560 Results for

Customer Care Manager Jobs in Baltimore, MD

Jobs

Bel Air, MD30+ days ago

$50,500–$80,000 Per Year

Our ideal candidate is an experienced professional with a strong financial acumen, a passion for agriculture, experience managing a large portfolio, and a commitment to helping farmers achieve their goals through personalized loan solutions. Makes periodic calls on loan customers to evaluate management, inspect collateral, detect signs of potential financial problems, or uncover opportunities for additional lending.

New!

Parkville, MD3 days ago

$95,000–$108,000 Per Year

Location: Oak Crest Village by Erickson Senior LivingJoin our team as the RN Delegating Nurse (also known as RN Wellness Manager at Erickson Senior Living) oversees the care performance of the teams within our 25-residnet Assisted Living and 40-resident Memory Care neighborhoods and is committed to providing clinical care at the highest practicable level using the Erickson Person-Center Approach model of care. Tracks and trends/analyze clinical quality areas within Assisted Living and Memory Care including wound care, infection control, falls risk reduction, pain management, weight loss, and dehydration and develops corrective action plans, implements plan and evaluates results of plan identified areas of concerns.

New!

Baltimore, MD1 day ago

$100,588–$180,419

In the absence of the Director of Nursing, maintains communication with the Senior Director of Nursing and Patient Care Services, unit-based associates, Medical Director, providers, other nurse leaders, and personnel from other departments for the purpose of coordinating operations among the unit/department, clinical nursing division, and hospital/entity. Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including, but not limited to, reading the appropriate literature, attending related seminars and conferences, and maintaining membership in professional nursing associations.

New!

Baltimore, MD1 day ago

$89,065–$162,801

Attributed beneficiaries receive a follow up interaction from the practice within 2 days for hospital discharge and within one week for Emergency Department (ED) discharges; Coordinates referral management for attributed beneficiaries seeking care from high-volume and/or high-cost specialists as well as EDs and hospitals; Facilitates connection to services for patients who may benefit from behavioral health services including: patients with serious mental illness patients with substance use disorders' patients with depression anxiety or other mental health conditions patients with behavioral and social risk factors and BH issues patients with multiple co-morbidities and BH issues; Assists with identifying patients to participate in the Patient-Family/ Caregiver Advisory Council (PFAC) and help to organize and facilitate the PFAC annual meetings; Engages attributed beneficiaries and caregivers in a collaborative process for advance care planning (MOLST Advanced Directives Proxy). In collaboration with the interdisciplinary care team acts as primary care team agent for the coordination of care for a panel of attributed Medicare beneficiaries by ensuring the following: Ensures attributed beneficiaries have timely access to care (same day or next day access to the patient's own practitioner and/or care team for urgent care or transition management); Facilitates use of alternatives for care outside of the traditional office visit to increase access to the care team and the practitioner such as e-visits phone visits group visits home visits and visits in alternate locations (senior centers assisted living) captured in the medical record; Assists patients with scheduling appointments with providers including annual wellness visits.

New!

Bel Air, MD2 days ago

$1,878.21–$2,099.18

Prime Time Healthcare is seeking dynamic individuals like you to join our team in Bel Air, MD and make a real impact in patient care! Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc.

New!

Annapolis, MD2 days ago

$1,708.50–$1,909.50

Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc. As an integral part of our team, you'll collaborate closely with fellow healthcare professionals, ensuring every patient receives the highest level of care possible.

New!

Baltimore, MDToday

$27.90–$41.85 Per Hour

Incorporates social, cultural/ethnic, emotional and spiritual aspects of the patient and family into the discharge/psychosocial assessment and the plan of care; demonstrates competency in knowledge base of community resources to address identified needs. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Washington, DC10 days ago

$48,000–$91,000

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

McLean, VA10 days ago

We are looking for self-motivating employees who are proficient in and can lead all aspects of the pre-award capture lifecycle in areas of Defense and Military, to include opportunity identification, research, teaming conversations, negotiations, and proposal leadership (working closely with a proposal team). Must be experienced with leading task order capture efforts for one or more large-scale Defense and Military IDIQ contracts, to include developing overall IDIQ capture strategies, creatively and dynamically organizing efforts for maximum efficiency, and driving actions and priorities.

New!

