Assistant Manager - Branch Banking Heritage BankAssistant Manager - Branch BankingFederal Way, WA$31.83–$38.20 / hourThe Federal WayBranch is seeking an Assistant Manager - Branch Banking to ensure overall operational efficiency and soundness of the branch and proactively partner with the Branch Relationship Manager in leading a branch team to achieve service, sales, profitability and operational excellence in accordance with the Heritage Bank Mission, Vision, and Values. 3+ years’ recent experience in retail banking branch operations, sales and new accounts, to include a minimum of 2 years in a lead or supervisory role and demonstrated success in leading, coaching, and motivating a team, within a financial services industry – required.
NewYouth Housing Case Manager Cocoon HouseYouth Housing Case ManagerEverett, WA$23–$25 / hourAs a key member of the Youth Housing team, the Case Manager works to ensure that youth in the Transitional Living Program are setting and maintaining progress toward goals in various domains including basic needs, life skills, education, employment, health, mental health, and substance use. The Youth Housing Case Manager, internally referred to as the Transitions Case Manager is responsible for creating and implementing case plans for the youth in Transitional Living Program for 16 and 17 year olds.
Technical Program Manager Pinnacle Technical ResourcesTechnical Program ManagerSeattle, Washington$60–$65 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Ability or Proven IT delivery background with experience across the systems development life cycle with experience in all program/project phases – plan, initiate, elaborate, design, build, test, and implement.
NewRegional Asset Manager Osprey ManagementRegional Asset ManagerSeattle, WA$65,000–$70,000 / yearDescription:Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. While working closely with Regional Property Managers and onsite teams, this role focuses on long-term asset growth, portfolio-wide initiatives, and aligning property performance with company investment goals.
Early Childhood Program Specialist 3 Tacoma Community CollegeEarly Childhood Program Specialist 3Tacoma WA 98466, WA, WA$51,840–$69,744 / yearGuide individual and groups of children ages 1 month to 5 years in developmentally appropriate practices using best practices as a guide to foster creativity, fine and gross motor development, cognitive skills, social and emotional development, language development, and independence and self-help skills. As a lead teacher, interacts with parents, volunteers, and team members to guide the educational activities of children 1 month to 5 years enrolled in the College’s early childhood program to provide educational instruction.
NewSenior Director, Account Management LevelTen EnergySenior Director, Account ManagementSeattle, WA$185,000–$210,000 / yearAs Senior Director of Account Management, North America, you will lead the customer engagement function for every active LevelTen account in the region — across developers, corporate and utility buyers, advisors, partners, and data center hyperscalers. Corporate buyers, hyperscalers, and developers all need better tools and trusted partners to navigate an accelerating clean energy market, and LevelTen’s marketplace is the connective tissue.
Manager, Credit SanMarManager, CreditIssaquah, WA$90,000–$125,000 / yearFull timeThe Manager, Credit fosters a culture of engagement, accountability, and continuous improvement, supporting employee development and serving as a mentor to supervisors to strengthen leadership capability across the department. Lead the credit analysts and accounts receivable teams by providing clear direction, support, and accountability, driving strong performance management, communication, employee engagement, and teamwork.
Sr Manager Operational Risk & Controls BECUSr Manager Operational Risk & ControlsSeattle, WAFull timeFirst Line Risk Leadership:Serve as the primary First Line of Defense Operational Risk leader for MDX, providing clear governance, oversight, monitoring, and reporting across all business activities. Control Automation & Optimization:Partner with Technology and Enterprise Risk to design, implement, and mature manual, semi-automated, and fully automated controls that improve efficiency, accuracy, and sustainability.
Credit Manager - Non Supv CORE & MAIN LPCredit Manager - Non SupvSeattle, WAFull timeAs a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. The credit department is dedicated to increasing the rate of payment from our customers and protecting our company's assets with diligence in a professional manner, while working closely with our branches to drive profitable sales and generate the highest overall return on investment.
Appraisal Department Manager Heritage BankAppraisal Department ManagerTacoma, WAFull timeOccasional travel 10 – 20% to inspect properties and site visits, attend off-site meetings, meet regularly with remote staff, with willingness to travel to other branch and department locations when needed; overnight travel may be required; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions. 5+ years recent experience in commercial and residential real estate appraisal in both traditional and/or investment bank environments, which includes a minimum of 3 - 5 years in a leadership / appraisal management role, and working knowledge and experience with the residential appraisal and review process required.
Senior Commercial Credit Underwriter FIRST FEDERALSenior Commercial Credit UnderwriterSeattle, WA$86,431.49–$146,933.53 / yearFull timeIn coordination with the Relationship Managers prepare the narrative portion of the Credit Memo, Ensure that all loan files presented to Loan Committee have been properly reviewed and prepared and are pre-approved prior to presentation by the Credit Administrator and/or the Chief Credit Officer. Maintain current working knowledge of commercial lending industry, which, may include the following: Independently research and analyze company and industry data, including state, local and federal publications, and newspapers.
