customer service.
Senior Product Manager, Service Delivery LawnStarterSenior Product Manager, Service DeliveryAustin, TXRemote$140,000–$170,000Full timeThis is a broad Senior PM role on the quality, trust, and communication side of service delivery — setting the right expectations on both sides, steering Pros to deliver great work, resolving conflicting interests fairly, and making our AI-powered support genuinely good. You'll own the eval systems — golden datasets, automated judges, regression detection, human-review sampling — that define what "good" means for an open-ended conversation, gate every change, and catch quality drift before a customer feels it.
NewRETAIL SALES AND MERCHANDISING MANAGER Micro CenterRETAIL SALES AND MERCHANDISING MANAGERAustin, TXp>Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future. 5+ years of leadership experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry.
NewRegistered Nurse Case Management Supervisor St. David's Medical CenterRegistered Nurse Case Management SupervisorRound Rock, TXThe Registered Nurse (RN) Case Management Supervisor is a working leader who promotes patient-centered care by coordinating the plan of care throughout the patient stay, managing length of stay, ensuring appropriate resource utilization, and developing a safe and appropriate discharge plan in collaboration with the multidisciplinary team. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
Production Manager Lennar HomesProduction ManagerAustin, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
NewLand Development Manager Lennar HomesLand Development ManagerAustin, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Oversee and manage all aspects of the field operations related to land development including erosion control, grading, wet utilities, dry utilizes, paving, sidewalks, landscaping, hardscaping, amenities, post construction as builts, certifications and compliance letters.
Manager, Customer Care & Sales Advisor Cable One IncManager, Customer Care & Sales AdvisorTXCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start! Host regular team meetings that are energetic and engaging where important information is communicated, associates can provide feedback, share ideas, ask questions, and have ownership in the overall success of the team.
Worldwide Quality Program Manager, Retail Customer Care Apple IncWorldwide Quality Program Manager, Retail Customer CareAustin, TXThe people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the.
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team) SEMrush Holdings IncCustomer Success Manager, Enterprise (Customer Success Enterprise, US Team)Austin, TX$23,000–$28,000 / yearEnsure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact. Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy.
Senior Program Manager, Self-Service Fan Care Electronic Arts IncSenior Program Manager, Self-Service Fan CareAustin, TXOwn the program strategy, sequencing, and integrated delivery of AI-driven Self-Service Fan Care initiatives, translating product and business strategy into coordinated execution and measurable fan and business outcomes across teams and timelines. Open Roles Role Detail General Information Locations: Austin, Texas, United States of America Role ID: 212050 Worker Type: Regular Employee Studio/Department: Fan Growth Work Model: Hybrid.
Care Manager Mir Care ConsultantsCare ManagerAustin, TexasTheir guidance leads families to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry, stress and time off of work for family caregivers through: Assessment and monitoring. Our objective is to assist our clients in managing and navigating challenges in aging as well as Adults with physical and mental disabilities and providing the highest quality of life.
Client Manager Home Care AccentCare IncClient Manager Home CareAustin, TX$50,000–$53,000 / yearCoordinates requests for home care services and initiation of care, gathers necessary case information, checks Caregiver availability, and schedules initial Caregivers based on case requirements and availability. We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place.
Product Manager - Mobile & Customer Portal Hippo Holdings IncProduct Manager - Mobile & Customer PortalAustin, TXHippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with: Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. Must Haves: 3+ years of experience in product management, including full ownership of the product backlog and leading the end-to-end software development lifecycle in collaboration with a team of at least four engineers, delivering impactful and user-focused solutions.
Manager, Customer Success Engineering DigitalOcean LLCManager, Customer Success EngineeringAustin, TXRemote$125,000–$153,000 / yearThe ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering "white-glove" experiences for strategic customers. What You'll Add to DigitalOcean: Experience: 5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.
NewCustomer Success Manager NucleinCustomer Success ManagerAustin, TXWorking closely with Customer Support, Training, Sales, Marketing, and Operations, the CSM proactively engages customers to optimize system performance, increase testing utilization, promote software and connectivity adoption, and identify opportunities to enhance the overall customer experience. · Segment and prioritize accounts based on business impact, utilization trends, and growth potential, developing targeted success plans in collaboration with Regional Sales Managers/Directors (RSMs/RSDs) and distribution partners.
