Senior Capital Project Manager - Heavy Industrial Construction JobotSenior Capital Project Manager - Heavy Industrial ConstructionCreola, AL$160,000–$220,000 / yearOur services include construction management, fabrication, erection, mechanical installation, and plant maintenance for heavy industrial, commercial, and roadway projects, as well as a full spectrum of golf course construction and management services. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewBranch Manager Herc Rentals IncBranch ManagerMobile, AL$80,000–$95,000 / yearFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
NewQA/QC Manager Core Group ResourcesQA/QC ManagerSatsuma, ALIf you thrive on driving quality excellence and possess a deep understanding of pressure vessel fabrication processes, this opportunity offers a chance to make a significant impact in a reputable, long-standing industrial organization. We are seeking a dedicated and experienced QA/QC Manager with a strong background in ASME pressure vessel fabrication to lead quality assurance initiatives on the shop floor.
NewQuality Assurance Manager Gables Search GroupQuality Assurance ManagerMobile, ALMust be able to work in a food manufacturing facility, including exposure to allergens, strong odors, and temperature extremes (e.g., -30°F blast freezer, 100°F cook room). Oversees daily laboratory activities and QA documentation, including SSOP, SOP, HACCP, internal audit, and chemical/microbiological records.
NewFood Service Manager - Retail Dining - Univ of South Alabama - Mobile AramarkFood Service Manager - Retail Dining - Univ of South Alabama - MobileMobile, ALAdopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes.
NewQuality Manager AmrizeQuality ManagerTheodore, ALAs designated management representative, holds responsibility and authority for operating, maintaining, and implementing the requirements of the Corporate and Plant Quality Manuals, which must comply with the Corporate Quality Management Program. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
Sr. Manager Financial Reporting & Compliance PhaxisSr. Manager Financial Reporting & ComplianceDaphne, AL$120,000A growing organization is seeking a Senior Manager of Financial Reporting & Compliance to lead external reporting, technical accounting, audit coordination, and internal control initiatives. This individual will play a key role in preparing GAAP financial statements, managing audit processes, and improving reporting and compliance procedures across the organization.
Head of EHSSQ Compliance and Reporting Evonik Industries AGHead of EHSSQ Compliance and ReportingMobile, ALServe as primary liaison with regulatory agencies, community leaders, and external stakeholders while supporting compliant site operations and expansions. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable.
Port Safety Manager TEL Staffing & HRPort Safety ManagerMobile, ALFull timeThe Port Safety Manager ensures compliance with applicable federal, state, maritime, and client-specific safety requirements while actively mitigating workplace hazards, reducing injury exposure, and supporting compliance with the Longshore and Harbor Workers’ Compensation Act (USL&H). The Port Safety Manager will perform the following specific duties: Conduct routine safety audits and inspections of job sites, offices and operation areas to identify unsafe conditions, behaviors, or equipment issues.
Operations Manager - BFM Signature Aviation LtdOperations Manager - BFMMobile, ALServices include aircraft storage, cargo service operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing. As an Operations Manager, you are a critical part of the base leadership team, overseeing day-to-day operations that ensure the safe, efficient, and high-touch delivery of services for private aviation guests, crews, and residents.
Light Industrial Project Manager Michael Page InternationalLight Industrial Project ManagerMobile, Alabama$95,000–$120,000 / yearFull timeContact Jeremiah PowellJob SummarySector: ConstructionSub Sector: Project ManagerIndustry: PropertyLocation: MobileContract Type: PermanentConsultant Name: Jeremiah PowellJob Reference: JN-072026-7054474 Job TitleProject ManagerJob DescriptionManage end-to-end project activities, including planning, execution, and delivery, for light industrial construction projects.
Environmental Manager Airbus SEEnvironmental ManagerMobile, ALEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Meet the Team: Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery - working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety - along flowlines and flightlines.