Hanover, MD2 days ago

$2,110–$2,110

Job Title: Utilization Review Nurse Profession: Registered Nurse Specialty: Utilization Management Duration: 13 weeks Shift: Day Hours per Shift: 8:30 AM - 5:00 PM Experience: - Minimum 5 years of RN experience - Current experience in Utilization Review - Managed care experience preferred License: - Active RN License Certifications: - BLS or MED-TEST not required Must-Have: - Proficiency in InterQual and/or Milliman criteria software systems - Recent experience with referral platforms such as Epic, NaviHealth, or AllScripts - Experience in a high production environment Description: The Utilization Review Nurse is responsible for managing health plan members in acute care and rehabilitative facilities. Proactively initiating discharge planning for members, including identifying post-discharge needs and coordinating referrals.

New!

Bel Air, MD2 days ago

$2,044–$2,044

Interpersonal Skills – ability to work with diverse personnel (professional and support staff) while maintaining a positive demeanor and professional appearance. Cognitive Demands - capable of managing frequent interactions with the public and customers and meeting deadlines under pressure.

New!

Rosedale, MD2 days ago

$1,955–$1,955

New!

Baltimore, MD2 days ago

$1,736–$1,736

New!

Falls Church, VA2 days ago

$2,190–$2,190

New!

Silver Spring, MD1 day ago

The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.

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Arlington, VA1 day ago

New!

Washington, DC1 day ago

New!

Arlington, VA1 day ago

New!

Baltimore, MD2 days ago

$1,796.20–$2,007.52

New!

Falls Church, VA2 days ago

$2,230.62–$2,493.04

Prime Time Healthcare is seeking dynamic individuals like you to join our team in Falls Church, VA and make a real impact in patient care! Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc.

New!

Chevy Chase, MD1 day ago

We believe that empowering our veterinarians and veterinary technicians with easily accessible specialized knowledge results in the most positive outcomes for our patients and helps you continually expand your clinical capabilities. Located on the ground floor of The Camille, a luxury mixed-use development on Wisconsin Avenue, the hospital benefits from unmatched visibility, a built-in client base of residents, and a highly walkable neighborhood with strong foot traffic.

New!

ABER PROV GRD, MD2 days ago

Shall provide input into the development of classified and unclassified PM PNT and COE objectives, requirements analysis, strategies, schedules, documentation, business case analysis, acquisition planning, policy implementation, and achievement of milestone objectives in support of milestone decisions, COE version updates, and PNT and Army enterprise PNT architecture development. The PM PNT provides administrative, business management, programmatic contracting, information technology (IT), program management, engineering, logistics, test and evaluation (T&E), training, operations, security, technology protection, foreign military sales, and acquisition and strategic planning services to the Army director PNT systems.

New!

Havre de Grace, MDToday

$130,000–$160,000 Per Year

Here’s what to expect when interacting with us:•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com•We may also contact you via text message from an identified NVA representative for recruiting-related communication•All job opportunities and applications are hosted on our official careers site: careers.nva.com•There is no cost or confidential information required to apply or be considered for a positionIf you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. We are currently comprised of 3 full-time and 3 part-time veterinarians and provide a broad range of services including an in-house lab, digital dental radiography, laser therapy, dentistry, diagnostic ultrasounds, EKGs, and soft tissue surgery.

New!

Arlington, VA3 days ago

Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.

Arlington, VA28 days ago

Temporary
Contractor
Full-time

Qualifications: • Requirement - At least 5-7 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud. The portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services.

Washington (Remote), Washington30+ days ago

Remote

$114,400–$124,800 Per Year

Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

Millersville, MD30+ days ago

$70,600–$94,150 Per Year

Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company.

Millersville, Maryland30+ days ago

$70,600–$94,150 Per Year

Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Overview: We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company.

Elkridge, MD30+ days ago

Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals. Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.

Rockville, MD28 days ago

$102,250–$110,000 Per Year

Washington, DC30+ days ago

Remote

This job implements effective utilization management strategies including: review of appropriateness of health care services, application of criteria to ensure appropriate resource utilization, identification of opportunities for referral to a Health Coach/case management, and identification and resolution of quality issues. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._.

Washington, DC30+ days ago

A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.

New!

