p>MINIMUM QUALIFICATIONS: GS-5:
- 4 years of education above high school; or,
- 1 year of specialized experience equivalent to GS-4: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: - Providing customer service by assisting patients, clients, or staff in person or by telephone (e.g., answering questions, directing patients, responding to routine inquiries)- Collecting, reviewing, or entering basic information into paper or electronic systems (e.g., demographic data, appointment information, or service requests)- Maintaining files, records, or logs in accordance with established procedures (e.g., filing patient records, tracking forms, updating logs)- Following written instructions, policies, or procedures to complete routine tasks (e.g., adhering to privacy requirements, completing assigned clerical duties); or,
- Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below.
Purchased/Referred Care (PRC): One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support Purchased/Referred Care (PRC) or referral management functions in an Indian Health Service, Tribal, or similar healthcare program, including experience in:- Assisting with processing referrals and authorizations for outside medical services (e.g., logging referrals, preparing documentation for review)- Reviewing forms and supporting documents for completeness and accuracy (e.g., verifying eligibility information or required signatures)- Entering and updating referral or patient information in electronic systems (e.g., RPMS, EHR, or tracking databases)- Communicating with clinical staff, patients, or external providers to obtain or relay routine information regarding referrals or services.