p>Required Skills: Preferred Skills:
Continuous Improvement, Customer Centricity, Customer Relationship Management (CRM), Customer Retentions, Customer Satisfaction, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Emotional Intelligence, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Process Optimization.
The Director, Digital Customer Solutions and Channels is a high impact role within the DePuy Synthes Supply Chain organization that leads the team responsible for the deployment of our digital solution platforms (Advance Case Management & eSIMS), management of our digital order channels (EDI, GHX, JJCC/DOS), and process owner for US customer service telephony and CRM processes.