NewUnit Manager, RN St Albans Health and Rehab CtrUnit Manager, RNSaint Albans, VT$101,920–$118,560Responsibilities: As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and patient/resident, family and employee satisfaction. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference.
NewNATIONAL SALES MANAGER Foodservice & Specialty Food Butternut Mountain FarmNATIONAL SALES MANAGER Foodservice & Specialty FoodMorrisville, VT$95,000–$120,000 / yearAs one of the largest maple syrup companies in the world, Butternut Mountain Farm works closely with maple sugarmakers to aggregate production to supply markets too large for a single producer. 5-10 years’ experience in CPG sales role such as National Sales Manager or Key Account Manager, ideally within foodservice, distribution, or specialty channels.
NewProposal Manager / Estimator - Fully Remote - Federal Projects Michael Page USAProposal Manager / Estimator - Fully Remote - Federal ProjectsBurlington, VTRemote$90,000–$105,000 / yearFull timeThis established federal construction contractor has spent over three decades delivering projects for government agencies, military installations, VA facilities, and public sector clients throughout New England and the East Coast. The organization operates with a lean structure, empowering employees with significant responsibility, direct communication with leadership, and the ability to make meaningful contributions to project pursuits and company growth.
Strategic Communications Manager, CESS University of VermontStrategic Communications Manager, CESSBurlington, VT$70,000–$78,000 / yearFor visionary changemakers who are ready to transform educational and social systems, the College of Education and Social Services provides experiential and supportive learning environments inspiring students to create a more humane and just society-for people and planet. Provides leadership in the development, coordination, implementation, and evaluation of communications that advance the College's mission and strategic priorities, in consultation with the Dean, Associate Deans, faculty, staff, students, alumni, and field partners, as well as internal University partners and external vendors.
Senior Manager, Medicare Strategic Communications CVS Health CorpSenior Manager, Medicare Strategic CommunicationsVT$67,900–$199,144 / yearThis role sits at the intersection of quality (Stars), pharmacy, clinical programs, sales and member engagement, partnering with internal stakeholders and external clients to design and optimize communications that improve adherence, member experience and Stars outcomes. Translate complex regulatory, clinical and pharmacy dynamics into clear, digestible language that resonates across segments (e.g., LIS, chronic patients, varying literacy levels) to reduce the operational friction inherent to Medicare and compel desired actions.
NewSenior Marketing Manager Enrollment Communications & Services -Aetna Supplemental Health CVS Health CorpSenior Marketing Manager Enrollment Communications & Services -Aetna Supplemental HealthVT$67,900–$199,144 / yearCollaborate with stakeholders to provide strategic enrollment communications plans to support the Aetna Supplemental Health Plans (Accident, Critical Illness and Hospital Indemnity). Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Director, Communications & Brand Verint Systems, Inc.Director, Communications & BrandMontpelier, VTOverview of Job Function: The Director, Communications and Brand will partner with the senior leadership to develop, direct and oversee the global communications strategy, planning and execution. + A minimum of 8 years of progressive leadership experience leading teams within one or more similar lines of business, which may include marketing or marketing operations.
Speech Language Pathologist Augmentative Alternative Communication (AAC) Specialist Boothby Therapy ServicesSpeech Language Pathologist Augmentative Alternative Communication (AAC) SpecialistMontpelier, VTFull timeAs an AAC Specialist with BTS, you'll collaborate with students, educators, families, and multidisciplinary teams to improve communication outcomes for children throughout Vermont. We're seeking an experienced Speech-Language Pathologist (SLP) with expertise in Augmentative and Alternative Communication (AAC) to join our growing Community of Providers.
RN - Registered Nurse Unit Manager ElderwoodRN - Registered Nurse Unit ManagerBurlington, VermontFull timeIn order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. You'll oversee resident care, support and develop your nursing team, collaborate with interdisciplinary departments, and help ensure every resident receives compassionate, high-quality care in a safe and welcoming environment.
Event Marketing Manager Fuse LLCEvent Marketing ManagerVT$60,000–$85,000 / yearResponsibilities include developing and implementing experiential marketing tactics, project management, activation planning and execution, budget development and management, management of marketing assets and equipment, sourcing and management of field staff, vendors, and independent contractors. Develop integrated and cohesive event marketing concepts for Client based on Client brief; ensure engagement across Fuse Groups and partner agencies as needed.
