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1,417 Results for

Customer Care Manager Jobs in Detroit, MI

No remote option; must work at a specified Cox location

Travel %.

Individual Contributor

Flexible Work Option.

18 days ago

Rochester Hills, MI

p>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

30+ days ago

Detroit, MI

Provides professional discharge planning services through assessments, and coordination of post hospital care needs to patients and their families; providing them with resources and choices to effectively link them to the needed level of emotional, medical and spiritual care. Assesses patient and family needs for support and community service needs (Meals on Wheels, Sitters, etc.); educates and refers them to community resources, access to services, arrange for appointments and establishes rapport with other agencies.

29 days ago

Southfield, Michigan

Working closely with waiver members, caregivers, and other stakeholders in the business, the Care Manager’s goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.

10 days ago

Rochester, MI
  • $100,000–$150,000 / year

For more information, please visit us at www.axsome.com and follow us on LinkedIn and X. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer's disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States.

18 days ago

Detroit, MI
  • $100,000–$150,000 / year

For more information, please visit us at www.axsome.com and follow us on LinkedIn and X. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States.

18 days ago

Detroit, MI
  • $145,000–$165,000 / year

Bausch + Lomb is seeking a high performing Regional Sales Manager to lead a team of 9-10 Vision Territory Managers (VTM) selling to both independent and retail affiliated Eye Care Practitioners (ECP) in the New England region, with a relentless focus on driving revenue growth by way of exceptional sales execution, personnel development through coaching, and strengthening customer partnerships. 3+ years of healthcare sales management experience in addition to 7+ years of healthcare and/or B2B sales experience (eye health industry preferred) is required, along with a documented track record of success (attainment to goals, awards, formal recognition) in those roles.

30+ days ago
New

Rochester Hills, MI

This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/.

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy.

6 days ago
New

Detroit, MI

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Must possess the following personal qualities: Self-directed; Flexible and Committed to the Team Concept; Demonstrate Teamwork; Initiative, and Willingness to Learn; Be Open to New Learning Experiences, Accepts and Respects Diversity without Judgment; Demonstrates Customer Service Values. The Assistant Clinical Manager is to assist in the development, implementation, and monitoring of budgets, quality improvement programs, staffing levels, goals, objectives, regulatory compliance, and policies within the department.

3 days ago

MI
Remote
  • $71,100–$97,800 / year

p>The Field Care Manager Nurse 2 assesses and evaluates members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.

  • Focuses on supporting members and/or caregivers using an interdisciplinary approach to access social, housing, educational, and other services-regardless of funding source-to meet identified needs.

    • 30+ days ago

    Auburn Hills, MI

    p>The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans.

  • Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot).

    • 30+ days ago

    Auburn Hills, MI

    Build and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.

    30+ days ago

    MI

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  • Leverage your previous experience working directly in or advising for core functions of a health system, preferably but not limited to Revenue Cycle Management, Patient Access, or Clinical Operations, to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio. The CSM orchestrates cross-functional teams across UiPath and customer organizations to ensure customers achieve their desired outcomes, maximize platform adoption, and identify opportunities for continued growth.

    • 13 days ago

    Bloomfield Hills, MI

    The Care Manager/“Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.

    30+ days ago

    Pontiac, MI

    Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

    30+ days ago

    Bloomfield Hills, MI

    Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse). Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications.

    30+ days ago
    CVS Health Corp logo

    Work At Home-Michigan, MI
    • $60,522–$129,615 / year

    Job Summary: The Care Manager-Registered Nurse is a key member of our Special Needs Plan (SNP) care team, responsible for coordinating care for members who often face multiple chronic medical and behavioral health conditions, as well as various social determinants of health (SDoH) needs. Additionally, the Care Manager develops and implements individualized care plans, monitors member progress, advocates for necessary services, and collaborates with the interdisciplinary care team to ensure optimal health outcomes.

    22 days ago

    Pontiac, MI

    Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

    30+ days ago

    Detroit, MI
    • $100,000–$150,000 / year

    LTC SAMs must understand: payer requirements, pharmacy fulfillment processes, patient access programs, reimbursement tools such as cover my meds Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers' confidence to prescribe Axsome medications for appropriate patients Communicate territory activity in an accurate and timely manner as directed by management Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results Successfully complete all training classes in a timely manner Complete administrative duties in an accurate and timely fashion Manage efforts within assigned promotional budget Effectively collaborate across all corporate functions Attend medical congresses and society meetings as needed Ensure timely access for patients through patient services and savings programs Overnight travel as indicated by the needs of the business Additional responsibilities as assigned Qualifications / Requirements Bachelor's degree from an accredited college or university Minimum of 5 years of pharmaceutical/biotech sales experience, including 2+ years in LTC or account-based selling environments Demonstrated experience delivering outstanding results, including Top 10% or Elite/President's Club performance Launch experience strongly preferred Must live within the geography of the assigned territory Experience collaborating with cross-functional teams, utilizing differential resources to achieve business goals Proven ability to successfully manage multiple tasks concurrently under accelerated timelines in a dynamic environment Ability to thrive with ambiguity and business environments with high expectations Patient support services experience a plus Strong digital marketing aptitude Strong interpersonal, presentation, and communication skills Frequent driving, including extended periods of time behind the wheel Prolonged sitting and standing as part of daily job functions Ability to lift and carry up to 30lbs regularly Overhead reaching required to close and secure liftgates or similar equipment Salary & Benefits The anticipated salary range for this role is $100,000 - $150,000. Develop a comprehensive and effective territory business plan inclusive of account plans for targeted LTC facilities aimed at achieving and exceeding quarterly & annual goals established by commercial leadership Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines Develop strong customer relationships by better understanding the customer's needs Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials) Navigate Market Access and Reimbursement.

    30+ days ago

    MI
    • $100,000–$150,000 / year

    Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer's disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States.

    Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.

    21 days ago

    Mount Clemens, MI

    li>Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.

  • Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.

    • 30+ days ago

    Mount Clemens, MI

    li>Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.

  • Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.

    • 30+ days ago

    Dearborn, MI

    p>The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs. In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.

    10 days ago

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