NewSr. Contracts Manager Sparks GroupSr. Contracts ManagerFairfax, VAThe ideal candidate is a strategic, hands-on contracts professional who can work independently, support complex government programs, and provide leadership on critical contractual and compliance matters. This role requires extensive experience with FAR, DFARS, and federal acquisition regulations, along with strong expertise in proposal cost volumes, risk management, and contract negotiations.
NewSenior Manager, Contracts Sparks GroupSenior Manager, ContractsMcLean, VAThe ideal Senior Contracts Manager with active TS/SCI will partner closely with executive leadership, program teams, finance, and marketing to proactively manage risk and ensure full compliance with all contractual obligations. seeking a highly experienced Senior Contracts Manager to lead complex federal contracting efforts, with a strong focus on Other Transactions (OT) and defense-related programs.
Contracts Manager LeidosContracts ManagerChantilly, VA$92,300–$166,850Contracts Expertise: Demonstrated experience providing cradle-to-grave contract administration and management support for U.S. Government contracts, subcontracts, and proposal support including experience with a variety contract types, advanced knowledge of FAR/DFAR and the emerging Federal acquisition environment. As a Contracts Manager, you will serve as a strategic business partner to program managers, capture leaders, and senior business leadership for a portfolio of Intelligence Community programs and pursuits.
NewContract Manager (Procurement) - Hybrid Mitchell MartinContract Manager (Procurement) - HybridMerrifield, VA$56.35–$80 / hour
NewProgram/Contract Manager ASRT IncProgram/Contract ManagerFalls Church, VAThe Patient Administration Division (PAD) is the enterprise office that owns the DoD Health Record lifecycle, the Medical Coding Program Branch, the Service Treatment Record Quality Assurance Audit Program, patient identification, registration, and identity management, Release of Information, digitization, and Patient Affairs across approximately 700 Military Treatment Facilities serving 9.5 million beneficiaries worldwide. • Direct all contract operations across the nine task areas: Program Management and Working Groups, Patient Identification Process, Patient Registration and Identity Management, Health Record Management, Release of Information, Service Treatment Record Quality Assurance Audit, Digitization, Patient Affairs Programs, and Medical Coding Program Branch.
Construction Manager (Transportation Planner V) FAIRFAX COUNTY GOVERNMENT [View Hierarchy]Construction Manager (Transportation Planner V)FAIRFAX, VAFull timeProfessional Engineer (PE) license or other professional certification(s), such as FE(EIT) Certificate, Professional Traffic Operations Engineer (PTOE), American Institute of Certified Planners (AICP), Designated Plans Examiner (DPE) from the Engineer and Surveyor’s Institute (ESI), Certified Construction Manager (CCM), Project Management Professional (PMP), VDOT Locally Administered Projects (LAP) Certification, or VDOT Advanced Work Zone Traffic Control Course. This role oversees construction management and administrative staff supporting the project; coordinates quality assurance and quality control efforts; leads interagency coordination; resolves construction and field issues; supports risk management and claims avoidance; and serves as the County’s primary point of contact among contractors, consultants, partner agencies, and internal stakeholders.
Capture & Proposal Manager Creative Global Consulting, LLCCapture & Proposal ManagerSterling, VA$50–$55 / hourFull timeJob Details:Role: Capture & Proposal Manager – Federal ContractingLocation: Sterling, VA (On-site)Duration: 12 Months ContractPosition Summary:The Capture & Proposal Manager is responsible for leading and managing the full lifecycle of federal business development opportunities, from opportunity identification and capture planning through proposal development and submission. The ideal candidate has experience in federal contracting, proposal management, capture strategy, and cross-functional leadership within a fast-paced government services or defense contracting environment.
Director, Contracts Calibre SystemsDirector, ContractsAlexandria, VAThe Director of Contracts serves as a senior advisor to executive leadership and program teams, ensuring contracts are administered in accordance with FAR, DFARS, and other applicable regulations while supporting business growth and customer mission success. This role is responsible for end‑to‑end contract lifecycle management, proposal and pricing support, regulatory compliance, and risk mitigation for a diverse portfolio of federal, state, and local government contracts.
NewCommercial Construction Project Manager – Mission Critical JobotCommercial Construction Project Manager – Mission CriticalAshburn, VA$105,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client is a well-established commercial general contractor delivering high-quality construction services across a diverse portfolio of projects, including mission critical, multifamily, institutional, and large-scale commercial developments.
