Director, E-Commerce Commercial & Capabilities Excellence Nestle SA
Director, E-Commerce Commercial & Capabilities Excellencep>Bachelor's degree 10+ years of relevant experience in eCommerce, digital analytics, insights, Commercial Sales, or performance marketing analytics Experience in collaborating with brand teams and agencies to gain a deep understanding of their needs and effectively represent their products on digital platforms Proven experience influencing senior stakeholders to deploy newest best practices in eCommerce and to drive accountability to performance results Build compelling, commercial playbooks to educate internal stakeholders and leadership on the importance and needs of digital shelf and robust training for implementing best practices across all eCommerce tactics Lead and partner on the development and implementation of new tools, technologies, and partnerships for digital shelf tools, agencies Oversee the accuracy and performance of consumer-facing eContent and backend product information Strong understanding of retail and digital performance metrics, KPIs, and frameworks cross E-Commerce tactics and media vehicles, including organic- and retail-paid search Proven ability to analyze, synthesize, and interpret data from multiple sources Strong storytelling and communication skills, with experience influencing senior stakeholders through data-driven narratives Strong attention to detail, quality, accuracy, and timeliness in delivering insights Ability to push past obstacles, overcome objections, and build advocacy with internal stakeholders. Key Responsibilities: Develop and deploy Nestle's eCommerce and Omnichannel Capabilities Roadmap, process documentation, implementation, integration, transition plans, training, and playbooks that will help upskill the whole Nestle USA Organization in eCommerce capabilities, principles, process, and strategy Identify and clearly articulate business challenges and recommend solutions, tools, or capabilities that will drive value across the Nestle USA divisions Serve as the E-Commerce evangelist for priority, investment and elevated consumer experiences across all levels of the organization, including executive leadership Lead multiple eCommerce projects simultaneously, ensuring that they are documented and completed on time, within budget, key metrics are aligned and tracked, and tying it back to the organizational priorities and planning processes Collaborate with cross-functional teams, including but not limited to marketing, commercial development, strategic revenue management, finance, and digital technology, to ensure that capability goals are aligned with business objectives Engage with the Nestle Global eCommerce team and eCommerce teams across other markets, global teams, and operating companies to learn, leverage, and share best practices Roll out communication plans on capabilities status, risks, and issues to stakeholders, including senior management.
