ul>Extensive knowledge of designing and creating spreadsheets including the use of formulas within Excel;
Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps;
Knowledge of the departmental proprietary software (Prism);
Strong negotiation and presentation abilities with ability to follow-through on client expectations and contracts;
Ability to deliver client focused solutions;
Excellent verbal and written communication skills with an ability to build positive client relationships; strong listening skills;
Ability to manage multiple projects and relationships simultaneously while maintaining sharp attention to detail;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to liaise with cross-functional internal teams to improve the entire customer experience;
Ability to collect, track and analyze large amounts of data;
Ability to resolve complaints and prevent additional issues by improving processes;
Ability to understand the customer's core needs even when not expressed directly;
Ability to build rapport and collaborate with others within the school system and externally;
Ability to always follow procedures and established guidelines;
Ability to design and deliver trainings and presentations to adults in both large and small group settings;
Ability to assess program needs and develop short-term and long-term goals and plans;
Ability to establish and maintain effective working relationships with staff members of client agencies, vendors, contractors and the community.
Communicates and coordinates with Community Use team, schools, and Central Services staff (Energy Management, Security, Maintenance, Risk Management, Athletics, Child Nutrition Services, etc.) to resolve conflicts, constraints, and concerns due to the scheduling and use of Wake County Public School Systems' (WCPSS) facilities by non-school site-based groups.