Client Accounting Manager Vaco LLCClient Accounting ManagerFranklin, TN$70,000–$90,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewManager Client Experience GeodisManager Client ExperienceBrentwood, TNDevelop and execute annual Client Experience Plans for all assigned clients, including SWOT and competitive analysis, identification of retention and growth opportunities, and client-centric initiatives. Act as a primary point of contact and escalation for clients, ensuring regular and effective communication to address concerns, share updates, and resolve issues promptly.
NewManager, Business Tax Services - Employee Benefits Compliance KPMGManager, Business Tax Services - Employee Benefits ComplianceNashville, TN$107,160–$226,320 / yearBachelor's degree from an accredited college or university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
Senior Project Manager - Data Center Construction JobotSenior Project Manager - Data Center ConstructionNashville, TN$150,000–$200,000 / yearBachelor’s degree in a related field (Project Management, Construction Management, Business, Engineering, etc.), paired with industry experience OR an overall appropriate combination of certification(s), experience, and education (journeyman or master electrician’s license). Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Remote Tax Manager JobotRemote Tax ManagerNashville, TNRemote$140,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have a strong background in public accounting, with a focus on complex tax returns for S Corp and Partnerships and their HNW owners.
NewTravel Nurse RN - Case Manager, Utilization Review - $2,250 per week AMN Healthcare Revenue CycleTravel Nurse RN - Case Manager, Utilization Review - $2,250 per weekNashville, TN$1,800–$2,700At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable. As an industry leader, AMN Healthcare offers a diverse team dedicated to supporting healthcare workers and facilities, ensuring a personalized and supportive experience for both clients and candidates.
NewEvent Marketing Manager GeodisEvent Marketing ManagerBrentwood, TNOwn the complete lead lifecycle from event capture through opportunity creation: manage on-site lead collection, ensure all leads are entered into the CRM (Salesforce or equivalent) within 48 hours, enforce lead scoring and routing protocols, and maintain source attribution tagging so that every event-sourced prospect can be tracked from initial contact through closed-won revenue. The Event Marketing Manager is a high-impact role responsible for the end-to-end strategy, planning, and execution of approximately 25 events per year, including industry tradeshows, conferences, client hospitality events, experiential activations, and internal stakeholder engagements.
NewIT Implementation Manager (Transportation) GeodisIT Implementation Manager (Transportation)Brentwood, TNLead end-to-end TMS client onboarding and implementation projects, ensuring successful delivery, performance tracking, and customer satisfaction. Evaluate training needs, develop materials, and provide training to ensure successful adoption of new systems and processes.
NewBanking Center Manager III First Horizon BankBanking Center Manager IIINashville, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
NewSenior Manager, Pass‑Through Taxation KPMGSenior Manager, Pass‑Through TaxationNashville, TN$153,425–$332,695 / yearBachelor's degree from an accredited college/university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
Chef Manager AramarkChef ManagerLewisburg, TNSo, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Our Chef Manager will also play a key role in helping us meet budget requirements and execute company-delivered programs.
NewBanking Center Manager - De Novo First Horizon BankBanking Center Manager - De NovoNashville, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Lead high-impact sales activities by making proactive sales calls, networking, and actively participating in community events to build a robust pipeline of prospective clients.
NewCommunity Manager Asset LivingCommunity ManagerNashville, TN$60,000–$65,000 / yearin all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
Project Manager - Tilt Wall Construction Michael Page USAProject Manager - Tilt Wall ConstructionNashville, TN$110,000–$130,000 / yearFull timeThis Project Manager role focuses on managing industrial construction projects within a local market, with minimal overnight travel. The position offers a balance of field engagement and office coordination, ideal for candidates seeking long-term regional stability.