Fine-Dining Restaurant General Manager Macpower Digital Assets Edge Private LimitedFine-Dining Restaurant General ManagerMobile, AL$60,000–$70,000 / yearMaintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participates in professional societies. Works with Avocet marketing department to attract patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Project Manager - Mixed Commercial - Mobile, AL Michael Page InternationalProject Manager - Mixed Commercial - Mobile, ALMobile, Alabama$110,000–$125,000 / yearFull timeProject ManagerManage commercial construction projects from preconstruction through closeout while overseeing schedules, budgets, and subcontractor performance. The chance to work on impactful projects in Mobile, AL.If you are a motivated Project Manager looking for an exciting opportunity in Mobile, AL, we encourage you to apply today!
Commercial Portfolio Manager III - Equipment Finance Huntington Bancshares IncCommercial Portfolio Manager III - Equipment FinanceMobile, AL$83,700–$208,000 / yearIn addition to underwriting responsibilities, the Commercial Portfolio Manager III provides guidance and mentorship to junior team members, assists with process improvement initiatives, and contributes to the overall quality and consistency of credit decisioning across the portfolio while adhering to all regulatory and compliance guidelines. This role demonstrates advanced credit expertise, exercises independent judgment in evaluating credit risk, and serves as a trusted resource to peers, relationship managers, and credit leadership.
Program Manager - Gear Monitoring Team AIS, IncProgram Manager - Gear Monitoring TeamPascagoula, MSDuties/Responsibilities: Lead construction, maintenance, and deployment of selective fishing gear (TEDs and BRDs) for research, training, and compliance activities Provide technical expertise and oversight for fisheries research projects evaluating modified gear for bycatch reduction Operate and maintain Mississippi Laboratory research vessels (Class A, I, II), including trailering and transport of vessels and equipment Obtain and maintain required certifications, including USCG licenses and NOAA Small Boat Program compliance Plan, coordinate, and conduct outreach and training sessions for commercial fishers across Gulf of Mexico states Engage with fishing associations, industry stakeholders, and state agencies to support effective training delivery and regulatory compliance Coordinate and conduct training for federal and state marine law enforcement personnel on proper inspection of federally regulated fishing gear Oversee and participate in at-sea and dockside inspections of fishing gear, documenting compliance with federal regulations Manage data collected during compliance inspections and generate comprehensive monthly and biannual reports Develop and deliver technical presentations, training materials, and outreach content for diverse audiences Provide hands-on demonstrations of gear construction and proper use to commercial fishers and enforcement personnel Represent the program at industry and government meetings, presenting findings on TED technology, compliance trends, and outreach outcomes Coordinate and support emergency response efforts (e.g., oil spills) requiring rapid deployment for sea turtle protection and targeted outreach Support general unit operations including equipment maintenance, warehouse oversight, and operational readiness. Demonstrated experience writing technical reports and delivering oral presentations Valid drivers license Physical ability to safely perform vessel-based operations Strong leadership and program management capability in field-based environments Advanced stakeholder engagement and communication skills across industry and regulatory audiences Ability to manage multiple concurrent operational priorities and field deployments Strong technical understanding of fishing gear systems and regulatory frameworks.
Fleet Manager Airbus SEFleet ManagerMobile, ALEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Meet the Team: Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery - working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety - along flowlines and flightlines.
Project Manager SD Solutions LLCProject ManagerMobile, ALPart timeOperating within a highly dynamic and complex shipbuilding and acquisition environment, the PM is responsible for integrating multidisciplinary support functions including SharePoint and data management, administrative and documentation support, Integrated Master Schedule (IMS) and Earned Value Management (EVMS) analysis, Technical Support Management (TSM) deficiency tracking, Integrated Logistics Support (ILS) and configuration management, and business/acquisition support. The Project Manager (PM) serves as the senior leader responsible for the overall planning, execution, and performance management of Mobile Administrative Support Services supporting the U.S. Coast Guard Offshore Patrol Cutter (OPC) Project Resident Office.
