p>Key Responsibilities: Own day-to-day customer relationships and serve as a primary point of contact for assigned accounts Drive cross-functional accountability across engineering, operations, customer service, and Business Unit teams to ensure customer commitments are met and issues are resolved quickly and effectively Coordinate with Sales Engineers and internal teams to ensure customer requirements are translated into actionable technical and operational plans Identify customer needs and develop business cases, pricing strategies, and commercial opportunities Participate in and coordinate contract negotiations, opportunity development, and commercial activities to drive bookings and profitable growth Monitor sales, bookings, and account performance to identify risks, opportunities, and required corrective actions Partner closely with the Business Unit Manager to support forecasting, annual business planning, and strategic initiatives Act as a key escalation point for customer concerns, operational challenges, and execution issues requiring cross-functional coordination Support continuity of Business Unit operations and decision-making during periods of Business Unit Manager travel or absence Analyze sales trends, market conditions, customer feedback, and competitive activity to support tactical and strategic decision-making Represent Canyon at customer meetings, trade shows, and industry events to strengthen relationships and identify growth opportunities Other duties as assigned, consistent with the scope and level of the role.
Key Measures and Milestones:
Achieve or exceed Business Unit bookings and sales targets Improve customer satisfaction metrics as measured through customer scorecards and feedback Improve responsiveness and resolution time for customer issues and escalations Maintain quarterly bookings forecast accuracy Drive conversion of identified customer opportunities into bookings and revenue Support achievement of Business Unit profitability and operational performance objectives.