Senior Credit Analyst - CRE Washington FederalSenior Credit Analyst - CRETimes Square, WA$82,400–$123,600 / yearFull timeThe Senior Credit Analyst is responsible for gathering and analyzing credit information on current and potential borrowers; determines the advisability of granting credit for diversified types of asset classes; assists Relationship and Managers as well as Regional Directors in writing loan request narratives and ongoing portfolio maintenance to include, but not limited to, covenant compliance monitoring. The Senior Credit Analyst will independently interact with clients and prospects to perform all due diligence necessary to extend credit, write up a credit submission, communicate with regional credit authorities and is equipped to present the merits of a credit request in presentation format for the purposes of obtaining credit approval.
Commercial Loan Underwriter Manager Mechanics BankCommercial Loan Underwriter ManagerSeattle, WAFull timeResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; managing and appraising performance; coaching and development; addressing complaints and resolving problems. In collaboration with the relationship manager and underwriters, identify risks/mitigants of loan structure and participates in discussions with credit risk as required.
Sr. Commercial Relationship Manager II - Greater Puget Sound BECUSr. Commercial Relationship Manager II - Greater Puget SoundTukwila, WAFull timeStrong working knowledge of state and federal regulatory compliance laws, credit union credit policy, business & commercial loan products and services, accounting, marketing, sales, and financial and credit/portfolio management principles. Guide the Lending Process: Collect and manage financial information while partnering closely with members and internal credit teams to ensure loans are approved, booked, and funded smoothly-and that every step feels seamless for your members.
Branch Manager KeyBankBranch ManagerIssaquah, WAFull timeResponsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates - while ensuring appropriate area staffing coverage by deploying teammates to other branches as needed. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals.
Business Banking Relationship Manager Washington FederalBusiness Banking Relationship ManagerMercer Island, WA$80,170–$130,000 / yearFull timeRelationship Managers will be expected to partner with the appropriate Business Banking colleagues (Loan Coordinators, Loan Processors, Portfolio Managers, and Credit Administrators) to develop and maintain credit, depository, and treasury relationships with the guidance of a Regional President, or an Executive Director. Must be proficient with Microsoft Office applications, (primarily WORD, PowerPoint Excel, Teams, Outlook, and Power BI); Experience with nCino and Salesforce is desired; Position requires clear and concise verbal and written communication skills including good customer relations skills.
Relationship Manager Washington FederalRelationship ManagerMill Creek, WA$120,000–$160,000 / yearFull timeRelationship Managers will be expected to partner with the appropriate commercial banking colleagues (Loan Coordinators, Credit Analysts) to deliver credit relationships with the guidance of Credit Administration, the Senior Relationship Manager, Division Manager or Director. Must be proficient with Microsoft Office applications, (primarily WORD, PowerPoint and EXCEL); Experience with LaserPro (CFI) desired; Position requires clear and concise verbal and written communication skills including good customer relations skills.
Community Manager Cascade ManagementCommunity ManagerAuburn, WA$24–$35 / hourFull timeShow apartments, accept applications, and screen applicants (verifying and certifying each resident’s income at initial, interim, and annual re-certification) to determine eligibility in accordance with company policies and procedures and applicable regulations; complete resident move-in sheet with resident; ensure utilities are transferred.*. Effectively coordinates business operations of HUD/RD or Tax Credit properties, leasing, collections, marketing resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies.
Business Banking Relationship Manager KeyBankBusiness Banking Relationship ManagerSeattle, WAFull timeJob SummaryThe Business Banking RM Serves as the relationship manager and financial advisor to clients, introducing a full range of core Business Banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring, and portfolio management activities; assures accurate risk assessment of assigned portfolio.
Sr. Relationship Manager Mechanics BankSr. Relationship ManagerSeattle, WAFull timePrepares quality credit presentations of moderate to significant complexity, justifying the credit request that is supported with comprehensive financial and non-financial analyses, appropriate identification of risks and risk mitigations, and structuring and pricing consistent with Bank policies and guidelines. Mentors and assists credit analysts, underwriters, and less experienced relationship managers in appropriate structuring of credit requests to best meet client needs while adhering to Bank policies and risk profiles.
Sr. Portfolio Manager Mechanics BankSr. Portfolio ManagerSeattle, WAFull timeMonitors reporting and commercial client portfolios to assess ongoing credit quality, timely address past due and maturing loans, address documentation and collateral exceptions, ensure financial performance updates, assess portfolio profitability, and review and address other key portfolio performance and compliance factors. Responsible for all aspects of commercial lending portfolio management, monitoring covenant compliance, loan performance and financial statement analysis, property performance analysis, referrals, and cross selling Bank products and services in support of client retention and portfolio growth.