NewRetail Operations Manager United BankRetail Operations Managersilverhill, ALMINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE: 2+ years of teller/cash operations experience and 1+ year of managerial experience OR 3+ years prior banking/related operational experience. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms.
Principal Aortic Account Manager Endologix LLCPrincipal Aortic Account ManagerMobile, ALTerritory Management & Strategic Sales Execution: Develop, manage, and grow trusted relationships with vascular specialists, hospital systems, and key stakeholders by acting transparently, delivering value, and aligning solutions to clinical and economic needs. Strategic & Analytical Capability: Leverages data and business insights to clearly communicate quarterly strategic business plans, territory market share, procedures per physician, and trained physician segments-driving informed decisions that improve outcomes and performance.
NewAssistant Administrator / Nurse Manager ( RN or LPN ) Crowne Health CareAssistant Administrator / Nurse Manager ( RN or LPN )Mobile, ALThis leadership position assists the Administrator with the day-to-day operations of the community while providing clinical oversight, supervising nursing personnel, ensuring regulatory compliance, and helping create an exceptional living environment for our residents. We are proud to be a subsidiary of Crowne Health Care , an Alabama-based, family-owned healthcare organization known for our supportive culture, long-tenured employees, and commitment to providing outstanding care.
NewNurse Manager Outpatient, Pediatrics (Foley) AltaPointe HealthNurse Manager Outpatient, Pediatrics (Foley)Foley, AlabamaFull timeOverview: The Nurse Manager provides strategic leadership, clinical oversight, and operational management of nursing services across Accordia Health's Federally Qualified Health Center (FQHC) and Certified Community Behavioral Health Clinic (CCBHC) outpatient programs. Provide oversight of nursing assessments, medication administration, immunizations, laboratory services, triage, nurse visits, care coordination, patient education, chronic disease management, crisis intervention, emergency response, and behavioral health nursing services.
Education Account Manager Music & ArtsEducation Account ManagerMobile, AL$45,000–$55,000 / yearFull timeYou will cultivate educator relationships, drive rental, repair, and product growth, expand program adoption, and represent Music & Arts as a trusted partner to students, teachers, and the broader school community. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
Payroll Manager Singing River Health SystemPayroll ManagerGautier, MississippiWork requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.
NewManager - Arbitration Operations MaximusManager - Arbitration OperationsMobile, ALFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Frequent interaction with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
Manager, Practice Operations - University Urology - HCA - USA HealthManager, Practice Operations - University Urology - HCA -Mobile, AlabamaFull timeServes as primary contact for all provider day to day operational, patient care, and staff concerns; Reviews patient satisfaction data with all department staff and leads all efforts for initiatives for improvement; works closely with Revenue Cycle and Billing Compliance to ensure revenue cycle process/ requirements are met; Reviews denials, holds, and any non-coverage for opportunities for re-education and oversees action plans accordingly. Collaborates with other supervisory roles within the department such as leads, supervisors, coordinators, or Managers, Clinical operations related to the staff they supervise for assigning duties, training and competencies, workflow oversight, preparing evaluations, reviewing time off, timely submission of timekeeping documents, handing disciplinary issues.
NewSenior Patient Services Manager I -Dietitian Required Compass Group North AmericaSenior Patient Services Manager I -Dietitian RequiredMobile, AL$80,000–$95,000 / yearThe company has earned significant recognition, including being named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for five consecutive years, and appearing on Training Magazine's Top 125 Organizations list for six straight years. Compass Group employs over 3,000 RDNs across the United States, making us one of the nation's largest employers of Dietitians in a variety of settings: Hospitals and healthcare systems.
Care Manager RN Community Health Systems IncCare Manager RNFoley, ALCollaborates with interdisciplinary teams (IDT) to ensure effective communication and coordination of patient care, including identifying avoidable days and resolving care transition issues. The Care Manager - RN is responsible for coordinating and overseeing discharge planning, transitions of care, and case management activities to ensure optimal patient outcomes.
