Senior Manager - Investment Management Governance Office - RNDIP/ Reg R City National BankSenior Manager - Investment Management Governance Office - RNDIP/ Reg RNewark, DERemote$157,943–$293,299 / yearWorking within the Investment Management Governance Office and with Senior Management of the Wealth Management division, this role will be responsible for City National Banks Retail Non-Deposit Investment Program (RNDIP) and Reg R compliance to include coordination with City National Banks Network Affiliates and colleagues across the division to implement policies, develop procedures and controls related to the governance requirements outlined in the OCC RNDIP Handbook (June 2024) and produce quarterly metrics and reports to the Wealth Management & Fiduciary Committee and the Private Banking and Wealth Management Business and Risk Committee. At the direction of the Head of Investment Management Governance act as an intermediary/point person for City National Banks ("CNB's) Investment Management Governance Office, which includes managing the Retail Non-Deposit Investment Products (the "RNDIP") program and Reg R compliance.
Product Manager III City National BankProduct Manager IIINewark, DERemote$92,114–$156,880 / yearProduct Management coordinates and manages the formulation and implementation of all activities for a specific product or product line from conception to marketplace; performs economic and market research and analysis; provides product documentation and training; and serves as technical advisor on matters concerning the designated product and/or product line. The Fraud Product Management function includes the following responsibilities:Develops, manages, and owns products and programs that support enterprise fraud defined strategies and initiatives and contribute to the banks competitive edge in the marketplace.
Risk Manager I (US) The Toronto-Dominion BankRisk Manager I (US)Wilmington, DE$91,000–$136,000 / yearThe position is expected to have strong statistical and mathematical background with in-depth Auto Origination experience, thorough understanding of scorecard and statistical model mechanism in the context of usage in Auto Acquisition and Pricing Strategy, proficient in using Analytical software of SAS, R, Python, etc; The role is expected to work closely with stakeholders to support origination optimization design and implementation; evaluate and improve statistical models throughout origination process and pricing strategy; Validate and enhance strategy structure such as Credit Tier to meet business goals; quantify business impact upon strategy/statistical tool changes. The position is expected work with data vendors such as Credit bureaus to obtain and validate varieties of risk data, apply mathematical methodologies to explore opportunities of utilizing both traditional and alternative information on statistical tools/strategies for potential enhancement throughout credit life cycle; enhance origination strategy structure such as Credit Tier to help meet business goals; work closely with stakeholders and vendor to support origination optimization design and implementation.
Collections Strategy Manager The Toronto-Dominion BankCollections Strategy ManagerWilmington, DE$120,000–$145,600 / yearTotal Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Leads/participates in the identification, development and implementation of new initiatives, operating workflow, additional services/applications or operational efficiencies including potentially leading special project teams or cross functional work groups.
Manager, Software Engineering KORE Wireless Group IncManager, Software EngineeringNewark, DEThe Manager, Software Engineering, will have responsibility for leading a dedicated engineering team delivering on a multi-track roadmap for a product area, and is comfortable owning planning, scheduling, and execution across complex, large-scale projects. A sound understanding of software development lifecycles, agile methodologies, and cross-team coordination underpins this critical role in ensuring KORE delivers high-quality, scalable engineering solutions.
Account Manager OLIVER Agency - North AmericaAccount ManagerWilmington, DE$93,500–$104,500 / yearAs Account Manager (Account Executive) on the Creative Center of Excellence team, you'll be the central point of contact for creative project delivery — managing the full process from brief through to final launch. Manage creative projects end-to-end: brief development, kickoff, production, reviews, approvals, and final delivery.
Creative Project Manager OLIVER Agency - North AmericaCreative Project ManagerWilmington, DE$93,500–$104,500 / yearAs Creative Project Manager (Account Executive) on the Creative Center of Excellence team, you'll be the central point of contact for creative project delivery — managing the full process from brief through to final launch. Manage creative projects end-to-end: brief development, kickoff, production, reviews, approvals, and final delivery.
Restaurant Manager TroonRestaurant ManagerSelbyville, DelawareAbility to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English). High level of active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacy.