Commercial Relationship Manager First Interstate BancSystemCommercial Relationship ManagerSeattle, WAFull timeThe Commercial Relationship Manager serves as an intermediate level commercial banking position with functionality ranging from business development using a small business platform to supporting senior bankers as an apprentice relative to portfolio management and experience with complex credit functions. This role drives shareholder value through a collaborative effort to generate quality earnings through interest income growth, via maintaining margin and credit quality, and non-interest income through collaboration with business partners while simultaneously understanding the importance of expense control.
Finance Manager - Bad Debt T-Mobile USA, IncFinance Manager - Bad DebtBellevue, WAFull timeThe Finance Manager will provide guidance to leadership on the financial trends and operational drivers behind the results and present reports on findings, including offering guidance on course corrections as needed. This role will give you the opportunity to use your skills to provide financial support and guidance to stakeholders across key areas within T-Mobile Financial Services, Credit & Collections, Line of Businesses, and Marketing.
Senior Manager, Capital Markets Robinhood Markets, Inc.Senior Manager, Capital MarketsBellevue, WA$235,435–$245,000 / yearFull timeMinimum Requirements for Position: Bachelor’s degree or foreign equivalent in Finance, Management, Economics or a related field and six years (6) of progressively responsible experience in capital markets, corporate finance, job offered, or related occupation. Work with engineering teams to build out a smooth process for managing customer account movement operations and streamline the payment activity associated with this transition.
Part Time Childcare Program Manager - Sumner Bonney Lake School District Right At SchoolPart Time Childcare Program Manager - Sumner Bonney Lake School DistrictBonney Lake, WAPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Part Time Childcare Program Manager - Puyallup School District Right At SchoolPart Time Childcare Program Manager - Puyallup School DistrictPuyallup, WAPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Part Time Program Manager - Peninsula School District Right At SchoolPart Time Program Manager - Peninsula School DistrictGig Harbor, WAPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Part Time Childcare Program Manager - South Kitsap School District Right At SchoolPart Time Childcare Program Manager - South Kitsap School DistrictEast Port Orchard, WAPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Part Time Child Care Program Manager (Fife School District) Right At SchoolPart Time Child Care Program Manager (Fife School District)Edgewood, WAPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Part Time Childcare Program Manager - Maple Valley - Tahoma School District Right At SchoolPart Time Childcare Program Manager - Maple Valley - Tahoma School DistrictWilderness Village, WAPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Part Time Child Care Program Manager (Renton, WA) Right At SchoolPart Time Child Care Program Manager (Renton, WA)Kent, WAPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Part Time Program Manager - Federal Way School District Right At SchoolPart Time Program Manager - Federal Way School DistrictFederal Way, WAPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Part Time Childcare Program Manager - Bremerton School District Right At SchoolPart Time Childcare Program Manager - Bremerton School DistrictEast Port Orchard, WA$23–$25 / hourPart timeRight At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students! Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Senior Portfolio Manager Salal Credit UnionSenior Portfolio ManagerSeattle, WA$114,166.67–$159,833.33 / yearFull timePrepare concise, high‑quality credit approval narratives, including financial spreading and cash flow analysis, risk rating, collateral evaluation (LTV and property characteristics), and assessment of market, legal, and structural risks. This is an ideal role for an experienced commercial underwriter or portfolio manager who enjoys balancing analytical rigor with strategic decision‑making and who wants to make a visible impact within a collaborative credit union culture.
Sr Commercial Portfolio Manager BECUSr Commercial Portfolio ManagerSeattle, WAFull timeExperience using a variety of analytical tools to spread financial statements, analyze credit quality, analyze balance sheets, assess cash flow, model base case and downside forecasts, evaluate risk and support credit approval. Lead Credit Analysis and Underwriting: You'll perform detailed financial spreads, analyze balance sheets and cash flow, and underwrite new and existing relationships-bringing clarity and confidence to complex credit decisions.
Senior Manager, PassThrough Taxation KPMG LLPSenior Manager, PassThrough TaxationSeattle, WAFull timeBachelor's degree from an accredited college/university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
Tax Manager, Asset Management KPMG LLPTax Manager, Asset ManagementSeattle, WAFull timeBachelor's degree from an accredited college/university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
Property Manager (Industrial) JLLProperty Manager (Industrial)Bellevue, WAFull timeSpecific responsibilities include property management, operations, maintenance, client, and tenant relations, supporting the leasing team, marketing, accounts payable collections, annual budgeting, risk management and financial reporting. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.