NewProject Manager - Nashville, TN Messer ConstructionProject Manager - Nashville, TNNashville, TNFounded in 1932, Messer’s footprint has grown to eleven regional offices located across the Midwest and Southeast: Greenville, South Carolina; Charlotte and Raleigh, North Carolina; Columbus, Cincinnati, and Dayton Ohio; Louisville and Lexington Kentucky; Indianapolis, Indiana; and Knoxville & Nashville, Tennessee. The primary responsibilities are to ensure that the project team accomplishes company goals through a safe work environment, effective LEAN planning & scheduling, cost control, quality control, coordination of sub-contractors, craft workers, and most of all superior customer service.
NewPer Diem / PRN LPN / LVN - Home Health - $32+ per visit BAYADA Home Health CarePer Diem / PRN LPN / LVN - Home Health - $32+ per visitNashville, TNAs a home care nurse, you will be an integral member of a multi-disciplinary health care team that provides skilled nursing and rehabilitative care to clients, affording them the opportunity to receive the medical care required to remain at home. Accurately document observations, interventions, and evaluations pertaining to client care management and services provided, utilizing electronic medical records on a state-of-the-art touch pad tablet.
NewSeasonal Assistant Special Events Manager Marriott International, IncSeasonal Assistant Special Events ManagerNashville, TN$25.77–$27.69 / hourAssists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way.
NewService Desk Tech Vaco LLCService Desk TechNashville, TN$20–$25 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
NewTravel OB/GYN RN - $2,020 per week ARMStaffingTravel OB/GYN RN - $2,020 per weekNashville, TNWe accomplish this through our total dedication to our clients and field associates, our over 15 years of experience, a strong and diverse poor of medical professionals, and the high level of loyalty of our internal staff. Allied Resources Medical Staffing (ARMStaffing) places the most qualified medical professionals in the industry, including: local and travel contract, temp-to-perm, per diem, and direct-hire personnel.
NewRelationship Banker First Horizon BankRelationship BankerFranklin, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. • Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.
NewAssistant Project Manager - Retail Construction Michael Page USAAssistant Project Manager - Retail ConstructionBrentwood, TN$85,000–$105,000 / yearFull timeA highly regarded and established organization in the business services industry, known for its deep construction project management expertise and a proven track record of delivering quality outcomes with a strong focus on client satisfaction. The Assistant Project Manager supports all phases of construction projects, assisting with scheduling, budgeting, subcontractor coordination, and project documentation to help ensure successful, on-time, and on-budget delivery.
Client Services Manager GardaworldClient Services ManagerNashville, TNRoutinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required . GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.
Client Services Manager-Waste Market Sector Brown and Caldwell IncClient Services Manager-Waste Market SectorNashville, TN$95,000–$129,000 / yearIn the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. A Client Services Manager should also be actively working on projects with the client and maintain a utilization target of 60-75% with remaining availability largely devoted to business and client development.
NewClient Services Manager SPS North AmericaClient Services ManagerNashville, TNAcross North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
NewClient Services Manager SPSClient Services ManagerNashville, TennesseeAcross North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
Client Accounting Services (CAS) Senior Manager NorthPoint Search GroupClient Accounting Services (CAS) Senior ManagerNashville, TNFull timeThis leadership role oversees all aspects of client accounting services with a focus on exceptional delivery, strategic growth, and alignment with broader firm objectives. What: Oversee and grow the CAS practice by leading service delivery, managing teams, improving processes, and supporting business development in a confidential firm.
Client Accounting Services Manager GpacClient Accounting Services ManagerNashville, TN65000–90000This firm is known for its collaborative culture, strong client relationships, and commitment to providing high-quality advisory and accounting solutions to closely held businesses and individuals across a variety of industries. The firm offers a supportive and team-oriented environment with strong leadership accessibility, long-term growth potential, competitive compensation, comprehensive benefits, and a flexible hybrid work schedule.
NewClient Services Project Manager IntellaTriageClient Services Project ManagerBrentwood, TNAs part of the Client Services department, the Project Manager will lead the successful implementation of new and expanding client partnerships, while also driving projects to improve the efficiency and scalability. Additionally, the Project Manager will have the following responsibilities: Own end-to-end project management for new client implementations and expansions, from kickoff through successful go-live.