Business Banking Underwriting Manager WSFS BankBusiness Banking Underwriting ManagerWilmington, Delaware$111,440–$183,082.25In addition, the incumbent will lead a Team of underwriters who will be responsible for review and credit decision similarly sized conventional Small Business and Business Banking credits, as well as assisting all relevant Business Banking Staff. The incumbent will review, analyze, underwrite as needed, and render loan decisions for applications for Small Business, Business Banking, and periodic SBA loan originations.
Restoration Project Manager ServproRestoration Project ManagerDover, Delaware$80,000–$110,000 / yearWe’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.
NewSenior Digital Product Manager - SVP Citigroup IncSenior Digital Product Manager - SVPNew Castle, DE$144,480–$216,720 / yearCiti is looking for a Senior Digital Product Manager to lead a critical chapter in the transformation of its Liquidity Management Services business - shaping the digital future of Global Liquidity and Cash Concentration (GLCC) products on a global scale. Produce sector-specific marketing materials and client-facing content that equip sales teams with the tools needed to grow Citi's business and communicate the product value proposition effectively.
Senior Project Manager Sanborn, Head & Associates, Inc.Senior Project ManagerWilmington, DERemote$118,000–$140,000 / yearMinimum of 10 years relevant experience (focus specifically related to solid waste) and a BS in Civil or Environmental Engineering or 8 years relevant experience (preferred focus specifically related to solid waste). Have experience using engineering software to prepare calculations supporting: (i) stormwater management, hydrology, and drainage designs; (ii) slope stability evaluations; (iii) and other design projects.
NewAsbestos & Lead Project Manager Terraphase EngineeringAsbestos & Lead Project ManagerWilmington, DelawareOur unique company culture philosophy of appreciating and recognizing individuals for their work, leadership, and mentoring, while supporting and encouraging a healthy personal and professional lifestyle help to make Terraphase one of the best places to work. Terraphase was founded with the goal of developing a full-service engineering and consulting firm that provides high-quality services to clients with regional and nationwide operations.
Project Manager Sanborn, Head & Associates IncProject ManagerWilmington, DERemote$105,000–$125,000 / yearAir projects will include estimating air emissions, air permitting and dispersion modeling for clients in various fields, including solid waste, industrial, and energy facilities. Sanborn Head is an engineering and technical consulting firm serving a broad array of private, public, and institutional clients in the development, energy, industrial, and solid waste markets.
["Senior Roadway Engineer / Project Manager","Senior Roadway Engineer / Project Manager"] ms consultants["Senior Roadway Engineer / Project Manager","Senior Roadway Engineer / Project Manager"]WilmingtonOur expert team of engineers works closely together to deliver innovative, cost-effective, and sustainable transportation solutions that benefit communities and enhance infrastructure across the regions. Whether you're working on major interstate systems or enhancing local roads, you'll play a key role in creating smarter cities and more connected communities.
Data Product Manager - Associate JPMorgan Chase Bank, N.A.Data Product Manager - AssociateWilmington, DEFull timeAs an Associate Data Product Manager in the Talent Data Product team, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will partner across Business Intelligence, AI/ML, Product, Information Architecture, and Data Engineering to deliver curated, high-quality, well-governed datasets that enable a cohesive, frictionless, and personalized candidate and employee experience.
UX/UI Design Manager The WebstaurantStore IncUX/UI Design ManagerDelaware, DEYou''ll have a proven track record of leading a small team (3+) and know how to balance hands-on design work with coaching, developing designers, fostering collaboration, and partnering with marketing and engineering to bring brand experiences to life. Our private label brands are a growing part of that story, and the marketing brochure sites that represent them play a key role in building trust and communicating quality to our customers.
Division Manager ChimesDivision ManagerNewark, DEExperience: 2 years managing multiple residential sites; 2 years supervisory experience; 2 years working with individuals with intellectual disabilities. Supervise House Managers and indirectly oversee direct support staff, including scheduling, training, and performance evaluations.