Senior Manager KPMG LLPSenior ManagerSeattle, WAFull timeBachelor's degree from an accredited college/university; licensed CPA, EA or JD/LLM with strong knowledge of ASC 740, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work as part of a multi-disciplinary team helping to provide industry knowledge and experience; manage a portfolio of clients of varying size and scope and act as the first point of contact for internal and external clients.
Supply Chain Manager Ducommun Inc.Supply Chain ManagerEverett, WAFull timeStarting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed. Collaborate with Quality Assurance on vendor audits, Supplier Scorecards, and measure key performance indicators (KPIs) to drive continuous improvement programs in supply chain quality, delivery and cost.
Senior Account Manager - Hybrid/Seattle, WA or Portland, OR AonSenior Account Manager - Hybrid/Seattle, WA or Portland, ORSeattle, WA$80,000–$95,000 / yearFull timePartner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and runpointon each client's renewal cycle, ensuring a positive and productive client experience. Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.
Manager or Senior Manager, Financial Services Valuation KPMG LLPManager or Senior Manager, Financial Services ValuationSeattle, WAFull timeManage and deliver valuation services related to a variety of financial assets and liabilities in the financial services industry (including banking, specialty lending, insurance, fintech, Insurtech, and asset management) including individual loans and portfolios of commercial real estate (CRE) loans, residential mortgages, commercial & industrial (C&I) loans, construction loans, auto loans, other consumer loans, specialty finance products, and more . Perform and/or review detailed cash flow modeling for mortgage and other loan portfolios, incorporating key credit loss, prepayment, and discount rate assumptions; analyze and interpret large, complex loan-level datasets (e.g., loan tapes, servicing and performance data) and translate findings into valuation inputs and conclusions.
Inside Client Manager PresidioInside Client ManagerSeattle, WAFull timePresidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. ICMs interact and work with Account Managers, vendors and customers to maintain ongoing business in the IT infrastructure services and products arena through direct sales support of Account Managers.
Assistant Manager- Branch Banking Heritage BankAssistant Manager- Branch BankingFederal Way, WAFull timeThe Federal WayBranch is seeking an Assistant Manager - Branch Banking to ensure overall operational efficiency and soundness of the branch and proactively partner with the Branch Relationship Manager in leading a branch team to achieve service, sales, profitability and operational excellence in accordance with the Heritage Bank Mission, Vision, and Values. Provide exceptional service and positively contribute to the sales goals and overall success of the branch by recommending and referring bank products based on customer needs and by building and maintaining professional working relationships with all lines of business.
Credit Risk Analyst, Credit Strategy & Operations - Pay by Invoice Amazon.com IncCredit Risk Analyst, Credit Strategy & Operations - Pay by InvoiceSeattle, WAThe Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. The team is responsible for making decisions on Amazon Business (AB) customers' eligibility for the Pay By Invoice (PBI) payment product at initial assessment, proactively and by request, while balancing spend opportunities and mitigating credit/write off risk.
Global Employer Services-Employment Tax Manager-Global Payroll Focused BDO USA, LLPGlobal Employer Services-Employment Tax Manager-Global Payroll FocusedSeattle, WAFull timeAn Employment Tax Manager is responsible for assisting clients with setting up global payroll, managing US employment tax liabilities, minimizing global compliance risks, and identifying and recovering overpaid US employment taxes. The Employment Tax Manager provides written employment tax advice to clients, evaluates alternate courses of action to lessen employment tax burden and cost of compliance, and identifies potential changes in employment tax policy and regulations.
Area Manager-Branch Banking Heritage BankArea Manager-Branch BankingBremerton, WAFull timeFrequent travel is required; Willingness and flexibility to travel to other branch and customer business locations, as needed; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions. Strong analytical reasoning, attention to detail, organizational, data review and time management skills, with the ability to accurately manage multiple assignments, goals, reporting requests and staffing schedules, ensuring priorities are set and commitments and deadlines are met, with minimal direction and supervision.
Risk Management - Credit Officer Director - Executive Director JPMorgan Chase & CoRisk Management - Credit Officer Director - Executive DirectorSeattle, WAOur history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Fraud Risk Analyst, Credit Strategy & Operations - Pay by Invoice Amazon.com IncFraud Risk Analyst, Credit Strategy & Operations - Pay by InvoiceSeattle, WAThe team is responsible for making decisions on Amazon Business (AB) customers' eligibility for the Pay By Invoice (PBI) payment product at initial assessment, proactively and by request, while balancing spend opportunities and mitigating credit/write off risk and fraud risk. The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon.
Commercial Account Manager-Real Estate ALLIANT INSURANCE SERVICES INCCommercial Account Manager-Real EstateSeattle, WAFull timeResponsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service.