NewCommercial Project Manager JobotCommercial Project ManagerManassas, VA$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a locally-owned leader in the Washington, DC Metropolitan market with a proven record of construction excellence, client satisfaction, and efficient project delivery.
NewProject Manager JobotProject ManagerRockville, MD$105,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This company supports projects across sectors such as office, healthcare, education, multifamily, and specialized technical environments, and is recognized for its strong regional presence, collaborative culture, and commitment to quality project delivery.
Mechanical Project Manager JobotMechanical Project ManagerDulles, VA$135,000–$190,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our teams support technically demanding projects across healthcare, commercial, and institutional markets, partnering closely with clients to deliver high-quality, efficient solutions.
Property Manager JobotProperty ManagerWest McLean, VA$80,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Mechanical Commissioning Engineer / Project Manager (Data Centers) JobotMechanical Commissioning Engineer / Project Manager (Data Centers)Sterling, VARemote$135,000–$165,000 / yearThe successful candidate must be self-motivated and well versed in Data Center projects touching on large building MEP systems design, commissioning, retro-commissioning, energy modeling/analysis and construction for complex buildings. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewConstruction Project Manager JobotConstruction Project ManagerManassas, VA$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A nationally active commercial general contractor is seeking an experienced Construction Project Manager to lead complex, large-scale commercial construction projects.
NewEngineering Manager JobotEngineering ManagerTysons, VA$180,000–$230,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Project Manager (Commercial Landscaping) JobotProject Manager (Commercial Landscaping)Gaithersburg, MD$70,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a commercial construction focused in the landscape industry - we are seeking a Junior/Assistant Project Manager or Project Manager to help our team grow!
Accounting Manager (Hybrid) JobotAccounting Manager (Hybrid)Washington, DC$125,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for overseeing and managing the company's accounting operations, including fund accounting, fund management, and asset management.
NewFinancial Systems Manager (Legal Industry) JobotFinancial Systems Manager (Legal Industry)Washington, DC$185,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A highly regarded, Am100 Law Firm is seeking a Manager of Financial Systems to lead a team responsible for delivering critical financial data, reporting, and system insights across the business.
Service Operations Manager - MEP/HVAC JobotService Operations Manager - MEP/HVACFairfax, VA$150,000–$220,000 / yearAs a Service Operations Manager, you will lead the day-to-day performance of a growing HVAC and Plumbing Service division, overseeing Field Teams, operational processes, customer relationships, and overall business performance across Commercial, Multifamily, and Residential service operations. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Construction Project Manager - Ground up Projects JobotConstruction Project Manager - Ground up ProjectsBethesda, MD$130,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Project Manager Opportunity with Leading National Commercial General Contractor in the DC/Maryland Area, ESOP, Profit Sharing and Extensive Opportunities for Growth!
Sr Tax Manager JobotSr Tax ManagerRockville, MD$180,000–$225,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a regional full service accounting and consulting firm with offices located Rockville, MD serving businesses in real estate, construction, financial services, high net worth individuals, etc.
Commercial Construction Assistant Project Manager – Mission Critical JobotCommercial Construction Assistant Project Manager – Mission CriticalFalls Church, VA$90,000–$110,000 / yearOur client is a well-established commercial general contractor delivering high-quality construction services across a diverse portfolio of projects, including mission critical, multifamily, institutional, and large-scale commercial developments. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Senior Public Relations Manager (Law Firm) JobotSenior Public Relations Manager (Law Firm)Washington, DC$175,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Business Advisory Manager - Transactions JobotBusiness Advisory Manager - TransactionsWest McLean, VA$150,000–$200,000 / yearYou will provide the knowledge and expertise necessary to assist privately held companies, public companies, investors, private equity firms and lenders in organizing and completing both buy-side, sell-side and quality of earnings due diligence reviews. As a Business Advisory Manager – Transactions, you will be part of a team that is committed to assisting clients with critical business decisions by applying our insights, providing innovative solutions, and leveraging our experience in each unique situation.
Mechanical Assistant Project Manager JobotMechanical Assistant Project ManagerDulles, VA$120,000–$160,000 / yearReporting to Project Managers and Senior Project Managers, you’ll help drive day-to-day project coordination, document control, schedule tracking, and field communication while developing the technical and leadership skills to run projects independently. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewFencing Project Manager JobotFencing Project ManagerWashington, DC$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewHuman Resource Manager JobotHuman Resource ManagerHerndon, VA$80,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Human Resources Manager plays a key role in driving associate engagement, retention, and operational effectiveness through strong people strategies and hands-on leadership.
