p>Required Skills: Preferred Skills:
Brand Recognition, Client Management, Community Relations, Customer Centricity, Customer Experience Management, Customer Relationships, Customer Satisfaction, Customer Service, Customer Service Philosophy, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Policy Development, Relationship Building, Stakeholder Management. This role oversees the end-to-end CARVYKTI fulfillment customer experience, and will partner with Global and other cross functional partners (Supply Chain, IT, Strategic Customer Group, and Medical Affairs) to shape, formalize, and deploy an end-to-end Customer Experience operation and governance model that evolves and iterates over time.