Assistant Manager Guest Experience | Church St. Lululemon Athletica IncAssistant Manager Guest Experience | Church St.Burlington, VT$23.19–$31.38 / hourThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
Box Office Manager FLYNN CENTER FOR THE PERFORMING ARTS, LTD.Box Office ManagerBurlington, VTPartner with the Education Department to support Student Matinee Exercise sound judgment and communicate proactively with CEIO, CGIO, the Director of Marketing & Sales, and Rentals Manager on emerging needs or challenges when Work a flexible schedule, including evenings and weekends. We believe that people of color, people from working class backgrounds, women, and LGBTQ people must be centered in the work we do; we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Banker Trainer - Assistant Manager (Plattsburgh Region) Arrow Financial CorpBanker Trainer - Assistant Manager (Plattsburgh Region)Plattsburgh, NY$22.50–$28 / hourThrough our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. > Monitor and analyze training progress for newly hired team members to ensure accuracy, knowledge retention, identify skill gaps, and coordinate supplemental training and development to strengthen performance and support employee retention.
Assistant Dental Office Manager Aspen Dental Management IncAssistant Dental Office ManagerBerlin, VT$20–$25 / hourAs an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care.
Commercial Pricing Manager - Remote CSAA Insurance GroupCommercial Pricing Manager - RemoteVTRemote$152,010–$168,900 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. Responsible for human resources functions to include recruiting and interviewing prospective employees, conducting performance appraisals, recommending salary actions including promotions and terminations, and administering disciplinary procedures in conjunction with management, recognizing employee's achievements and counsels employees on performance issues, promotes growth and development of staff thorough coaching and mentoring, provides feedback and guidance to staff relative to productivity.
Dental Office Manager Aspen Dental Management IncDental Office ManagerBerlin, VT$55,000–$65,000 / yearHow You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
NewField Construction Manager - Hydro (NY) LaBella AssociatesField Construction Manager - Hydro (NY)Plattsburgh, NY$70,000–$100,000The FCM is responsible for coordination of material delivery, develop and maintain as-built documentation, and must be onsite whenever work of any nature is being performed, monitor schedule, and prepare daily, weekly, and monthly reports. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance).
Sr. Area General Manager, Oncology and Hematology - Northeast Bayer AGSr. Area General Manager, Oncology and Hematology - NortheastBurlington, VT$224,240–$336,360 / yearLocation:United States : Massachusetts : Boston || United States : Connecticut : Hartford || United States : Connecticut : New Britain || United States : Connecticut : New Haven || United States : Massachusetts : Cambridge || United States : Massachusetts : Springfield || United States : New York : Rochester || United States : Vermont : Burlington Division:Pharmaceuticals Reference Code:870783 Contact Us Email:hrop_usa@bayer.com. Preferred Qualifications: People leadership and/or cross-functional experiences strongly preferred; Oncology expertise preferred; Experience in managing budgets, negotiating for resources, and maximizing the return on investment preferred; Experience in leading multi-disciplinary teams strongly preferred with demonstrated strength in coaching and mentoring teams/peers; helping others to meet or exceed their goals, targets, and other responsibilities.
Senior Project Manager - Structures HNTB CorpSenior Project Manager - StructuresBurlington, VT$180,596.86–$360,607.36 / yearThis opportunity entails being responsible managing assigned project(s) throughout their full lifecycle including developing the scope and technical sections of proposal and procurement documents to participating in contract negotiations and overseeing the delivery of the project plan to successfully accomplish HNTB's 4 for 4 performance: delivery of quality work, on time, on budget and to the client's satisfaction on every project. The ideal candidate will be motivated to grow client relationships in Maine, New Hampshire, and/or Vermont, manage project budget, scope, and schedule, and lead a core team of outgoing structural engineers - all while maintaining their ideal work/life balance.
Project Manager I - Structures HNTB CorpProject Manager I - StructuresBurlington, VT$126,950.84–$248,205.18 / yearThis opportunity entails being responsible for managing assigned project(s) throughout their full lifecycle including developing the scope and technical sections of proposal and procurement documents to participating in contract negotiations and overseeing the delivery of the project plan to successfully accomplish HNTB's 4 for 4 performance: delivery of quality work, on time, on budget and to the client's satisfaction on every project. The ideal candidate will be motivated to small to medium bridge projects throughout Maine, New Hampshire, and Vermont, manage project budget, scope, and schedule, and lead a core team of outgoing structural engineers - all while maintaining their ideal work/life balance.
