Customer Service Representative Sonoco Products Co,Customer Service RepresentativeArlington Heights, IL$51,040–$57,420 / yearFrom a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. You will manage complex customer issues - analyze causative factors and determine resolution while ensuring cooperation with internal partners through status communication, effective explanation of needs and desired outcome.
Retail Sales Associate / Customer Service Elements MassageRetail Sales Associate / Customer ServicePalatine, Illinois$16–$17 / hourPart timeIncluding, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, and promoting the Wellness Membership Program. Benefits: - Unlimited Monthly Commission/Bonus opportunities - Career Advancement Opportunities based on performance - Free, discounted services & retail discounts - Hourly pay - $16 -$17 based on experience - Medical, dental, and vision plans - Paid time off Legal Disclaimer: ©2023 Elements Therapeutic Massage, LLC (“ETM”).
NewTeam Lead – Customer Service & Sales AO Globe LifeTeam Lead – Customer Service & SalesNaperville, ILFull timeAt AO Globe Life, we’re dedicated to empowering our team to make a real impact every day by delivering exceptional service and innovative life insurance solutions that secure families’ futures. Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions.
NewRemote- Customer Service Representative AO Globe LifeRemote- Customer Service RepresentativeChicago, ILRemoteFull timeAt AO Globe Life, we believe in empowering our team to make a real impact every day by providing exceptional service and innovative insurance solutions that secure families’ futures. Career Growth & Advancement: Start your journey as a customer service representative and, as you excel, unlock opportunities to transition into a management role where you can lead and inspire a team.
Full-Time Customer Service Supervisor Kohl's CorpFull-Time Customer Service SupervisorWoodridge, IL$20.75–$32.20 / hourLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service. In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
Actors/Customer Service For Kids Birthday Parties (Northbrook) Kids Science LabsActors/Customer Service For Kids Birthday Parties (Northbrook)Northbrook, IL$20–$22 / hourKids Science Labs (www.kidssciencelabs.com), the world leader in hands-on science education, is seeking to hire our next great Birthday Team Member. We are seeking energetic individuals who can guide kids in their discovery of slime, chemical reactions, and other fun hands-on science experiences at our Chicago locations.
Customer Service Representative Umdasch Group Ventures GmbHCustomer Service RepresentativeChannahon, ILThe Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties. Manage customer accounts and the full order process-order entry, placement, follow-up, price verification, and product inquiries-while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
Actors/Customer Service For Kids Birthday Parties (Chicago) Kids Science LabsActors/Customer Service For Kids Birthday Parties (Chicago)Chicago, IL$20–$22 / hourIn addition to our normal classes, camps, and field trips, Kids Science Labs delivers the most fun and exciting birthday experiments for kids 4-12, that are 90 minute events, where our team delivers a memorable experience while leading groups of 10-20 kids hands-on science mixing experiments and matching the kids excitement to engage in hands-on science. Kids Science Labs (www.kidssciencelabs.com), the world leader in hands-on science education, is seeking to hire our next great Birthday Team Member.
Customer Service/Call Center Agents ManpowerCustomer Service/Call Center AgentsItasca, ILManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
NewSTR MGMT/PEOPLE SERVICES LEADER The Kroger CoSTR MGMT/PEOPLE SERVICES LEADERFrankfort, ILWe'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Schedule regular touch-bases with new employees to ensure high morale, training levels and retention are maintained (15-30-60-90 day).
NewCustomer Service Agent - $18.50 EuropcarCustomer Service Agent - $18.50Chicago, IllinoisOur brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
NewCustomer Service Representative Keurig Dr Pepper IncCustomer Service RepresentativeNORTHLAKE, ILAdditionally, the Telesales Representative should be a skilled communicator with the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues. Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested.
Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish) CSL PlasmaMedical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)Chicago, IllinoisThe screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
Medical Screener - Reception Technician (Customer Service) CSL PlasmaMedical Screener - Reception Technician (Customer Service)Joliet, IllinoisThe screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
Customer Service Warehouse Associate Ewing Outdoor SupplyCustomer Service Warehouse AssociateMokena, IL$37,440–$41,600As a green industry leader for over 100 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it. The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority.
