Jacksonville, FL30+ days ago
p>• Deliver exceptional customer service by warmly greeting clients, answering multi-line phones, and escorting clients and their pets to exam rooms • Schedule, confirm, and manage appointments efficiently to support patient flow • Place outbound calls for appointment reminders, follow-ups, and outreach to prospective clients • Present, explain, and collect fees, including processing payments accurately and professionally • Recommend, select, and process products and services, including prescription requests, in accordance with hospital protocols • Answer client questions regarding products and services and provide education on general animal husbandry and non-medical pet care (e.g., heartworm prevention, flea and tick control, basic house training) • Maintain accurate and organized medical records, charts, reports, and correspondence • Communicate clearly and effectively with veterinarians and support staff to ensure continuity of care and excellent service. Minimum of one year of customer service experience High School Diploma/GED or equivalent Strong verbal and written communication skills with an emphasis on active listening Compassion for pets and people, with the ability to remain calm, empathetic, and professional Sound judgment and decision-making skills in a fast-paced environment Ability to learn and apply new information to daily workflows and problem-solving Proficiency in Microsoft Office; experience with veterinary practice management software is a plus Availability to work non-traditional hours, including evenings, weekends, and holidays Ability to lift up to 40 lbs.