Senior Product Manager JobotSenior Product ManagerMcLean, VA$150,000–$220,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead new product initiatives building on a proven quality and reliability platform to improve developer experience across AI, API, CLI, and VPC uses, new product org!
NewData Center Procurement Manager, Data Center Sourcing & Procurement Amazon Data Services, Inc.Data Center Procurement Manager, Data Center Sourcing & ProcurementHerndon, VATo be successful in this role you will be highly analytical; think strategically and globally; exhibit curiosity and learning drive; have a sense of urgency to meet customer timelines, succeed in a fast-paced environment; and have a high level of customer focus and business judgement. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
NewData Center Category Manager, AWS Data Center Sourcing & Procurement Amazon Data Services, Inc.Data Center Category Manager, AWS Data Center Sourcing & ProcurementArlington, VATo be successful in this role you will be highly analytical; think strategically and globally; exhibit curiosity and learning drive; have a sense of urgency to meet customer timelines, succeed in a fast-paced environment; and have a high level of customer focus and business judgement. As a Procurement Category Manager, you will create and implement sourcing strategies within construction services space and collaborate with internal business partners and suppliers to drive efficiencies, reduce risks, and costs for Amazon.
NewAudit Manager (Construction) JobotAudit Manager (Construction)Gaithersburg, MD$110,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a dynamic and forward-thinking public accounting firm dedicated to providing top-tier audit, tax, and advisory services to a diverse range of clients.
Tax Supervisor/ Tax Manager JobotTax Supervisor/ Tax ManagerRockville, MD$110,000–$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a trusted MD-based tax and wealth management firm with a team of dedicated professionals committed to helping individuals, families, and businesses achieve financial clarity and success.
NewSr. Schedule Controls Manager, AMER Construction Programs Amazon Data Services, Inc.Sr. Schedule Controls Manager, AMER Construction ProgramsHerndon, VAThey are constantly challenged to drive continuous improvement, reduced timelines & identify spend reduction opportunities while delivering the highest quality, most technically efficient data centers in the world. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
NewContracts Specialist Sparks GroupContracts SpecialistLeesburg, VASparks Group has partnered with a local government contractor to seek a highly skilled and results-oriented Contracts Specialist to join a collaborative team issuing important solicitations, proposals and highly visible contracts for the organization. The Contracts Analyst serves as a key role in managing the negotiation, analysis and administration of contracts supporting procurement efforts.
IT Project Manager (VMware / Broadcom Professional Services) Calibre SystemsIT Project Manager (VMware / Broadcom Professional Services)Alexandria, VAThis role ensures projects are delivered on time, within scope and budget, while maintaining high levels of customer satisfaction. Orchestrate resource alignment with internal delivery managers and Broadcom Professional Services stakeholders.
NewProposal Manager CredenceProposal ManagerMcLean, VAManage and write small- to large-scale strategic proposals to primarily Federal government agencies, both independently (completing all elements to include storyboarding, facilitation of SME solution development, copy editing, Word processing, template formatting, etc.) and as part of a proposal team (managing technical writers, book bosses, etc.). Accomplished writer with in-depth experience creating proposal related documents, i.e., compliance matrices, win theme/strength/capability matrices, proposal outlines, schedules, proposal related questions, storyboards, color review documents, final proposal documents, and oral presentation materials.
Senior Capture Manager CredenceSenior Capture ManagerMcLean, VAWe are looking for self-motivating employees who are proficient in and can lead all aspects of the pre-award capture lifecycle in areas of Defense and Military, to include opportunity identification, research, teaming conversations, negotiations, and proposal leadership (working closely with a proposal team). Must be experienced with leading task order capture efforts for one or more large-scale Defense and Military IDIQ contracts, to include developing overall IDIQ capture strategies, creatively and dynamically organizing efforts for maximum efficiency, and driving actions and priorities.
Assistant Project Manager-Commercial Construction JobotAssistant Project Manager-Commercial ConstructionWashington, DC$70,000–$85,000 / yearA day in the life of an Assistant Project Manager involves providing assistance to the Project Manager through construction planning, scheduling equipment deliveries, facilitation document distribution, and serving as a liaison between project team members and the community with the common goal of promoting the interests of both the firm and clients in all matters. MCN Assistant Project Managers work directly with the Project Managers, Superintendents, and Project Executives to provide technical expertise regarding cost estimates, negotiate contracts, change orders, and establish project objectives to ensure project success.
