Postpartum Newborn Nursery Nursing Manager St. David's North Austin Medical CenterPostpartum Newborn Nursery Nursing ManagerCedar Park, TXThe hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Emergency Services Nursing Manager St. David's North Austin Medical CenterEmergency Services Nursing ManagerRound Rock, TXThe hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Nurse Manager Postpartum Evenings St. David's North Austin Medical CenterNurse Manager Postpartum EveningsAustin, TXThe hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
NewEnvironmental Services Manager - Austin / Round Rock Market AramarkEnvironmental Services Manager - Austin / Round Rock MarketRound Rock, TXAramark Healthcare+ is seeking an Environmental Services Manager - Austin / Round Rock market for the Baylor Scott and White Outpatient Clinics for the Austin / Round Rock area in Texas. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers.
Endoscopy Manager RN St. David's North Austin Medical CenterEndoscopy Manager RNRound Rock, TXThe hospital also features the Texas Institute for Robotic Surgery , bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
NewPACU Manager St. David's Medical CenterPACU ManagerRound Rock, TXAdditional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
NewAssistant Property Manager AustinVestors Property ManagementAssistant Property ManagerLeander, TX$60,000–$65,000 / yearAustinVestors is one of Central Texas' fastest-growing residential property management companies, managing more than 650 homes throughout the Austin area. We're building a modern property management company by combining outstanding people, innovative technology, AI-powered systems, and exceptional customer service.
Revenue Cycle Optimization Program Manager Stamford American International HospitalRevenue Cycle Optimization Program ManagerAustin, TX$74.73–$99.04 / hourThe Revenue Cycle Optimization Program Managers project scope will span across the enterprise requiring collaboration with the School of Medicine Directors of Finance and Administration, SHC, Stanford Medicine-Partners, and Tri-Valley Hospital and Ambulatory Directors, IT, as well as various SHC Revenue Cycle Leadership. Ability to communicate effectively and act as a thought leader at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, change management, consulting and advising, as well as prepare clear, comprehensive written and oral reports and materials.
Sales Care Transition Coordinator - Hospice VitalCaring GroupSales Care Transition Coordinator - HospiceRound Rock, TXThis is a high-impact, relationship-driven role that blends healthcare sales, care coordination, and partnership development to support both patient outcomes and organizational growth. The Care Transition Coordinator (CTC) plays a vital role in connecting patients, families, and healthcare partners to VitalCaring’s hospice services.
Registered Nurse Case Management Supervisor St. David's Medical CenterRegistered Nurse Case Management SupervisorRound Rock, TXThe Registered Nurse (RN) Case Management Supervisor is a working leader who promotes patient-centered care by coordinating the plan of care throughout the patient stay, managing length of stay, ensuring appropriate resource utilization, and developing a safe and appropriate discharge plan in collaboration with the multidisciplinary team. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
Product Manager, Digital Buying & Selling Lennar HomesProduct Manager, Digital Buying & SellingAustin, TX$107,400–$134,200 / yearFull timeDevelop and drive a highly visible roadmap and work closely with data science, design, UX, and engineering to bring new features to market, using AI to accelerate discovery, generate and pressure-test feature hypotheses, and move from insight to decision faster. We reasonably expect the base compensation offered for this position to range from an annual salary of $107,400.00 - $134,200, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
Purchasing Manager Lennar HomesPurchasing ManagerAustin, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
NewCustomer Care Manager M/I Homes, Inc.Customer Care ManagerAustin, TXMinimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa.
Software Engineering Manager - Customer Care and Aftersales General Motors CoSoftware Engineering Manager - Customer Care and AftersalesAustin, TX$160,000–$290,000 / yearThis leader will manage an established engineering team and a critical portfolio supporting dealer parts order entry, retail inventory management, and order visibility, while remaining technically hands-on through design reviews, pull requests, debugging, and selective development work aligned to GM's SaaS First, Cloud First, AI First direction. Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities.
