Duties include but are not limited to the following: Processes incoming patient secure messaging through My HealtheVet and coordinates with care team as appropriate; Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; Identifies incomplete encounters and communicates findings to providers; as needed; Assists the team to reinforce the plan of care and self-help solutions; Enters appropriate information into the electronic record; Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; Manages patient systems to verify and validate accuracy and resolve issues; Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary (coordinated care delivery model teams), VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manages systems for follow-up care such as consults, tests, etc.