NewOutreach & Recruitment Project Manager (Hybrid) Institute of International EducationOutreach & Recruitment Project Manager (Hybrid)Washington, DC$65,155–$72,712 / yearThe Boren Awards Outreach & Recruitment Project Manager is a key member of the Boren Awards team, working closely with team members to promote and support this unique program for US undergraduate and graduate students interested in languages and regions of the world that are critical to US national security, and who are committed to public service. They also support coordination of key in-person events for the Boren Awards including the pre-program orientation for approximately 300 students and an employment seminar attended by returned students, federal hiring officials, alumni and DLNSEO leadership.
NewProcurement Manager Sparks GroupProcurement ManagerSpringfield, VARemoteThe ideal candidate will have a minimum of 5 years of experience as a Proposal Manager to include leading an RFP within a government or government contracting environment. Facilitate proposal reviews and technical panels, conducting rigorous cost and price analyses to ensure value and fit.
NewSenior Real Estate Development Manager, AWS Infrastructure Services Amazon Data Services, Inc.Senior Real Estate Development Manager, AWS Infrastructure ServicesArlington, VAWe are looking for a talented professional to join the AWS Real Estate Team who will operate on both strategic and tactical levels to support the expansion of AWS’s Data Center Network in the U.S. In this role, you will work directly with land owners, data center developers, PE firms, local jurisdictions, land use attorneys and consultants to identify and secure agreements to facilitate AWS’s expansion. - Work cross-functionally with other internal and external teams, including Design Engineering, Legal, Economic Development, Public Policy, Construction and Capacity Planning, to inform a regional real estate strategy.
NewContracts Analyst DCS CorporationContracts AnalystFort Belvoir, VAKnowledge and demonstrated skills in: Product Life Cycle Management Project Team Management Acquisition and Contracting documents (to include J&A, Source Selection Plans, PWS, IGCE, D&F), WAWF, iRAPT, cost analysis, Project Management, database management, GFEBS, DODI 5000.02, As an Acquisition Analyst, you will provide DoD acquisition lifecycle management support to Army acquisition programs and integrated government teams, working across a variety of programs and task areas where your contributions truly matter.
NewSenior Manager, Member Experience Sparks GroupSenior Manager, Member ExperienceWashington, DC$145,000–$155,000 / yearThis role is positioned at the intersection of mission execution and strategic innovation, converting classified government requirements into meaningful member engagement strategies that connect current and prospective members with valuable opportunities and ideal teaming partnerships. Working within secure environments, this individual will serve as a key conduit between government objectives and industry capabilities, driving collaboration and delivering mission-focused solutions with urgency.
Facilities Manager Bowhead / UIC Technical ServicesFacilities ManagerDahlgren, VAThis contract will provide configuration management (CM), logistics, mechanical and electrical engineering technician services, field service support, project management, drafting and design, technical writing, and acquisition services to the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Unmanned & Expeditionary Weapon Systems (H40) Division and Intelligent Automation (H60) Division. Experience in developing life cycle cost analyses of projects and/or performing cost benefit or economic evaluations of current or projected programs; analyzing information to develop program reporting systems including the systems specifications, data gathering and analytical techniques, and systems evaluation methodology.
COMSEC/Lab Manager Bowhead / UIC Technical ServicesCOMSEC/Lab ManagerDahlgren, VAThis contract will provide configuration management (CM), logistics, mechanical and electrical engineering technician services, field service support, project management, drafting and design, technical writing, and acquisition services to the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Unmanned & Expeditionary Weapon Systems (H40) Division and Intelligent Automation (H60) Division. Associates (or higher) in business or related degree AND five (3) years professional experience which includes two (2) years specialized experience in analyzing and evaluating the effectiveness of program operations in meeting established goals, requirements, and objectives.
Commercial Asst. Property Manager - $33-$41/hr - Arlington, VA Beacon Hill Staffing Group, LLCCommercial Asst. Property Manager - $33-$41/hr - Arlington, VAArlington, VA$33–$41 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
NewGeneral Manager - Catering AramarkGeneral Manager - CateringMcLean, VAIn order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.