Duties & Responsibilities: • Respond to 911 calls involving mental health and substance use crises or other human service concerns • Develop and implement crisis intervention plans tailored to the individual’s needs, including telephonic de-escalation, referrals to community resources, or connections to community safety net programs • Maintain resource list for human response teams, including contact information, hours of operation, and eligibility requirements • Receive and prioritize requests for human service dispatch from crisis counselor, law enforcement, and other emergency services personnel • Dispatch appropriate human service response in a timely and efficient manner, ensuring communication with person in crisis, community response team, law enforcement, and EMS • Monitor the status of ongoing responses, relay information between responders, and provide updates to E-911 and partners as needed • Maintain accurate and timely documentation of all interactions and interventions, including response type and outcomes Education and Experience Requirements • Associates in mental health, social work, human services, or other related field of study required. Working in partnership with 911 dispatchers, law enforcement, emergency medical services, behavioral health providers, and community organizations, you will assess situations, provide immediate intervention, and coordinate connections to appropriate resources.