Quality Conformance Manager II Airbus SEQuality Conformance Manager IIMobile, ALEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Meet the Team: Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery - working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety - along flowlines and flightlines.
New["Merchandise Manager","Merchandise Manager"] Michaels["Merchandise Manager","Merchandise Manager"]DaphneAccordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.
Manager, Case Management - UH Care Management - University Hospital USA HealthManager, Case Management - UH Care Management - University HospitalMobile, AlabamaFull timeOur team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. Qualifications: Bachelor's Degree in Nursing or Social Work from an accredited institution as approved and accepted by the University of South Alabama and 3 years of related experience, one of which was in a leadership or managerial position.
NewCommunity Manager LMS Investment ManagementCommunity ManagerMobile, ALFull timeThe ideal candidate is a motivated multifamily professional who is passionate about delivering exceptional customer service, building strong teams, and creating a welcoming community residents are proud to call home. Our team is made up of neighbors serving neighbors, and we're passionate about creating exceptional places to live while delivering outstanding experiences for our residents, investors, and team members.
Event Manager PCH Hotels And ResortsEvent ManagerPoint Clear, ALRoom Block & Space Allocation: Manage group room blocks and meeting space for assigned events, utilizing tools like Marriott Global Source, Training Energizers, and eTools (eRooming Lists, eProposals, Passkey) to streamline processes and ensure accuracy. Event Planning & Execution: Lead pre-event and post-event meetings, including Banquet Event Order (BEO) meetings and room block reviews, ensuring every detail is properly addressed and executed.
Operations Manager Ulta Beauty IncOperations ManagerMobile, ALThe OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
Shop Production Manager Mississippi Export Railroad CompanyShop Production ManagerMoss Point, MississippiMust possess a strong working knowledge of Interchange repairs, with the ability to use a variety of tools and equipment including but not limited to pneumatic and hydraulic tools, grinders, jacks, welders, cutting torches, cranes and forklifts. • This position is will have a daily presence on the production floor to lead the team, provide coaching, ensure adherence to safety rules and repair procedures and also require a daily office presence to perform various planning and coordination activities.
Merrill Market Client Relationship Manager Bank of AmericaMerrill Market Client Relationship ManagerFairhope, AlabamaKey responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service.
NewMGR, CLINICAL NUTRITION I Compass Group North AmericaMGR, CLINICAL NUTRITION IMobile, AL$105,000–$120,000 / yearResponsible for managing daily clinical operations, ensuring regulatory compliance, supporting quality and patient care initiatives, mentoring dietitians, collaborating with multidisciplinary leadership, and driving operational excellence across multiple hospital locations. Compass Group employs over 3,000 RDNs across the United States, making us one of the nation's largest employers of Dietitians in a variety of settings: Hospitals and healthcare systems.
Assistant General Manager The Krystal Company (Inactive)Assistant General ManagerMobile, ALLives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity). Krystal Assistant General Managers understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.
Assistant General Manager Krystal RestaurantsAssistant General ManagerMobile, ALPart timeLives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity) . Krystal Assistant General Managers understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.
Environmental Manager - Kiewit Bridge & Marine (Mobile, AL) Kiewit CorpEnvironmental Manager - Kiewit Bridge & Marine (Mobile, AL)Mobile, ALExperience managing complex environmental requirements for infrastructure construction is required, including in-water and above-water construction, storm water management, and waste management. Oversee permit applications and application renewal in compliance with environmental regulations; assist supervisors, managers, and others in obtaining and maintaining environmental permits.
Shift Manager | KFC|TacoBell - 33-Hwy 90-Gautier MS (Gautier, MS) West Quality Food Service, IncShift Manager | KFC|TacoBell - 33-Hwy 90-Gautier MS (Gautier, MS)Gautier, MSAt West Quality KFC/TACO BELL we realize the importance of every employee and the role they play in running a successful restaurant. The hourly Shift Manager plays a key role in the daily operations of the restaurant.