Retail PT Night and Weekend Customer Service Manager The Michaels Companies IncRetail PT Night and Weekend Customer Service ManagerAustin, TXp>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Success Manager Therapy BrandsCustomer Success ManagerTXOur unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
Manager, Technical Customer Support, Focused Services Palo Alto Networks IncManager, Technical Customer Support, Focused ServicesAustin, TX$130,600–$211,200 / yearAs the Manager, Technical Customer Support, Focused Services, you will lead, empower, and build trust within a technical support team of Designated Support Engineers to identify and resolve complex issues in our established clients' networks. Outstanding communication and presentation skills, maintaining composure and a strong executive presence when engaging senior stakeholders, leading high-level customer interactions, PIRs, and QBRs.
Customer Success Manager CompuGroup MedicalCustomer Success ManagerAustin, TexasServe as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership. Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services.
Customer Success Manager (m/f/d) [Talentpool] KNIME.com AGCustomer Success Manager (m/f/d) [Talentpool]Austin, TXKNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise. Join our Customer Success Manager Talentpool and help us ensure our users realize lasting value from KNIME by driving adoption, measurable outcomes, and long-term success.
Senior Project Manager - Customer Systems Transformation (ASO) Apple IncSenior Project Manager - Customer Systems Transformation (ASO)Austin, TXWe are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.\n \nWe're looking for an exceptional Program/Project Manager that brings deep technical and execution proficiency, and has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce, Contact Center, or AI-enabled customer systems landscape.\n \nExperience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows. Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists.
Provider Program Manager - Provider Strat Value Base Care TriWest Healthcare AllianceProvider Program Manager - Provider Strat Value Base CareAustin, TXRemoteFull timeAs part of an assigned team, develops effective collaborative relationships with TriWest's inter and intra-departmental stakeholders and other SMEs, C-Suite executives, and other leaders in Operations, Health Care Services, Provider Network, and IT to ensure that TriWest meets contractual requirements and fulfills organizational objectives. The Provider Program Manager ensures that strategic, enterprise-wide programs are well defined, planned, tracked, and communicated in a consistent manner; is responsible for collaborating with C-Suite executives and other stakeholders; and is responsible for deliverables that meet defined requirements and for utilizing project management best practices.
FT Customer Experience Manager The Michaels Companies IncFT Customer Experience ManagerRound Rock, TXPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Retail Customer Engagement Manager The Michaels Companies IncRetail Customer Engagement ManagerAustin, TXPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
NewCustomer Experience Manager Brilliant EarthCustomer Experience ManagerAustin, TexasThe interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Senior Manager Customer Support DeepL SESenior Manager Customer SupportAustin, TXStakeholder mastery: Proven ability to build trust and influence with cross-functional peers across Sales, Customer Success, Professional Services, Product, Engineering, and Operations, as well as with senior stakeholders, communicating clearly and credibly to build alignment, drive action and deliver outcomes. Enable customer outcomes: Partner with Sales, Customer Success, and Professional Services to support customers throughout their journey, elevating the experience for all customers, delivering a differentiated premium support offering, and building trusted relationships that strengthen long-term partnership.
Customer Service Account Manager Parker Hannifin CorpCustomer Service Account ManagerAustin, TXp>Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Program Manager - Customer Experience Team Koch IncProgram Manager - Customer Experience TeamGeorgetown, TXDemonstrated success leading proactive customer experience improvements that increased responsiveness, strengthened relationships, and supported revenue growth or margin improvement. You will align Molex Aerospace & Defense Solutions (ADS) resources to customer priorities, translate customer requirements into actionable plans, and ensure commitments are delivered with speed, discipline, and operational rigor.
Senior Customer Success Manager BetterUp IncSenior Customer Success ManagerAustin, TXRemote$150,000–$175,000 / yearExtensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies (bonus points if you've worked with or for Disney!). CSMs partner with the Account Management, Solutions Design, and Delivery teams to drive adoption and deliver on value, which creates strong business cases for renewals and expansions.
Manager Trainee - Premium Customers Avis Budget Group IncManager Trainee - Premium CustomersTXli>Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions. Through our structured, hands-on program, you'll immerse yourself in operations, mastering the skills to enhance financial profitability, operational efficiency, and improve customer satisfaction while leading the teams.
Mgr, Customer Success Engineering Palo Alto Networks IncMgr, Customer Success EngineeringAustin, TXFor candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. Experience working with professional services platforms and working cross-functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management.
Enterprise Customer Account Manager UKGEnterprise Customer Account ManagerAustin, TXA successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.
NewCustomer Success Manager - Healthcare UiPathCustomer Success Manager - HealthcareAustin, TexasLeverage your previous experience working directly in or advising for core functions of a health system, preferably but not limited to Revenue Cycle Management, Patient Access, or Clinical Operations, to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio. The CSM orchestrates cross-functional teams across UiPath and customer organizations to ensure customers achieve their desired outcomes, maximize platform adoption, and identify opportunities for continued growth.
