Responds to telephone inquiries from patients, internal and external physicians, Health Alliance Plan representatives, and other HFHS employees and customers regarding referrals and services offered throughout the Henry Ford Health System (HFHS), including HFH, Wyandotte, Macomb, HAP, Optimize, and others. Responds to telephone inquiries from patients, physicians, employees, and other customers regarding referrals, appointments, prescription refills, provider messages, and HFHS services.