Account Manager of Client Services / Skilled Nursing / Long Term Care Pharmacy Services BrightSpring Health ServicesAccount Manager of Client Services / Skilled Nursing / Long Term Care Pharmacy ServicesNashville, TNPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.
Tax Senior Manager, Private Client Services bdo consultingTax Senior Manager, Private Client ServicesNashville, TNThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. Significant knowledge of taxation related to personal income, estate and gift tax and wealth retention strategies, as well as taxation of entities owned by business owners (partnership and corporate taxation), is required.
Client Service Manager III GallagherClient Service Manager IIIFranklin, TennesseeFull timeThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely , tailored solutions.
NewClient Services Project Manager IntellaTriage, Inc.Client Services Project ManagerBrentwood, TNAs part of the Client Services department, the Project Manager will lead the successful implementation of new and expanding client partnerships, while also driving projects to improve the efficiency and scalability. Additionally, the Project Manager will have the following responsibilities: Own end-to-end project management for new client implementations and expansions, from kickoff through successful go-live.
Tax Senior Manager, Private Client & Family Office Services BDO USA PCTax Senior Manager, Private Client & Family Office ServicesNashville, TN$146,000–$200,000 / yearThe PCS-FOS Senior Manager is responsible for providing exceptional client service and supervising the work products of other professionals on the client relationship team; developing new business and working with the business development and marketing team as opportunities move through the pursuit process; mentoring and developing the interpersonal and technical skills of the other client relationship team members; and responsibly managing the PCS-FOS practice through mitigating risk and managing the financial performance of their respective client portfolio. Facilitates effective discovery meetings with clients; uses open ended questions to identify what their objectives are, what financial information they value for management/decision making and why, as well creating a map of their current internal finance and accounting structure; looks for root causes and does not take information at face value; understands the complexity that can lie behind data.
Tax Senior Manager, Private Client Services BDO USA PCTax Senior Manager, Private Client ServicesNashville, TNThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. Significant knowledge of taxation related to personal income, estate and gift tax and wealth retention strategies, as well as taxation of entities owned by business owners (partnership and corporate taxation), is required.
Client Service Account Manager - Healthcare Payments JPMorgan Chase & CoClient Service Account Manager - Healthcare PaymentsTNYou will drive impact as a self‑motivated, proactive, results‑oriented Client Relationship Manager with JPMorganChase Healthcare Payments, where you'll consult directly with leading U.S. provider organizations to strengthen relationships, elevate scorecard performance, and directly influence revenue retention and growth. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Associate Manager - TN Client Services Infosys LtdAssociate Manager - TN Client ServicesNashville, TN$10–$30 / hourThe consulting & strategic framework has helped client organizations with the Assessment of their various business process frameworks like Provider data management, Care management, claims processing, etc. which helped in improving and modernizing existing business processes to build a more robust and flexible system and functions. About Infosys Healthcare: At Infosys, we understand the industry drivers of healthcare outcomes, optimized cost, and evolving compliance needs well and have aligned our services strategy to support healthcare organizations in navigating their digital journey of tomorrow.
Senior Tax Manager, Private Client Services/HNWI Aprio Technologies, Inc.Senior Tax Manager, Private Client Services/HNWINashville, TN$125,000–$227,999 / yearAprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services. Rockville, MD / Chicago, IL / Columbia, MD / Arlington, VA / Atlanta, GA / Austin, TX / Charlotte, NC / Dallas, TX / Fort Lauderdale, FL / Houston, TX / Little Falls, NJ / Minneapolis, MN / Nashville, TN / Raleigh, NC / Overland Park, KS.
Senior Tax Manager, Private Client Services/HNWI AprioSenior Tax Manager, Private Client Services/HNWINashville, TNAprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them.