NewDealer Relationship Manager -Delaware & Greater Philadelphia Banco Santander (Brasil) SADealer Relationship Manager -Delaware & Greater PhiladelphiaDover, DEThe Dealer Relationship Manager (DRM) is the front-line sales representative responsible for building and maintaining strong partnerships with franchised and independent auto dealerships in a defined territory. This is an outside sales position that requires the associate to reside within the assigned sales territory of Delaware State meet business needs, effectively service clients, meet with prospects and attend in-person meetings and events.
Project Procurement Manager KBR IncProject Procurement ManagerNewark, DEThis role ensures timely, cost-effective, compliant acquisition of engineered equipment, bulk materials, and subcontracted services in alignment with project schedules, budgets, contractual obligations, and applicable regulatory requirements-including Defense Priorities and Allocations System (DPAS) and Federal Acquisition Regulations (FAR) where applicable. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design capabilities, and smart solutions to optimize planned and operating assets.
NewSenior Manager, Commercial Product Execution CVS Health CorpSenior Manager, Commercial Product ExecutionDover, DE$67,900–$199,144 / year7+ years of experience in field sales leadership, product strategy, commercial product roles, sales enablement, business development, account growth, or related market-facing roles. This role serves as the bridge between product strategy and field execution, ensuring offerings are effectively positioned, understood, and adopted across markets, segments, and distribution channels.
Account Manager, Commercial Insurance - Potential for Hybrid Work Hub International LtdAccount Manager, Commercial Insurance - Potential for Hybrid WorkWilmington, DE$55,000–$75,000 / yearThe expected salary range for this position is $55,000 annually to $75,000 annually and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here.
Restoration Project Manager SERVPRO of Dover/MiddletownRestoration Project ManagerDover, DEFull timeServpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.
Assistant Store Manager Comcast CorpAssistant Store ManagerWilmington, DEThat's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Tax Manager, Alternative Investments bdo consultingTax Manager, Alternative InvestmentsWilmington, DE$112,000–$150,000 / yearThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. The Tax Manager, Alternative Investments assists in providing tax compliance & consulting services to our Venture Capital, Private Equity, Hedge Fund, and Real Estate clients.
ASSISTANT SPA MANAGER - NEWARK Hand and Stone Franchise CorpASSISTANT SPA MANAGER - NEWARKNewark, DE$17–$21 / hourHand & Stone Massage and Facial Spa - NEWARK (302 Suburban Dr, Newark, DE 19711) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.
NewProgram Manager I M&T Bank CorpProgram Manager IWilmington, DE$118,200–$197,000 / yearOverview: In alignment with our business strategy, we are seeking a Senior Program Manager to be responsible for supporting business and technology programs within the IS Global Project Management Office (PMO) of the Institutional Services (IS) business line by assisting in planning, execution, and reporting on key initiatives. Education and Experience Required: Bachelor's degree and a minimum of 8 years' proven project management experience, or in lieu of a degree, a combined minimum of 12 years' higher education and/or work experience, including a minimum of 8 years' proven project management experience.
RN Nurse Manager, Hospice Bayada Home Health Care, Inc.RN Nurse Manager, HospiceWilmington, DEResponsibilities for a Hospice RN Nurse Manager: Support the team by providing clinical guidance and judgment to promote understanding of and response to patient and family needs. You will develop relationships within the community and local facilities, collaborate with other hospice providers, and recruit core hospice team members.
Payment Application Manager Fox Rothschild LLPPayment Application ManagerWilmington, DEDemonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word and Excel. QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES): Education: Bachelor's degree in Accounting, Finance, or related field, required.
Proposal Manager Fox Rothschild LLPProposal ManagerWilmington, DELeading complex and high stakes RFP responses, including assigning components across Firm departments, running attorney kick‑off and status calls, overseeing project timelines, developing drafts according to RFP requirements, and crafting client‑focused messaging that articulates the Firm's value proposition. As a member of the Business Development & Marketing Department, the Proposal Manager works collaboratively within the Business Development team to lead and manage complex pitches and RFPs, driving proposal strategy, drafting high‑quality content, and ensuring successful execution of the Firm's proposal processes.
GCM Relationship Manager WSFS BankGCM Relationship ManagerWilmington, Delaware$92,869–$152,569WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States. At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive.