Manager, Customer Care & Sales Advisor Cable One IncManager, Customer Care & Sales AdvisorTXCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start! Host regular team meetings that are energetic and engaging where important information is communicated, associates can provide feedback, share ideas, ask questions, and have ownership in the overall success of the team.
New["Customer Service Manager","Customer Service Manager"] Woods Comfort Systems["Customer Service Manager","Customer Service Manager"]San MarcosPrior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environmentsHome Services experience highly preferredServiceTitan Experience highly preferredPassionate About People: Individuals who genuinely care about making a positive impact on the lives of others. Overview As our Customer Service Manager, you''ll play a pivotal role in our team''s success by leading and inspiring a team of customer service representatives to deliver outstanding performance.
NewCustomer Service Manager, Airport Customer Experience (Austin, TX, US) American Airlines MexicoCustomer Service Manager, Airport Customer Experience (Austin, TX, US)Austin, TXOur 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation.
Nurse Manager Transitions of Care (Community Transitions Care Team) TRAVIS COUNTY HEALTHCARE DISTRICTNurse Manager Transitions of Care (Community Transitions Care Team)Austin, TXThe Nurse Manager will support the triad leadership team in making decisions that best support clinical staff, extended care team members and providers to ensure patients obtain access to care that is timely, effective, efficient, and safe. Provides support to the site Triad management team to ensure the clinical services team supports the overall operational and fiscal activities of the site to include staffing levels, budgets, financial and operating goals such as productivity and quality.
Customer Service Manager Woods Comfort SystemsCustomer Service ManagerSan Marcos, TexasFull timeOverview: As our Customer Service Manager, you'll play a pivotal role in our team's success by leading and inspiring a team of customer service representatives to deliver outstanding performance. KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.
Senior Customer Engineering Manager, Majors - Texas Cloudflare IncSenior Customer Engineering Manager, Majors - TexasTXGo-To-Market & Revenue Strategy: Partner directly with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities, ensure seamless technical execution (PoCs, architectural reviews), and drive revenue growth across both new acquisition and account expansion targets. Cross-Functional Collaboration: Serve as the strategic bridge between your field team and Cloudflare's Product, Engineering, and Customer Success organizations to advocate for customer feature requests, share competitive intelligence, and refine market positioning.
Care Manager Mir Care ConsultantsCare ManagerAustin, TexasTheir guidance leads families to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry, stress and time off of work for family caregivers through: Assessment and monitoring. Our objective is to assist our clients in managing and navigating challenges in aging as well as Adults with physical and mental disabilities and providing the highest quality of life.
Customer Experience Manager (Austin TX) NWN CarouselCustomer Experience Manager (Austin TX)Austin, TexasRemoteAdditional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.
Customer Success Manager Vironix AICustomer Success ManagerAustin, TX3–7 years of customer success, account management, or client services experience — ideally in health tech, SaaS, or a data-driven B2B environmentGenuine comfort with data: you can pull a report, build a dashboard, interpret trends, and translate numbers into a compelling story for a physician. Startup DNA: you don't wait to be told what to do, you figure it out, build it, then make it repeatableFamiliarity with customer success platforms, CRMs, and data/reporting tools — bonus points for experience in RPM, CCM, or value-based care.
Customer Success Manager NucleinCustomer Success ManagerAustin, TXWorking closely with Customer Support, Training, Sales, Marketing, and Operations, the CSM proactively engages customers to optimize system performance, increase testing utilization, promote software and connectivity adoption, and identify opportunities to enhance the overall customer experience. · Segment and prioritize accounts based on business impact, utilization trends, and growth potential, developing targeted success plans in collaboration with Regional Sales Managers/Directors (RSMs/RSDs) and distribution partners.
Customer Success Manager Vironix AICustomer Success ManagerAustin, TexasThis is a high-ownership role sitting at the intersection of clinical operations and technology — you'll be the face of Vironix to our physician and practice partners, ensuring they see measurable value, stay retained, and grow with us. Vironix Health is an Austin-based health technology company transforming chronic care through AI-powered remote patient monitoring (RPM) and chronic care management (CCM).