Technical Customer Service Representative HirePower Personnel Inc.Technical Customer Service RepresentativeMorton Grove, IL$18–$22 / hourTh e Technical Customer Service Representative serves as the primary point of contact for customers, delivering high-quality support related to pricing, order processing, and issue resolution. O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity.
Customer Service Representative System OneCustomer Service RepresentativeDowners Grove, IL$20–$28 / hourAct as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
Customer Service Manager QC Industries, LLCCustomer Service ManagerWood Dale, ILThis role is responsible for overseeing day-to-day operations of a mid-sized call center environment, developing and coaching a high-performing team, and driving exceptional customer experiences in a complex, engineered-to-order (ETO) manufacturing environment. nVenia is a packaging machinery manufacturing and service organization widely known to have the widest selection of packaging technology under one roof and is dedicated to providing our distributors and end-users the highest quality product and support.
Customer Service Representative US715Customer Service RepresentativeChicago, Illinois$40,000–$45,000 / yearCOMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI).
Customer Service Representative - State Farm Agent Team Member Chris Hoskinson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberChicago, ILFull timeCompany Overview: Chris Hoskinson - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! www.chrishoskinson.com.
NewAssociate Project Analyst / Billing Customer Service - Hybrid Schedule LabCorpAssociate Project Analyst / Billing Customer Service - Hybrid ScheduleItasca, IL$28–$30 / hourLabcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.
Customer Service Representative Gerber Collision & GlassCustomer Service RepresentativeOrland Park, IL$17–$19 / hourPrepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.
Full-Time Customer Service Supervisor KIN KINFull-Time Customer Service SupervisorWoodridge, IllinoisIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
Customer Service Representative Veolia Environnement SACustomer Service RepresentativeWoodridge, IL$50,000–$60,000 / yearWithin this framework, Veolia''s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.
Customer Service Manager - State Farm Agent Team Member Mae Trongkamsataya - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberMorton Grove, ILFull timeWe're seeking an Office Manager to lead day-to-day operations and support Mae’s mission: helping customers manage life’s uncertainties through personalized insurance and lifelong relationships. Lead and coordinate daily agency operations, including staff supervision, workflow organization, and coverage across product lines such as Auto, Home, Business, Life, Pet, and Health Insurance.
Customer Service Manager Transdev North America IncCustomer Service ManagerTinley Park, ILTransdev in Chicago, IL is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation.
Incumbent - Customer Service Manager Transdev North America IncIncumbent - Customer Service ManagerTinley Park, ILTransdev in Tinley Park, IL is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation.
Customer Service Representative (12 Month Contract) Riverside Natural Foods Ltd.Customer Service Representative (12 Month Contract)Chicago, IL$60,000–$75,000 / yearThe Customer Service Coordinator provides administrative and operational support to the Customer Service team by ensuring customer orders are entered accurately, customer inquiries are routed appropriately, and order-related information is maintained within Riverside systems. Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community.
Customer Service Engineer (VA ESOM) IT Concepts IncCustomer Service Engineer (VA ESOM)Chicago, ILThe VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.
Analytical Lead, Large Customer Sales, Financial Services Google LLCAnalytical Lead, Large Customer Sales, Financial ServicesChicago, ILAs a member of our LCS team, you"ll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. You will serve as the Google owner of clients' marketing measurement plans and a key partner to Google"s ad sales teams, who will work to bring the best of Google"s advertising solutions to their customers.
Field Management - Customer Service Representative EssilorLuxottica SAField Management - Customer Service RepresentativeShorewood, IL$17.99–$24.91 / hourWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
NewCustomer Service Agent - $18.50 Europcar Mobility Group SACustomer Service Agent - $18.50Chicago, ILOur brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Customer Service Associate I Family Dollar Stores Of IndianaCustomer Service Associate IEast Chicago, IndianaResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Customer Service Representative - Call Center Transdev North America IncCustomer Service Representative - Call CenterGlen Ellyn, ILAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
Customer Growth Strategy Senior Manager | Financial Services Accenture PlcCustomer Growth Strategy Senior Manager | Financial ServicesChicago, ILBeyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Song's impact and our clients' businesses. With deep industry expertise and strong client partnerships, we help financial services leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.