Manager Customer Implementation (Hybrid- PA, NJ, DE) Blue Cross and Blue Shield AssociationManager Customer Implementation (Hybrid- PA, NJ, DE)Wilmington, DEDemonstrated ability to determine key business issues and risks, complete analysis and develop action plans that are multi-faceted in nature and include both process and system components. Responsibilities include the development of an effective relationship with Sales and brokers, management of the implementation team associates, reporting, issue resolution and identification of process and resource improvement opportunities.
Senior Program Manager – Veeva Vault Clinical (Life Sciences R&D) IconmaSenior Program Manager – Veeva Vault Clinical (Life Sciences R&D)Wilmington, DELife Sciences R&D GxP experienced Global Program Manager (for client’s program scope) with experience in successfully program managing a Veeva Vault Clinical (CTMS, Site Connect preferred else eTMF) implementation. Our Client, an IT Services and Consultant company, is looking for a Senior Program Manager – Veeva Vault Clinical (Life Sciences R&D) for their Wilmington, DE/ Hybrid location.
Release Manager Judge GroupRelease ManagerWilmington, DE$80–$85 / yearThe ideal candidate has deep expertise in release management, experience working in complex enterprise platforms, and the ability to guide release discipline in evolving modernization initiatives. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes.
NewProject Manager II Keystone Engineering Group IncProject Manager IISeaford, DEFull timeProject Manager II Keystone Engineering Group, Inc. is a Professional Engineering Firm and Systems Integrator with 25+ years of experience in Design and Design-Build services for Water, Wastewater, and private industries. AND visit our company website at www.kegi.net to learn more about our employees, projects, and the important work we do!______________________________________________________________________________Keystone Engineering Group, Inc. does not sponsor employment visas for any positions.
Operation Manager My Ace HealthcareOperation ManagerWilmington, Delaware$18–$30This role will assist in: Essential Functions of Position: Responsible for the full life cycle recruiting activities for Registered Nurses, Licensed Practical Nurses, Certified Nurses Assistants and various other positions. We specialize in developing and delivering comprehensive home care services that allow seniors, people with disabilities, and other individuals to live independently and with dignity in the comfort of their own homes.
Senior Program Manager Veeva Vault Clinical (Life Sciences R&D) ICONMA, LLCSenior Program Manager Veeva Vault Clinical (Life Sciences R&D)Wilmington, DE$71.43 / hourLife Sciences R&D GxP experienced Global Program Manager (for client’s program scope) with experience in successfully program managing a Veeva Vault Clinical (CTMS, Site Connect preferred else eTMF) implementation. Our Client, an IT Services and Consultant company, is looking for a Senior Program Manager – Veeva Vault Clinical (Life Sciences R&D) for their Wilmington, DE/ Hybrid location.
Restoration Mitigation Manager Cornerstone RecruitingRestoration Mitigation ManagerWilmington, DEIdeal candidates will have a background in Xactimate, management, excellent communication skills and ability to deal with homeowners during difficult situations with professionalism and a calm demeanor. We are actively searching for an experienced Restoration Mitigation Manager to oversee and organize all mitigation projects include water and mold.
Third Party Risk Management Contracts Manager Wsfs FinancialThird Party Risk Management Contracts ManagerWilmington, Delaware$90,604–$148,847.50The Third-Party Risk Management Contracts Manager will support the Director of Third-Party Risk Management in the management, development, maintenance, and governance of the Bank's third-party risk management (TPRM) program. The incumbent will assist with negotiating contract terms with vendors based on business needs and legal guidelines, as well as assist business units in determining vendor specific service level agreements (SLA).
Fraud Product Manager WSFS Financial CorpFraud Product ManagerWilmington, DE$77,390–$127,139.75 / yearYou'll dig into how fraud controls work today across deposits, digital banking, debit, home lending, business banking, and payments, then turn what you find into a prioritized roadmap and partner across the enterprise to act. The Fraud Product Manager will build and lead a dedicated product management function focused on fraud risk and controls across the Consumer Bank, establishing a strategic framework to strengthen fraud prevention, detection, and customer protection.