Manager, Technical Customer Support, Focused Services Palo Alto Networks IncManager, Technical Customer Support, Focused ServicesAustin, TX$130,600–$211,200 / yearAs the Manager, Technical Customer Support, Focused Services, you will lead, empower, and build trust within a technical support team of Designated Support Engineers to identify and resolve complex issues in our established clients' networks. Outstanding communication and presentation skills, maintaining composure and a strong executive presence when engaging senior stakeholders, leading high-level customer interactions, PIRs, and QBRs.
Customer Success Manager, SLED NinjaOneCustomer Success Manager, SLEDAustin, TexasLocation: Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri) What You’ll Be Doing SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. You’ll serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of NinjaOne’s IT management solutions while helping them modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.
Client Manager Home Care AccentCare, Inc.Client Manager Home CareAustin, Texas$50,000–$53,000 / yearCoordinates requests for home care services and initiation of care, gathers necessary case information, checks Caregiver availability, and schedules initial Caregivers based on case requirements and availability. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place.
Senior Project Manager - Customer Systems Transformation (ASO) Apple IncSenior Project Manager - Customer Systems Transformation (ASO)Austin, TXWe are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.\n \nWe're looking for an exceptional Program/Project Manager that brings deep technical and execution proficiency, and has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce, Contact Center, or AI-enabled customer systems landscape.\n \nExperience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows. Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists.
Customer Experience Manager (Austin TX) Carousel Industries of North America IncCustomer Experience Manager (Austin TX)Austin, TXRemoteAdditional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.
Customer Engineer Manager - Austin, TX - (M3) Applied Materials IncCustomer Engineer Manager - Austin, TX - (M3)Austin, TX$88,000–$121,000 / yearLI Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company's employee stock purchase program and a subscription to wellbeing tools.
Customer Success Manager (m/f/d) [Talentpool] KNIME.com AGCustomer Success Manager (m/f/d) [Talentpool]Austin, TXKNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise. Join our Customer Success Manager Talentpool and help us ensure our users realize lasting value from KNIME by driving adoption, measurable outcomes, and long-term success.
Client Care Manager PCS AccentCare, Inc.Client Care Manager PCSAustin, Texas$45,000–$48,000 / yearOversees the day to day activities of the assigned Team staff, including recruiting, hiring, assessment activity, staffing / scheduling, risk management requirements, timekeeping requirements, and all compliance and human resource needs. Responsible for the overall quality and depth of the segment Caregiving pool; meeting Care Partner, Client and Referral Source Satisfaction goals, adherence to Company Policy and Procedure and Compliance guidelines.
Senior Customer Success Manager BetterUp IncSenior Customer Success ManagerAustin, TXRemote$150,000–$175,000 / yearExtensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies (bonus points if you've worked with or for Disney!). CSMs partner with the Account Management, Solutions Design, and Delivery teams to drive adoption and deliver on value, which creates strong business cases for renewals and expansions.
Customer Success Manager Automation Anywhere IncCustomer Success ManagerTXRemote$215,000–$225,000 / yearIts APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Chronic Care Manager (Remote - Compact States) Harris Computer SystemsChronic Care Manager (Remote - Compact States)Austin, TXRemoteCare Managers are expected to complete due diligence on 100% of their assigned patients and complete billable encounters on 90% of the patients they are assigned each month unless patients are unable to participate due to current health conditions. High Speed Internet (Minimum Download - 18mbps/Upload 6mbps) and either a Desktop or Laptop computer in good working order (Has to be operation system of Windows or Mac) NO Chromebooks, iPads, or tablets.
NewREGISTERED NURSE MANAGER - NEONATAL INTENSIVE CARE UNIT Progeny HR Solutions LLCREGISTERED NURSE MANAGER - NEONATAL INTENSIVE CARE UNITAustin, TexasCurrently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation- FT/PT/PRN colleagues with a compact license from a state other than Texas must: apply for Texas RN license within 60 days from hire / obtain current TX RN license within 6 months of application for TX RN license. Registered Nurse Manager candidates for the Neonatal Intensive Care Unit will have the following job responsibilities: You will support efforts to reduce variation in clinical practice and improve efficiency, effectiveness, and cost.