Branch Service Manager/Client Associate Royal Bank of CanadaBranch Service Manager/Client AssociateNashville, TNOnboard new accounts, accurately record all securities and/or coupons received from clients and ensure they are credited to the proper accounts and quickly and accurately transmitted to the Complex main office and Minneapolis following all required branch, complex and RBC procedures for handling client securities. Oversee branch staff and operations to keep branch running smoothly including onboarding, training and motivating branch staff, providing work direction, and resolving issues pertaining to staff supervision and/or escalating to Complex management team.
Client Services Leader - Captives (Any US Location) Marsh & McLennan Companies IncClient Services Leader - Captives (Any US Location)Nashville, TNMarsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. We prioritize open communication and structured leadership development, utilizing proprietary tools like our cutting-edge AI and accounting systems to enhance collaboration, efficiency, and employee satisfaction.
Internal Audit Manager - Financial Services Elliott DavisInternal Audit Manager - Financial ServicesNashville, TennesseeResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. You will serve as a key point of contact for clients, providing strategic insight and ensuring that audit services deliver meaningful value in strengthening internal controls, risk management, and operational effectiveness.
Tax Managing Director, Private Client Services bdo consultingTax Managing Director, Private Client ServicesNashville, TN$215,000–$270,000 / yearA Tax Managing Director, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerNashville, TN$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Internal Audit Manager - Financial Services Elliott Davis, LLCInternal Audit Manager - Financial ServicesNashville, TNResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. You will serve as a key point of contact for clients, providing strategic insight and ensuring that audit services deliver meaningful value in strengthening internal controls, risk management, and operational effectiveness.
Client Consulting Manager CBRE Group IncClient Consulting ManagerNashville, TNCBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Austin - Texas - United States of America, Bentonville - Arkansas - United States of America, Cleveland - Ohio - United States of America, Miami - Florida - United States of America, Nashville - Tennessee - United States of America, Seattle - Washington - United States of America.
Specialist Manager, Government Client Contracts Management (Fed Health) Deloitte Touche Tohmatsu LtdSpecialist Manager, Government Client Contracts Management (Fed Health)Hermitage, TN$93,000–$171,300 / year8+ years of experience administering federal contracts, including cost-plus-fixed-fee, cost-plus-incentive-fee, cost-plus-award-fee, firm-fixed-price level-of-effort, time-and-materials, and firm-fixed-price contract types. This role will work directly with Contracts professionals, Project Engagement Leadership, Enabling Solutions points of contact, and other internal stakeholders to coordinate the information and decisions required to support compliant contract management and operational execution.
Client Account Manager - Experiences Pacific Journey ConsultingClient Account Manager - ExperiencesNashville, TennesseeRemoteThis fully remote position involves supporting clients with planning and booking travel experiences, while working closely with a professional team and reporting to a team lead. We are seeking motivated and detail-oriented individuals to join our team as Client Account Managers – Experiences .
NewManager, Nursing Experience (NX), Support Services IntellaTriageManager, Nursing Experience (NX), Support ServicesBrentwood, TNMaintain an engaged leadership presence, recognize strong performance, address issues promptly, and build leadership depth through development and succession planning. This leader oversees Shift Leaders who coordinate real-time nursing operations and non-clinical agents who assist nurses with administrative tasks, information, follow-up, and issue resolution.
Specialized Tax Services - Research & Development Tax Senior Manager PricewaterhouseCoopers LLPSpecialized Tax Services - Research & Development Tax Senior ManagerNashville, TN$124,000–$335,000 / yearYou are expected to leverage your specialized knowledge and technical acumen of industry-leading business trends, the firm's client service offerings, and professional industry networks to deliver quality results to clients and provide strategic input into the firm's business strategies. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.
Managed Services Revenue Cycle - Pre Access - Senior Manager PricewaterhouseCoopers LLPManaged Services Revenue Cycle - Pre Access - Senior ManagerNashville, TN$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to take action or escalate when necessary.