Biospecimen Operations Manager Actalent IncBiospecimen Operations ManagerWilmington, DE$70,000–$90,000 / hourOnsite work typically takes place in a professional office and laboratory-support setting, involving close collaboration with translational medicine, clinical operations, data management, and central laboratory partners. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.
Audit Manager II (US) TD BankAudit Manager II (US)Wilmington, DelawareTotal Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Adheres to internal policies / procedures, enterprise frameworks and methodologies and applicable regulatory guidelines, contributes to the review of internal processes and activities and assists in identifying control weaknesses / failures, potential opportunities to improve operational efficiencies for their business area.
Case Manager ElwynCase ManagerGeorgetown, DEElwyn seeks a Case Manager, who will be responsible for the general daily care of program clients, providing counseling and advocacy in a therapeutic setting to assist young adult through geriatric clients with chronic mental illness and co-occurring disorders. Demonstrated (basic, intermediate, advanced) experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Access, Publisher and report-writer experience preferred.
State Government Finance and System Project Manager bdo consultingState Government Finance and System Project ManagerWilmington, DE$120,000–$165,000 / yearThe Project Manager manages client relationships, directs cross-functional project teams, and ensures the successful delivery of varying client-side milestones across multiple simultaneous or sequential engagements. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
Audit Manager II (US) The Toronto-Dominion BankAudit Manager II (US)Wilmington, DETotal Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Shareholder Accountabilities: Adheres to internal policies / procedures, enterprise frameworks and methodologies and applicable regulatory guidelines, contributes to the review of internal processes and activities and assists in identifying control weaknesses / failures, potential opportunities to improve operational efficiencies for their business area.
Audit Manager II (US) Internal Audit Learning and Development The Toronto-Dominion BankAudit Manager II (US) Internal Audit Learning and DevelopmentWilmington, DE$92,220–$149,310 / yearShareholder Accountabilities: Adheres to internal policies / procedures, enterprise frameworks and methodologies and applicable regulatory guidelines, contributes to the review of internal processes and activities and assists in identifying control weaknesses / failures, potential opportunities to improve operational efficiencies for their business area. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Audit Manager II - Internal Controls over Financial Reporting-2 The Toronto-Dominion BankAudit Manager II - Internal Controls over Financial Reporting-2Wilmington, DE$92,220–$149,310 / yearShareholder Accountabilities: Adheres to internal policies / procedures, enterprise frameworks and methodologies and applicable regulatory guidelines, contributes to the review of internal processes and activities and assists in identifying control weaknesses / failures, potential opportunities to improve operational efficiencies for their business area. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Manager, Applied AI Strategy and Operations Cloudera IncManager, Applied AI Strategy and OperationsDover, DE$144,000–$180,000 / yearAccount Prioritization & Use Case Frameworks: Structure analytical frameworks grounded in real customer signal-joining technical discovery sessions, reviewing triage outcomes, and working directly with field engineering teams to filter and isolate high-ROI Private AI workloads. Proven ability to communicate and build trust with stakeholders at all levels-including C-suite executives, technical engineering leaders, and regional sales VPs-by turning granular data and research into actionable insight and a well-structured executive storyline.
Finance Manager (US) - Franchise Credit Card Project Role The Toronto-Dominion BankFinance Manager (US) - Franchise Credit Card Project RoleWilmington, DE$91,000–$145,600 / yearDevelops and/or assesses significant business cases/new initiatives applying expertise and ensuring criteria for own area are met (e.g., taxation, accounting practices, forecasted rates of return, evaluate outcomes, test assumptions, interface with others for appropriate input, identify benchmarks). Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Loyalty Marketing Manager Barclays PlcLoyalty Marketing ManagerWilmington, DEExecution of market research to understand customer needs, pain points, and emerging trends to support the analysis of profitability, market size and positioning for new products compared to existing offerings, and to identify opportunities for diversification to gain a competitive advantage. Collaboration with stakeholders across departments and teams including marketing, sales, technology, engineers, designers etc to generate innovative and feasible product ideas and prototypes for testing aligned with customer needs and strategic goals.