Part Time Patient Customer Service Representative R1 RCM IncPart Time Patient Customer Service RepresentativeHoffman Estates, IL$15.50–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Customer Service Representative - Patient Registration R1 RCM IncCustomer Service Representative - Patient RegistrationChicago, IL$16.12–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Customer Service Executive International Workplace Group PlcCustomer Service ExecutiveILThis position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. With almost 4,000 tech-enabled, sustainable and inspiring locations across the world, we're already seven times the scale of our nearest competitor - and continuing to grow.
Customer Service Representative Patient Registration R1 RCM IncCustomer Service Representative Patient RegistrationElk Grove Village, IL$16.12–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Customer Service Representative R1 RCM IncCustomer Service RepresentativeChicago, IL$16.12–$23.21 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Sr. Customer Success Manager, Robotics Technical Services Amazon.com IncSr. Customer Success Manager, Robotics Technical ServicesMatteson, ILThe successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders from Global Robotics and Central Operations to ensure North America operations, engineering, support, and other organizations become self-sufficient with Amazon Robotics' technologies. Building Launches & Retrofits: Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning.
NewCustomer Service Associate Specialist Ensemble Health PartnersCustomer Service Associate SpecialistSummit, ArizonaThe Customer Service Associate Specialist provides frontline support to patients, providers, and payers by handling inquiries related to billing, account status, and general revenue cycle processes. Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.
NewCustomer Service Representative - Chicago Larson-JuhlCustomer Service Representative - ChicagoRoselle, ILRemoteKnowledgably assist customers with a broad range of potentially complex requests and concerns including but not limited to account, order, credit or delivery status; order history; Larson-Juhl products; inventory and pricing assistance; website and app navigation. Our Service Representative’s main goal is to expertly and professionally provide assistance for all customer requests through 1 st call resolution creating excellent experiences that generate continued loyalty and satisfaction from our North American customers.
Customer Service Rep Specialty Distribution Group LLCCustomer Service RepItasca, IL$20–$40 / hourIf you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve.
Customer Service Team Lead Bunge LTDCustomer Service Team LeadChannahon, IL$83,446–$94,248 / yearResolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Incumbent will also be responsible to communicate long-term development goals to the representative's leader to be coached on individual one-on-ones and suggesting customized training programs to meet the needs of current and prospective customer service team members.
NewCustomer Service - Donor Support Technician CSL PlasmaCustomer Service - Donor Support TechnicianChicago, Illinois$18.98–$20.72 / hourQualifications:• High school diploma or equivalent required• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience• Must be able to perform basic math calculationsDifferent qualifications or responsibilities may apply based on local legal and/or educational requirements. Responsibilities:• Responsible for preparing the donor, donor area and equipment for the pheresis process.• Prepares the autopheresis machine for the pheresis process.• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.• Disconnects the donor when the process is complete.•
Customer Service - Donor Support Technician (Bilingual – English/Spanish) CSL PlasmaCustomer Service - Donor Support Technician (Bilingual – English/Spanish)Chicago, IllinoisBy celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .
NewCustomer Service Representative - Seasonal 1 Votorantim CimentosCustomer Service Representative - Seasonal 1Bridgeview, IL$20–$22 / hourWith solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world.
Director of Customer Experience (Home Services) Hueman PE Talent SolutionsDirector of Customer Experience (Home Services)Chicago, ILThe Director of Customer Experience ensures service excellence, operational efficiency, and accountability while building a customer-centric culture aligned with the organization's core principles of quality, service, and integrity. · Experience leading customer service teams at scale, preferably within home services, construction, specialty trades, or other operationally complex service industries.
Customer Service Team Lead Bunge Global SACustomer Service Team LeadChannahon, IL$83,446–$94,248 / yearResolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Incumbent will also be responsible to communicate long-term development goals to the representative's leader to be coached on individual one-on-ones and suggesting customized training programs to meet the needs of current and prospective customer service team members.