Joint Base Anacostia-Bolling, DC5 days ago

Full-time

The Customer Relations Manager supports the User Experience (UX) Manager in delivering strategic UX initiatives and projects, oversees customer experience and quality assurance efforts, and uses customer feedback, surveys, and analytics to drive service improvements. This role is responsible for managing customer relationships, strengthening partnerships, and ensuring a high-quality customer and user experience through proactive engagement, strategic analysis, and continuous improvement initiatives.

Arlington, VA8 days ago

Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.

Washington, DC30+ days ago

Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

Rockville30+ days ago

Remote

Baltimore, Maryland27 days ago

$61,838–$111,259 Per Year

Attributed beneficiaries receive a follow up interaction from the TOC Care manager coordinator within 2 business days for hospital discharge and within one week for Emergency Department (ED) discharges; Coordinates referral management for attributed beneficiaries seeking care from high-volume and/or high-cost specialists as well as EDs and hospitals; Facilitates connection to services for patients who may benefit from behavioral health services including: patients with serious mental illness patients with substance use disorders' patients with depression anxiety or other mental health conditions patients with behavioral and social risk factors and BH issues patients with multiple co-morbidities and BH issues; elevates patients requiring longitudinal / ongoing care management needs following discharge to the CTO Lead Care manager MDPCP Social needs teams and or MDPCP Amb pharmacist where appropriate. In collaboration with the interdisciplinary care team acts as primary care team agent for the episodic care needs and coordination of care for a panel of attributed Medicare beneficiaries following discharge by ensuring the following: Ensures attributed beneficiaries have timely access to care (same day or next day access to the patient's own practitioner and/or care team for urgent care or transition management); Assists patients with scheduling appointments with providers including annual wellness visits.

Arlington, VA30+ days ago

Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse). + Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications.

Baltimore, Maryland14 days ago

$89,065–$162,801 Per Year

Falls Church, VA30+ days ago

The Care Manager/“Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. + Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.

Annapolis, MD30+ days ago

The Wound Reconstruction and Care Account Manager will be a responsible for Integra's Integra Skin, PriMatrix and OmniGraft, product lines and solely responsible for supporting the sales of these products for a defined territory within the Hospital OR/Surgery and post-acute wound care setting. Primary responsibility will be to achieve or exceed defined territory sales revenue targets through strategic planning, relationship building, new account targeting, extensive product knowledge and exceptional customer service.

Annapolis, MD30+ days ago

Build strong executive relationships (CHRO, CIO, CFO, COO, etc) across the account by leveraging your sales management team, leveraging UKG executive sponsors and leveraging in-person meetings and interactions. • Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience when necessary.

Washington, DC30+ days ago

Remote

$59,300–$80,900 Per Year

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. The Care Manager, Telephonic Behavioral Health 2, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members/care givers toward and facilitates interaction with resources appropriate for the care and wellbeing of members.

Washington, DC28 days ago

$59,092–$62,487.36 Per Year

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. Provides geriatric care assessment, case management, care navigation, and resource referral to clients in the form of one-on-one support sessions, family meetings, and group sessions.

Baltimore, MD29 days ago

Remote

Full-time

As part of an assigned team, develops effective collaborative relationships with TriWest's inter and intra-departmental stakeholders and other SMEs, C-Suite executives, and other leaders in Operations, Health Care Services, Provider Network, and IT to ensure that TriWest meets contractual requirements and fulfills organizational objectives. The Provider Program Manager ensures that strategic, enterprise-wide programs are well defined, planned, tracked, and communicated in a consistent manner; is responsible for collaborating with C-Suite executives and other stakeholders; and is responsible for deliverables that meet defined requirements and for utilizing project management best practices.

Washington, DC30+ days ago

The role focuses on assessment, care planning, service coordination, and collaboration with families, healthcare providers, and community resources to ensure quality, member-centered care. V-Tech Solutions is seeking a Care Manager I to support children and young adults with special needs by providing comprehensive care coordination services.

Arlington, VA30+ days ago

Remote

$71,100–$97,800 Per Year

Humana Healthy Horizons in Virginia is seeking a RN, Field Care Manager Nurse 2 (Maternal-Health) who will assess and evaluate high acuity member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and well-being of members who are pregnant and postpartum. May need to attend occasional onsite meetings inHumana Healthy Horizons office in Glen Allen, VA.This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. .