Customer Success Manager CompuGroup Medical SE & Co KGaACustomer Success ManagerAustin, TXli>Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership. Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services.
Senior Customer Success Manager, Texas Magic School IncSenior Customer Success Manager, TexasTXIn this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes: Portfolio Growth and Retention: You will manage a multimillion dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion. Leadership and Mentorship: You will scale our collective impact by contributing high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization.
Customer Success Manager - US Central n8n GmbHCustomer Success Manager - US CentralTexas, TXYou'll run a strong operating cadence across customer engagements - including kickoffs, success planning, executive business reviews, adoption reviews, and renewals - helping customers translate product usage into measurable business outcomes and clear ROI. As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US Central region, guiding customers from onboarding through scaled adoption and long-term expansion.
Care Manager, Telephonic Nurse 2 Humana IncCare Manager, Telephonic Nurse 2TXRemote$71,100–$97,800 / yearAs the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. In this pivotal role, you will support our Patient Management Program, focusing on individuals with specialized and complex health conditions, including autoimmune disorders, pulmonary diseases, neuromuscular disorders, infectious diseases, cancers, and other rare conditions.
Global Customer Success Senior Manager - Network - AMER Digital Realty Trust IncGlobal Customer Success Senior Manager - Network - AMERAustin, TXPlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture.
NewCustomer Success Manager, AI & Automation Small ImprovementsCustomer Success Manager, AI & AutomationAustin, TXRemote$70,000–$75,000 / year
Customer Service Manager - State Farm Agent Team Member JT Reisdorph - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberAustin, TXA Fast-Growing State Farm Agency is seeking a qualified professional to join their team for the role of Insurance Customer Care Specialist - State Farm Agent Team Member. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Specialized Customer Success Manager, CLM (Evisort) Workday IncSpecialized Customer Success Manager, CLM (Evisort)Austin, TX$95,000–$142,600 / yearYou will work in close collaboration with the Workday account team as a specialized overlay, bringing deep CLM domain expertise, product knowledge, and best practices to accelerate adoption and customer maturity against clearly defined success milestones. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).
Sr. Customer Success Manager - CCaaS Sprinklr IncSr. Customer Success Manager - CCaaSTX$110,000–$183,000 / yearThe CSM is able expertly program manage and prioritize initiatives across a portfolio of customers by developing a deep understanding of their customers business, processes, teams and technical architectures (tech stacks); this enables the CSM to prescribe use of Sprinklr products and features to solve high level business challenges and resolve organizational inefficiencies. Interest in continuously learning and advancing understanding of tech industry, customer experience technologies, technology platforms and solutions, AI advancement, and trends with top global brands Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Lead Customer Success Manager - CCaaS Sprinklr IncLead Customer Success Manager - CCaaSTX$134,000–$223,000 / yearThe Lead CSM is able expertly program manage and prioritize initiatives across a portfolio of customers by developing a deep understanding of their customers business, processes, teams and technical architectures (tech stacks); this enables the Lead CSM to prescribe use of Sprinklr products and features to solve high level business challenges and resolve organizational inefficiencies. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Customer Success Manager, Mid Market Atlassian CorpCustomer Success Manager, Mid MarketAustin, TX$109,800–$143,350 / yearAlong the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering).
Program Manager, Customer Success Strategy SailPoint IncProgram Manager, Customer Success StrategyTX$76,400–$128,856 / yearKey Responsibilities: CX Strategy & Lifecycle Design: Play a key role in designing the SailPoint CX strategy, developing and continually refining customer journey frameworks that drive adoption, retention, and advocacy at every touchpoint. Tooling Familiarity: Experience working with or alongside Customer Success platforms (e.g., Gainsight), marketing automation tools, or digital community/self-service platforms to deliver scaled programs.
Customer Success Manager - Healthcare UiPath IncCustomer Success Manager - HealthcareTXul>Leverage your previous experience working directly in or advising for core functions of a health system, preferably but not limited to Revenue Cycle Management, Patient Access, or Clinical Operations, to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio. The CSM orchestrates cross-functional teams across UiPath and customer organizations to ensure customers achieve their desired outcomes, maximize platform adoption, and identify opportunities for continued growth.
Customer Experience Assistant Manager Brilliant Earth Group IncCustomer Experience Assistant ManagerAustin, TXPosition Overview: The Customer Experience Assistant Manager for our Austin showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call!