Spare Parts and Inventory Manager Airbus SESpare Parts and Inventory ManagerMobile, ALEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Meet the Team: Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery - working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety - along flowlines and flightlines.
Retail Operations Manager United Bank of Southwest AL & Northwest FLRetail Operations ManagerSilverhill, AlabamaResponsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; performance management; employee compensation; approving expense reports; addressing concerns and resolving problems. To be considered for this position, please complete the online employment application for this position (Apply Now) AND complete the workplace assessment here: https://assessment.predictiveindex.com/bo/6Y0D/RetailOperationsManager_Apr2026_203154 .
RN Unit Manager Crowne Health CareRN Unit ManagerMobile, ALAs a family-owned Alabama healthcare organization, Crowne Health Care is proud to foster a supportive workplace where employees are valued, respected, and encouraged to build long-term careers. As the RN Unit Manager, you will oversee the daily clinical operations of your assigned unit while ensuring residents receive exceptional, person-centered care.
General Manager - Express Calibration (56992) Applied Technical Services IncGeneral Manager - Express Calibration (56992)Mobile, ALProvide leadership and the development of department staff through setting goals and objectives; identifying and arranging appropriate training and career development opportunities for employees at all levels; encouraging teamwork and sharing of best practices; fostering an environment of innovation and technical excellence; and planning the succession of employees with the skills to meet future company and customer needs. The GM will be a visible leader internally and externally and must possess the ability to influence and lead dynamic cross-functional teams, and the ability to cultivate a culture of safety, accountability, and operational excellence.
General Manager - Kansas City (56992) Applied Technical ServicesGeneral Manager - Kansas City (56992)Mobile, ALProvide leadership and the development of department staff through setting goals and objectives; identifying and arranging appropriate training and career development opportunities for employees at all levels; encouraging teamwork and sharing of best practices; fostering an environment of innovation and technical excellence; and planning the succession of employees with the skills to meet future company and customer needs. The GM will be a visible leader internally and externally and must possess the ability to influence and lead dynamic cross-functional teams, and the ability to cultivate a culture of safety, accountability, and operational excellence.
Shift Manager | KFC|TacoBell - 33-Hwy 90-Gautier MS (Gautier, MS) Checkers Drive-In Restaurants, Inc.Shift Manager | KFC|TacoBell - 33-Hwy 90-Gautier MS (Gautier, MS)Gautier, MSAt West Quality KFC/TACO BELL we realize the importance of every employee and the role they play in running a successful restaurant. The hourly Shift Manager plays a key role in the daily operations of the restaurant.
0421 Co Manager Books-A-Million, Inc.0421 Co ManagerGulf Shores, ALAll managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible. Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
Development Manager / Technical Lead for Engineering Consultant Moffatt & NicholDevelopment Manager / Technical Lead for Engineering ConsultantMobile, ALThe firm provides clients worldwide with customized service and a level of excellence that have become the firm's hallmark in several primary practice areas - ports and harbors; coastal, environmental and water resources; urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy. As part of the IT Group, the Development Manager / Technical Lead is a highly experienced technical leader and working manager responsible for leading and empowering the development team to deliver high-quality software solutions that align with the firm's objectives.
Manager, Patient Access Services - CW Patient Access - Children's and Women's Hospital USA HealthManager, Patient Access Services - CW Patient Access - Children's and Women's HospitalMobile, AlabamaFull timeAssists with personnel functions for the department (i.e recruitment, hiring, disciplinary actions, evaluations, counseling and education), assists in developing an annual budget that meets the departments needs within the framework of available resources, assists in monitoring budgetary expenses and revenues identifying variances and adjusting spending accordingly. Responsibilities: Coordinates the development implementation and operation of Access Services across the health system ensures that programs align with the health systems strategic initiatives with emphasis on customer service and overall patient experience, oversees the delivery of services that facilitate patient access across all points in the system.