Baltimore, Maryland30+ days ago

Mercy Medical Center, recognized as one of America’s Most Trustworthy Companies (Newsweek) and one of America’s Best Midsize Employers (Forbes) in 2024, is hiring an Assistant Registered Nurse Manager in our Emergency Department! He/she combines clinical expertise with the application of leadership and nursing management principles to deliver high quality, cost-effective patient care and ensure satisfaction to both internal and external customers.

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Customer Care Manager Jobs in Baltimore, MD

Jobs

Ag Relationship ManagerHorizon Farm Credit

RN Clinical Manager - Assisted Living/Memory CareOak Crest Village by Erickson Senior Living

Evening/Night Shift Assistant Nurse Manager Intermediate Care (RN) - Relocation Offered!MedStar Health

RN CTO Lead Care Manager - Relocation Offered!MedStar Health

Travel Nurse RN - Case Manager - $1,878 to $2,099 per week in Bel Air, MDPrime Time Healthcare

Travel Nurse RN - Case Manager - $1,708 to $1,910 per week in Annapolis, MDPrime Time Healthcare

Case Manager Social Worker (LBSW) - Grace Medical CenterLifeBridge Health

Relationship Manager - Bethesda, MDFidelity Investments

Senior Capture ManagerCredence

Travel Nurse RN - Case Manager - $2,110 per week in Hanover, MDCynet Health

Travel Nurse RN - Case Manager - $2,044 per week in Bel Air, MDCrossMed Healthcare

Travel Nurse RN - Case Manager - $1,955 per week in Rosedale, MDCrossMed Healthcare

Travel Nurse RN - Case Manager - $1,736 per week in Baltimore, MDCrossMed Healthcare

Travel Nurse RN - Case Manager - $2,190 per week in Falls Church, VACrossMed Healthcare

Patient Care Coordinator RN, Holy Cross HospitalKaiser Permanente

Patient Care Coordinator RN, Virginia Hospital CenterKaiser Permanente

Patient Care Coordinator RN, Short Hours, Capitol Hill MOBKaiser Permanente

Patient Care Coordinator, Virginia Hospital CenterKaiser Permanente

Travel Nurse RN - Case Manager - $1,796 to $2,008 per week in Baltimore, MDPrime Time Healthcare

Travel Nurse RN - Case Manager - $2,231 to $2,493 per week in Falls Church, VAPrime Time Healthcare

Founding Partner Veterinarian - Chevy Chase - Urgent CareLivewell Animal Hospital of Chevy Chase

System of Systems Architect Engineer (NAVWAR) - PNTCredence

Managing VeterinarianNational Veterinary Associates

Pharmaceutical Field Sales RepresentativeInizio Engage

Tier 2- Telecom / Voice Analyst (Cisco Call Manager / Teams Phone)Trigyn Technologies Inc

Program ManagerBeyondsoft Consulting

Customer Service Center Manager in Millersville, Maryland | Careers at Millersville, MDUNAVAILABLE

Customer Service Center ManagerSuburban Propane

Assistant Customer Experience ManagerWeis Markets

Customer Service Center Manager in Rockville, Maryland | Careers at Rockville, MDUNAVAILABLE

Care Manager RN - (Remote)Highmark Health

Enterprise Customer Account ManagerUKG

Customer Relations ManagerJCS Solutions LLC

LPN Med Care ManagerSunrise Senior Living

Enterprise Customer Success Manager, FederalInvicti Security

Customer Success Manager - OptymEdgeThe EMMES Corporation

LPN Care Manager CTO Transition of CareMedStar Health

Med Care ManagerSunrise Senior Living

RN CTO Lead Care ManagerMedStar Health

Care ManagerSunrise Senior Living

Account Manager, Wound Reconstruction & CareIntegra LifeSciences

Customer Account Manager 3UKG

Social Services Care ManagerHumana

Geriatric Care ManagerSOME, Inc.

Provider Program Manager - Provider Strat Value Base CareTriWest Healthcare Alliance

Care Manager IV-Tech Solutions Inc.

Maternal-Child Health RN Field Care ManagerHumana

Assistant Nurse Manager - Progressive Care/Telemetry- B12Mercy Medical Center

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