NewManager Customer Operations Communications & Employee Engagement AbbVie IncManager Customer Operations Communications & Employee EngagementAustin, TXDevelop creative communications campaigns and employee experiences in partnership with Austin leaders and relevant functions to bring colleagues together, strengthen connection to the organization, and build awareness, participation, and community around shared priorities. A core focus of the role will be establishing a strong, consistent cadence of Austin site and leadership communications, including quarterly and end-of-quarter updates, local town halls, site materials, employee announcements, and engagement campaigns.
Customer Success Manager - Guided US Central n8n GmbHCustomer Success Manager - Guided US CentralTXYou'll run a strong operating cadence across customer engagements - including kickoffs, success planning, executive business reviews, adoption reviews, and renewals - helping customers translate product usage into measurable business outcomes and clear ROI. As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US Central region, guiding customers from onboarding through scaled adoption and long-term expansion.
NewCustomer Success Manager JAMF Corp.Customer Success ManagerAustin, TX$64,340–$119,000 / yearWith Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. This highly visible, customer-facing role requires a blend of strategic thinking, relationship management, technical fluency in the Apple ecosystem, and expertise in the SaaS customer lifecycle.
Customer Service Account Manager Parker Hannifin CorpCustomer Service Account ManagerAustin, TXParker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceTXPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Senior Manager, Supply Chain & Customer Operations ZT SystemsSenior Manager, Supply Chain & Customer OperationsGeorgetown, TXPlease be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. Partner cross-functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives.
Customer Success Manager CompuGroup Medical SE & Co KGaACustomer Success ManagerAustin, TXServe as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership. Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services.
Enterprise Customer Account Manager UKGEnterprise Customer Account ManagerAustin, TXA successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.
Pooled Customer Success Manager, SMB Muck RackPooled Customer Success Manager, SMBAustin, TXRemote$55,000–$60,000 / yearMuck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes. Maintain accurate renewal and opportunity data in team dashboards to support retention and upsell opportunities as well as maintaining a clean and updated Dashboard of daily tasks and cases.
NewSenior Customer Success Manager - Mid-Market, TX Magic School IncSenior Customer Success Manager - Mid-Market, TXTXIn this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes: Portfolio Growth and Retention: You will manage a portfolio of approximately 50-75 mid-market districts while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion. Leadership and Mentorship: You will scale our collective impact by contributing high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization.
Product Manager, Customer Support Shopping Applications, Apple Store Online Apple IncProduct Manager, Customer Support Shopping Applications, Apple Store OnlineAustin, TXDemonstrated ability to communicate effectively and influence at all levels of an organization Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally BA/BS degree or 7+ years professional experience in a directly relatable roleExperience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall) Understanding of and application of AI within a contact center environment Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter Demonstrated experience being an interface between business and technical teams. Understanding and explaining complex business processes, systems, and tools with a keen focus on upstream/downstream impact Monitoring data and trends to identify product gaps and issues and solve them Leading user roundtables and gathering customer/user insights to inform business and technical decisions4+ years of professional experience in Product Management for e-commerce or a consumer digital product development Record of leading complex technical projects with direct ownership of a product portfolio.
Manager, Customer Retention Cable One IncManager, Customer RetentionTXThis role leads retention initiatives across the customer lifecycle, using data, insights, and cross-functional partnership to identify risk, address customer needs, and improve long-term value. Job Description: The Manager, Customer Retention is responsible for developing and executing strategies that reduce churn, strengthen customer loyalty, and improve the overall customer experience.
Lead Customer Success Manager - CCaaS Sprinklr IncLead Customer Success Manager - CCaaSTX$134,000–$223,000 / yearThe Lead CSM is able expertly program manage and prioritize initiatives across a portfolio of customers by developing a deep understanding of their customers business, processes, teams and technical architectures (tech stacks); this enables the Lead CSM to prescribe use of Sprinklr products and features to solve high level business challenges and resolve organizational inefficiencies. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.