Branch Manager M&T Bank CorpBranch ManagerMontpelier, VT$62,200–$103,600 / yearWhile branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success. Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
Senior Branch Manager M&T Bank CorpSenior Branch ManagerWilliston, VT$74,600–$124,400 / yearWhile branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success. Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
Registered Nurse - Manager of Case Management The University of Vermont Health NetworkRegistered Nurse - Manager of Case ManagementVT$51.31–$76.97 / hourJob Ref:R0087559 Category:Case Management Employment Type:Full-Time Health Care Partner:Central Vermont Medical Center Location: 130 Fisher Rd, Berlin, VT Department:CVMC - Case Management Shared Services Job Type:Regular Primary Shift:Day Hours:8:00 AM - 4:30 PM Hours per Week: 40 Weekend Needs:Other Pay Rate: $51.31 - $76.97 per hour. They lead a team responsible for complex care coordination across inpatient units and the Emergency Department, including assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration to optimize patient outcomes, reduce delays, and ensure regulatory compliance.
Project Manager - Mid-Atlantic Territory Software Deployment Motorola Solutions IncProject Manager - Mid-Atlantic Territory Software DeploymentVTRemote$105,000–$115,000 / yearWe deploy and support products such as Emergency Call Handling 911 systems, Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
NewSenior HV Project Manager (Remote) SOLV Energy LLCSenior HV Project Manager (Remote)VTRemote$144,790–$180,990 / yearIn addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Licensed Professional Engineer, PMP certification, or directly relevant industry experience preferred NFPA 70e "Qualified Person" preferred, skilled with knowledge related to the construction and operation of the electrical equipment and installation and has received safety training on the hazards involved.
Geotechnical Project Manager Weston & SampsonGeotechnical Project ManagerWaterbury, VermontWe embrace the rich perspectives and experiences that arise from people of different races, ethnicities, cultures, sexual orientation, gender identities, ages, socio-economic statuses, abilities, and religions, as well as other untapped groups, within our Weston & Sampson family and the communities we serve. Weston & Sampson offers a flexible work environment, competitive compensation, industry-leading benefits, and exciting career growth opportunities—all in a supportive and dynamic corporate culture that embraces diverse perspectives and recognizes people for their contributions.
Programming Manager FLYNN CENTER FOR THE PERFORMING ARTS, LTD.Programming ManagerBurlington, VTBASIC FUNCTION The Programming Manager supports the Director of Programming in the planning, coordination, and execution of all Flynn-presented performances by managing artist logistics, contract administration, event advancement, and departmental operations to ensure a seamless experience for artists, audiences, and staff. Advance all contractual requirements with the Artist Representative essential to day-of-show logistics, including coordinating the artist's ground transportation, lodging, and catering needs, as well as Front of House requirements such as merchandise, security, and Artist's guest lists.
Lead Account Manager, Client Services RXO IncLead Account Manager, Client ServicesVT$55,000–$65,000 / yearPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Account Manager, AWM (Northeast Region) - Future Opportunities Smith & Nephew PlcAccount Manager, AWM (Northeast Region) - Future OpportunitiesVT$75,000–$110,000 / yearAs an Account Manager within our Advanced Wound Management (AWM) team, you will play a critical role in improving patient outcomes by partnering with healthcare providers to deliver a comprehensive portfolio of wound care solutions. The AWM business brings together a broad portfolio of solutions used across hospitals, wound care centers, and post-acute settings, supporting clinicians in delivering high-quality care across the continuum.
Senior Bridge Engineer/Project Manager Trilon GroupSenior Bridge Engineer/Project ManagerWilliston, VTRemote$135,000–$160,000 / yearThe ideal candidate will bring deep technical expertise in bridge design and construction, along with strong project management skills to lead projects from initial scoping through final design and into construction. This role will focus primarily on managing bridge projects throughout the state, including work for VTrans and Vermont municipalities, while collaborating closely with our highway and traffic design teams.
Retail Manager 3 SodexoRetail Manager 3BURLINGTON, VTMinimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations. You will partner closely with UHDS leadership, campus stakeholders, and Sodexo support teams to elevate the retail dining program and meet the evolving needs of students, staff, and guests.
General Manager 4 - Food Sodexo SAGeneral Manager 4 - FoodColchester, VTSodexo"s Campus Segment is seeking a General Manager 4 to lead dining operations at Saint Michael"s College, a longstanding and valued campus partner located in beautiful Colchester, Vermont, just minutes from Burlington. As the senior-most leader on site, you will provide strategic direction and operational leadership for all dining services, including residential dining, retail operations, catering, and summer conference programs.
Sales Manager OrangetheorySales ManagerBurlington, VermontWe will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees.
Senior Account Manager, Captive Management American International GroupSenior Account Manager, Captive ManagementBurlington, VTNon-Routine Client Management: Perform special requests for clients, which may include tasks such as business plan changes, preparing financial proformas, or analyzing new agreements. Industry Knowledge/Involvement: Maintain and continue developing captive insurance industry knowledge (such as different uses of captives) using media, seminars, and other resources.
Merchandising Assistant Manager Dollar Tree IncMerchandising Assistant ManagerBurlington, VTYour Role at Dollar Tree: As a Merchandise Assistant Manager at Dollar Tree, you'll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In addition to medical, pharmacy, dental, and vision insurance, we offer: • Employee Assistance Program • Paid time off • Retirement plans with matching contributions • Employee Stock Purchase Program • Educational Assistance • Access to PerkSpot, an employee discount platform for goods and services And much more!
Branch Manager Vermont Federal Credit UnionBranch ManagerSouth Burlington, VermontEvidence of monthly meetings with an informed staff around organizational communications, training and service updates, systems changes and other departmental procedure changes and information. Develop and execute proactive plans to grow the business and drive goal achievement as evidenced by top customer calls, business calling, business partner collaboration, etc.
Territory Manager TrueBlue IncTerritory ManagerBurlington, VT$62,673–$75,207 / yearBacked by over 35 years of experience, PeopleReady's workforce solutions have been carefully crafted to service businesses and workers across a wide range of industries, including construction, manufacturing and logistics, retail, and hospitality. Associate Support: Promote a Safe Workplace by conducting on-site safety visits, performing associate check-ins, and ensure personal protective equipment (PPE) is accessible to associates.
Service Manager (Will Train) OrkinService Manager (Will Train)Burlington, Vermont$55,000–$65,000 / yearFull timeFounded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. When you’re an Orkin Service Manager, you’re quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests.
Sales Manager Orangetheory - Franchise #0308Sales ManagerBURLINGTON, VTOTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).
Account Manager - Hotel Valet Services Towne Park LtdAccount Manager - Hotel Valet ServicesBurlington, VT$60,000–$65,000 / yearThe associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact.
Client Manager - Benefits Division IMA Financial GroupClient Manager - Benefits DivisionBurlington, VT$59,400–$75,000 / yearOur plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.
Client Manager - Benefits Division The IMA Financial Group IncClient Manager - Benefits DivisionBurlington, VT$59,400–$75,000 / yearOur plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.
Case Manager II The University of Vermont Health NetworkCase Manager IIBurlington, VT$35.78–$53.67 / hourThe Case Manager CM coordinates the care and services of selected patient populations across the continuum of illness promotes effective utilization and monitoring of health care resources and assumes a critical role with an interdisciplinary team to achieve optimal patient-centered clinical and resource outcomes. Are you passionate about patient-centered care and interdisciplinary collaboration Were seeking a Case Manager II to coordinate care and services for diverse patient populations across the continuum of illness.
NewSr. Project Manager - Accounting CDK Global IncSr. Project Manager - AccountingBurlington, VT$92,500–$106,000 / yearBy automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
Event Marketing Manager FuseEvent Marketing ManagerWinooski, VermontResponsibilities include developing and implementing experiential marketing tactics, project management, activation planning and execution, budget development and management, management of marketing assets and equipment, sourcing and management of field staff, vendors, and independent contractors. Develop integrated and cohesive event marketing concepts for Client based on Client brief; ensure engagement across Fuse Groups and partner agencies as needed.
District Manager in Training Cumberland Farms IncDistrict Manager in TrainingMontpelier, VT$70,000–$85,000 / yearExcellent team building and leadership practices Strong communication and interpersonal skills Organizational skills and proficiency in Microsoft Word, Microsoft Excel, and ability to learn additional programs as needed Ability to multitask, prioritize and constructively handle various issues that arise Strong analytical skills. As a District Manager you will be entrusted to guide a team of Store Managers in delivering an exceptional guest shopping experience, operational excellence, and a working environment that promotes engagement and living the Company values, making EG America the clear choice for our guest's every day needs.
Territory Manager (NY, Plattsburgh) Charlie HealthTerritory Manager (NY, Plattsburgh)Plattsburgh, NY$65,000–$80,000 / yearGo in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships. Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners .
General Manager The Skinny Pancake at UVMGeneral ManagerBurlington, VT$62,000–$70,000 / yearA stable, engaged customer base: Located at UVM, you'll lead a restaurant with consistent traffic, strong campus partnerships, and a vibrant student community. A leadership role with real influence: You'll have the freedom to build your team, develop your managers, and drive the guest experience.
Associate Service Manager Morgan StanleyAssociate Service ManagerColchester, VT$68,000–$120,000 / yearOur values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Ongoing training of the Service Associates (SA) by responding to daily inquiries regarding systems, procedures and policies, performing on the spot coaching sessions when issues arise and/or items come up for review that were incorrectly processed, and holding one on one sessions as needed.